COLLEGE OF COMPUTING, INFORMATICS AND MATHEMATICS

MACHANG CAMPUS, KELANTAN

DIPLOMA IN INFORMATION MANAGEMENT (CDIM110)

DATABASE FOR INFORMATION PROFESSIONALS (IMD261)

GROUP ASSIGNMENT:

HOTEL BOOKING SYSTEM

PREPARED BY:

NO. NAME STUDENT ID

1 ILYA IQLIMA BINTI ABDUL HAKIM 2022859794
2 KHAIRUL NURAIN BINTI MAT SAUFI 2022825852
3 MAWAR NUR ATIKAH BINTI MOHD GHANI 2022662982
4 NORSYAFIQAH BINTI MOHD ZULKIFLI 2022679738
5 NUR SYAZA SOFIYA BINTI SHAHIRUNADUAN 2022858436

GROUP:
D1IM1104C

PREPARED FOR:

MADAM NORMASHIDAYU BINTI ABU BAKAR

SUBMISSION DATE:

13th JULY 2024

 STUDENT PLEDGE OF ACADEMIC
INTEGRITY

As a student of Universiti Teknologi MARA (UiTM), it is my responsibility to act in

accordance with UiTM’s academic assessment and evaluation policy. I hereby
pledge to act and uphold academic integrity and pursue scholarly activities in UiTM
with honesty andresponsible manner. I will not engage or tolerate acts of academic
dishonesty, academic misconduct, or academic fraud including but not limited to:

a. Cheating: Using or attempt to use any unauthorized device, assistance,

sources,practice or materials while completing academic assessments. This
include but not limited to copying from another, allowing others to copy,
unauthorized collaboration on an assignment or open book tests, or
engaging in any act or conduct that can be construed as cheating.
b. Plagiarism: Using or attempts to use the work of others (ideas, design,
words, art, music, etc.) without acknowledging the source; using or
purchasing materials prepared by another person or agency or engaging in
other behavior that a reasonable person would consider as plagiarism.
c. Fabrication: Falsifying data, information, or citations in any academic
assessment and evaluation.
d. Deception: Providing false information with intend to deceive an instructor
concerning any academic assessment and evaluation.
e. Furnishing false information: Providing false information or false
representationto any UiTM official, instructor, or office.

With this pledge, I am fully aware that I am obliged to conduct myself with utmost
honesty and integrity. I fully understand that a disciplinary action can be taken
against me if I, in anymanner, violate this pledge.

Name: Ilya Iqlima binti Abdul Hakim

Matric Number: 2022859794
Course Code: IMD261
Programme code: CDIM110
Faculty / Campus : College of Computing, Informatics and Mathematics

1
 STUDENT PLEDGE OF ACADEMIC
INTEGRITY

As a student of Universiti Teknologi MARA (UiTM), it is my responsibility to act in

accordance with UiTM’s academic assessment and evaluation policy. I hereby
pledge to act and uphold academic integrity and pursue scholarly activities in UiTM
with honesty andresponsible manner. I will not engage or tolerate acts of academic
dishonesty, academic misconduct, or academic fraud including but not limited to:

a. Cheating: Using or attempt to use any unauthorized device, assistance,

sources,practice or materials while completing academic assessments. This
include but not limited to copying from another, allowing others to copy,
unauthorized collaboration on an assignment or open book tests, or
engaging in any act or conduct that can be construed as cheating.
b. Plagiarism: Using or attempts to use the work of others (ideas, design,
words, art, music, etc.) without acknowledging the source; using or
purchasing materials prepared by another person or agency or engaging in
other behavior that a reasonable person would consider as plagiarism.
c. Fabrication: Falsifying data, information, or citations in any academic
assessment and evaluation.
d. Deception: Providing false information with intend to deceive an instructor
concerning any academic assessment and evaluation.
e. Furnishing false information: Providing false information or false
representationto any UiTM official, instructor, or office.

With this pledge, I am fully aware that I am obliged to conduct myself with utmost
honesty and integrity. I fully understand that a disciplinary action can be taken
against me if I, in anymanner, violate this pledge.

