Ed Puzzle Notes
Ed Puzzle Notes
GOALS:
Communication skills are useful, as they can help build relationships, solve problems,
achieve professional success, and improve mental health.
Often, public speaking does not seem to be important for a career path, however there are
several occasions when no matter how much the path does not involve communication,
public speaking always provides several beneficial skills regardless.
Greetings are not the first step in communication, all interactions start in the mind. First,
recognize the need to interact, then decide what and how to communicate. Then, encode
those thoughts into verbal and nonverbal communication. Receivers decode this
information to collect the message that is being conveyed. The message is transmitted
through a channel, which is how the message is delivered. When speaking face-to-face,
the channel is the air, and when texting, the channel would be a phone. Choosing the right
channel for communication is crucial, as every channel has several benefits and
drawbacks. For example, breaking up over a text message is often viewed as disrespectful,
as it seems more impersonal than conversing in person. The reaction to the message and
the channel it is received through is called feedback. This reaction can be nonverbal or
verbal. This feedback provides valuable information to the sender about how their
message is being received, and what adjustments need to be made. When feedback is
limited, it is easier for interactions to be misread and can create harmful
miscommunication errors. Text simplifiers like emojis can create emotional cues to better
direct the meaning behind a message. Any factor that interferes with the transmission,
reception, encoding, or decoding of a message is called noise. Being fatigued during a
meeting, rushed interactions, and physical noise are all forms of noise. Context is the
situational factors that influence communication. The process of sending, receiving,
encoding and decoding messages is continuous and ongoing.
Principles of Communication:
Ambiguous – Messages can have more than one meaning depending on how we
interpret the specific words that are used. These can be interpreted literally or
symbolically.
If you ask three friends to borrow money, all the friends should recognize the literal
meaning of asking to borrow money. However, some may draw conclusions based on the
question, considering the possibilities of why you want to borrow money.
While I may be focused only on my words, gestures, or focus, other factors like clothing are
also being communicated to the audience.
While I can try fix bad decisions I make, I cannot erase the fact that I made those bad
decisions.
Even if you use the same words in the same way with the same people, numerous other
factors stop the experience from being replicated.
You must first understand why you want to communicate a message before determining
how you want to communicate it.
Communcation Contexts
Cultural – Attitudes, beliefs, values, and norms we share with others in our community.
This sets the standard for how communication can occur and how communication can be
interpreted. Cultural differences, such as a reaction to “How are you” can create
dangerous miscommunications.
Emotional – Emotional states can affect how a message is sent and received.
Relational – The unique relationships with whom you are communicating with affect how
you communicate. You do not speak to a parent the same way as a friend.
The goal of any interaction is to achieve shared meaning. The people conversing should
leave with the same understanding of the message. Interpreting a message is an act of
creating meaning. The meaning of a message results after several interactions and over
time. Meaning is contextual, how a message is decoded is based off several factors
(physical, cultural, emotional, relational). Every person will interpret a message in a
different way. Sometimes these differences are insignificant, sometimes they are crucial
and very significant. Meaning is social, through interactions with others, unspoken rules
guide how you interpret feedback and other messages. Meaning is negotiated, different
interpretations are criticized and evaluated through societal conversation.
Slang/Idioms are informal expressions that deviate from their standard meanings. The
meaning of slang evolves depending on who uses it, settling on a final meaning. This
represents the fact that meaning is negotiated. Art and music are simply other forms of
communication.
As Speakers We Should:
Avoid Plagiarism