28

CHAPTER 1

Planning Future Events and Tasks

A. Dialogue

Lily : When are you going to Europe, Gary? Next week?

Gary : Yes. I’m leaving Los Angles on Monday

Lily : Where are you going? To the London office?

Gary : Yes

Lily : Uhh. Who are you meeting? Tanya Dolan again?

Gary : Yes. I’m working with tanya Dolan on Tuesday. Then I’m meeting
Sue

Redman and James Barker on Wednesday, then I’m going to Paris.

Lily : Really? What are you going to paris? On business?

Gary : No. I’m taking a break. I’m having two days off

Lily : Great. Good idea. So you are flying back, how are you travelling to Paris?
Are you driving?

Gary : No. I’m taking the train—the Eurostar

Lily : Oh, right

Gary : Then. I’m staying in Paris for three nights

Lily : Great. So, are you flying back to LA from Paris? Or....

Gary : No. I’m coming back to London on the train. Then I’m flying home
on

Saturday afternoon

Lily : Ok

Gary : I’m arriving in LA in the middle of the night. Just after midnight

Lily : Mmmm. So, is it just one flight between LA and London?

Gary : No. I’m not flying direct. I’m going LA, New York, London. Then,
on the

flight home, I’m changing in Chicago

Task 1
Answer the following questions

1. Is Gary leaving LA on Tuesday?

2. Where is he changing flights on the way to London?
3. Is he taking the train to Paris on Wednesday?

4. In Paris, which hotel is he staying at?

5. Is he coming back to London on Saturday?

6. Is he arriving in Chicago in the morning?

Task 2

Complete Gary’s dairy about his plan for a business trip

MARCH THURSDAY Paris

5
MONDAY Flight: LA 9.00 am→ FRIDAY Paris
2 Arrive New York 6
5.25 pm
New York 6.15
pm→

TUESDAY →Arrive: 1............... SATURDAY Return to 3...........(am)

3 6.25 am 7 Filght: London 4.35
Meeting _ Tanya pm→
Dolan, 9.00 am 4...........7.00 pm
Chicago 10.15 pm→
WEDNESDAY Meeting _ Sue SUNDAY
4 Redman, 9.00 am 8 →LA 12.25 am
Metting _ James
Barker, 1.30 pm
Train to 2...........
(pm)
Hotel Citadelle

Task 3

Fill in the gaps with suitable word

1. A : Where are you going to fly?

B : I am ………………..

2. A : Are you going to visit your friend to Medan?

B : …………………………………..

3. A : How long are you going to stay in Medan?

B : …………………………………..

4. A : When are you going to come to our office?

B : …………………………………..

5. A : What time am I going to meet you?

B : ……………………………I wait it
Future Arrangements : Present Continuous
• Present continuous is also used to talk about definite plans and
arrangements for the future
• She’s presenting the new product on Friday
• I’m going to Bali next week

B. READING
Planning and Building for Over 150 years
Pioneering Tomorrow’s Electronics

Over the decades the name of Siemens has become synonymous with
progress. Since 1847, when Werner Siemens and Johann George Halske founded
the Siemens & Halske Telegraph ConstructionCompany in Berlin. The history of
Siemens has been closely linked with the development of electrical engineering.
While still a fledgling firm, Siemens & Halske spearheaded the evolution of
telegraphy with the first pointer telegraph and the construction of an extensive
telegraph network. In 1866 Werner Siemens invented the dynamo machine, laying
the cornerstone of power engineering.
New ideas are an old tradition of Siemens. The company that grew out of
the original Siemens & Halske is today a highly innovative leader in the world
electrical and electronics market. Composed of Siemens AG and an array of
domestic and foreign subsidiaries, the contemporary Siemens organization
continues to set milestones on the road of progress.
Siemens maintains its own production facilities in more than 50 countries
and operates a worldwide sales network. With more than 300,000 employees. It is
one of the largest companies in the world electrical/electronics industry, having
recorded annual sales of DM 82 billion in the 1992/93 fiscal year. Reliable and
farsighted management is united with the youthful dynamism and zest for
innovation that typify the company.
In 1849, Johann Philipp Holzmann founded a company in Sprendlingen,
near Frankfurt am Main, which initially undertook work in connection with the
construction of the railroads, but very quickly expanded its activities to include all
fields of building construction and civil engineering. The first major foreign project
was started in 1882,with the contract for Amsterdam’s Central Station.
By the turn of the century, branch offices and regional offices had been
established at numerous locations throughout Germany. As early as 1885,
Holzmann had more than 5,000 employees. Interesting activities from this period
include the company’s work on the Baghdad railroad and railroad projects in East
Africa.
Holzmann has passed through all forms ofcompany organization, from
individual proprietorship via a limited and general partnership through to a GmbH
(limited liability company). The Philipp Holzmann Aktiengesellschaft (public
limited company) was formed in 1917. Companies founded by Holzmann were
active in South America.
Even following the losses of manpower and assets during the Second World
War, Holzmann was able, as early as 1950, to recommence its foreign activities.
1979 saw the acquisition of J.A. Jones Construction Company, of Charlotte, North
Carolina, USA, a major American corporation active in the construction field. This
was followed in 1981 by the purchase of Lockwood Green Engineers, Inc.,
Spartanburg, South Carolina, USA. Together with its USA subsidiaries Holzmann
has responded to the changes occurring in the construction industry with a flexible
and versatile corporate strategy.
The takeover in early 1989 of the Steinmüller Group, one of Germany’s
leading companies in the sectors of power engineering, process engineering and
environmental protection demonstrates this.

Task 1

Complete the information missing in this table

Dates What happens? Who did what?

1847
1849
Invention of dynamo machine
First large foreign order begun
1885
Aktiengesellschaft founded
1950
Aquisition of J.A. Construction Company
1981
1989
Recorded annual sales of DM 82 billion

Task 2

Complete the following table with information from the articles

HOLZMANN SIEMENS
Locations of the company’s
activities
Activities of both
companies up to 1940s
Recent activities of the
companies

C. LANGUAGE FOCUS

Planning future events and tasks

What are you going / planning to do I’m going / planning to continue my

after you graduate? study

What do you plan / want / intend to I’m thinking of majoring / planning to

study here? major in Business Administration

I plan / want / intend to study in

BusinessAdministration

I haven’t made up my mind yet

What are you planning to do? I’m hoping / I hope / I’d like to
continue my study

D. Writting

Write your planning future including its schedule in a week

 CHAPTER 2

Confirming or Changing in Plans

A. Dialogue

Billy : Hello, PT. Dirgantara here, Billy’s speaking. Can I help you?

Reita : Yes, Mr. Billy. I’m Reita from Hanada Company. Can I meet Ms.
Ananta?

