Group Assignment Imd261
Group Assignment Imd261
GROUP ASSIGNMENT:
PREPARED BY:
GROUP:
D1IM1104C
PREPARED FOR:
SUBMISSION DATE:
With this pledge, I am fully aware that I am obliged to conduct myself with utmost
honesty and integrity. I fully understand that a disciplinary action can be taken
against me if I, in anymanner, violate this pledge.
1
STUDENT PLEDGE OF ACADEMIC
INTEGRITY
With this pledge, I am fully aware that I am obliged to conduct myself with utmost
honesty and integrity. I fully understand that a disciplinary action can be taken
against me if I, in anymanner, violate this pledge.
2
STUDENT PLEDGE OF ACADEMIC
INTEGRITY
With this pledge, I am fully aware that I am obliged to conduct myself with utmost
honesty and integrity. I fully understand that a disciplinary action can be taken
against me if I, in anymanner, violate this pledge.
3
STUDENT PLEDGE OF ACADEMIC
INTEGRITY
With this pledge, I am fully aware that I am obliged to conduct myself with utmost
honesty and integrity. I fully understand that a disciplinary action can be taken
against me if I, in anymanner, violate this pledge.
4
STUDENT PLEDGE OF ACADEMIC
INTEGRITY
With this pledge, I am fully aware that I am obliged to conduct myself with utmost
honesty and integrity. I fully understand that a disciplinary action can be taken
against me if I, in anymanner, violate this pledge.
5
ABSTRACT
A hotel booking system is a comprehensive online platform that makes hotel reservations
easier for guests and hotel operators. The platform has user-friendly interfaces for guests to
look for, reserve and pay for hotel accommodations, as well as a management interface for
hotel staffs to manage reservations, adjust availability and set prices. Users may choose the
best opportunities depending on their interests by using the search and filter tools in the
system, which also includes a real-time booking engine that processes reservation requests.
Furthermore, to avoid overbooking, channel management features synchronize availability
and pricing across several online travel agencies and the integration of secure payment
gateway ensures safe and reliable transactions. This service enhances both the efficiency of
booking processes and the overall user experience for guests and hotel operators alike.
6
ACKNOWLEDGEMENT
Alhamdulillah. We would first and foremost like to express our gratitude to Allah SWT and his
messenger, messenger Muhammad PBUH. You have been given the power and advantages
of Allah SWT. The task can be completed in the allotted time.
First and first, we would like to express our gratitude to everyone who contributed to the
success of the project, especially the instructor Madam Normashidayu Binti Abu Bakar. She
helped us do this task right up until the final minute, to be honest. Every week when lessons
begin, she encourages us to start the essential assignments right away so we can finish them
in time. All of the recommendations made can assist us in finishing all of these duties.
Finally, we want to thank our peers for their suggestions that helped us finish this assignment.
Our family is there for us in anything we do. Wherever we are, they never give up trying to
make their kids succeed
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TABLE OF CONTENTS
1.0 INTRODUCTION TO CRYSTAL LOUDGE HOTEL SYSTEM MANAGEMENT .............. 9
2.0 BUSINESS PRODUCT / GOOD / SERVICES ............................................................... 10
3.0 BUSINESS ACTIVITIES / PROCESS ........................................................................... 11
4.0 PROBLEM STATEMENT ......................................................................................... 12
5.0 OBJECTIVES ............................................................................................................... 12
6.0 BUSINESS RULES....................................................................................................... 13
7.0 ENTITY RELATIONSHIP DIAGRAM ............................................................................ 14
8.0 CONCEPTUAL ENTITY RELATIONSHIP DIAGRAM................................................... 15
9.0 RELATIONAL DIAGRAM ............................................................................................. 16
10.0 DATA DICTIONARY ................................................................................................... 21
11.0 LIMITATION AND FUTURE ENHANCEMENT ............................................................ 23
12.0 CONCLUSION ............................................................................................................ 24
13.0 REFERENCES............................................................................................................ 25
14.0 APPENDIX .................................................................................................................. 26
8
1.0 INTRODUCTION TO CRYSTAL LOUDGE HOTEL SYSTEM MANAGEMENT
Furthermore, every hotel system organization, whether big or small company its always comes
with challenges. The old style is to overcome and manage the customer's information,
payment, booking details, and charges. This problem has been identified when derived from
the manual system where the Crystal Lodge Hotel needs to collect all information in a manual
way such as telephone calls to the customer.
