Table of Contents

Section 1: Introduction ............................................................................................................................ 3

1.1. Training ................................................................................................................................... 3
1.2. Learning outcomes .................................................................................................................. 3
1.3. Why distance learning............................................................................................................. 3
1.4. Copyright ................................................................................................................................ 4
Section 2: Our Organization ................................................................................................................... 5
2.1. About us .................................................................................................................................. 5
2.2. Activities ................................................................................................................................. 5
2.3. Departments ............................................................................................................................ 5
2.3.1. Academic Affairs Team .................................................................................................. 6
2.3.2. Student Support Team..................................................................................................... 6
2.3.3. Technical Team ............................................................................................................... 6
Section 3: Faculty ................................................................................................................................... 7
3.1. Obligations and Responsibilities.................................................................................................. 7
3.2. Payment procedures ..................................................................................................................... 8
3.3. Support ......................................................................................................................................... 8
Section 4: Definitions ............................................................................................................................. 9
Section 5: Platforms .............................................................................................................................. 11
5.1. SIS (Student Information System) ........................................................................................ 11
5.2. VLE (Virtual Learning Environment)................................................................................... 12
Section 6: Rules & Guidelines .............................................................................................................. 13
Section 7: Grading System.................................................................................................................... 14
7.1. Procedures ............................................................................................................................. 14
7.2. Marksheets ............................................................................................................................ 15
7.2.1. UNIC ............................................................................................................................. 15
7.2.2. MCU ............................................................................................................................. 16
7.2.3. MARJON ...................................................................................................................... 16
7.2.4. USW .............................................................................................................................. 16
7.2.5. UUM ............................................................................................................................. 16
7.3. Grading Scales ...................................................................................................................... 16
7.4. Numeric Grades and Codes................................................................................................... 17
7.4.1. UNIC ............................................................................................................................. 17
7.4.2. MCU ............................................................................................................................. 17

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 7.4.3. MARJON ...................................................................................................................... 18
7.4.4. USW .............................................................................................................................. 18
7.4.5. UUM ............................................................................................................................. 18
Section 8: Feedback .............................................................................................................................. 19
8.1 . How to write effective feedback ....................................................................................... 19
8.2. Examples to avoid due to lack of critical analysis: ............................................................... 19
Section 9: Plagiarism and TurnitIn Software ........................................................................................ 20
9.1. Referencing Guide ................................................................................................................ 21
Section 10: Non-Participating Students ................................................................................................ 22
Section 11: E-books .............................................................................................................................. 23
Section 12: Student Support................................................................................................................. 24
12.1. Discussion forums .................................................................................................................... 24
12.2. News Forum ...................................................................................................................... 24
12.3. Feedback ........................................................................................................................... 24
12.4. Participation ...................................................................................................................... 25
12.5. Netiquette .......................................................................................................................... 25
Section 13: Q & A................................................................................................................................. 26
13.1. USW Tutor Guide on problems with Student Assessment Submissions and Deadlines .. 26
13.2. Please see appendix for Guide on USW Extenuating circumstances ................................ 26
Section 14: Contact Details ................................................................................................................... 27
Section 15: Appendices (please find attached) ..................................................................................... 28

2
 Section 1: Introduction

1.1. Training

The material can be accessed and reviewed from any location and device that has an internet
connection.

You have the option to go through the training material by:

i. using our organization's premises and facilities

ii. using your own premises and facilities

For any queries that cannot be answered by the training material, please contact the
Academic Affairs Team via email at [email protected].

The training material is designed to be read and learned gradually.

1.2. Learning outcomes

After completing reading this training material, you will be able to:

 Understand how our organization functions.

 Familiarize yourself with the basic components of our online programme.
 Recognise the components that contribute to an effective and high-quality online
learning experience.
 Begin to plan your approach to your online activities.
 Plan for your own development towards being an effective tutor of online course
content for online distance learning.

1.3. Why distance learning

Distance learning nowadays is delivered entirely online. Distance learning is not new; since
the 70s, the Open University has been delivering distance learning courses by correspondence
that included learning packs sent by post. Distance learning can now be not only flexible but
also engaging, as it may include online discussions and various activities that may enrich
students' learning. The students no longer interact with content alone, but also with their
peers and the tutor as well.

