Hardware Requirements

This guide details the critical points of installing the Patterson Eaglesoft software and CAESY Enterprise from specific
technology requirements to explicit hardware recommendations. If you will be utilizing Eaglesoft in multiple
locations please contact our Multi-Location Technology Specialist at 800.294.8504 to discuss solutions.
**Please refer to the digital hardware requirements to verify if your digital X-ray device will be supported on
the new Operating Systems. *

Recommended Requirements
• Intel Xeon Processor (6th Generation or higher¹)
• 8 GB RAM
• 1 TB 7200 RPM Hard Drive Raid Level 1 or 5²
• Gigabit Ethernet Adapter
• Intel USB Chipset with at least 4 powered USB 2.0 Ports3
• Additional PCI, PCIe, or USB 2.0 (or newer) expansion slots may be required
Supported Operating Systems: 64-bit
• Windows® Server 2019 Standard (ES V21.00.18 or higher)
• Windows® Server 2016 Standard (ES V18.0 or higher)
• Windows® Server 2012 Standard – R1 or R2 (ES V17.0 or higher)
• Windows® Server 2012 Foundation – R1 or R2 (ES V17.0 or higher)
Server • Windows® 11 Professional (ES V21.00.18 and higher)
o Microsoft supported CPU4
o Trusted Platform Modules (TPM)
o 16 GB RAM
• Windows® 10 Professional (ES V18.0 and Higher)
• Windows® 8.1 Professional (ES V17.0-19.10)

Special Note (January 2020): Windows 10 Professional, as a server, is only recommended when all
computers on the network are on Windows 10 Professional. 4

Note: To be able to utilize more than 4 GB of RAM in your server you will need to use a 64-bit OS
A Dedicated Eaglesoft Server is recommended for 6 or more workstations, a Server OS is
recommended for 10 or more workstations.

• Intel Core i5 Processor (4th Generation or higher)

• 4 GB RAM
• 500 GB Hard Drive
• DVD-ROM Drive
• Gigabit Ethernet Adapter
• Intel USB Chipset with at least 6 powered USB 2.0 Ports3
• Additional PCI, PCIe, or USB 2.0 (or newer) expansion slots may be required
Supported Operating Systems: 64-bit
Workstation • Windows® 11 Professional (ES V21.00.18 and higher)
o Microsoft supported CPU4
o Trusted Platform Modules (TPM)
o 8 GB RAM
• Windows® 10 Professional (ES V18.0 or Higher)
• Windows® 8.1 Professional (ES V17.0-19.10)

Note: To be able to utilize more than 4 GB of RAM in your workstation you will need to use a 64-bit OS
Note: Please refer to the Eaglesoft Video Capture Requirements and Digital Integrations
Requirements for limitations with 64-bit Os’s

¹ Generation 6 Intel Core Xeon CPUs are the Skylake S series / E3 – v5 CPUs
3
Intel USB Chipsets are recommended for Schick digital X-ray
²Storage of images may require larger capacity hard drive
devices. ScanX will not work with the SIS chipset.
4
Microsoft supported CPUs for Windows 11 - https://docs.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-
supported-intel-processors

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 Operating Systems Notes

• Per Microsoft, Windows 7, Windows 8.0, and Server 2008 and older operating
systems have reached end-of-life, meaning security risks are no longer being
Microsoft Non-Supported addressed for these platforms. Therefore, Patterson no longer recommends its
Operating Systems continued use.
• Eaglesoft Support will provide best effort support to resolve customer issues.
• Though Eaglesoft may still operate on non-supported OSs it is not suggested.
• Scheduled tasks fail to start/stop the Eaglesoft Database
• Pin Pad usage is not supported on Server Operating Systems.
• Only supported with Eaglesoft V21.00.18 and higher
Windows Server 2019
• See FAQ 39877 for additional known issues
• CAESY Enterprise is not supported on Server Operating Systems.
• Must be wired to the network, cannot use a wireless connection.
• Pin Pad usage is not supported on Server Operating Systems.
• Only supported with Eaglesoft V18 and higher.
Windows Server 2016
• CAESY Enterprise is not supported on Server Operating Systems.
• Must be wired to the network, cannot use a wireless connection.
• Due to driver incapability, pin pad usage on Server 2012 is not supported.
• Only supported with Eaglesoft V17 and higher.
Windows Server 2012
• CAESY Enterprise is not supported on Server Operating Systems.
• Must be wired to the network, cannot use a wireless connection.
• User Account Control (UAC) must be turned off.
Windows 2008 Server • CAESY Enterprise is not supported on Server Operating Systems.
• Must be wired to the network, cannot use a wireless connection.
• Only supported with Eaglesoft V17 – 19.10
Windows 8.1 Professional • Eaglesoft SDK Service requires Windows 7 or newer Operating Systems.