Billy : Wait a minute, miss. I’ll call her

Reita : Thanks

In short time later

Ananta: Morning miss Reita. What can I do for you?

Reita : Morning Ms. Sorry for disturbing you. I would like to confirm you

concerning of our latest ordering., two round tables, three

comfortable chairs, and a LCD.

Ananta: Yes, they all are on our list.

Reita : But so sorry, Can we substitute an item there. We need four filing

cabinets more than round table.

Ananta: It’s oke. We will change them. Where and when should we despatch

them?

Reita : Thanks. You can despatch them to our office branch at Jalan Rivai,

but we still make some renovations in it so you can delivery them three
days from today, on Saturday afternoon.How about the price? Do we
have discount on them?

Ananta: Wait a minute, I’ll check, a filling cabinet is Rp. 2,500,000.00, a chair is
Rp. 1.050,000.00, and a LCD is Rp. 9,000,000.00. You will get

15% discount of filling cabinet, and 5 % for LCD.

Reita : Is there a surcharger for good’s delivery?

Ananta: Yes, you should add 1% from the goods payment.

Reita : Thank you Ms. Ananta. We will wait them

Ananta: You’re welcome

Question

1. Where is Billy working?

2. With whom does Reita want to speak?

3. What is the name of Reita’s company?

4. When does the dialog happen?

5. What day does it happen?

6. Why does Reita call Ms. Ananta?

7. How many things does Hanada’s company need?

8. How much does Reita pay for the goods?

9. How much money should be paid by Hanada Company for their goods’
delivery?

10. “we will change them” them refer to..........

B. Reading Text

TV Commercial

1. How is important of an advertisement in your life?

2. How can an advertisement influence of person?

3. What’s you favorite advertisement? Why?

Buy What You Don’t Need?

Do you like advertising? Not many people do. In fact, most people hate it.
This is partly because it’s almost possible to escape from advertisements. We see
thousands of them everyday from the moment we wake up until we close our eyes
to go to sleep at night.
 Advertisments appear everywhere in many different forms. Newspapers and
magazines show us advertisement every time we open them. Radios and TVs
broadcast their messages in our homes and in public spaces. Even the clothes we
wear usually carry logos that are mini-advertisements.

Advertising is sometimes sneaky. Through product placement, many movie

try to get you to buy things without appearing to do so. Companies pay movie
makers to include their products, hoping that audience members will make
subconcious decisions to buy them. The next time you see someone on screen
drinking a can of soda, you can be sure the company paid for it to be there. So,
even between television ads, you’re probably still watching advertisements.

But part of the problem with advertising is that it’s too general and offers
messages that are often useless for us. If you’re male, you’re probably not
interested in female clothing. If you’re athletic, you don’t need weight-loss
machines or pills.

Another problem is advertisements that convince you to buy problem-

solving things. For example, how often have you found yourself looking at an ad
that promises to save your time, make you more attractive or popular or deal with
some other problem? These promises are usually false. Moreover, a lot of
advertising is really used to promote harmfull things, like cigarettes. These ads
often feature sophisticated and attractive people having fun. But the beautiful and
exciting world of advertsing is seldom like our world.

Task 1

Answer these following questions

1. Why do people not like advertising?

2. How many advertisements do people see each day?

3. What is product placement?

4. Why are many advertisements useless?

5. What is an example of a harmful product promoted with advertising?

C. Language focus

Describing changes in plans

1. What do you think you’re going to buy?

I was thinking of buying
going new dress, but I might have to buynew shoes

planning to buy

hoping

2. What do you think you are going to do on Sunday morning?

I was thinking of going to play tennis, but I might have to sweep my room

was going

had planned

3. Would you like to see a movie to night?

I was going to write some letters, but that sound like fun, thanks
had planned
Task 1

Discuss these problems with your partners and decide:

• What action would you take in each situation?

• Who would you speak to?

• What exactly would you say to that person?

1. You arrive in good time at the airport but discover that you have lost your ticket.

The ticket clerk says your name is not on the computer.

2. You find that your travel agent has entered the wrong check-in time on your
itinerary and you have missed your flight. Your hosts are meeting you at the
airport but by now they will be on their way there.

3. You are a non-smoker but the only seat available on the plane is in the smoking
section. After take off you find that your neighbour is a chain smoker and he
doesn’t speak English

4. You are arive at an airport in aforeign country expecting to be met but there is no
one there to meet you. You have meeting in a couple of hours in the centre of the
city.

5. Your train has missed the connection and now you’re going to be an hour late for
your appoinment. You have only five minutes to find a phone and make one
call.

6. You’re seeing off a visitor. You arrive at the airport for his/her flight home and
discover that the check-in desk for his/her flight is closed. You go to Airport
Information. They tell you that the airline is on strike.

D. Speaking

Find out an ad then show the ads you have got from electronic media. Present
it to you class, covering these point:

• Target customers

• The USP of the product: its features and benefits

Promoting a product involved developing a ‘Unique Selling Proposition’ (USP):

The Features and Benefit which made it unlike any of the competing products.
There are four stages in promoting a product:
1. attract the ATTENTION of potential customers
2. arouse INTEREST in the product
3. create a DESIRE for its benefit
4. encourage customers to take prompt ACTION

CHAPTER 3
Asking for and Giving Permission

A. Dialogue
Student : Excuse me. Can I see the Director now?

Secretary : Have you made an appoinment before?

Student : No, I haven’t

Secretary : So you can’t see him

Student : But it’s very urgent

Secretary : Please write your name in here and wait a minute. I’ll ask.

(Sir, here is a student, Harry who wantsto see you now.

Can he

come in?)

Director : Yes, certainly.

Student : Good afternoon, Sir.

Director : Good afternoon. What can I do for you?

Student : Can I have a week off starting next Monday, Sir?

Director : What will you do?

Student : I get a voucher to Singapore, Sir. So I’ll go if you permit me.

Director : No, I’m sorry. You can’t. There is not related with your study.
You’ll busy starting this week. You’ll face your final semester.

Student : Oh, that’s oke, Sir. Thank you for the time.

Question

1. When does the dialogue happen?

2. Where does it take place?

3. What permission does the student want from the secretary?

4. Does the secretary allow him?

5. Who is the student’s name?

6. Can he see the director?

7. What permission does the student want from the director?

8. Why does he want to get permission from the director?

9. Can the director permit him? Why/why not?

B. Language Focus

Asking, Granting, and Denying Permission

Asking permission Granting Denying
May/could/can I...... Certainly I’d rather you didn’t
Would it possible for me to.... Of course I’m afraid not
Is it OK if I..... Be my guest That’s not possible
Go right aheadI don’t think you should
No problem Sorry, no
sure I’m sorry you can’t
Forget it
Don’t even think about it
Do / Would you mind if I.... No, I don’t mind Yes, I do mind
Would it bother you if I.... Not at all Yes, it would bother me

Task 1

Fill in the blank with the words from the box

Permission anyway can’t sorry can may certainly

excuse

1. .......................I borrow your pen? No, you may not

2 ........................ he see the director right away?