3
 Distance learning can bring together a group of geographically dispersed learners as
interactions are usually asynchronous (non-real time). Distance learning is very popular
among mature students due to a variety of reasons such as work and other life commitments,
or location. Flexibility in time and location aside, distance learning has the advantage to be
able to be targeted to a wide audience locally, nationally and internationally. It is not
uncommon for people to subscribe for a distance learning course offered by a University
residing in a different country and, sometimes, a different continent.

1.4. Copyright

All rights reserved. No part of this training manual may be reproduced or transmitted in any
form or by any means, electronic or mechanical, including photocopying, recording, or any
information or retrieval system, without permission in writing from the publisher.

4
Section 2: Our Organization

2.1. About us
Our organization is UNICAF, which is the leading online platform in Sub-Saharan Africa,
addressing an underserved part of the Higher Education market through an affordable and
flexible learning model.

UNICAF is the public face of UNIC online, which is part of an extensive Higher Education
organisation (EDEX) based in Europe and operating internationally with campuses and
learning centres in Europe, Asia and Africa.

We are currently in partnership with four Universities:

 University of Nicosia (UNIC), Cyprus

 University of South of Wales (USW), UK
 University of Marymount California (MCU), USA
 University of St. Mark & St. John (MARJON), UK

2.2. Activities

 We represent different universities around the world

 We offer their degrees (Bachelors, Masters, Doctoral) online
 Visit our website to view more details: www.unicaf.org

2.3. Departments
There are different Departments within UNICAF. Below you can find information regarding
the Departments that you will be interacting most often with.

5
2.3.1. Academic Affairs Team

Objectives:

 Delivers courses to registered students

 Supports registered students with their courses in regard to academic issues
 Liaises with tutors regarding academic issues such as plagiarism cases, giving
extensions to students or general academic regulations

You can contact Academic Affairs Team via email on: [email protected]

2.3.2. Student Support Team

The main objective of Student Support Team is to support students with any issues they may
encounter after registering and enrolling. They also deal with student complaints.

You can contact Student Support Team via email on: [email protected]

2.3.3. Technical Team

The main objective of the Technical Team is to provide support on technical issues. For
example, any problems encountered when accessing the learning platforms (VLE and SIS).

You can directly contact Technical Team via email on: [email protected]

6
Section 3: Faculty

3.1. Obligations and Responsibilities

 Faculty is responsible for setting weekly questions for online forums and to
participate in the discussions. Faculty should respond to student forum posts within
48 hours of the student posting. The VLE status logs will be used to determine
faculty presence.
 Tutors will log into their Online Learning classes at least five (5) days a week and
interact with students by email, discussion boards, messaging, chat, assignment
feedback, or grade posting.
 Tutors are responsible for answering student messages in the VLE within 48 hours.
 If a tutor is unable to log into the VLE for a period of 48 hours, they should:

i. Contact Academic Affairs Team and inform them of their anticipated return
date; and
ii. Post a message via the News forum in the VLE to inform active groups of
students of the absence and expected return date.
 Faculty is responsible for checking that pdf documents; videos; and URL links are
operative at the beginning of each course’s start date and reporting errors. Changes in
course content or in assignments must be agreed upon by the tutor and in consultation
with the Office of Academic Affairs. Changes must be in line with partner University
regulations.
 Tutors are required to attend two online training events per year scheduled at a convenient
time. These required events will be offered by UNICAF and will be targeted toward
faculty needs and partner University requirements.
 Subject only to any existing third party copyright, all the material incorporated into
Teaching Materials, the copyright and design rights in all Teaching Materials produced
by faculty belongs to UNICAF. UNICAF respects the moral rights of its employees
including the right to be identified as author of the Teaching Materials, and will ensure
that the author’s contribution to the work is credited where appropriate. UNIC Online

7
 recommends that, as a matter of good practice, all Teaching Materials should carry a
standard copyright and authorship statement as follows: UNICAF in partnership with the
University of XXX, 20XX.
 If and when needed, the tutor needs to collaborate with the partner University equivalent
departments/ tutors/ key contact persons to ensure marking and feedback
moderation/calibration are within the required deadlines set by each partner.
 If and when needed, the tutor must contribute in completing and submitting any
University partners’ reports including: SLO Reports; Summary moderation forms;
Annual module monitoring reports; Course monitoring reports etc.

3.2. Payment procedures

Associate Tutors must send their completed invoices to [email protected].

Invoices are then processed and, after the prescribed Quality Assurance Team checks, are
forwarded to the Finance Department for payment.