• No version of Windows Home is supported for use with Eaglesoft.

Versions of Windows Home
• This includes Windows 8 and 8.1 Standard and With Bing versions.
• All versions of Windows Server OSs specified above as part of the Hardware
Requirements are only supported on a Dedicated Server.
Windows Server OSs • Not recommended for workstation or single user mode installs
• Recommended to perform weekly reboots of your physical dataserver to allow
Windows updates to install and for the OS to be freshly loaded each week.
Small Business Server • No version of Small Business Server is supported for use with Eaglesoft.
• Not supported with Eaglesoft 15.00, 15.50 for Canada Eaglesoft, or below, except as
a dedicated server.
• SmartDoc will not work on a 64-bit OS in Eaglesoft 15.00, 15.50 for Canada
Eaglesoft or previous versions.
64-Bit Operating Systems
• CAESY Enterprise is not supported on Windows XP Professional 64-bit.
• VeriFone pin pad USB model will not work with 64-bit OS. Need to use VeriFone
serial pin pad with a 9-Pin Serial to USB adapter

• Digital product requirements and compatibility are subject to change. Please refer to
Digital X-Ray Equipment the device manufacturer website for the most up-to-date system requirements and
operating system compatibility information.
• It is recommended to have all computers on the network be part of the same
Network Configuration Workgroup\Domain.
• Recommended that all machines be on the same IP Address Scheme.
• Local Administrator rights are required to install Eaglesoft onto a computer.
• User must have Administrator rights on local workstation in a workgroup.
Domain\Workgroup • User must have Administrator Group membership on local workstation in a domain.
Permissions Configuration • Standard industry best practices recommend that servers providing a domain
controller function remain sole purposed and that you refrain from installing
other applications on them.
• Eaglesoft Version 16 and above is supported with the use of Parallels 7 Desktop for
Mac and Boot Camp 3.0 on iMac 27 and iMac 21.5 with the minimum of Mac OS X
10.6, Windows 7 SP1 (32 or 64-bit), Intel Core i5 Processor and 4 GB of RAM.
Mac OS X
• Due to the many different modes/configurations of Parallels 7/Boot Camp and lack of
adequate driver support, no peripheral hardware can be guaranteed 100% functional.
• See FAQ #16000 for setup help, settings and known issues with Eaglesoft.
ES V18 and Above Fast CheckIn • Will no longer install on a Server Operating System.

Eaglesoft Voice • Not supported on Windows 10, Windows 11, and Server 2016.

• Microsoft Surface Pro (2017) and Surface Pro 6

Supported Windows Tablet o For suggested settings and tips for best experience, please visit
For Use in Fast CheckIn and FAQ 26084 for more information.
Eaglesoft o For Surface Pro (2017 Model) Core i5 variant is required
Note: The attached keyboard must be used for the proper experience with Fast CheckIn.

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 • Eaglesoft versions 15 and above are supported with the use of the iTap RDP
(Discont.) and the Microsoft Remote Desktop applications.
• When accessing Eaglesoft using the iTap RDP App, Microsoft Remote Desktop App,
or using the default browser to access CAESY Enterprise Cloud. Performance of
either of these softwares outside of an office’s WIFI connection (3G\4G Data
Connections) is limited to the performance of the wireless provider and the signal
strength in your area.
Android and iOS (3G\4G
o See FAQ#14785 for setup instructions using iTap RDP with Eaglesoft.
Tablets)*
• See FAQ #19225 for setup instructions using the Microsoft Remote Desktop App
with Eaglesoft.
• Note: X-ray acquisition is not recommended on tablet pcs due to possible
power consumption issues and wireless transmission of image data over a
wireless network.
Please refer to the Digital Integration Requirements and Video Capture Requirements for Digital limitations with Operating Systems

