MOTOTRBO Depot Tool Help file:///C:/Program Files (x86)/Motorola/MOTOTRBO DepotTool/resourc...

Welcome to the MOTOTRBO Depot Tool Help.

The MOTOTRBO Depot Tool is a radio programming software required to program MOTOTRBO radios and
repeaters. The Depot Tool allows the user to access and program (e.g. read, write, blank) the Serial Number
of MOTOTRBO subscriber radios and repeaters. The Depot Tool also allows the user to update, or flash, the
radio's codeplug and firmware.

In order to use the Flash feature of the Depot Tool application, the MOTOTRBO CPS software must be
installed locally. In addition, the appropriate Update Package for the current subscriber or repeater
configuration must also be installed.

Launching the Application

Installing the MOTOTRBO Driver
Setting Up the MOTOTRBO LAN
Installing the FlashZap Driver
Reading from a Radio
Writing to a Radio
Flashing a Radio
Unkilling a Radio

Launching the Application

The MOTOTRBO Depot Tool is a secure application. In order to successfully launch and use the Depot Tool
on a certain machine:

1. Log into the internal Motorola Solutions network with a OneIT account username and password.

OR

2. Place a valid license (.lic) file in the Depot Tool installation directory.

Obtaining a Valid License File

In order to obtain a valid MOTOTRBO Depot Tool license file:

1. Launch the MOTOTRBO Depot Tool.

2. When the License Manager dialog is displayed, click 'Generate' to create an Authorization
Code.
3. Click 'Copy to Clipboard'.
4. Follow the instructions on-screen to e-mail the Authorization Code to the license fulfillment
group.
5. Remember to include all requested information in the e-mail. This is to ensure that the
license requester can be identified as a valid MOTOTRBO Depot Tool user.
6. An e-mail containing a valid license file will be sent to the license requester within 4
business days. Place the file into the Depot Tool installation directory. A copy of this email
must be saved. In the event the Depot Tool is un-installed or the license file is deleted, this

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file will need to be copied into the installation directory again.

7. Launch the application as usual.

License Expiration

This license file will be valid for one year after the date of issuance. When the license expires, an
e-mail must be sent to the license fulfillment group in order to obtain a new license.

New License Requests

In the event that hardware has changed in the machine on which Depot Tool is installed, a new
license may need to be requested. The process for obtaining this license is the same as the
process for obtaining a new license. In addition, a reason for the request will need to be
provided to the license fulfillment group.

Installing the MOTOTRBO Driver

The user is prompted to install the MOTOTRBO driver when the radio is connected to the PC for the first time.
This is needed to establish a connection between the radio and the PC.

On Microsoft® Windows® XP Home/Professional Operating System:

To install the MOTOTRBO driver :

1. Exit all the MOTOTRBO programs running on the computer.

2. Connect one end of the programming cable to the radio and the other end to the USB port of the PC.
Power up the radio.

3. The 'Found New Hardware Wizard' window appears automatically. Select 'No, not this time', as shown
below. Click 'Next'.

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4. Select 'Install the software automatically (Recommended)', as shown below. Click 'Next'.

5. Please wait while the computer searches and installs the driver.

6. The following screen appears if the computer cannot find the driver. Click 'Browse...' to manually
locate the driver. The default path for the driver is C:\Program Files\Common Files\Motorola
\MOTOTRBO Driver. The path may differ if the driver is installed in a different drive. Once the driver is
located, click 'OK'.

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7. Please wait while the computer installs the driver.

8. Once the installation completes, click 'Finish' to close the wizard. Proceed to Setting Up the
MOTOTRBO LAN properties topic to complete the driver installation.

Setting Up the MOTOTRBO Local Area Network (LAN)

To set up the MOTOTRBO Local Area Connection:

1. Ensure that a radio is connected to the PC and powered on.

2. Click Start->Settings ->Network Connection, or Start->Settings ->Control Panel->Network Connection,

and select 'Open'.