In order to be able to forward the invoices to the Finance Department grades and feedback
should be uploaded onto the VLE and final grades should be uploaded onto SIS and the
Quality assurance team should confirm that they meet the Organisation's expected standards
as defined in the relevant rules and regulations.

See Appendix 1: Invoice Templates

3.3. Support

UNICAF recognizes the need for leadership and support in the appropriate use of technology
for teaching and learning. Faculty support is available in using the VLE in a standardized way
for course assistance. The Academic Affairs Team provides information and support for the
faculty and staff.

8
Section 4: Definitions

VLE (Virtual Learning Environment): A VLE, or online learning platform, is a system that
allows tutors to share educational materials with their students via the web. All course
sections are presented on the platform. Moreover, all the assignments and quizzes/tests are
listed there. In addition, all communication with the tutor and other students attending the
course is done through the VLE.

SIS (Student Information System): Through SIS we can see the modules each student has
successfully registered, their grades and their balance (each tutor has a limited access to SIS
so they see only the information that they need and this is done for confidential reasons).

USW: University of South Wales

UNIC: University of Nicosia

MCU: Marymount California University

MARJON: University of St. Mark & St. John

UU: Unicaf University

UUM: Unicaf University of Malawi

UUZ: Unicaf University Zambia

R-grade: Review grade

AA: Academic Affairs Team

SS: Student Support Team

Plagiarism: is “an act of fraud”. It involves taking someone else’s work and presenting it
as your own.

Turnitin: Plagiarism Detection Software

9
MAB: Module Assessment Board

PAB: Progression Award Board

APL: Accreditation for Prior Learning

SLO Report: An SLO report is an overall review of how the class performed based on
different criteria (This is used for Marymount California University).

SAF Form: Marking criteria and feedback form for BA/MBA courses (This is used for
MARJON University only).

Feedback Form (USW Partnership): Standardised form for reporting student’s

feedback.

10
Section 5: Platforms

5.1. SIS (Student Information System)

Through SIS, tutors and academic officers can be informed on grades and the status of
students.

Brief Grading Code Explanations:

 When there is an “I” next to the module it means information about the module is
pending/incomplete, e.g. the grade has not yet been submitted.
 When there is an “R” next to the module, students are waiting for resubmission. In
the case of USW students, “R” stands for either a resit or a retake, pending an
Examination Board decision.
 When there is “2”next to the module it means the student has failed the resubmission
for this module.
 When there is “3”next to the module it means that the student has been inactive in
attempts to complete the pending resubmission. This applies for MARJON students
only.
 “WS” is when a student asks to be withdrawn from a module. Specific rules apply
depending on the partner University.
 “WA” stands for either administrative withdrawal or academic withdrawal. A student
registered for a module might be administratively withdrawn for one reason or
another (e.g. a module may be cancelled because it does not have many registrations).
Academic withdrawals are enforced when a student does not submit any assignments
during the module.

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 5.2. VLE (Virtual Learning Environment)

In keeping with best practices in online delivery, all modules within a program should be
designed and displayed within the VLE in the same format. When the format is altered,
students must spend time learning to navigate the course, rather than focusing on course
content.

Additionally, there should be no messages written in all capital letters or in bold colours, as it
can be construed by students that they are being yelled at.

Faculty is expected to use the VLE online course management system for the presentation of
course content.

Students lose their VLE access once they have their grade published on SIS, or thirty days
after the end of their module (whichever comes first).

12
Section 6: Rules & Guidelines

Each institution has its own academic regulations. Please refer to each Partner University’s
Appendix for information regarding grading, resubmissions, second markers, extensions and
late submissions.

13
Section 7: Grading System

Grading and feedback should be given in a timely manner in order for the feedback to be
meaningful for the student.

7.1. Procedures

 Please note that student assignments cannot be accepted if sent to your email. All
student assignments you will mark are submitted through the VLE. If in any
doubt on how to handle a particular case, please contact the Academic Affairs
Team.
 Assignments might be accompanied by a Corresponding Rubric or Scoring Guide
so that students know what to strive for to achieve excellence within a given
assignment. If you need assistance creating a rubric or scoring guide, please contact
Academic Affairs Team.

 Final grades should be submitted via email after the module end date using the
appropriate marksheet, observing the following deadlines:

 *MARJON: six (6) working days after the course end date
 ** USW: six (6) working days after the course end date
 *** UNIC: six (6) working days after the course end date
 ****MCU: six (6) working days after the course end date
 *****UU: six (6) working days after the course end date

* Marksheets for MARJON are sent to the Quality Assurance Team

([email protected]).
Refer to Appendix: University of Nicosia (MARJON) for further details.