Name: Khairul Nur Ain Binti Mat Saufi

Matric Number: 20228225852
Course Code: IMD261
Programme code: CDIM110
Faculty / Campus : College of Computing, Informatics and Mathematics

2
 STUDENT PLEDGE OF ACADEMIC
INTEGRITY

As a student of Universiti Teknologi MARA (UiTM), it is my responsibility to act in

accordance with UiTM’s academic assessment and evaluation policy. I hereby
pledge to act and uphold academic integrity and pursue scholarly activities in UiTM
with honesty andresponsible manner. I will not engage or tolerate acts of academic
dishonesty, academic misconduct, or academic fraud including but not limited to:

a. Cheating: Using or attempt to use any unauthorized device, assistance,

sources,practice or materials while completing academic assessments. This
include but not limited to copying from another, allowing others to copy,
unauthorized collaboration on an assignment or open book tests, or
engaging in any act or conduct that can be construed as cheating.
b. Plagiarism: Using or attempts to use the work of others (ideas, design,
words, art, music, etc.) without acknowledging the source; using or
purchasing materials prepared by another person or agency or engaging in
other behavior that a reasonable person would consider as plagiarism.
c. Fabrication: Falsifying data, information, or citations in any academic
assessment and evaluation.
d. Deception: Providing false information with intend to deceive an instructor
concerning any academic assessment and evaluation.
e. Furnishing false information: Providing false information or false
representationto any UiTM official, instructor, or office.

With this pledge, I am fully aware that I am obliged to conduct myself with utmost
honesty and integrity. I fully understand that a disciplinary action can be taken
against me if I, in anymanner, violate this pledge.

Name: Mawar Nur Atikah Binti Mohd Ghani

Matric Number: 2022662982
Course Code: IMD261
Programme code: CDIM110
Faculty / Campus : College of Computing, Informatics and Mathematics

3
 STUDENT PLEDGE OF ACADEMIC
INTEGRITY

As a student of Universiti Teknologi MARA (UiTM), it is my responsibility to act in

accordance with UiTM’s academic assessment and evaluation policy. I hereby
pledge to act and uphold academic integrity and pursue scholarly activities in UiTM
with honesty andresponsible manner. I will not engage or tolerate acts of academic
dishonesty, academic misconduct, or academic fraud including but not limited to:

a. Cheating: Using or attempt to use any unauthorized device, assistance,

sources,practice or materials while completing academic assessments. This
include but not limited to copying from another, allowing others to copy,
unauthorized collaboration on an assignment or open book tests, or
engaging in any act or conduct that can be construed as cheating.
b. Plagiarism: Using or attempts to use the work of others (ideas, design,
words, art, music, etc.) without acknowledging the source; using or
purchasing materials prepared by another person or agency or engaging in
other behavior that a reasonable person would consider as plagiarism.
c. Fabrication: Falsifying data, information, or citations in any academic
assessment and evaluation.
d. Deception: Providing false information with intend to deceive an instructor
concerning any academic assessment and evaluation.
e. Furnishing false information: Providing false information or false
representationto any UiTM official, instructor, or office.

With this pledge, I am fully aware that I am obliged to conduct myself with utmost
honesty and integrity. I fully understand that a disciplinary action can be taken
against me if I, in anymanner, violate this pledge.

Name: Nur Syaza Sofiya Binti Shahirunaduan

Matric Number: 2022858436
Course Code: IMD261
Programme code: CDIM110
Faculty / Campus : College of Computing, Informatics and Mathematics

4
 STUDENT PLEDGE OF ACADEMIC
INTEGRITY

As a student of Universiti Teknologi MARA (UiTM), it is my responsibility to act in

accordance with UiTM’s academic assessment and evaluation policy. I hereby
pledge to act and uphold academic integrity and pursue scholarly activities in UiTM
with honesty andresponsible manner. I will not engage or tolerate acts of academic
dishonesty, academic misconduct, or academic fraud including but not limited to:

a. Cheating: Using or attempt to use any unauthorized device, assistance,

sources,practice or materials while completing academic assessments. This
include but not limited to copying from another, allowing others to copy,
unauthorized collaboration on an assignment or open book tests, or
engaging in any act or conduct that can be construed as cheating.
b. Plagiarism: Using or attempts to use the work of others (ideas, design,
words, art, music, etc.) without acknowledging the source; using or
purchasing materials prepared by another person or agency or engaging in
other behavior that a reasonable person would consider as plagiarism.
c. Fabrication: Falsifying data, information, or citations in any academic
assessment and evaluation.
d. Deception: Providing false information with intend to deceive an instructor
concerning any academic assessment and evaluation.
e. Furnishing false information: Providing false information or false
representationto any UiTM official, instructor, or office.