3. Yanto always ask for..................to go to the toilet during the class

4. .......................me, Sir. It is possible for me to go now.

5. ....................... you can’t have them all.

6. So we can’t go to movie right now. Well, thank you.

7. can I park my car here? No, you...............sorry.

8. Can I use the machine now?...............................

C. Grammar : What if.....

If ... sentences are used to describe or imagine the consequences of events. There
are three types of conditionals:

TYPE 1 [If ... + present, followed by will] is used to imagine the consequences of
events that are likely to happen or to describe the consequences of events that
always happen:
If our flight isn’t delayed, we’ll have lunch before the meeting.
If your press the red button, the machine will stop.

TYPE 2 [If ... + past, followed by would] is used to imagine the consequences of
events that are very unlikely to happen or events that cannot possibly happen:
What would you do if you won a lot of money in a lottery?
If I was (or were) in charge, I would give myself a rise.
If you placed you hand in there, the machine would stop automatically.

In some situations, either Type 2 or Type 1 may be used:

I would go to the USA next summer if I could afford to. ( ... but I won’t be able
to save up enough money)
I’ll go to the USA if I manage to save up enough money. (more optimistic)

TYPE 3 [If ... + past perfect, followed by would have] is used to speculate about
the consequences of events that happened or began to happen in the past:
If I had known this work was going to take so long, I wouldn’t have started it
before the weekend.
If there hadn’t been a spelling mistake in the letter of credit, the order would
have arrivedon time.

Notice the difference in meaning between if ... and the conjunctions in these
examples:
You can assume I’ll be arriving on Thursday, unless you hear from me to the
contrary.(= if you don’t hear from me)
I’ll wait here at the airport until she arrives.
I’ll take an overnight bag in case I have to stay the night.
I’ll be there to meet him when his plane arrives.

But notice we’d say:

 ... if his plane arrives before midnight

Task 1

Complete this sentence based on yours

1. If you send this letter now…………………………..

2. If I was rich, my life……

3. We would not help you if………………..

4. If you had studied hard for the test, you……………..

5. My brother would buy a sport car if………………..

6. I will invite all my friend if…………………

7. I will not write in your post card if she……………..

8. Unless this car had been started, we………….

9. I will improve my English if……………….will come late unless

you…………….

Task 2

Decide what you say in this question

1. How would you go if you didn’t have much money?

Didn’t have much money? I’d go by using my backpack

2. How ..................................................?

Lost my job? I suppose I’d feel very upset

3. How ....................................................?

Promoted? Oh, I’d certainly be very pleased.

4. What ...................................................?

Worked in Aboard? I’d try to improve my English as quick as possible.

4. Where .................................................?

A lot of money? I’d go on a world cruise, I think.

5. What....................................................?

My own company? I’d pay everyone fairly and treat them as equals.

Task 3

Fill in the blank by using the words in the box

If in case unless until

when

1. We are unable to supply the goods unless we receive payment in advance.

2. A spare axle is provided ......................... one is damaged during routine use.

3. The machine should not be modified .................... a service engineer is present.

4. The filter should be changed ..................... the unit has been in operation for two
months.

5. The red light will come on ............................ the machine overheats.

6. The machine should not be touched ........................... it has cooled down.

7. There’s first aid box .............................. someone hurts themselves.

8. The red light will not go out ......................... the green switch has been pressed.

Task 4

Look at the following pictures. What do you think the people say in each
pictures

A B

C D
 CHAPTER 4

Giving and Following Instruction

A. Dialogue

Read this dialogue then answer the following question

th
Billy : I’ve got to be in Jakarta on the 13 , and I’m going to be very

busy here, so get me a flight on the 10th.

Secretary : What time would you prefer to fly? The first flight is at 5.30in the
morning, and another at half past fifteen in the afternoon. The

last one at twenty.

Billy : In this case I’d prefer to leave after dinner. Find out what time it

arrives, try to arrange for Naomy or her asssistant to collect me at

Aryaduta Hotel.

Secretary : Which hotel would you prefer to stay?

Billy : Book me a single room at four or five star hotel. Don’t forget to

bring me the report on our purchasing.

Question

1. Where does Billy want to go?

2. What air-flight time does Billy go?

3. Who does he want to meet in there?

4. What kind of hotel does Billy want?

5. How many instruction are there?

B. Reading

The Rule Number One: Clear That Desk

If your desk is piled high with letter, faxes, forms, memos, reports, print-
outs and sticky-backed message, slip, you might believe all this paperwork is a sign
of how busy you are. But according to Declan Treacy, cluttered desks lead to lost
information, high stress and not a little procrastination. He founded and run the
Clear Your Desk Organisation and organises the annual International Clear Your
Desk Day which this year is being held on April 24.

His arguments for uncluttered desks are strong. ‘We pile between 300 and
500 pieces of paper on the desk at any one time, a load equipvalent to a 40-hour
backlog of work. With 45 minutes a day wasted on frustrating searches for lost
paperwork on and around the desk, it is unfortunate that the cluttred desk is the
acepted norm in most organisations,’ he says. Treacy holds seminars to help
companies organise their own Clear Your Desk days, when everyone from the
senior managers to secretaries learn how to tackle paperwok more effectively.

Paper has become the foundation on which our organisations are built and
at the beginning of the 1990s office workers around the world were using more
than 15 million miles of paper everyday. Over two billion business letters are
posted daily worldwide. In the US, companies have over 300 billion pieces of
paper on file.

While a large proposition of this paperwork is important, we have reached a

situation where most organisations, both public and private, are suffocating under
mountains of unwanted paper. The average British worker hoards 40 hours of
unfinished paperwork at any one time; each piece of paper on the desk will distract
us up to five times a day; 68 per cent of office workers admit to habitually handling
paperwork several times before deciding what to do with it; worldwide, computer
printers produce over two and a half million pieces of paper every minute; 60
million photocopies are made every hour; 30 billion faxes are sent every year; and
we hoard an average 20,000 pieces of paper in the office.

So what is someone to do if they have what looks like the paper mountain
on their desk? Dump it in the bin? Well, yes, say Treacy. Or rather, he suggests
following four simple rules, and dumping the stuff is number four. Rule number
three is file it. Number two suggests passing to someone else; number one is the
rule no one will like: act on it.