** Marksheets for USW are sent to the Quality Assurance Team

([email protected]) using the procedure described in the USW
Specific Documentation folder.
Refer to Appendix: University of South of Wales (USW) for further details.

14
 *** Marksheets for UNIC are sent to the Quality Assurance Team
([email protected]) using the procedure described in the UNIC
Specific Documentation folder.
Refer to Appendix: University of Nicosia (UNIC) for further details.

**** Marksheets for MCU are sent to Quality Assurance Team

([email protected]) using the procedure described in the MCU
Specific Documentation folder.
Refer to Appendix: University of Marymount (MCU) for further details.

***** Marksheets for UU are sent to the Quality Assurance Team

([email protected]) using the procedure described in the UU Specific
Documentation folder.
Refer to Appendix: Unicaf University (UU) for further details.

 When sending final grades, please name the email as follows: Module Code and
Number_Offer Number_Start Date; ex. MBALN608_321_25.10.2016.

 Change of grade must be sent to Quality Assurance on the appropriate marksheet

with a sufficient explanation of why the grade should be changed in the Comments
column. Change of grade should be limited to changing an incomplete to a numeric
grade or changing a grade due to error in the grade calculation. Any other grade
changes must be approved by the Director of Academic Affairs.

7.2. Marksheets

Examples of University Marksheets can be found on each University’s Appendix.

The procedure for the completion of marksheets is different for each partner University.

7.2.1. UNIC
All completed marksheets are submitted to [email protected] with "FINAL
GRADES_MODULE CODE_OFFER ID" on the email subject line.

15
 7.2.2. MCU
All completed marksheets are submitted to [email protected] with "FINAL
GRADES_MODULE CODE_OFFER ID" on the email subject line.

7.2.3. MARJON
As MARJON University requires 1st and 2nd marking, please follow the procedure below:

For 1st marking: Send to [email protected] and put “FIRST MARKING-

MODULE CODE_OFFER ID” on the email subject line.

For 2nd marking: Send to [email protected] and put “SECOND MARKING-

MODULE CODE_OFFER ID” on the email subject line.

7.2.4. USW
Please share a complete package through Google Drive* to the Quality Assurance Team on
[email protected]. The package should include the following:

 Feedback forms*

 Module marksheet

 Academic Misconduct (Malpractice) form(s) (if any)

 The Turnitin Reports corresponding to the suspected academic malpractice cases (if
any).

 Feedback forms After Decision for Malpractice folder

All these should be separated in sub folders.

*Please note that an invitation for the relevant Google Drive document will be shared with
you via email.

7.2.5. UUM
All completed marksheets are submitted to [email protected] with "FINAL
GRADES_MODULE CODE_OFFER ID" on the email subject line.

7.3. Grading Scales

Assigned grades should follow the grading scales table as set by each University Partner.
These tables can be found in each University’s Appendix.

The grades and feedback should be submitted on the VLE within 6 working days after
the submission deadline of each summative assignment.

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 7.4. Numeric Grades and Codes
7.4.1. UNIC

The following codes should be used for UNIC:

 A numeric grade
 An “I” for incomplete. If a student does not finish his/her assignments by the course
end date, an “I” will signal an incomplete. By internal regulation, the student has (to
the discretion of the tutor) up to a maximum of 30 days to submit missing
assignments and turn an incomplete to a complete.
 A “WS” for Student Withdrawal. This code is for students who contact us and wish
to withdraw.
 A “WA” for Academic Withdrawal. The student did not participate or was withdrawn
for other administrative reasons.
 A “WA” for no assignment submission. Please note that there is no zero (0) grade.

7.4.2. MCU

The following codes should be used for MCU:

 An “I” for incomplete. If a student does not finish his/her assignments by the course
end date, an “I” will signal an incomplete. By internal regulation, the student has up
to a maximum of 30 days to submit missing assignments and turn an incomplete to a
complete.
 A “WS” for Student Withdrawal. This code is for students who contact us and wish
to withdraw. Please state in the marksheet the date of student withdrawal.
 A “WA” for Academic Withdrawal. Student did not participate or was withdrawn for
administrative reasons. Please state in the marksheet the date of student withdrawal.
 A “WA” for no assignment submission. Please note that there is no zero (0) grade.
 If a grade has changed, you have to complete the Grade Change Form for each
Student and send it back to [email protected] along with a new marksheet
(except for modules MCU-IND-101, MCU-ACCT-110, MCU-MATH-220).
 Along with the marksheet, you must complete the SLO report (except for modules
MCU-IND-101, MCU-ACCT-110, MCU-MATH-220). Appendix 10.