Printers
Printer Utilization Notes
Driver Tested: Universal Print Driver PCL6
Driver.
FAQ 18153 has margin settings that may allow
HP LaserJet Pro M404N Office Printer preprinted insurance forms to print properly,
though this cannot be guaranteed.
Note: Postcard printing not supported due to
bleed through on cards.
Driver Tested: Universal Print Driver PCL6
Driver.
FAQ 18153 has margin settings that may allow
preprinted insurance forms to print properly,
HP LaserJet Pro MFP M428FDN Office Printer though this cannot be guaranteed.
Note: Postcard printing not supported due to
bleed through on cards.
Functions: Copier, scanner, fax and printer.
Document only scanner.
Driver Tested: Universal Print Driver PCL6
Driver.
FAQ 18153 has margin settings that may allow
HP Color LaserJet Pro MFP M479FDW Office Printer preprinted insurance forms to print properly,
though this cannot be guaranteed.
Functions: Copier, scanner, fax and printer.
Document only scanner.
Wireless is not supported. Scanner is document
HP Envy 7155 All-In-One Clinical Image Printer
only.
Wireless is not supported. Scanner is document
HP Envy Inspire 7255e All-in-One Clinical Image Printer
only.
DYMO Label Writer 450 Label Printer Requires USB 2.0 Port to be used vs 3.0
DYMO Label Writer 450 Twin Turbo Label Printer Requires USB 2.0 Port to be used vs 3.0
DYMO Label Writer 550 Label Printer Only supports Authentic Dymo Labels
Note: Locally installed printers are not supported on server operating systems.
Note: Deviation from this list may result in technical problems, errors and malfunctions.

Suggested Printer Configuration

• We recommend that printers be installed via the Local Port Method for the best
reliability. FAQ 21672 has easy to follow steps on how to do this.
Printer Installations • For printers that are Network capable, for the most reliability, we suggest that these
printers be installed using this network capability vs installing on a workstation and
sharing it out from there. FAQ 8186 has easy to follow steps on how to do this

Known Incompatible Scanners

All Epson ADF Scanners
All Fujitsu Scanners

Multipage (ADF equipped) Scanners

Scanner Utilization Notes

Tested for use in Eaglesoft scanning
Kodak Scanmate i940 Office Scanner multipage documents.
Note: The i940 will also do double sided
scanning in Eaglesoft when configured

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 properly. See FAQ 22222 for more details

Tested for use in Eaglesoft scanning

multipage documents.
Note: The 7500 will also do double sided
scanning in Eaglesoft with duplex setting
HP ScanJet Enterprise Flow 7500 Office Scanner
enabled.
Special Note: The 7500 is designed for
3000 scanned pages per day (Duty Cycle).

Tested for use in Eaglesoft scanning

HP LaserJet Pro MFP M428FDN Office Scanner
multipage documents.
Tested for use in Eaglesoft scanning
HP LaserJet Pro MFP M479FDW Office Scanner
multipage documents.
Note: Scanners are not supported on server operating systems.
Note: Network Scanning is not supported.

General Use and Insurance Card Scanners

Scanner Utilization Notes
Tested for use in Eaglesoft scanning
Ambir Model PS667AS Card Scanner Insurance Card Scanner
insurance cards.

Transparency Scanners
Scanner Utilization Notes
Epson 11000 XL Scanner Recommended for pans, full mouth X-
Office Scanner
Note: TMA adapter lid required rays, bitewings, and documents.
Recommended for documents and
Epson Scanner v800 Office Scanner
bitewings only.

DVD Players
Only applicable for CAESY Smile Channel and CAESY DVD
• Compatible interactive DVD player with remote control
DVD player • Computer with DVD-ROM drive and compatible MPEG 2
decoder
DVD software • Cyberlink PowerDVD
Note: DVD/TV combos are not supported.

Note: Deviation from this list may result in technical problems, errors and malfunctions. Please consult the Eaglesoft
Installation Guide prior to configuring your hardware, network and software.

Patterson computer requirements are determined excluding any peripheral hardware that may be added to machine
(i.e., video cards, sound cards and digital imaging machines). When using non-supported hardware, please ensure
that the minimum requirements of that device are met as well.

