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Interview Questions

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Belén Ventura
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6 views

Interview Questions

Uploaded by

Belén Ventura
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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INTERVIEW QUESTIONS

1. Tell me about yourself?


2. How would you describe yourself?
3. Where did you learn English?
4. How would you handle an upset customer?
5. How did you find out about Telus International?
6. Why do you want to work here?
7. What have you learned in LATI?
8. What do you like to do in your free time?
9. Do you like watching movies? What’s your favorite movie? Why?
10. What is your favorite place to visit in El Salvador?
11. What do you know about telecommunications?
12. What do you know about Call Centers?
13. How do you handle stress?
14. What characteristics should an agent have in order to deliver good customer
service?
15. Sell me your cell phone.
16. Where do you see yourself in 6 months?
17. Who has been a big influence in your life?
18. How do you send a text message?
19. Do you get upset easily?
20. Tell me about your strengths and weaknesses?
21. Do you have any questions for me?
22. What does customer service mean to you?
23. What would you change about El Salvador?
24. What weird food have you eaten?
25. Tell me about a life changing experience you have had ,
26. Do you like reading books? What is your favorite book? Why?
27. Tell me about your previous job experience,

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28. Who do you consider a role model?
29. What website do you visit the most?
30. Tell me a long-term goal that you have.
31. Tell me about a short-term goal that you have,
32. Tell me about your studies.
33. What does teamwork mean to you?
34. Do you use the internet? What do you use it for?
35. Convince me to drink water instead of coca cola.
36. What would you do if your modem doesn’t work?
37. How do you handle working under pressure?
38. Tell me about your computer skills,
39. Tell me about a good customer service experience you have had.
40. Tell me about a bad customer service experience you have had.
41. Describe yourself in three words.
42. What does integrity mean to you?
43. What cell phone do you have?
44. Tell me about a difficult situation you have faced?
45. Tell me about your friends,
46. Tell me about your family.
47. Sell me this computer.
48. What does commitment mean to you?
49. What would you change about yourself?
50. What is your favorite getaway? Why?
51. How do you achieve extreme customer satisfaction?
52. How do you make customers feel appreciated?
53. How would you handle a customer who is cursing at you ?
54. How do you show them you have gone the extra mile?
55. How would you change your customer's mind if they are not satisfied?
56. Tell me three key elements to become a leader?

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57. How have you improved your knowledge in the last year?
58. Why would a customer recommend a company?
59. What could be an example of a worse call.
60. List 2 steps you take before making a decision.
61. Why do you think work is important?
62. If I asked the people who know you well to describe you, what three words
would they use?
63. If I asked the people who know you for one reason why I shouldn't hire you what
would they say?
64. What are your team-player qualities? Give examples.
65. How have your educational and work experiences prepared you for this
position?
66. What work experiences have been most valuable to you and why?
67. What goals have you set for yourself? How are you planning to achieve them?
68. To what do you owe your present success?
69. Why should I hire you?
70. What makes you think you can handle this position?
71. What is your most significant accomplishment to date?
72. Why do you want to work here?
73. Describe a leadership role of yours and tell why you committed your time to it.
74. In a particular leadership role you had, what was your greatest challenge?
75. Give me an example of an idea that has come to you and what you did with it?
76. Give me an example of a problem you solved and the process you used?
77. Give me an example of the most creative project that you have worked on.
78. Tell me about a project you initiated?
79. Tell me about your most difficult decision and how did you go about making it?
80. What types of situations put you under pressure, and how do you deal with
pressure?
81. Give me a situation in which you failed, and how you handled it?

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82. What type of position are you seeking?
83. Describe the type of manager you prefer.
84. Describe a situation where you had to work with someone who was difficult
85. What characteristics do you think are important for this position?
86. What has been your greatest challenge?
87. If you could change a decision you made, what would you change and why?

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