With this pledge, I am fully aware that I am obliged to conduct myself with utmost
honesty and integrity. I fully understand that a disciplinary action can be taken
against me if I, in anymanner, violate this pledge.

Name: Norsyafiqah Binti Mohd Zulkifli

Matric Number:
Course Code: IMD261
Programme code: CDIM110
Faculty / Campus : College of Computing, Informatics and Mathematics

5
ABSTRACT

A hotel booking system is a comprehensive online platform that makes hotel reservations
easier for guests and hotel operators. The platform has user-friendly interfaces for guests to
look for, reserve and pay for hotel accommodations, as well as a management interface for
hotel staffs to manage reservations, adjust availability and set prices. Users may choose the
best opportunities depending on their interests by using the search and filter tools in the
system, which also includes a real-time booking engine that processes reservation requests.
Furthermore, to avoid overbooking, channel management features synchronize availability
and pricing across several online travel agencies and the integration of secure payment
gateway ensures safe and reliable transactions. This service enhances both the efficiency of
booking processes and the overall user experience for guests and hotel operators alike.

Keywords: Hotel Booking System, User-Friendly Interfaces, Reservations, Hotel.

6
ACKNOWLEDGEMENT

Alhamdulillah. We would first and foremost like to express our gratitude to Allah SWT and his
messenger, messenger Muhammad PBUH. You have been given the power and advantages
of Allah SWT. The task can be completed in the allotted time.

First and first, we would like to express our gratitude to everyone who contributed to the
success of the project, especially the instructor Madam Normashidayu Binti Abu Bakar. She
helped us do this task right up until the final minute, to be honest. Every week when lessons
begin, she encourages us to start the essential assignments right away so we can finish them
in time. All of the recommendations made can assist us in finishing all of these duties.

Finally, we want to thank our peers for their suggestions that helped us finish this assignment.
Our family is there for us in anything we do. Wherever we are, they never give up trying to
make their kids succeed

7
TABLE OF CONTENTS
1.0 INTRODUCTION TO CRYSTAL LOUDGE HOTEL SYSTEM MANAGEMENT .............. 9
2.0 BUSINESS PRODUCT / GOOD / SERVICES ............................................................... 10
3.0 BUSINESS ACTIVITIES / PROCESS ........................................................................... 11
4.0 PROBLEM STATEMENT ......................................................................................... 12
5.0 OBJECTIVES ............................................................................................................... 12
6.0 BUSINESS RULES....................................................................................................... 13
7.0 ENTITY RELATIONSHIP DIAGRAM ............................................................................ 14
8.0 CONCEPTUAL ENTITY RELATIONSHIP DIAGRAM................................................... 15
9.0 RELATIONAL DIAGRAM ............................................................................................. 16
10.0 DATA DICTIONARY ................................................................................................... 21
11.0 LIMITATION AND FUTURE ENHANCEMENT ............................................................ 23
12.0 CONCLUSION ............................................................................................................ 24
13.0 REFERENCES............................................................................................................ 25
14.0 APPENDIX .................................................................................................................. 26

8
1.0 INTRODUCTION TO CRYSTAL LOUDGE HOTEL SYSTEM MANAGEMENT

Crystaloudge.com (hotel system management) is designed to help customer book a suitable

package for their night place. All types of rooms come from hotel system management who
want to gain profit. This hotel systems management engaged in customer choice, booking,
and payment of the type of rooms in the hotel. The crystalougde.com has been developed to
solve the problem that customers when it comes to booking a hotel at the counter.

Furthermore, every hotel system organization, whether big or small company its always comes
with challenges. The old style is to overcome and manage the customer's information,
payment, booking details, and charges. This problem has been identified when derived from
the manual system where the Crystal Lodge Hotel needs to collect all information in a manual
way such as telephone calls to the customer.

Since the entire system had to be managed by hand, storing, preserving, and retrieving
information was highly laborious and lengthy. This is because the record was never used in a
systematic order for this hotel system management. Moreover, this system will help
management keep in the customer details.Last but not least, This system will give more benefit
to customer and management while booking the room . Its also can prevent the information
from missing and can save all the information in one data .

