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Assignment - Listening Feedback and Critical Thinking

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36 views

Assignment - Listening Feedback and Critical Thinking

Uploaded by

djdowner65
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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1.

Define hearing, listening, and critical thinking, and discuss the role each plays in
communication

Hearing is defined as the involuntary physiological process by which we process sound.


“Hearing happens when you get within range of some auditory stimulus” according to
Joseph A. Devito in “Essentials of Human Communication - 9th Edition”. It is the first
stage in the process of listening, and is considered the “receiving” stage. Listening,
however, is defined as the process of receiving, understanding, remembering,
evaluating, and responding to verbal and/or non-verbal messages. Listening is
important because we show that we are serious; we display respect for the viewpoint of
others; it helps us to learn, adapt, understand and empathize; and we can avoid
communication errors. To listen effectively, it is important to commit to improve; to
focus attention; to improve accuracy of filtering; and to concentrate on remembering.
Critical thinking is defined as the careful and deliberate process of message evaluation.
Without critical thinking there can be no competent exchange of ideas. It is thinking
that is well-reasoned, unbiased and clear. Critical thinkers listen carefully in an effort to
determine if what they are listening to makes sense and is worth retaining or acting
upon. Some attributes of a critical thinker are that he knows what he does not know; he
is open minded and takes time to reflect on ideas; he pays attention to those who agree
or disagree with him; and he looks for good reasons to accept or reject expert opinion.

2. The ethics of good listening demands that effective listeners focus their attention.
Explore the unethical behaviours of three (3) ineffective listeners

Three types of ineffective listeners are fraudulent listeners, selective listeners, and
avoiders. Fraudulent listeners are persons who pretend to listen and can engage in
nodding to indicate that they are listening. They really do not want to listen, so the
words of the speaker are falling on deaf ears. Selective listeners are persons who zero in
on only the portions of the message that interest them or are of particular importance to
them. They do not accept responsibility for understanding, therefore everything else
that the speaker says is rejected. Avoiders tend to close their ears to information that
they would rather not deal with. They choose to tune out the message by either
pretending to not understand or by not hearing the message at all.

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