Since the entire system had to be managed by hand, storing, preserving, and retrieving
information was highly laborious and lengthy. This is because the record was never used in a
systematic order for this hotel system management. Moreover, this system will help
management keep in the customer details.Last but not least, This system will give more benefit
to customer and management while booking the room . Its also can prevent the information
from missing and can save all the information in one data .
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2.0 BUSINESS PRODUCT / GOOD / SERVICES
In hotel systems management, the term "business service" often refers to the hotel's range of
services designed to fulfil the demands of business travellers and corporate clients. These
services are intended to simplify corporate processes while also increasing the productivity
and convenience of business travellers. Here are some important components of business
services in hotel systems management.
1. Booking Management
Its provide to entails availability and accurate pricing, maintaining guest information
establishing policies, processing payment, synchronising inventory, streamlining
check-in, check-out and generating reports to analyze booking trends and occupancy
rates.
2. Room Management
Rooms management in the hotel system includes effectively managing guest rooms,
guaranteeing occupancy, and coordinating with cleaning. It include tracking availability
, assigning rooms based on guest preference, maintaining cleanliness, managing
overbookings and guaranteeing a pleasant check-in and check-out experience.
3. Customer Management/Service
Customer management in hotel systems management includes effectively handling
guest interactions, bookings, and reservations. It include gathering visitor information,
handling specific requests, and maintaining contact in order to improve the guest
experience and promote return visits.
4. Payment Service
The hotel system handles all financial transactions for guest stays and amenities, such
as room reservations, meals, and spa treatments. It secures transactions, creates
invoices, handles deposits, refunds, and charges, and interfaces with other systems
for better administration.
10
3.0 BUSINESS ACTIVITIES / PROCESS
3. Customer Service Management: The system logs and organizes guest interactions,
preferences and feedback to provide a more personalized service. It also monitors and
fulfills certain requests from customers, such as additional features or specific room
features.
4. Payment and Billing: The system includes a secure payment gateway for processing
room charges, deposits and other transactions. Additionally, it provides accurate
invoices and receipts for guests, ensuring transparency and billing accuracy.
5. Reporting and Analytics: The system collects data about reservations, guest
preferences and operational efficiency. It generates reports that analyze booking
trends, occupancy rates and customer satisfaction, helping in making strategic
decisions.
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4.0 PROBLEM STATEMENT
These days, where technology has made many aspects of our lives easier, the traditional
methods for booking hotel rooms, like making phone calls, sending emails and physically
visiting the hotel can cause significant challanges for guests, such as overbooking,
communication barriers and inefficiency in pricing information.
5.0 OBJECTIVES
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6.0 BUSINESS RULES
This rule functions to minimum and maximum stay durations. Moreover, Its also to
specify policies for group booking or any special occasions. By reservation, it also
determines deposit and payment policies especially when the management asks for
deposit and payment deadlines.
This rule also functions to establish standardization of check-in and check-out times
and the management. Moreover, This rules will help the management to outline the
process for handling late arrival of customer or not shows at all.
This rule is to apply the pricing strategic based on the seasons, demanding of
customers and competitor rates . Its also define the discount policies for corporate
clients, loyalty programs members and promotional campaign. Other than that, the
management also can make a huge event for the discount only.