What you shouldn’t do is add to the pile of paper that’s already there, says
Treacy: ‘ Eighty per cent of all paperwork is eventually discarded, but it causes an
awful lot of trouble before that happens. Unfortunately, most executives believe the
myth that an empty desk is the sign of an unproductive mind. How wrong can you
be? Companies cannot afford to let people work from cluttered desks. Hours of
valuable time are wasted in searching for vital pieces of paper, and in being
distracted by the constant stream of faxes, memos and reports which land in our in-
trays when we should be devoting time to more important work.

And what is Treacy’s desk like? Perfectly clear, of course.

Task 1.

Fill each gap below using the word in the text

1. Acording to Declan Treacy, untidy desk is...............a sign of a busy person at
work. The best kind of desk is a........one

2. International Clear Your Desk is held every..........................

3. Office workers waste.................minutes a day looking for documents
4. In most businesses an....................desk is considered perfectly acceptable

5. It would take the average British worker....................hours to clear his or her

desk of paperwork.

6. 2.5 milion pieces of paper are printed by computers every...................and 60

million photocopies are made every........

7. Treacy’s four rules for clearing your desk of papers are:

a. ..............................on it c.
.........................................it

b.....................it on to someone else d. .................................it

away

Task 2.

Answer this question clearly

1. How can Declan Treacy mention of busy person on her/his job?

2. What did he do to break a way of clutter desk?

3. How often the International Clear Your Day is held in a year?

4. How many photocopies are made in a day?

5. What are these words refer to........

a. your, paragraph 1 line 1 b. He, paragraph 1 line 9

c. they, paragarph 5 line 1 d. It, paragraph 6 line 2

C. Language Focus

A. Active Intruction
Positive Instruction
• Remove ‘dead files’ to keep the paperwork under control,
• Record all files that have been temporarily taken out in a ‘charge out’ or
‘absent’ book. Note when the file was taken out and who took it, and put
a note or maker indicating the files is missing.
• If papers are no longer wanted, destroy them in a ‘shredder’, a machine
which cuts unwanted papers into thin strips. If the company does not
have a shredder, then tear the file or papers yourself.
• Keep filing cabinets locked and other system secured.
• Make sure that whatever filing system you use will be ‘consistent’- a
regular system that never changes – so everyone will know exactly how
it works.
Negative Instruction
• Don’t file anything unless it has been passed for filing which usually
means it has a stamp – FILE- on it.
• Never leave a file open on a desk, or just lying around. Files often have
confidential (secret) information in them

B. Passive Instruction
• Let the door be opened
• Let him be punished
• Let it not be touched

Task 1
Make an instruction based on this situation

1. The class is so dirty :

2. You want to face English examination :

3. Your brother’s motorcycle is broken :

4. Your friend lost her phone :

5. Your friend got headache :

6. Your friend will meet a new college :

7. Your sister misses her bus :

8. The door is closed :

9. The cabinet is fallen down :

10. The refrigerator is empty :

D. Speaking

Choose one thing related to office equipment, then tell the class how to use it
 CHAPTER 5

Predicting and Decribing Future Posibilities

Promoting a product doesn’t only involved advertising, it involves considering it

as a “Total Product’:its brand name, presentation, labelling and packaging are all
part of the total product-as well as its instructions, reliability and after-sales
service. A service is also a product and customers must be made aware of what is
being offered

A. Look at the picture.

1. Which of the following methods are used to promote each of them?
2. Which methods would probably not be suitable?

brochures catalogue leaflets packaging direct

mailshowrooms point of sale stands at trade fairs and
exhibition word of mouth displays

B. Reading

Before you read the passage talk about these question

1. What are some things people look for when purchasing a product?

2. What kinds of advertisements are the most successful? Why?

Reading

Omega Electronics Comes Out with New Galaxy

Two years ago, Omega launched the Omega Star mobile phone. Now, our
designers have developed an even better phone. We are pleased to announce the
arrival of the Omega galaxy. The Galaxy is manufactured solely for use by
TeleCom Wireless customers. Omega is proud to partner with the nation’s leading
mobile service provider.

The Galaxy comes with all the amazing features that the star does. But it
has a longer battery life and brighter display screen. It has been assembled to
Omega’s quality standards. Benefit of the galaxy include a more user-friendly
touch screen and higher speed Internet capabilities. For customers who prefer a
simpler phone, the Star will remain available for purchase.

The Galaxy will be shipped from our factories this week. Then, they will be
distributed by TeleCom Wireless to their stores across the country. The phone will
be available for purchase in TeleCom stores on May 13.

Task 1

Write true (T) or false (F) for this statement

1. _____ The star model mobile phone is no longer for sale

2. _____ The galaxy will work with only one service provider

3. _____ The Galaxy is available directly from Omega Electronics

Task 2

Match the words (1-7) with the definitions (a - g)

1. features a. To send or mail a product from a specific location

2. launch b. To design or build something new

3. develop c. To begin seling a new product

4. ship from d. The special things that an item has or can do

5. assemble e. To put pieces of something together

6. benefit f. To create something using machinery

7. manufacture g. The good or helpful qualities of something

C. Language Focus

1. Predicting Future Event

~ It will probably be difficult to get them to pay up on time
~ Price will go up if the exchange rate change
~ By this time next year,our cost will have risen by 25%
~ If the exchange rise, prices will rise
~ Please don’t call after 12.30, Ms. Wita will be having lunch
2. Making a Promise
~ I’ll let you know next week
~ I’ll make sure Mrs. Billy calls you back as soon as she’s free.
~ Mr. Brown will pick you up at the airport.
3. Some common expressions that are used when referring to the future
soon without delay before too long in due course as soon as possible
at your earliest convenience by return of post in three weeks’ time
4. Explaining posibilities
Question posibility Answer
What are you going to if you get a scholarship If I get a scholarship, I’ll go
do to college
What do you intend to If you don’t get a If I don’t get a scholarship,
do scholarship (suppose, guess, imagine)
I’ll get a job

5. Some useful phrases that can be used when talking about posibility,
probability, and certainty

100% = certain 75% = likely 50% = posibble

25% = unlikely 0% = impossible

Task 1

Fill the gaps in these sentences, using the verbs below

arrive ask be fly leave phone put see sneeze

work write

1. Will you able to find out when the first plane to Paris________?

2. Tomorrow, I__________the boss for a rise and that’s definite!

3. By the time I retire, I______________here for 10.000 working days.

4. She___________to Jakarta on Tuesday to meet our clients in Senayan.

5. I______________the documents in the post to your first thing tomorrow.

6. Please don’t disturb me for the next half hour, I_________________Singapore.

7. Exuce me, Mr Green, when_____________you________to our Chinese client?

8. While you____________in Singapore, ____________you________Mr. Obrain?

9. Stand back, everyone, he looks as if he___________________!

10. Don’t worry, I’m sure the spare parts_________________soon

Task 2
Imagine that a collegue makes a number of predictions that you disagree with.
Write down what you would say to contradict him or her
1. This will be difficult to arrange

__________________________________________________________
2. Our recomendations are going to be rejected by board

__________________________________________________________

3. He’ll still be working on his report at 5 pm.

__________________________________________________________

4. Tomorrow you start work quite late, don’t you?

__________________________________________________________

5. I’m sure this machine is going to run reliably for a long time

___________________________________________________________

D. Speaking

Work in group of two or three person, choose one of product that you want to
promote to your friends in your class.