9
2.0 BUSINESS PRODUCT / GOOD / SERVICES

In hotel systems management, the term "business service" often refers to the hotel's range of
services designed to fulfil the demands of business travellers and corporate clients. These
services are intended to simplify corporate processes while also increasing the productivity
and convenience of business travellers. Here are some important components of business
services in hotel systems management.

1. Booking Management
Its provide to entails availability and accurate pricing, maintaining guest information
establishing policies, processing payment, synchronising inventory, streamlining
check-in, check-out and generating reports to analyze booking trends and occupancy
rates.

2. Room Management
Rooms management in the hotel system includes effectively managing guest rooms,
guaranteeing occupancy, and coordinating with cleaning. It include tracking availability
, assigning rooms based on guest preference, maintaining cleanliness, managing
overbookings and guaranteeing a pleasant check-in and check-out experience.

3. Customer Management/Service
Customer management in hotel systems management includes effectively handling
guest interactions, bookings, and reservations. It include gathering visitor information,
handling specific requests, and maintaining contact in order to improve the guest
experience and promote return visits.

4. Payment Service
The hotel system handles all financial transactions for guest stays and amenities, such
as room reservations, meals, and spa treatments. It secures transactions, creates
invoices, handles deposits, refunds, and charges, and interfaces with other systems
for better administration.

10
3.0 BUSINESS ACTIVITIES / PROCESS

Crystal loundge Hotel System Management encompasses a variety of critical business

activities and processes aimed at streamlining hotel operations and improving the guest
experience. The main processes are:

1. Reservation Management: Crystal Loundge Hotel System Management booking

procedure allows customers to browse available rooms, check details and make
reservations through the online platform. The system provides real-time updates on
hotel availability to prevent overbooking. After booking, it sends guests an automatic
confirmation email with information about their stay and any special requests.

2. Room Management: Crystal Loundge Hotel System Management allocates rooms

depending on the visitor’s preferences and availability. The system monitors room
status to guarantee appropriate allocation and availability. Furthermore, it plans and
monitors room maintenance activities to verify that all rooms meet quality
requirements.

3. Customer Service Management: The system logs and organizes guest interactions,
preferences and feedback to provide a more personalized service. It also monitors and
fulfills certain requests from customers, such as additional features or specific room
features.

4. Payment and Billing: The system includes a secure payment gateway for processing
room charges, deposits and other transactions. Additionally, it provides accurate
invoices and receipts for guests, ensuring transparency and billing accuracy.

5. Reporting and Analytics: The system collects data about reservations, guest
preferences and operational efficiency. It generates reports that analyze booking
trends, occupancy rates and customer satisfaction, helping in making strategic
decisions.

11
4.0 PROBLEM STATEMENT

These days, where technology has made many aspects of our lives easier, the traditional
methods for booking hotel rooms, like making phone calls, sending emails and physically
visiting the hotel can cause significant challanges for guests, such as overbooking,
communication barriers and inefficiency in pricing information.

1. Overbooking: One of the major problems with traditional booking methods is

overbooking. This occur when a hotel accepts more reservations than they have
available rooms, due to system errors or intentional strategies. When this situation
happens, guests are not given the rooms they have reserved, which can severely
damage the hotel’s reputation and cause operational stress for hotel staff.

2. Communication Barriers: Traditional booking methods can cause communication

challenges for guests who face communication difficulties. Issues such as language
barriers, discomfort with direct interactions or other personal preferences, find these
traditional methods are inefficient. These barriers can lead to misunderstandings and
errors in reservations, ultimately reduce guest's overall satisfaction.

3. Inefficiency in Pricing Information: When using traditional booking methods like

phone calls or emails, guests have to wait for responses to find out room prices and
availability. This delay can lead to lost opportunities for better offers and a less effective
booking experience since it makes it more difficult for guests to compare prices across
different hotels or options.

5.0 OBJECTIVES

1. To develop and implement a real-time booking system to accurately manage room

availability and prevent overbooking.
2. To create an online booking platform with multilingual support and user-friendly
features to improve communication and booking efficiency for all guests.
3. To develop an automated pricing and availability system to provide guests with real-
time room prices and availability for efficient price comparisons and better deals.

12
6.0 BUSINESS RULES

A business rule in hotel systems management is a precise, predetermined guideline or policy

that specifies how various hotel activities and transactions should be carried out. These
principles assure uniformity, efficiency, and adherence to both internal and external norms.
Rules governing room pricing, booking procedures, guest check-in and check-out protocols,
inventory management, and service delivery standards are some examples.

