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KPI Examples for Employees in

2024: Key Performance Indicator

Examples for Employees

It is no secret that your people are instrumental in

the The success of your business. To

have a great company, you have to hire the right people and get them
in the right seats, but as Jim Collins says, you must also work to retain
and engage those people once you have them. The best companies
use key performance indicators for employees to drive
performance and ensure that they get the most out of their most
important investment - their employees. Having the correct set of
employee performance metrics can improve your performance
management in creating a high-performing team, measuring
employee productivity, creating organizational alignment, and
exceeding your business goals.
Key Performance Indicators for Employees
Employee engagement is critical to increasing productivity and
lowering operational costs; higher engagement is also linked to higher
customer ratings, less employee turnover, and fewer safety
incidents. Gallup estimates that "disengagement costs the U.S. $450
billion to $550 billion annually." In Rob Markey's Harvard Business
Review article " The Four Secrets to Employee Engagement ," he cites
a frightening finding from Bain & Company that "engagement levels
are lowest among sales and service employees, who have the most
interactions with customers." You can see the problem when the
people who have the most influence over whether you will get and
keep customers essentially don't care one way or the other. Having a
great set of employee KPIs can increase employee performance, net
profit margin, and other financial metrics and give them a sense of
purpose in the company's culture by using smart KPIs for employee
performance management.

There's a lot of great information about how to increase employee

engagement and ensure that you're doing everything you can to get
the right people in your company and have them doing the right
things for the right reasons. But how do you know if what you're trying
is working? Many companies make the mistake of implementing
engagement, leadership development programs, or hiring and miss
the critical step of measuring the results they want to achieve.
With KPIs to measure where you started and your progress toward
your goals, you will know if your efforts to create an engaged
workforce, decrease turnaround, increase employee satisfaction, or
whatever particular problem or opportunity you are working to solve
are successful.

In a recent weekly Keep Smart meeting of our village of business

consultants and coaches, our CEO Patrick Thean shared some
examples of KPIs in the "People" (or employee) category in our
Rhythm KPI Scorecard. If you are trying to improve employee
engagement, what is the right handful of Employee KPI examples for
employees that we should measure to know if we're on track? How will
employee performance be achieved if they aren't aware of what they
are being measured? This is one of the reasons that the Balanced Job
Scorecard is the best way for the long-term role and goal clarity to
drive engaging performance reviews.

A word of caution before you read on: rather than copying this list of
job KPI examples, this isn't meant to be an employee KPI template.
Consider these as a starting point to determine what works best for
you and your team for organizational success. The best job KPI
examples for you will be specific to your business and the particular
challenge or opportunity you are facing and shouldn't be limited to the
human resource department; these should not be thought of as only
an HR KPI but a key to increased organizational performance .

To get to the KPIs that will help you, you should start by considering
the result you want to achieve regarding your employees and then dig
deeper by asking a lot of questions to find a leading indicator KPI that
you can push to drive that result. This process will yield far more
effective results for your company than simply picking a KPI from a
list; that being said, this list might spark a thought that can lead you
to the right individual employee metrics to help you measure what you
most want to move in your business. KPI examples for employees are
an essential part of your KPI evaluation and employee training.

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KPI Examples for Employees:

 Voluntary Attrition or Employee Turnover Rate

 # of Key Hires
 Keep Smart (Learning and Employee Retention)
 Gallup Employee Engagement Survey
 Employee Net Promoter Score (NPS)
 Percentage of " A Players " - Total
 Percentage of "A Players" - Managers
 Customer Retention
 Total Number of Customer Interactions
 Customer Service Quality
 Customer Satisfaction
 Number of Employees
 Employee Experience (average tenure)
 Performance Management (varies from role to role)
 Strategic KPIs for Organizational Goals or Business Objectives
 Completed reviews and performance appraisals with managers
and human resources
  Number of Employee Training Hours
 Percentage of Employees Meeting Personal Development Goals
 Employee Absenteeism Rate
 Number of Employee Safety Incidents
 Average Time to Fill Open Positions
 Employee Work-Life Balance Score
 Internal Job Application Rate
 Employee Peer Recognition Rates
 Average Response Time to Employee Queries or Concerns
 The ratio of Internal Promotions to External Hires
 Number of Employees Certified in Key Areas

