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A Comarative Study of Icici and Sbi e Banking Services Customer Satisfaction

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Abhinav Pandey
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46 views6 pages

A Comarative Study of Icici and Sbi e Banking Services Customer Satisfaction

Uploaded by

Abhinav Pandey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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11/21/24, 6:13 PM A COMARATIVE STUDY OF ICICI AND SBI E BANKING SERVICES CUSTOMER SATISFACTION

A COMARATIVE STUDY OF ICICI AND SBI


E BANKING SERVICES CUSTOMER
SATISFACTION
SCALE - 5 IS HIGHEST AND 1 IS LOWEST

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Email *

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Name

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Mobile no. *

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https://docs.google.com/forms/d/e/1FAIpQLScYKD7IujjJo4PPaM_EnwX2TFnTFFwATNOYwpSOUHra7gfZeg/viewform 1/6
11/21/24, 6:13 PM A COMARATIVE STUDY OF ICICI AND SBI E BANKING SERVICES CUSTOMER SATISFACTION

which bank do you prefer? *

ICICI BANK

SBI BANK

BOTH

ANY OTHER

Are you satisfied by speed of services through E- banking. *

1 2 3 4 5

E banking experience is quiet user friendly for you. *

1 2 3 4 5

It meets the current expectation of customers *

1 2 3 4 5

Using ATM/ POS are safe for transactions *

1 2 3 4 5

https://docs.google.com/forms/d/e/1FAIpQLScYKD7IujjJo4PPaM_EnwX2TFnTFFwATNOYwpSOUHra7gfZeg/viewform 2/6
11/21/24, 6:13 PM A COMARATIVE STUDY OF ICICI AND SBI E BANKING SERVICES CUSTOMER SATISFACTION

Not visiting to Branch improve customer satisfaction. *

1 2 3 4 5

Quality of services received through E banking is better than conventional *


system-

1 2 3 4 5

There is no time log in E baking services – *

1 2 3 4 5

Complaints are resolved within time frame. *

1 2 3 4 5

E banking transaction are safe and convenient *

1 2 3 4 5

https://docs.google.com/forms/d/e/1FAIpQLScYKD7IujjJo4PPaM_EnwX2TFnTFFwATNOYwpSOUHra7gfZeg/viewform 3/6
11/21/24, 6:13 PM A COMARATIVE STUDY OF ICICI AND SBI E BANKING SERVICES CUSTOMER SATISFACTION

E- Banking is time saving for customers *

1 2 3 4 5

Options in E-banking are complicated in use *

1 2 3 4 5

Wordings of E- Banking are complicated to understand *

1 2 3 4 5

It demands lots of time to go to desired transactions. *

1 2 3 4 5

Customers have to do lots of efforts for doing transaction. *

1 2 3 4 5

https://docs.google.com/forms/d/e/1FAIpQLScYKD7IujjJo4PPaM_EnwX2TFnTFFwATNOYwpSOUHra7gfZeg/viewform 4/6
11/21/24, 6:13 PM A COMARATIVE STUDY OF ICICI AND SBI E BANKING SERVICES CUSTOMER SATISFACTION

English language is a barrier in doing desired transactions. *

1 2 3 4 5

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11/21/24, 6:13 PM A COMARATIVE STUDY OF ICICI AND SBI E BANKING SERVICES CUSTOMER SATISFACTION

https://docs.google.com/forms/d/e/1FAIpQLScYKD7IujjJo4PPaM_EnwX2TFnTFFwATNOYwpSOUHra7gfZeg/viewform 6/6

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