1. Reservation and Booking Rules

This rule functions to minimum and maximum stay durations. Moreover, Its also to
specify policies for group booking or any special occasions. By reservation, it also
determines deposit and payment policies especially when the management asks for
deposit and payment deadlines.

2. Check-in and Check-out Policies

This rule also functions to establish standardization of check-in and check-out times
and the management. Moreover, This rules will help the management to outline the
process for handling late arrival of customer or not shows at all.

3. Pricing and Discount Strategic

This rule is to apply the pricing strategic based on the seasons, demanding of
customers and competitor rates . Its also define the discount policies for corporate
clients, loyalty programs members and promotional campaign. Other than that, the
management also can make a huge event for the discount only.

4. Billing and Payment Policies

This rules establish the policies for the management handle the diffrencence of
payment method such as credit card , cash or QRPay.Its also define the procedurs for
billing customer at the time of check-out and also handling incidental charges. And ,
this rule will help for managing the billing disputes and chargebacks.

13
7.0 ENTITY RELATIONSHIP DIAGRAM

Diagram 1: ERD

14
8.0 CONCEPTUAL ENTITY RELATIONSHIP DIAGRAM

Diagram 2: Conceptual ERD

15
9.0 RELATIONAL DIAGRAM

Diagram 3: Relational Diagram

Customer Table

CustID FirstName LastName Email PhoneNum Address

10341 Nabila Rahim [email protected] 012-6793396 15 Jalan
Ampang,
50450 Kuala
Lumpur
20452 Faizal Ali [email protected] 016-4448405 55 Jalan
Kebun Teh,
80250 Johor
Bahru, Johor
30563 Farid Zakri [email protected] 017-9843757 23 Jalan Tun
Razak,
50400 Kuala
Lumpur
40674 Laila Abdullah [email protected] 019-9868560 12 Lorong
Hang Jebat,
75200
Melaka

16
50785 Aisha Ibrahim [email protected] 019-7329958 101 Jalan
Wong Ah
Fook, 80000
Johor Bahru,
Johor
60896 Hafiz Ramli [email protected] 013-4567890 34 Jalan
Semarak,
54000 Kuala
Lumpur
70907 Zainab Yusuf [email protected] 014-5678901 76 Jalan
Bukit
Bintang,
55100 Kuala
Lumpur
81018 Nadia Roslan [email protected] 015-6789012 45 Jalan
Templer,
46000
Petaling
Jaya,
Selangor
91129 Zul Azman [email protected] 018-1234567 67 Jalan
Raja Laut,
50350 Kuala
Lumpur
10240 Amir Zain [email protected] 011-2345678 89 Jalan Tun
Sambantha,
50470 Kuala
Lumpur

17
Booking Table

BookingID CheckinDate CheckoutDate CustID RoomID

46 06/08/24 06/09/24 10341 A101
50 07/09/24 07/11/24 20452 A201
53 03/04/24 03/08/24 30563 B303
56 04/23/24 04/26/24 40674 B403
60 05/03/24 05/09/24 50785 D102
63 06/15/24 06/18/24 60896 A401
66 07/20/24 07/25/24 70907 A301
70 08/10/24 08/12/24 81018 B203
73 09/05/24 09/10/24 91129 B103
76 10/01/24 10/05/24 10240 D402

Room Table

RoomID RoomType RoomQuantity RoomPrice RoomDes BookingID CustID

A101 Single 1 100.00 Standard 46 10341
single
room
A201 Single 1 100.00 Standard 50 20452
single
room
B303 Master 3 350.00 Luxury 53 30563
master
B403 Master 3 350.00 Luxury 56 40674
master
D102 Queen 2 200.00 Standard 60 50785
queen
room
A401 Single 1 100.00 Standard 63 60896
single
room

18
 A301 Single 1 100.00 Standard 66 70907
single
room
B203 Master 3 350.00 Luxury 70 81018
master
B103 Master 3 350.00 Luxury 73 91129
master
D402 Queen 2 200.00 Standard 76 10240
queen
room