17
 7.4.3. MARJON

The following grades and codes should be used for MARJON:

 A numeric grade; this number must be either grade ‘1’ (in case a student is suspected
for Malpractice) or a grade above ‘4’.
 A “WS” for Student Withdrawal. This code is reserved for students who contact us
and wish to withdraw.
 A “WA” for Administrative Withdrawal. This usually signifies that the student did not
participate or was withdrawn for other administrative reasons.
 A zero “0” for no assignment submission.

7.4.4. USW

The following grades and codes should be used for USW:

 Where a student’s assignment is classified as a case of suspected malpractice, then it

should receive the provisional numerical grade of “1”.

 A “WS” for Student Withdrawal. This code is reserved for students who contact us
and wish to withdraw.
 A “WA” for Administrative Withdrawal. This usually signifies that the student did not
participate or was withdrawn for other administrative reasons.
 A zero “0” for no assignment submission.

Malpractice: Please refer cases of suspected malpractice to the Quality Assurance Team
([email protected]) for consultation.

7.4.5. UU

The following codes should be used for UU in the marksheets:

 A numeric grade
 An “I” for incomplete. If a student does not finish his/her assignments by the course
end date, an “I” will signal an incomplete.
 A “WS” for Student Withdrawal. This code is for students who contact us and wish
to withdraw.

18
  A “WA” for Academic Withdrawal. The student did not participate or was withdrawn
for other administrative reasons.
 A “WA” for no assignment submission. Please note that there is no zero (0) grade.

Section 8: Feedback
Providing feedback to the students’ assignments is crucial for the students’ development and
progression in their studies. Feedback is the justification of their assignments grade.

Feedback’s purpose is to:

 Increase motivation
 Build on existing knowledge
 Help students reflect on what they've learned

1.1 . How to write effective feedback

 Always start with a positive tone.

 Then move to drawbacks if any.
 You should keep a balance statement between positive points and drawbacks.
 Address the Learner's Advancement Toward a Goal.
 Assignment should meet each program’s assessment learning outcomes.
 Be specific of what they did wrong and how they can do better the next time around.

8.2. Examples to avoid due to lack of critical analysis:

 ‘Great Job’
 ‘Not quite there yet’

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Section 9: Plagiarism and TurnitIn Software

UNICAF uses ‘Turn It In’ software to detect plagiarism. According to plagiarism.org,

plagiarism is “an act of fraud. It involves stealing someone else’s work and lying about it
afterwards.” A student plagiarizing will fail the module and the actions taken are based on
the guidelines for each University.

When students submit their assignments, they have to submit it through Turnitin software.
When doing so, students get a similarity percentage report. If a student receives similarity
score higher than the 35% acceptability margin, the tutor should decide if the assignment is
eligible to pass or fail. The factors on which this decision is to be made are the following:

 Are there any formulas in the assignment? Formulas may produce high similarity due
to the fact that they cannot be paraphrased.
 Does a major part of the similarity exist in one paragraph?
 Are there any in-text citations?

There are cases where the similarity is not extremely high; however it rests in a few parts
only, for example as a whole paragraph. The tutor should then pay more attention to such
cases, as some of them might be failing. The tutors should inform the student the reason
he/she received a fail mark on the grounds of suspected malpractice. Each University partner
approaches the matter differently. Please check each University’s partner Appendix for
further details.

20
9.1. Referencing Guide

Each University has its own referencing guide in order to cite information sources.

There are two types of referencing guides that we use:

1. APA is an author/date based style. This means emphasis is placed on the author and
the date of a piece of work to uniquely identify it.

2. Harvard is very similar to APA. Where APA is primarily used in the USA, Harvard
referencing is the most commonly used referencing style in the UK and Australia.
There is information inside each course/module about what the appropriate
referencing standard is.

21
Section 10: Non-Participating Students

Procedure to identify non-participating students.

Students' activity in every module must be monitored in order to promote their participation
and interaction with their tutors and peers.

A week after the start date of a module you must contact the students who did not log into the
VLE (non-participating students) to enquire the reason of their non-participation. If the
student replies with issues, please contact the relevant department according to the issue.