3. Select View -> Details at the menu bar.

4. Double-click on the Network Connection named "Local Area Connection" that has the device name
"MOTOTRBO Radio". The Local Area Connection box appears.

Note: The user might have more than one Local Area Connection active on their machine. Please ensure
that the right one is selected.

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4. Click on 'Properties'.

5. Uncheck all the checkboxes EXCEPT for 'Internet Protocol (TCP/IP)'. It is recommended that the user
checks the checkbox for 'Show icon in notification area when connected' and 'Notify me when this
connection has limited or no connectivity'.

Note: The 'Notify me when this connection has limited or no connectivity' option may not be available
on all machines.

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6. Select 'Internet Protocol (TCP/IP)' so that the row is highlighted. Click 'Properties'.

7. Click the 'Advanced' button. Go to the 'DNS' tab.

8. Un-Check 'Register this connection's addresses in DNS'. Click 'OK'.

9. Click 'OK'. The setup for the MOTOTRBO Local Area Connection is complete.

Please Note:

The MOTOTRBO Local Area Connection needs to be set up again ev ery time the MOTOTRBO driv er
installation is required.

Installing the FlashZap Driver

This driver installation is required for the Depot Tool Flash feature to communicate with the radio in
FlashZap/Boot Mode. The FlashZap driver installation process is triggered the first time Flash feature is used.

On Microsoft® Windows® XP Home/Professional Operating System:

To install the FlashZap driver:

1. Exit all the MOTOTRBO programs running on the computer.

2. Connect one end of the programming cable to the radio and the other end to the USB port of the PC.
Power up the radio.

3. Launch the Depot Tool on the computer.

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4. If the correct packages are installed, they will be displayed in a list at the bottom of the screen.

5. Select a package.

6. From the Depot Tool, click 'Flash'.

7. The Depot Tool will display an error if the FlashZap driver was not installed. After the FlashZap driver
installation, the user has to restart the Flash feature.

8. The 'Found New Hardware Wizard' window automatically appears. Select 'Install the software
automatically (Recommended)', as shown below. Click 'Next'.

9. Please wait while the computer searches and installs the driver.

10. The following screen appears if the computer cannot find the driver. Click 'Browse...' to manually
locate the driver. The default path for the driver is C:\Program Files\Common Files\Motorola
\MOTOTRBO Driver. The path may differ if the driver is installed in a different drive. Once the folder
containing the driver is located, click 'OK'.

11. Please wait while the computer installs the driver.

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12. Once the installation completes, click 'Finish' to close the wizard. The driver is successfully installed on
Windows XP Home/Professional operating system.

Reading from a Radio

Allows the user to read the data stored in a radio. If the radio is successfully read, the radio information is
displayed at the top of the screen. In dual board configurations (currently only applicable for repeaters)
the Depot Tool will read the information for both boards and display it side by side.

To read from a radio:

1. Connect the destination radio to the Universal Serial Bus (USB) port of the PC using a programming
cable. Make sure that the radio is powered up. Only one radio may be connected to the PC at the
time of Read.

2. Wait a few seconds after connecting the radio to allow time for the PC to detect the radio.

3. Click the large 'Read' button. If the read fails during the first try, please repeat this step as the radio
may not have been detected yet.

4. A progress bar appears as the radio is read. Upon a successful read, the progress bar disappears and
the radio's codeplug information is displayed at the top of the Depot Tool screen.

Please Note:

When the radio is connected and the 'Found New Hardware Wizard' box appears, the user is required to
install the MOTOTRBO driv er.

Upon changing USB ports or connecting to a different type of radio, the 'Found New Hardware Wizard'
box may appear. The user is required to install the MOTOTRBO driv er.

For Mobiles, the front connector always takes the precedence. If both the front and rear cables are
connected, after remov al of the front cable a hard reset is required for the rear connection to be
detected by the PC.

