Amber Fortenberry

Bussiness office manager

Bedford, VA 24523
[email protected]
+1 540 541 2183

To obtain a position in Healthcare that will enable me to continue utilizing my 20 plus years in the industry
to provide patients and families with the best experience possible.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Business Office Manager/Human Resources

Carriage Hill Retirement-Bedford, VA
October 2023 to Present

Provides administrative, marketing, and operational support as needed.

Partner with sales to offer information on alternative payment options, such as elder life, long term
insurance, and benefits.
Maintain adequate documentation of transactions including complete, accurate, and up to date files on
residents and employees.
Assist new associates with the completion of required documentation, including new hire, orientation,
and benefits paperwork.
Makes sure all required forms and documents are completed and submitted to ap, ar and payroll on a
timely basis.
Respond to resident requests and assist in the coordination of services for residents, families, and guests.
Submit rate changes, annual or otherwise, and verify the accuracy of all charges on resident's account.
Responsible for processing payroll, maintaining employee files according to state and corporate
regulations.

Business Office Manager

Eastern Healthcare Group-Roanoke, VA
December 2022 to September 2023

Provides administrative, marketing, and operational support as needed.

Partner with sales to offer information on alternative payment options, such as elder life, long term
insurance, and benefits.
Maintain adequate documentation of transactions including complete, accurate, and up to date files on
residents and employees.
Assist new associates with the completion of required documentation, including new hire, orientation,
and benefits paperwork.
Makes sure all required forms and documents are completed and submitted to ap, ar and payroll on a
timely basis.
Respond to resident requests and assist in the coordination of services for residents, families, and guests.
Submit rate changes, annual or otherwise, and verify the accuracy of all charges on resident's account.
Responsible for processing payroll, maintaining employee files according to state and corporate
regulations.
Director of Social Services
Consulate Health Care-Roanoke, VA
August 2020 to December 2022

Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and
continues care for 105 bed facility.
Supported families and residents with end-of-life counseling, crisis intervention and resource
management.
Interviewed residents and families to determine what services would best address their specific
needs.
Fulfill social service, MDS assessments and documentation requirements.
Facilitated a smooth discharge by connecting residents with community services and resource
agencies.
Built strong and professional relationships with home health agencies, hospitals, and equipment
companies in order to better assist residents to return to the community and less likely to return to
the hospital or nursing home.
Medicaid, Medicare, Managed, and Private Pay experience.
Educated new employees on Resident Rights, HIPAA and organizational policies.
Assist with developing best practices for secured memory care living area within the organization.

ALF Manager
Bradenton Palms ALF-Bradenton, FL
February 2020 to August 2020

I oversaw the operations of a residential care facility/assisted living for disabled adults. This includes
managing the building, employees, and services. I also handled issues related to compliance with local,
state, and federal regulations. I created and implicated policies and procedures that ensured proper
resident care and adherence to all regulations.

Activity Director
The Terrace of St Cloud-Saint Cloud, FL
October 2019 to January 2020

Responsible for the well being of 60 residents with mild and advanced memory loss on a memory care lock
down unit and 60 on the SNF/Rehab side as well. Assessed new residents/patients to develop care plans
and ensured plans was executed.Organized social activities for the enjoyment, intellectual stimulation
and psychological well-being of residents and patients.Communicated with families to discuss their loved
one's status and created engaging activities for these individuals. This was a temporary position while
Director was on medical leave.

Executive Director
Amber Lake Assisted Living-Kissimmee, FL
June 2019 to September 2019

Supervised non-clinical operations of the program. Handled hiring, coaching, training and disciplinary
procedures.
Facilitated community health fairs and marketing events. Developed and executed procedures for
maintaining administrative relationships, communications, and integration with support services,
community hospitals, social and mental health service agencies, housing authority and other community-
based resources.

Activity Director
Titusville Rehab and Nursing-Titusville, FL
November 2018 to June 2019
Developed and promoted an Activity Program designed to promote the residents' active engagement
in the community by providing social, physical, intellectual, productive, sensory, and outdoor activities.
I was responsible for the preparation, production, and distribution of a monthly community calendar.
Responsible for ensuring 100% compliance with state regulations. I lead my team of activity staff to a
deficiency free survey. I maintained expenses within an approved budget. Part of my job was to recruit,
train, and supervise volunteers.