CHAPTER 6
Asking for and Giving Opinions:

Agreeing and Disagreeing

A. Reading Text

Body Language

Many expressions in English mention body language, such as a nod of the head,
which means to agree
 Everyone uses body language. It’s one of the things we can’t help doing.
In japan, for example, you will often see people bowing as they talk on the phone-
even though the other person can’t see them doing so. Similarly, it’s said of some
Europeans that if you were to cut off their hands, they wouldn’t be able to
communicate at all. To them, hand gestures are anessential part of communication.
Often people say one thing with their words, but their body language expresses
something competely different. This shows either that they are, at best, just trying
to be polite or, at worst, lying.

Knowing how to read body language is a useful communication skill. It’s

also important to know how to use body language to get your message across in a
persuasive manner. Different aspects of body language include open/closed and
forwardback positions, as well as proximity and a variety of hand gestures. Some
if these aspects are standard around the world, while others vary from culture to
culture.

Open/Closed positions

When you are trying to tell whether people are interested in what you are
saying, the clearest signal is how they are sitting. If your listeners fold their arms
and cross their legs, they are being closed and are probably rejecting your message.
On the other hand, people who sit fully facing you without folding their arms or
crossing their legs are being open, and probably both receptive and positive.

Forward/Back positions

Open and closed positions are often combined with forward and back
positions. Someone who leans forward shows more interest than a person who lens
back or steps away. When these are combined with open/closed positions, they
give different messages. For example, someone who is closed and forward might
be ready for a brawl. While someone who is both closed and stepping back is
signaling a desire to escape
Proximity

Have you ever heard of the “diplomatic dance”? It’s something that
happens in international cities when people from different cultures come together at
a party. As one person tries to get closer to talk, the other person tries to get closer
to talk, the other person, if from another culture, might try to move a way. The
result is a kind off dance as one person pursues and the other retreats around the
room.

This “dance” has to do with proximity or how comfortable people feel

standing next to each other. The farthest business people feel comfortable standing
away from each other is in one of the most crowded countries in the world: Japan.
However, in the Middle East it’s said that you should feel the breath of the ofther
speaker on your face. These are some distances people feel comfortable standing
next to each other

Japan: 90 centimeters
The United Kingdim: 60 centimeters
 North America : 48 centimeters

Europe: 35-40 centimeters

The Middle East : 20-30 centimeters

Hand gestures

Hand gestures are among the most confusing aspects of body language
because they vary greatly around the world Differences in hand gestures have
become less daunting in recent years with the popularity of international movies
that take common gestures from one culture and introduce them to another.
Someone who has seen a foreigner’s unusual gesture in a movie is less likely to be
confused or offended by when they see someone doing it in person.

Common Western gestures include “Ok” and “thumbs up,” both of which
are used to express agreement amongst friends.

C. LANGUAGE FOCUS

Asking Opinion

What do you think of

How do you feel about A smoker in an office?

What’s your opinion of

How do you like

Giving Opinion

I think…………
In my opinion……….

Showing Agreement Showing Disagreement

I (quite) agree (entirely) I disagree entirely

I think so (too) I’m afraid I disagree

It (certainly) is I don’t know about that

That’s right I wouldn’t say that

That’s exactly what I think Do you think so? Why?

That’s a good point I see what you mean but....

Quite right, I couldn’t agree I don’t think it’s such a good idea...
more
That’s true, but on the other hand.....
That’s just what I was thinking
I don’t quite agree because...
Yes, I’m all in favour of that
Maybe, but do you think......?

Opinion and Explanations

An opinion is what a person thinks about an idea or a subject. If you have the same
opinion as another person, then you agree. If you have different opinion, you
disagree.
D. Speaking
Work in groups of four. StudentA is interviewing two college students about their
school. Student B expresses an opinion (agree or disagree), student C adds to
it and studentD add using her/his opinion (agree or disagree)

Student A Student B Student C

1. the classes boring too long

2. the teachers really friendly

demanding

3. the textbooks difficult rather poorly

written

4. the library very stuffy more

interested book

5. the food in the cafeteria taste cheap enough

6. facilities good enough better than

before

CHAPTER 7
Making, Accepting, and Rejecting Suggestionsor Recomendation

A. Look at this pictures and answer these question

1. How important is money for you?

2. Do you like travelling?

3. What transportation do you recommend to travel? Why?

4. What did you do in your travelling?

5. How do you decide to get an interesting vacation in less money?

6. Can money buy happiness?
C. Reading
Read this dialogue then answer the following question

Zakky : I don’t know where to go, Benny. What do you suggest?

Benny : I suggest you to go to Jakarta. It’s a fantastic place, so modern, so

developed……beautiful road, a good transport system, an great

scenery.

Zakky : I don’t think that appeals to me very much after living in Penang. I
want

to get away from traffic jams and pollution.

Benny : What about Bandung?

Zakky : I was thinking of going farther away. Bandung is very near, isn’t it?

Benny : Hmm…..well, if you don’t like that idea, another possibility is

Jogyakarta. You’d love Jogyakarta……all the art and culture, temple,

museums, and food.

Zakky : Well, I do like art, but I don’t want to spend all my time in museums.

Benny : Wait a minute. I’ve got the ideal place. If I were you, I’d go to
Lombok.

Think of it “… the lovely sandy beaches……the slow moving

life……the friendly people

Zakky : Oh, yes…..that sounds marvelous. I think I’ll go there. Thank for all

Suggestions.

Questions

1. What are the name of two cities in Java that Benny suggest?

2. Why does Zakky dislike the idea of going to Jakarta?

3. What does Zakky think of Bandung?

4. What can tourists do in Jogyakarta?

5. What does Zakky like about Lombok?

Task 2

Find the synonym and antonym of these words.

No Word Synonym Antonym

1. fantastic

2. Scenery

3. Spend

4. Moving

5. Marvelous

C. Language Focus

Suggestion is telling people about an idea or a plan

Invite suggestion
What do you suggest?