If the student doesn't respond by the end of the following week then you must fill in the 'non-
participating student template', providing the below information:

 student ID

 first name

 last name

 date of last contact

 tutor's comments

Please download the 'Non-participating Students Template', complete it accordingly and

forward it to the Academic Affairs Team on [email protected].

The subject of this email should be: "Non-participating students_Module Name_Module

Offer”

Example: Non-participating_ students_MBA707_121

Following this procedure is part of your responsibilities as tutors, so please be punctual in

delivering the report.

For cases where all the students of an offer are participating, you still need to inform the
Academic Affairs Team via email stating that there is full participation.

For any further clarification do not hesitate to contact the Academic Affairs Team.

Appendix 5: Instructions to Identify Non-Participating Student.

22
Section 11: E-books

Since we are an online institution, our students use E-Books and we provide access to them
through a link in the VLE. An informational guide on E-books is also posted in the VLE.

See Appendix 4: Guide about E-books

23
Section 12: Student Support

12.1. Discussion forums

The tutor is required to respond to all primary posts in weekly formative discussion forums
within 48 hours and facilitate multiple interactions such as: student to tutor, tutor to student,
student to student.

12.2. News Forum

For the purpose of benefiting the entire class, the tutor is required to post VLE news forum
messages on the first and last week of the module, a minimum of every two weeks in
between, and also when appropriate (e.g. before each graded summative assignment
submission; relevant information sharing; clarifications; student group division; reminder
for deadlines; general guidelines etc.).

12.3. Feedback
Student feedback is required to be posted on the VLE by the tutor according to the
requirements of each University partner, per module, per student using the relevant tools
and/or forms to the students within maximum of six (6) working days (some partners may
have an extension and/or late submission period).

Even in the cases where there is an extension or capped grades, for some members of each
class, feedback should be completed within the six (6) working days deadline and for the
reminder, further editing consequent of late submissions/extensions should follow.

The tutor needs to fully cooperate with the Quality Assurance Team to ensure the complete
and correct development of each partner on some or all of the following documentation:

i. Assignment scripts
ii. Assignment Briefs
iii. Module Specifications/ Outline
iv. Marksheets
v. Completed First Marking Feedback using the relevant tools (feedback forms,
marksheets)

24
 vi. Turnitin reports
vii. Cases of malpractice
viii. Spreadsheet identifying specific students who might have applied for
Extenuating Circumstances.

12.4. Participation

The tutor is required to promote and moderate students’ participation and interaction on
discussion forums with their tutor and peers.

One week after the start date of a module, tutors should send a report of the number of
students logged into the VLE (active students). This report should be forwarded to the
Academic Affairs Team on [email protected].

See Appendix 5: How to identify Non-Participating Students.

12.5. Netiquette

Netiquette is network etiquette -- that is; the etiquette of cyberspace. The "Simple Rules of
Netiquette" and the explanations that follow them are offered here as a set of general
guidelines for cyberspace behaviour. They probably won't cover all situations, but they
should give you some basic principles to use in communicating online.

See Appendix 6: Netiquette

25
Section 13: Q & A

13.1. USW Tutor Guide on problems with Student Assessment

Submissions and Deadlines

Please check USW’s Appendix for relevant information.

13.2. Please see appendix for Guide on USW Extenuating circumstances

Please check USW’s Appendix for relevant information.

26
Section 14: Contact Details

Statement on the use of email accounts

We require our tutors to only use the email account issued to them by UNICAF for their
official communications with us.

 For Technical issues please contact the Technical Team: [email protected].

 For queries regarding your contracts please contact the Human Resources Team:
[email protected].
 To request a leave of absence and to inform us on your availability to receive
modules, please contact [email protected].
 For queries regarding invoices and payments please contact [email protected].
 For assistance regarding student queries and complaints please refer them to Student
Support Team: [email protected].
 For queries regarding E-books please contact: [email protected].
 For academic queries please contact the Academic Affairs Team:
[email protected].

27
Section 15: Appendices (please find attached)

Appendix 1: Invoice Template

Appendix 2: Tutor Technical Guide

Appendix 3: Turnitin Software Guide

Appendix 4: Guide on E-books

Appendix 5: Non-Participating Students

Appendix 6: Netiquette

Appendix 7: University of Nicosia (UNIC)

Appendix 8: University of South Wales (USW)

Appendix 9: University of St.Mark & St.John (MARJON)

Appendix 10: Marymount California University (MCU)

28