This rules establish the policies for the management handle the diffrencence of
payment method such as credit card , cash or QRPay.Its also define the procedurs for
billing customer at the time of check-out and also handling incidental charges. And ,
this rule will help for managing the billing disputes and chargebacks.
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7.0 ENTITY RELATIONSHIP DIAGRAM
Diagram 1: ERD
14
8.0 CONCEPTUAL ENTITY RELATIONSHIP DIAGRAM
15
9.0 RELATIONAL DIAGRAM
Customer Table
16
50785 Aisha Ibrahim [email protected] 019-7329958 101 Jalan
Wong Ah
Fook, 80000
Johor Bahru,
Johor
60896 Hafiz Ramli [email protected] 013-4567890 34 Jalan
Semarak,
54000 Kuala
Lumpur
70907 Zainab Yusuf [email protected] 014-5678901 76 Jalan
Bukit
Bintang,
55100 Kuala
Lumpur
81018 Nadia Roslan [email protected] 015-6789012 45 Jalan
Templer,
46000
Petaling
Jaya,
Selangor
91129 Zul Azman [email protected] 018-1234567 67 Jalan
Raja Laut,
50350 Kuala
Lumpur
10240 Amir Zain [email protected] 011-2345678 89 Jalan Tun
Sambantha,
50470 Kuala
Lumpur
17
Booking Table
Room Table
18
A301 Single 1 100.00 Standard 66 70907
single
room
B203 Master 3 350.00 Luxury 70 81018
master
B103 Master 3 350.00 Luxury 73 91129
master
D402 Queen 2 200.00 Standard 76 10240
queen
room
Payment Table
19
Employee Table
20
10.0 DATA DICTIONARY
21
22
11.0 LIMITATION AND FUTURE ENHANCEMENT
11.1 Limitation
2. User Adaptability: Employees and guests may need time to adjust to the new system,
demanding comprehensive training and support.
3. Integration with External Platforms: Connecting systems with multiple online travel
agents and third-party services can be difficult and may not always work well.
4. IoT Integration: Smart controls for thermostats, lighting and keyless entry systems
are examples of Internet of Things (IoT) technology that can help with room
management.
23
12.0 CONCLUSION
The Crystal Lounge Hotel Management System is a comprehensive solution that addresses
the issues faced by traditional hotel management systems. By automating and optimizing
various processes such as reservation administration, room management, customer
management and payment services, this system improves operational efficiency and guest
experience. Although there are significant limitations in terms of integration, user usage and
data security, these can be addressed through continuous training, updates and upgrades.
Future innovations, such as advanced AI analysis, mobile applications, increased linguistic
support, and better integration with travel platforms, will further strengthen the system, making
it an essential resource for modern hotel management.
24
13.0 REFERENCES
5 types of market segmentation & how to use them. Remesh AI Insights Platform.
https://www.remesh.ai/resources/5-types-of-market-segmentation-how-to-use-them
Asia. (State, Malaysia) - Population Statistics, Charts, Map and Location. (n.d.).
https://www.citypopulation.de/en/malaysia/admin/03__kelantan/
Elphick, D. (2023, November 23). Hotel problems: Solutions and case study. SiteMinder.
https://www.siteminder.com/r/hotel-problems/#what-are-hotel-problems-
Gitlin, J. (2023, September 14). Iot integration: Here’s everything you need to know. Workato.
https://www.workato.com/the-connector/iot-integration/
Top mobile app developer in Malaysia: Official IOS and Android App Developer Internut.
Internut. (2024, May 26).
https://internut.my/?gad_source=1&gclid=CjwKCAjwqMO0BhA8EiwAFTLgIA9VTt4g4Xxba
7jO0vugIMxljMl29pe4wisEn4F8LcYBxMhABK1iURoC6zUQAvD_BwE
What is a Hotel Management System (HSM)? | Planet. (2024, May 6). Www.weareplanet.com.
https://www.weareplanet.com/blog/hotel-management-system-guide
25
14.0 APPENDIX
26
27
28