What will we take to study?

Making suggestion

I suggest you to study here

What about taking Business Administration?

How about studying in Polsri?

Why don’t we take Accounting Program?

I have an idea. Let’s go to Polsri.

- How / what about + verb-ing in questions

- Why don’t + subject + verb in questions

- Let’s + verb in positive sentences

Approving suggestion

Oh, yes. That’s sound wonderful sounds good

Thanks for all suggestion that’s a good idea

Rejecting suggestion
I don’t think that appeals to me That might be a problem

Well, I like but…… Sorry, I’m busy

Asking for explanation

Sorry, I don’t understand. Do you mean that…..

Are you saying that…….

RECOMMENDATION

Did you ask about the hotel? Yes, she recommended / suggested /
advised that we (not) make reservation
Do you think weshould / it would be a as soon as possible.
good idea tomake a reservations?
Yes, she said / told us (not) to make a
What about make a reservation? reservation as soon as possible.
What do you recommend?

Do you think I’d like..’.this DVD’?

Task 2

Imagine you are making suggestion and giving recomendation for a class field-
trip. Tell about the place, view, hotel, price, etc to your friend in your
 CHAPTER 8
Justifying Decisions and Past Action

Reading

Business call

If you don’t have much experience of making phone calls in English,

making a business call can be a worrying experience. If you have to call someone
you already know, you may actually enjoy making the call-but remember that long-
distance calls are expensive.

Or you may have to make a first-time business call to a prospective client:

not easy in English! Making a phone call to a stranger can be quite stressful,
especially if they speak English better than you.

Most business people, unless they feel very confident, prepare for an
important phone call in a foreign language by making notes in advance. And during
the call they make notes while they’re talking to help them to remember what was
said.

Although it’s quick and convenient to phone someone to give them

information or to ask questions, the disadvantage is that there is nothing in writing
to help you to remember what was said. It’s essential to make notes and often when
an agreement is reached on the phone, one of the speakers will send a fax to
confirm the main points that were made.

As it’s so easy to be misunderstood when talking on the phone it’s good

idea to repeat any important information (especially number and names) back to
the other person to make sure you’ve got it right. Always make sure you know the
name of the person you’re talking to. If necessary, ask them to spell it out to you,
so that you can make sure you’ve got it right-and try to use their name during the
call. And make sure they know your name too.

It’s important to sound interested, helpful and alert when answering the
phone. You may have to make or receive calls to or from regular customers and
prospective customers, so a good telephone manner not only makes impression in
business, but it also helps to make money.

Task 1

Telephone techniques. Complete these sentence by thinking of how to

make a good phone.

1. Identify yourself by giving your name and your .............in the company.

2. Make sure you’re talking to the ..................................

3. Say right away what you’re calling about. Be..............., and don’t waste
time.

4. If it’s a ................, say that you’ll ...............at once. Then start the call
again.

5. Speak slowly and clearly, but in a friendly voice. .......................While

you’re speaking.

6. Don’t use................... terms or....................., because the other person

may not understand these as well as you do.

7. Give important information, like figures,..............................., ..................,

 dates and so on, slowly and carefully.

8. Don’t ...................... the other person even if you think you know what he
or she is going to say.

9. Don’t phone during the other person’s ...............................-find out what

time it is in the other country before you call

10. ....................... all the important information you’re given by the other
person.

C. Language Focus

1. Describing past events in sequence

What did he do getting / his B.A? As soon as he school, he went to

after finished / Singapore
he got
After finishing

What did you graduating/ from this As soon as I this colege, I found a
do after college? finished/ job and moved to
you Bandung
graduated After finishing

2. Describing concurrent past events

While he was teaching there He wrote some really fine articles

While they were staying in Bandung They met an old neighbour of theirs on
the air plane

3. There are different ways of speaking about past event and actions in
English

A. Talking about something STARTING in the past but CONTINUING up to

the present

How long have you been working for I’ve been here since I left school
this company?
Have you fineshed that filling? Yes, I’ve just put the letter away

B. Writing or saying something has happened which STILL RELEVANT for

the present:

- We have received notification of your visit

- We have booked a room at the Plaza Hotel for the 16 th May

C.Referring to finished events that have a NEW VALUE

- We have signed the contract with OBM

- I have invited Billy over for lunch to talk aboaut the new site plans in Le Pha

D.Reffering to events which took place IN THE PAST:

- We dispatched the shipment, as requested

- We sold a lot of products last year because we did a lot of advertising

E.Sometimes the ways of referring to the past can be used together:

- Have you been to the trade fair yet? Yes, I have. I went yesterday
- And did you see anything worth buying?

F. Referring to events or things tha happened REGULARLY in the past:

 - They used to pay their bill promptly until the management changed

- I can still remember when there used to be typewriters in offices

Task 1

Fill the gaps in these sentences with a suitable verb from below

have look move open

receive send

start stop try work

1. She’s been trying to get through to head office all morning

2. we’re very busy today. The phone................................ringing since we stated

work this morning

3. In 1988 our firm.........two new factories in South Jakarta

4. I..........working here when I left school.

5. Is your secretary still looking for the file? Yes, she.............for it for the past 20

Minutes

6. While you................lunch, Mr Tony called.

7. We ............the letter to the customer a week ago, but we..........a reply yet.

8. He........................in Jakarta, but then he.....................Surabaya.

Task 2

Look at the note on the backgrounds of two the export staff at Biofoods
International. Then complete the sentences below.

BIOFOODS INTERNATIONAKL, HQ, BASLE SWITZERLAND

EXPORT DEPARTMENT STAFF FOR THE CURRENT YEAR
REINATA PIERE
Born.1976. Palembang. Indonesia. Born. 1965, Amiens. France; 1986-1992
1994-1999 Economics and computing, electrical engineering, Univ Nantes;
Univ. Nang Yang; 2000 joined Biofoods 1993-2000 General Electronics San
as computer operator; 2002 trainee Diego, USA; 2000 joined Biofoods
manager; February 2005 responsible for France; Head of Export Sales in Basle
South Europe. since 2004

1. Reinata________________________________________in 1976.

2. _______________________________________from 1994-1999

3. In 2000________________________________________________

4. Since 2002_____________________________________________

5. ______________________________________since February 2005

6. Pierre___________________________________________1965
7. From 1986 to 1992______________________________________

8. After this__________________________________from 1993 to 2000

9. In 2000_______________________________Biofoods
10. _______________________head of Export Sales in Basle since 2004
D. Speaking

Work in group of three.