Additional Items
Adobe Reader • Required to be able to utilize SmartDocs within Eaglesoft.
• CAESY Enterprise version 9.1 is supported with Windows 7 32 and 64-bit OS. Supplement v9.0.1 is needed for
this to work properly.
CAESY Enterprise
• CAESY Enterprise Version 11 is supported with Windows 10
Patient Education
• **Please Note** Printables will not open on Windows 10**
• Microsoft Office 2007 and 2010 is only supported for use with CAESY Enterprise version 9.
• Any TV with a DVI or VGA connection can be used with Smile Channel TV. HDMI connections are supported but
only with Version 11 Hardware.
CAESY Enterprise • CAESY Enterprise requires your output device (monitors, TV’S) to support a 640x480 screen resolution.
Smile Channel TV • **Please Note**CAESY Enterprise Version 11 Smile Channel TV Controls, on Windows 10, will load slowly but
will load**
• CAESY Cloud is supported on the most current Internet browser that is available (i.e., Internet Explorer, Google
CAESY Cloud Chrome, Mozilla Firefox, Safari, etc.) and one previous version back. For the best CAESY Cloud experience, we
recommend using Google Chrome.
Virtual Machines • The use of a virtual machine to run any Patterson Companies software is not supported.

Signature Pad • Topaz SignatureGem (T-L462). There are 2 variants, HSB and BSB. The HSB will be used for offices that do not
use Terminal Services, the BSB is used for offices that use Terminal Services.
• Andrea Anti-Noise NC-181
Voice Headset
• Logitech Extreme Headset
Modem • Do not send claims from a modem on a dedicated server. *** US Robotics Modems are not supported. ***
• We recommend PattLock and DDS Rescue for online backup solutions.
Backup Solution • A high speed Internet connection is required for use with Pattlock and DDS Rescue.
• PattLock also requires the use of a Patterson external hard drive for local backups.
• McAfee Virus Scan is not compatible with Version 10.00 or higher.
Anti-Virus Software
• AVG - Free Version is not recommended for use.

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 • Webroot Antivirus is not recommended for use.
• Symantec Endpoint is recommended.
• We recommend disabling the Network Threat Protection with Symantec Endpoint.
• Microsoft Security Essentials and Windows Defender are both supported antivirus programs. Generation 9
Patterson Hardware comes with Microsoft Security Essentials (Windows 7) and Windows Defender (Windows 8.1
and 10.1) and can be used in an office up to 10 computers per Microsoft Licensing.
• Please review FAQ 15372 for our current Eaglesoft Hardware Exceptions. These should be entered in, regardless
of the antivirus program you are using, supported or not.
Spyware • Windows Defender or Malwarebytes Anti-Malware Consumer Version (Full Version).
Firewall • Windows Firewall is recommended. We do not recommend Third-Party Software (Symantec or other software’s).
• Eaglesoft Version 16 and higher will require high speed Internet access. While your software will still install and
Internet function normally, users without high speed Internet will not have access to User’s Guide, FAQ, Live Help,
Remote Support or any eServices offered by Patterson Eaglesoft.
• IE9 is currently not supported with Eaglesoft version 16 and below.
Internet Explorer • Internet Explorer 7.0 is required with CAESY Enterprise Version 6 and higher; Internet Explorer 8.0 is only supported with
CAESY Enterprise Version 9.0 and higher.
Battery Backups • Industry Standard

Office Suites

• Office 2013 is only supported with Eaglesoft Version 17.00 and higher.
Microsoft Office 2013
• Due to incompatibilities email with Office 2013 is only supported with Version 17.00 and higher
Microsoft Office 365 • Office 365 is not supported with any version of Eaglesoft.
* Use of email feature requires MAPI compliant software like Outlook feature in Microsoft Office Suites.

DUAL DATABASE
Please note that Voice Activation is supported on both the primary and secondary databases with Eaglesoft
10.00 or higher. Integration with Trojan Professional Services, Inc. is still only supported on the primary
database. Trojan Managed Care is supported on primary and secondary database on Eaglesoft version 13 or
higher. Not supported with any WAN solution.
Multiple locations (or offices) running on a single Eaglesoft database is not supported over a wide area
network.
Please consult your Patterson Territory Manager or the Patterson Technology Center if you have any questions or
concerns prior to purchasing or installing hardware or software.
Patterson Technology Center
1201 Althoff Drive
P.O. Box 1267
Effingham, IL 62401
www.Eaglesoft.net
Support: 800.475.5036
Support fax: 217.342.4571
All rights reserved.
Copyright ©2019 Patterson Dental Supply, Inc.

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