KPI Examples for Employee

Performance
 Employee Productivity: Measure the output or results achieved
by employees within a specific time period.
 Customer Satisfaction Index: Measure the level of satisfaction
among customers based on surveys or feedback.
 Employee Efficiency: Measure the efficiency of employees by
tracking the time taken to complete tasks or projects.
 Employee Engagement: Measure the level of engagement and
involvement of employees in their work and the organization.
 Employee Performance Ratings: Conduct regular performance
evaluations and rate employees based on their performance.
 Employee Goal Achievement: Measure the percentage of
employees achieving their goals or targets.
 Employee Skills Development: Measure the number of training
programs attended or certifications employees obtain.
 Employee Collaboration: Measure the level of collaboration and
teamwork among employees within a team or department.
 Employee Innovation: Measure the number of innovative ideas
or solutions employees contribute.
 Employee Customer Service Feedback: Collect customer
feedback about the quality of service employees provide.
KPI Examples for Your Team Video
Employee Performance Metrics
Patrick shared a story about working with one of his clients to improve
employee engagement. As followers of the Topgrading methodology ,
they aimed to have as many A Players as possible on their team. They
started by measuring their employees as A, B, or C players based on
performance and Core Values. Then, they tracked "% of A Players" on
their KPI dashboard. Several other customers have tracked the
number of engaged employees.

They couldn't get this percentage higher than 50%, so they changed
their strategy slightly and identified a leading indicator to help them
push for the desired result. Their new goal was to have 100% of
managers as A Players. The idea was that Player managers would hire
other A Players and coach their direct reports who were B Players to
improve performance or make tough decisions to fire people who were
C Players. This new strategy worked! Once they shifted focus to
ensuring that all their managers were A Players, their total percentage
of A Players increased to 70%. Setting goals and relentlessly executing
them daily is the key to achieving them. The KPI examples for
managers got the team focused on doing the right things.

Employee Engagement Statistics

After trending up in recent years, employee engagement in the U.S.
saw its first annual decline in a decade -- dropping from 36% engaged
employees in 2020 to 34% in 2021. This pattern continued into 2022,
as 32% of full- and part-time employees working for organizations are
now engaged, while 18% are actively disengaged.

Source: gallup.com

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List of KPI Examples
Hopefully, these examples and the case study illustrating how one of
our client companies was able to leverage leading indicators to push
the Employee results they were hoping to achieve will help your team
think through the right handful of KPIs to monitor to know if your
employee health is on track or if you need to make some changes to
build your company and grow with purpose. Visit our comprehensive
list of balanced scorecard KPIs, which is full of team KPI examples, to
get your employee performance metrics dashboard started. Have
great skip-level meetings to engage all levels of your employees with
hand-selected skip-level meeting questions .

Rhythm Systems helps mid-market companies accelerate growth

through their suite of strategy & execution software products to
achieve your strategic goals. Remember that every manager in your
company is responsible for getting the most out of their teams; it is
not just a job for HR departments. Many of you also use OKRs, similar
to KPIs, and often need clarification. To learn more about the
difference, you might be interested in reading OKRs vs. KPIs: What's
the Difference? to ensure you have the right metrics to help you
improve your team's performance.

Need help aligning your team to achieve your growth goals? Rhythm
Systems software was ranked the #1 easiest software to use, with the
highest ROI, fastest implementation, and highest adoption rate on G2.
Want to know how to align employees with company goals ?

Are you looking for a KPI examples template for

employees?
Rhythm Systems KPI Resource Center

Looking for some KPI Examples to help get you started? Check out
our KPI blog articles :

The Power of Systems and People: Accountable Leaders and Teams

KPI Examples for any Industry

Recruiting KPI Examples

Team Accountability Framework

KPI Examples for Manufacturing

KPI Examples to Measure Productivity

Comprehensive Guide for KPI Evaluation