Both of you work in an event organizer. Both of you want to meet a client. Both of
you want to discuss a future event with your client. Your client wants to know
more of the success events that had been done by your event organizer . Do a
simulation based on the situation!

CHAPTER 9
Understanding Office Communication
 (memo, message, announcement, faxes, letter)

A. Before you study about this chapter, it is important to answer the question
related to the subject

1. What is memorandum, message, announcement, letter, and faxes

2. How important are they for office communication

A. Memorandum

MEMORANDUM

From : Michael Chandra, Administration Director

To : David Choo, Business Administration Officer

Date : 25 May 2020

Ref : MC / AT

MEETING ABOUT POOR SERVICE IN THE STAFF CANTEEN

There will be a meeting of all staff in the training office room on Tuesday
5 June 2020.

The main subject for our discussion is complaint about poor service and
food provided in the staff canteen.

Please confirm to your staff and make a list of questiona to our restaurant
manageress related that problem

QUESTION

1. Who wrote the memo?

2. Who was the memo from?

3. When was the memo made?

4. What are the two aids mentioned in that company?

5. Why was the memo made?

B. Letter

Before you read the passage talk about these questions

1. When is a letter an appropriate method of communication?

When it is not?

2. In what ways do business letters differ from personal letter?

A GUIDE FOR THE MODERN PROFESSIONAL

As a prossional, you must have the skill to write a clear and polite business letter.
The example below will show you the elements of good letter.
 Sender’s full name
Return Address
Today’s date
Recipient’s full name
Recipient’s address
Salutation or Greeting
Your reason for writing and the information goes here
Closing (thank you for your time, I look forward to hearing from you, etc)
Ending (Sincerely, Your trully, etc)
Sender’s signature
Sender’s typed name
Enclosures:
After Enclosure list any documents that you are sending along with the letter. This
phothographs, forms to be returned, receipts, etc.
Follow this simple guide, and you will be writing perfect business letter in no time

Task 1

Read the sentence pairs. Choose where the words best fit in the blanks

1. send / recipient

The...............type the letter and puts it in the mail.

When it arrives at its destination, it is opened by the.......................

2. closing / signature

A person’s................is handwrittn beneath the closing.

It is a good idea to thank the reader in the............................

3. greeting / full name

The..............should begin with, ‘Dear Mr or Mrs’

Write your.......................not just first or last

Task 2

Some of these phrases are use formally and some informally. Tick the correct
column

No Statement Formal Informal

1 a. Dear Mrs Geraldi
b. Hi Mrs Geraldi
2 a. I am writing to inform you that....
b. We are writing to inform you that..
3 a. We are having a get-together
b. We are arranging a meeting
4 a. I would like to apologise for
b. Sorry about.....
5 a. Let me know if you can attend
b. Let me know if you can make it
6 a. I would be very pleased to come
b. I would love to come
7 a. This is to let you know about...
b. Just to let know about....

Task 3
b. Write the sentences in this letter in the correct order:
 1. Member of our sales team will present the service

2. After the presentation

3. Dear Mr Sakatomi

4. We would like to invite you to the launch of

5. and there will be an opportunity to ask questions

6. Best regards – Rayyan Batara

7. there will be dinner in the main restaurant

8. our new courier service on 6 June

9. I am very much hope that you can attend

10. at the Aryaduta Hotel at 06.30 p.m.

B. Langage focus

a. Punctuation:

apostrope ‘ brackets/parentheses (......) colon :

comma ,exclamation mark ! dash _

hypen - stroke/oblique/slash / semi-colon ;

single quotes ‘...’ full stop/periode . question mark ?

double quotes/quotation mark/interved comma “......”

b. Articles

a / an

Before singular It’s aFerarri.

Usually Nouns I’vegot a youngerbrother.

Use a/an

Before jobs Mysister’s a teacher.

the

Before nouns The president visited us last year

When there’s Can you close the door, please?

Only one

Usually

Use the

In the morning/afternoon/Evening

At the weekend
In some In the town/ city centre

phrases On the right/left

 With countries, use the with groups: the United States, the United Arab
Emirates.

With times, use in the morning / afternoon / evening but use at night (no
article)

no article

Before plural

nouns when We I like catsbut I don’t likedogs.

speak in General
Usually Sweets are bad for you.

Use no

Article

Before cities and Shanghai is in china.

countries
I went to Russia last year.

Go by car / train / bus / taxi

Go on foot

In some phrases Go home, go to work / school

Be at home / work / school

Have breakfast / dinner / lunch

Task 1

Complete these sentences by declining which punctuation mark is explained or

illustration

1. The words ‘explained’ or ‘illustrated’ in this sentence are between single

quotes.

2. A .....................................marks the end of a sentence.

3. A...........................shows that there is some doubt, doesn’t it? What do you

think?

4. A.......................................is used for word-division or word-joining.

5. And is should not be confused with another – longer – mark: the..............

This is used to separate ideas or words – usually added as an after

thought.

6. When writers wish to express emphasis or even surprise they use the..........

This is no problem!

7. “................................are used to show what someone actually said.”

8. Sometimes you may wish to separate two sentence; but they are somehow
closely connected; this is when you can use the......................instead of
the full stop.
9. NOTE: a ..........................can help to emphasize what is coming next: to list
things: reports, letters, memos and so on.

10. If a person wants to show alternatives, he/she can separate them by using a

........................../........................./...............................

11. And if they are using words (i.e. phrases or expressions) which are not
of primary importance they can be placed between.....................................
12. An ............................is used in possessives (Mr Jones’s) and it’s
also used in contractions, isn’t it?

Task 2

Finds the errors in this sentence and correct them

1. Its important, that your punctuation is correct: because incorrect punctuation

and Capital Letters used Wrongly may confuse your readers’

2. Just like, incorrect spelling incorrect punctuation can be very annoying for your
reader who may pay more attention to the mistakes, than to the content of your
report or letter.

3. You probably know, that exclamation marks are not used much in business
letters! But they are used in advertisements as well as in notes.

4. Contracted forms like I’ve and we’ve are a feature of informal writing. They are
not found in most reports or business letters which tend to be fairly formal. If in
doubt use the full forms; I have, we have, etc

5. It’s usually easier for a reader to understand short simple sentences rather than
long complicated one’s.

Task 3

Look at the following text and decide where to add punctuation. You’ll
also need to add line breaks (new paragraph) and some capital letter.

