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prateeksha1924
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Competency Based Interveiw Questions

Conflict Resolution Interview Questions:


1. Tell me about a time when you were involved in a disagreement or conflict with a
colleague or team member. How did you handle the situation, and what was the
outcome?
o S: Describe the situation and the nature of the conflict.
o T: What was your specific role in resolving the conflict?
o A: What steps did you take to manage the disagreement constructively?
o R: What was the result, and how did the conflict resolution impact your
relationship or the team's productivity?
2. Can you share an example of a time when you had to mediate a conflict between
two other people? What actions did you take to facilitate a resolution?
o S: Explain the context of the conflict and your role as the mediator.
o T: What was the issue or disagreement that needed to be addressed?
o A: How did you approach both parties, and what strategies did you use to
mediate?
o R: What was the outcome of your intervention, and how was the conflict
resolved?
3. Describe a time when you disagreed with a supervisor or senior team member.
How did you address the disagreement, and what was the outcome?
o S: Outline the situation and the disagreement with your supervisor or senior
team member.
o T: What was your objective or point of view during the conflict?
o A: What approach did you take to communicate your concerns and resolve the
issue?
o R: What was the result, and how did it affect your working relationship?
4. Give an example of a situation where you had to resolve a conflict within a team
to achieve a common goal. How did you ensure that the team moved forward
productively?
o S: Describe the situation where conflict arose in the team.
o T: What was your role in ensuring the team achieved its goal despite the
conflict?
o A: How did you handle the conflict and get everyone back on track?
o R: What was the final outcome, and how did the conflict resolution affect team
performance?
5. Think of a time when you had to deal with a difficult customer or client. How did
you manage the conflict, and what was the result?
o S: Provide details about the situation with the customer or client.
o T: What was your role in handling the conflict or issue?
o A: What actions did you take to resolve the issue and de-escalate the situation?
o R: What was the outcome for both the customer and the organization?
These questions prompt candidates to reflect on real-life experiences where they effectively
managed conflict, giving interviewers insights into their problem-solving and interpersonal
skills.

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