Writing to a Radio
The Depot Tool allows the user to write only the serial number to a radio or repeater. In dual board
configurations (currently only applicable for repeaters) the serial number will be written to both radios
contained within the repeater.

To write to a radio:

1. Connect the destination radio to the Universal Serial Bus (USB) port of the PC using a programming
cable. Make sure that the radio is powered up. Only one radio may be connected to the PC at the
time of Write.

2. Wait a few seconds after connecting the radio to allow time for the PC to detect the radio.

3. To Reset the Serial Number to its default value:

Click the 'Blank' button. If the writing fails during the first try, please repeat this step as the radio
may not have been detected yet.

4. To Write a custom Serial Number to the radio:

Enter a valid 10-digit Serial Number.

Click the 'Write' button. If the writing fails during the first try, please repeat this step as the radio
may not have been detected yet.

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5. A progress bar appears as data is written to the radio. Upon a successful write, the progress bar
disappears and a window appears to indicate that the write is successful. If the radio has been read
previously, the information will be cleared from the Depot Tool upon successful Write operation.

6. In order to view the updated Serial Number written to the radio, read the radio again.

Please Note:

Nev er disconnect the programming cable during the write operation until a confirmation dialog box is
shown.

When the radio is connected and the 'Found New Hardware Wizard' box appears, the user is required to
install the MOTOTRBO driv er.

Upon changing USB ports or connecting to a different type of radio, the 'Found New Hardware Wizard'
box may appear. The user is required to install the MOTOTRBO driv er.

For Mobiles, the front connector always takes the precedence. If both the front and rear cables are
connected, after remov al of the front cable a hard reset is required for the rear connection to be
detected by the PC.

Flashing a Radio
Allows the user to program a different firmware and codeplug version into a radio or repeater. In this
procedure, the radio's tuning block, the serial number(s) and the MAC address will be preserv ed if the radio
is powered on in normal mode. If the radio is powered on in boot mode, the serial number(s) and the MAC
address will be preserv ed except MOTOTRBO 2 and SL Series radios. In order to use this feature, MOTOTRBO
CPS and the Firmware Update Packages appropriate for the current radio must be installed.

To flash a radio:

1. Connect the destination radio to the Universal Serial Bus (USB) port of the PC using a programming
cable. Make sure that the radio is powered up in normal mode or boot mode.

2. Wait a few seconds after connecting the radio to allow time for the PC to detect the radio.

3. If the correct packages are installed, the available Codeplug and Firmware version information will
be displayed in a list at the bottom of the screen.

4. Select a package that matches the radio type of the device connected. These packages are
located at the default path where the CPS is installed.

5. Click the 'Flash' button.

6. A progress bar appears as data is written to the radio. Upon a successful write, the progress bar
disappears and a window appears indicating that the flash is successful. The radio will now reset. If
the radio has been read previously, the information will be cleared from the Depot Tool upon
successful Flash operation.

Please Note:

Nev er disconnect the programming cable during the flash operation until a confirmation dialog box is
shown.

When the radio is connected and the 'Found New Hardware Wizard' box appears, the user is required to
install the MOTOTRBO driv er.

Upon changing USB ports or connecting to a different type of radio, the 'Found New Hardware Wizard'
box may appear. The user is required to install the MOTOTRBO driv er.

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Upon the radio flash feature is used for the first time, the 'Found New Hardware Wizard' box appears
together with another message box to prompt the user to reset the radio. The user is required to install
the FlashZap driv er and reset the radio. The user then waits a few seconds to allow time for the PC to
detect the radio before clicking 'Flash'again.

For Mobiles, the front connector always takes the precedence. If both the front and rear cables are
connected, after remov al of the front cable a hard reset is required for the rear connection to be
detected by the PC.

For single board Repeater, please make sure there is no any connection between TX and RX bricks.

Unkilling a Radio
To unkill a radio:

1. Connect the killed radio to computer that the Depot Tool is installed.

2. Click the button in the circled image.

3. Enter the Derived key of the killed radio and click UNKILL.

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