Memo from the managing director to all office staff date 25th november 20_
as a result of productivity survey carried out in the factory more rapid and
efficient ways of operating are now being applied in the factory productivity
has been increased by over 50 per cent the management intends to apply
these same methods to office staff in order to reduce costs our company
must adapt in a competitive world we aim to find ways of avoiding
unnecessary actions by all staff we therefore propose to pay a months extra
salary to any person who in the managements opinion has put forward the
most practical suggestion to improve a particular office routine all
suggestions should be sent to the mds office before the end of next month

Task 4

Here are there extracts from letter that break some rules. Decide what
is wrong with each one and underlined any mistakes or faults, then
rewrite each extract in your own words

I noticed you advertismn in the Thank you very mach for your letter in
Sriwijaya Post end I wold be greateful if 17 June, wich we recived today. In
you could sen me further imformation answer to you enquiry we have pleasure
about your producs our company are in enclosing an imformation pack,
considering succontracting some of it’s giving ditails of our services. If you
office servaices and I belive that you wuld like any furher imformation, do
may be able ot suply us with a suitable please contact me by phone or in
service Looking foward to hearing form writing and we will be plesed to helping.
you. Your faitfuly I hope that our services will be of
interest to you and look forwad to
hearing from you. Yours sincerelly

CHAPTER 10
Mettings
A. Look at the photos and discuss these questions

Taking part in a meeting

1. What seems to be happening in each photo? What do you think the people might
be talking about?

2. Which of these meetings would you feel most comfortable taking part in? Give
your reasons.

3. Which of them is most unlike the meetings of one of the meetings shown above.
Imagine that you work for ACME Trading, the same company as the speakers:
the heads of department are discussing a proposal to introduce flexible working
hours ...

Task 1

Organizing a meeting.These words are often used in a meeting. Match each of

the word in the left with its meaning on the right

1. agenda a. Be in charge of a meeting

2. apologies b. not to go a meeting

3.arrange c. the place where the meeting will be

4. attend d. not have a planed meeting

5. cancel e. a message to say you can’t attend

6. chair f. Go to a meeting

7. minutes g. Organize a meeting

8. miss h. A list of items to talk about at a

meeting

9. postpone i. Change a meeting to a later time

10. venue j. Write down what is said and decided

B. Language focus

a. Interupting

In many cultures it is considered rude or disrespectful to interrupt a person who is

speaking. English speakers, in contrast, interrupt each other frequently, especially
in informal situations. The following words and phrases are commonly used:

I don’t mean to interrupt, (but) more formal

Excuse me for interrupting, (but)

Pardon me, (but)

May I say something here?

Can I just jump in here? less formal

Wait a minute.

Hold on a second.
Sorry for butting in, (but)

Yeah, but ... informal

b. Apologizing

Apologizing Responding

Sorry I’m late. That’s OK. No problem.

I’m really/very sorry. + Don’t worry about it.

I’m terribly/so sorry. No, really. It’s fine.

I feel bad/terrible about this.

(+ reason)

I’m afraid I missed the bus. _ I don’t believe you

Sorry, but I didn’t hear my alarm Don’t let it happen again.

clock.

I lost my keys.

When speaking:
• To emphasize how sorry you are, use an adverb + so + sorry. I’m
terribly/so sorry.

• To show how it makes you feel, use feel + adjective: I feel terrible about
the mess!

• Reply with No, really. It’s fine when someoneapologises again:

A: I’m so sorry.

B: Don’t worry about it.

A: But I feel

Terrible ... B: No, really. It’s fine.

c. Setting up a meeting (by phone)

A: Hi, Clara. I’m trying to arrange a meeting for next week. Can you make

Tuesday or Thursday afternoon?

B: Tuesday would be fine. What time?

A: What about 3 o’clock? I don’t think we need more than two hours.
B: I agree. Is Jerry coming, by the way?

A: I hope so – but I haven’t asked him yet.

d. Postponing a meeting (by phone)
A: Hello again. I hope this won’t cause you any problems, but I’ve just

spoken to Jerry and he can’t make Tuesday. Could we make it

Thursday instead?

B: Just a moment. I’ll just check my diary. Right, I’ve got another

meeting

on Thursday but It should be finished by 3:15. But, could we meet at

3:30 just in case the meeting overruns?

A: Of course. I know Juan will be pleased because he didn’t want to miss

the meeting.

B: Fine. See you on Thursday afternoon. I’ll send you my draft proposals

by Monday Midday.

A: Thanks Clara. Bye.

e. Setting up a meeting (a voicemail message)

A: I’m sorry I can’t take your call at the moment. Please leave your

message after the tone. And I’II get back to you as soon as I can.

B: Hello, Margaret, it’s Dagmar here. I’d like to come over to Poznan next
week to see you and Alex. There are some things we need to
discussrelating to the arrangements for the conference. Any day next
weekexcept Friday would suit me. Could you check with Alex and get
backto me? I think we’ll need about there hours. Look forward to
hearing from you.

f. Chairing a meeting

1. Chairing

The chairman, chairwoman or chair (= the person in charge of the

meeting) opens, runs(= manages) and closes the meeting.

Opening the meeting

Is Does James
everybodyeveryoneand Chris
ready? agree send their
Let's with theapologies.
make aminutes
start. of the
last
meeting?
Running the meeting

So, the Let's

first item move on
is the to the
company next item:
Closing the meeting car park. the
company
restaurant.
 I think that's all for
Can I sum up(=
today. Thank you for
recept the main
coming. See you at
ideas)? We decide ...
the next meeting.

2. Stopping interruptions

I haven’t finished ...

Just a moment. Can I just finish ?

Let him / her finish.

Can I say
something
here about
the costs?

Just
a moment. I
haven't
finished
talking
about the
plans.
Task 1

Complete the sentences using the verbs from the box below.

Arrange Cover Miss Cause Make

Give Report Happen Leave Abandon

EXAMPLE: I’d like to ..................... a meeting for next week.

1. Can you ................................. the meeting on Tuesday?

2. I hope that the changed time won’t ....................you any problems.

3. I must hurry. I don’t want to ....................... the meeting.

4. Do you ...................... to know if Motoko is going to be there?

5. I don’t like it all. We should .......................... the idea.

6. Let’s .......................... discussion on this point until the next meeting.

7. I’ll talk to the staff and ....................... back to you next week.

8. Did Tonya ........................... a reason why she couldn’t attend?

9. We have a lot of things to .......................... in this meeting.

Task 2

Complete the sentences with one of the alternatives

1. I’m phoning to ........ you know what happened.

(let/explain)
2. Who is going to ............... the minutes? (make/take)

3. Could you ............ us when you know the answer. (tell/say)

4. I’d like to .............. a point. (make/remind)

5. We need to ............ a date for the meeting. (take/set)

6. We .......... a good case for changing the system. (made/took)

7. Are you ...... second thoughts about the proposal? (having/taking)

8. All of our proposal were.................... (disagreed/rejected)

Darmaliana
General English 2 – Business Administration