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INB Sprint E2E Understanding Message Codes

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45 views

INB Sprint E2E Understanding Message Codes

Uploaded by

prasunbaidya16
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Understanding INB Sprint (E2E) Message Codes

INB Customer Self-Initiated Journey


Sr. No. Message Code Required Actionable
1 SBIC1 Active application already exists - process existing application
2 SBIC2 Active application already exists - process existing application
3 SBIC9 Some issue in data - perform PowerPlay QDE
4 SBIC10 Some issue in data - perform PowerPlay QDE
5 SBIC13 Some issue in data - perform PowerPlay QDE
6 SBIC14 Some issue in data - perform PowerPlay QDE
7 SBIC19 Soft Decision - Approved
1 - If STP = Y - banner would be displayed on INB screen, get application completed
with Sprint process
2 - If STP = N - NO banner would be displayed on INB screen, open app in Doc
Collection queue directly and perform required tasks (BAU)
8 SBIC20 Soft Referred: open app in Doc Collection queue and perform required tasks (BAU)
9 SBIC22 Declined
10 SBIC23 Try after some time or next day after checking status on S24 with mobile
11 SBIC24 ETQ - Try after some time or next day after checking status on S24 with mobile
12 SBIC25 Declined
13 SBIC26 App already exists with PAN - Process with existing application
14 SBIC27 Curing Required - Perform required curing in S24
15 SBIC33 Some issue in data - perform PowerPlay QDE
16 SBIC43 Some issue in data - perform PowerPlay QDE
17 SBIC45 Report to HO and perform QDE from PowerPlay
18 SBIC83 Report to HO
19 SBIC84 Report to HO
20 SBIC85 Try after some time or next day after checking status on S24 with mobile
21 SBIC86 Try after some time or next day after checking status on S24 with mobile
22 SBIC87 Try after some time or next day after checking status on S24 with mobile
23 RINB1 1 - If came before submitting OTP - clear browser cache and try again
2 - If came post submitting OTP - report to HO and perform QDE from PowerPlay
24 RINB2 Clear browser cache and try again, report to HO if still doesn't work
25 RINB3 Clear browser cache and try again, report to HO if still doesn't work
26 RINB4 Try again after few minutes clearing browser cache, report to HO if still doesn't work
27 RINB5 Try again after few minutes clearing browser cache, report to HO if still doesn't work
28 RINB6 Try again after few minutes clearing browser cache, report to HO if still doesn't work
INB BRE Journey
Sr. No. Message Code Required Actionable
1 SBIC18 Some issue in data - try surrogate sharing from MakerChecker or YBJ
2 SBIC32 Some issue in data - try surrogate sharing from MakerChecker or YBJ
3 SBIC35 Application is dispatched or not in required S24 queue - Surrogate sharing not possible
4 SBIC40 Try again
5 SBIC42 Some issue in data - try surrogate sharing from MakerChecker or YBJ
6 SBIC44 Report to HO and try surrogate sharing from MakerChecker or YBJ
7 SBIC81 Report to HO
8 SBIC82 Report to HO
9 SBIC86 Try again clearing browser cache and report to HO
10 SBIC88 Try again clearing browser cache and report to HO
11 SBIC89 Try again clearing browser cache and report to HO
12 RINB1 1 - If came before submitting OTP - clear browser cache and try again
2 - If came post submitting OTP - report to HO and complete surrogate via MakerChecker or YBJ
13 RINB2 Clear browser cache and try again, report to HO if still doesn't work
14 RINB3 Clear browser cache and try again, report to HO if still doesn't work
15 RINB4 Try again after few minutes clearing browser cache, report to HO if still doesn't work
16 RINB5 Try again after few minutes clearing browser cache, report to HO if still doesn't work
17 RINB6 Try again after few minutes clearing browser cache, report to HO if still doesn't work

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