Payment Table

PaymentID DateofPayment TotalPayment ServiceCharge RoomID

P1234AB5678 01/03/24 110.00 10.00 A101
ZYXW9876LKJ 03/04/24 110.00 10.00 A201
QWER1234TYUI 01/14/24 385.00 35.00 B303
A1B2C3D4E5F6 03/05/24 385.00 35.00 B403
LMNOP9876QRST 02/15/24 218.00 18.00 D102
P9876ZYXW5432 01/27/24 110.00 10.00 A401
QWERTY123456 03/20/24 110.00 10.00 A301
R1S2T3U4V5W6 05/17/24 385.00 35.00 B203
GHIJK987654 06/05/24 385.00 35.00 B103
MNBVCXZ12345 08/18/24 218.00 18.00 D402

19
Employee Table

EmployeeID Name LastName PhoneNum PaymentID CustID

10001 Hanafi Mohamad 017-5602600 P1234AB5678 10341
10002 Zainab Ismail 012-4704507 ZYXW9876LKJ 20452
10003 Kamal Osman 019-9839564 QWER1234TYUI 30563
10004 Suresh Balakrishnan 019-8182650 A1B2C3D4E5F6 40674
10005 Nurul Hassan 019-7726245 LMNOP9876QRST 50785
10006 Rina Omar 012-3456789 P9876ZYXW5432 60896
10007 Adam Lee 017-2345678 QWERTY123456 70907
10008 Sara Ahmad 019-8765432 R1S2T3U4V5W6 81018
10009 Melati Sulaiman 012-6543210 GHIJK987654 91129
10010 Haziq Jamil 019-2741035 MNBVCXZ12345 10240

20
10.0 DATA DICTIONARY

21
22
11.0 LIMITATION AND FUTURE ENHANCEMENT

11.1 Limitation

1. System Downtime: The system may experience recurring downtime due to

maintenance or technical issues, which may affect operations and bookings.

2. User Adaptability: Employees and guests may need time to adjust to the new system,
demanding comprehensive training and support.

3. Integration with External Platforms: Connecting systems with multiple online travel
agents and third-party services can be difficult and may not always work well.

4. Data Security Concerns: The safeguarding of sensitive client information and

transaction data is critical. Any security flaw could result in a data leak.

11.2 Future Enhancement

1. Mobile Application Development: Build a dedicated mobile app to improve traveller

convenience, including easier booking, check-in and service requests.

2. AI and Machine Learning Integration: Using AI to provide personalized

recommendations, automate responses to frequent requests and predict booking
trends.

3. Enhanced Multilingual Support: Expanding language options allows for a larger

international audience, thus improving communication and service.

4. IoT Integration: Smart controls for thermostats, lighting and keyless entry systems
are examples of Internet of Things (IoT) technology that can help with room
management.

23
12.0 CONCLUSION

The Crystal Lounge Hotel Management System is a comprehensive solution that addresses
the issues faced by traditional hotel management systems. By automating and optimizing
various processes such as reservation administration, room management, customer
management and payment services, this system improves operational efficiency and guest
experience. Although there are significant limitations in terms of integration, user usage and
data security, these can be addressed through continuous training, updates and upgrades.
Future innovations, such as advanced AI analysis, mobile applications, increased linguistic
support, and better integration with travel platforms, will further strengthen the system, making
it an essential resource for modern hotel management.

24
 13.0 REFERENCES

5 types of market segmentation & how to use them. Remesh AI Insights Platform.

(2023, March 22).

https://www.remesh.ai/resources/5-types-of-market-segmentation-how-to-use-them

Asia. (State, Malaysia) - Population Statistics, Charts, Map and Location. (n.d.).
https://www.citypopulation.de/en/malaysia/admin/03__kelantan/

Elphick, D. (2023, November 23). Hotel problems: Solutions and case study. SiteMinder.
https://www.siteminder.com/r/hotel-problems/#what-are-hotel-problems-

Gitlin, J. (2023, September 14). Iot integration: Here’s everything you need to know. Workato.
https://www.workato.com/the-connector/iot-integration/

Top mobile app developer in Malaysia: Official IOS and Android App Developer Internut.
Internut. (2024, May 26).
https://internut.my/?gad_source=1&gclid=CjwKCAjwqMO0BhA8EiwAFTLgIA9VTt4g4Xxba
7jO0vugIMxljMl29pe4wisEn4F8LcYBxMhABK1iURoC6zUQAvD_BwE

What is a Hotel Management System (HSM)? | Planet. (2024, May 6). Www.weareplanet.com.
https://www.weareplanet.com/blog/hotel-management-system-guide

25
14.0 APPENDIX

26
27
28