Manager
Melodies Place-Cocoa, FL
October 2015 to November 2018

Supported the administration in providing effective medical care to patients, Recruited and trained
staff members planned and coordinated recreations and therapeutic activities with residents of varying
abilities, Proficient in directing the operations of the facility, Activities of daily living, Responsible for
maintaining documents.

Education

Associate's degree in Registered nurse

Community hospital school of nursing - Springfield, OH
August 1999 to June 2002

High school diploma or GED

Skills
• Event planning
• PTSD Care
• Medical records
• Vital signs
• Data entry
• Hospital experience
• Customer service
• Resident's rights
• HIPAA
• Office manager experience
• Social work
• Budgeting
• Medicare
• Physiology knowledge
• Discharge planning
• Microsoft Excel
• Alzheimer's care
• Anatomy knowledge
• Business development
• Documentation review
• Microsoft Outlook
• Recruiting
• English
• Triage
• Hospice care
• Payroll
• Communication skills
• Microsoft Office
• Nursing
• Fundraising
• Google Docs
• Public relations
• Office experience
• Caregiving
• Medical billing
• Microsoft Word
• Supervising experience
• Management
• Care plans
• Memory care
• Administrative experience
• Case management
• Home care
• Crisis Intervention
• Leadership
• Assisted living
• Medication administration
• Medical scheduling
• Time management
• Team management
• Event marketing
• ICD-10
• Marketing
• Healthcare management
• Patient care
• Sales
• Events management
• Volunteer management
• Dementia care
• MDS
• EMR systems
• Medical terminology
• Medical office experience
• Medical terminology
• Analysis skills
• Customer service
• Case management
• Organizational skills
• Intake
• Hospitality
• Communication skills
• Social work
• Healthcare management
• Medical records
• HIPAA
• Interviewing
• Workers' compensation law
• Conflict management
• Medical coding
• Revenue cycle management
• Typing
• Vital signs
• Supervising experience
• Records management
• Negotiation
• ICD coding
• Financial auditing
• Microsoft Access
• Recruiting
• Financial management
• Public relations
• Compliance management
• Problem management
• Customer relationship management
• Human resources
• Research
• Leadership
• Data analytics
• Office management
• Budgeting
• Team management
• Accounts receivable
• Payroll
• QuickBooks
• Home health
• IT
• Management
• Acute care
• Accounting
• Computer skills
• Financial acumen
• Office experience
• Medical billing
• ICD-10
• Medical collection
• Data entry
• CPT coding
• Documentation review
• Anatomy knowledge
• MDS
• Data management
• Presentation skills
• Windows
• Accounting software
• Mentoring
• Employment & labor law
• Marketing
• Social media management
• Succession planning
• Driving
• ICD-9
• Data science
• Content management systems
• Account management
• Microsoft Word
• HRIS
• ADP
• Phone etiquette
• Discharge planning
• Care plans
• Geriatrics
• Adobe Acrobat
• Microsoft Office
• Post-acute care experience
• Project management
• Surgery
• Payroll management
• Inpatient
• Medicare
• Training delivery
• Curriculum development
• Epic
• Microsoft Excel
• Relationship management
• Tax experience
• Skilled nursing facility
• Microsoft Outlook
• Contracts
• Microsoft Powerpoint
• Pricing
• Wealth management
• Financial planning
• CRM software
• EHR systems
• Database management
• Nursing
• Medical office management
• Digital marketing
• Account reconciliation
• Benefits administration
• Time management
• Accounts payable
• Accounting
• Accounting software
• Accounts payable
• Accounting
• Accounting software
Languages

• English - Expert

Certifications and Licenses

Assisted Living Administrator

June 2016 to Present

CPR Certification
December 2023 to December 2025

First Aid Certification

December 2023 to December 2025

Virginia Medicaid UAI certified

July 2022 to July 2025

Driver's License

Certified Notary Public

March 2024 to August 2028

First Aid Certification

BLS Certification

Assessments

Management & leadership skills: Planning & execution — Proficient

March 2022
Planning and managing resources to accomplish organizational goals
Full results: Proficient

Customer service — Proficient

May 2020
Identifying and resolving common customer issues
Full results: Proficient

Management & leadership skills: Impact & influence — Proficient

December 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives
Full results: Proficient

HR: Compensation & benefits — Proficient

June 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Office manager — Proficient
May 2020
Scheduling and budgeting
Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.