JSS1 BUSINESS STUDIES EXAM QUESTIONS

Objective Questions (30 marks)

The Office

1. What is an office?
a) A place where goods are stored
b) A place where records are kept and administrative work is done
c) A place where goods are sold
d) A place where money is printed
2. Which of these is a function of an office?
a) Cooking meals
b) Storing food
c) Processing information
d) Watching over factories
3. The head of an office is often referred to as:
a) Office cleaner
b) Office manager
c) Cashier
d) Clerk

The Clerical Staff

4. Who is a clerical staff?

a) Someone who cleans the office
b) Someone who performs administrative duties like filing and typing
c) Someone who builds offices
d) Someone who manages a company
5. The main duty of a clerical officer is:
a) Preparing meals
b) Keeping records and managing documents
c) Selling goods
d) Driving company vehicles
6. A clerical staff must possess which skill?
a) Bricklaying
b) Good handwriting and typing skills
c) Farming knowledge
d) Tailoring skills

The Right Attitude to Work

7. An employee who comes to work early shows:

a) Laziness
b) Punctuality
 c) Carelessness
d) Timidity
8. Which of the following is NOT a good attitude to work?
a) Honesty
b) Laziness
c) Diligence
d) Respect
9. Being committed to one's duties at work is known as:
a) Hard work
b) Lateness
c) Fraud
d) Disobedience

Introduction to Office Equipment

10. Which of these is NOT an example of office equipment?

a) Telephone
b) Tractor
c) Photocopier
d) Computer
11. The purpose of office equipment is to:
a) Make work easier and faster
b) Make offices bigger
c) Waste time
d) Store raw materials
12. A machine used for making duplicate copies of documents is called:
a) Typewriter
b) Printer
c) Photocopier
d) Shredder

Different Departments in an Organization

13. The department responsible for hiring workers is the:

a) Production department
b) Human Resources department
c) Finance department
d) Sales department
14. Which department is in charge of producing goods?
a) Marketing
b) Human Resources
c) Production
d) Administrative
15. The department that keeps records of money is:
a) Research and Development
b) Finance
 c) Customer Service
d) Logistics

Occupation (Definition and Types)

16. Which of these defines occupation?

a) A job or profession one does for a living
b) A place to relax
c) A hobby or leisure activity
d) A location for farming
17. Farming, fishing, and mining are examples of:
a) Secondary occupation
b) Tertiary occupation
c) Primary occupation
d) Quaternary occupation
18. Teaching and medical practice belong to which type of occupation?
a) Primary
b) Secondary
c) Tertiary
d) Informal

General Knowledge Across Topics

19. Which of the following is an example of good office behavior?

a) Gossiping
b) Being punctual and respectful
c) Stealing office supplies
d) Ignoring instructions
20. The machine used for typing documents in the office is called a:
a) Typewriter
b) Shredder
c) Generator
d) Stove
21. The part of an office where goods are sold is the:
a) Store
b) Sales department
c) Production department
d) Finance department
22. Clerical workers usually work with:
a) Tools and machinery
b) Documents and records
c) Cars and buses
d) Animals and crops
23. An office worker who is dishonest can cause:
a) Loss of trust and reputation
b) Growth in sales
 c) More promotions
d) Increase in salary
24. Office equipment helps in:
a) Slowing down work
b) Increasing efficiency
c) Producing goods
d) Earning money
25. A worker who completes tasks quickly and effectively demonstrates:
a) Procrastination
b) Efficiency
c) Dishonesty
d) Laziness
26. The department that creates advertisements is:
a) Production
b) Marketing
c) Finance
d) Human Resources
27. Examples of tertiary occupations are:
a) Fishing and farming
b) Building and weaving
c) Teaching and banking
d) Mining and quarrying
28. The act of destroying office documents after use is done with:
a) A stapler
b) A shredder
c) A printer
d) A scanner
29. Which of these is NOT part of the right attitude to work?
a) Gossiping about colleagues
b) Being respectful to others
c) Completing work on time
d) Being accountable
30. Which of these is a reason for having departments in an organization?
a) To ensure proper specialization
b) To make work more difficult
c) To reduce salaries
d) To reduce the number of workers

Essay Questions (Answer Any 3) - 10 marks each

1. Explain the meaning of an office and list four functions of an office.

2. Who is a clerical staff? Discuss three qualities of a good clerical staff.
3. Write a short essay on the right attitude to work, mentioning three examples of good
work ethics.
 4. Define office equipment and describe any three types commonly used in offices.
5. Explain the meaning of occupation and differentiate between primary and secondary
occupations with examples.
6. Write on any three departments in an organization and their functions.

Total Marks: 60

Let me know if you need further adjustments!

4o

You said:

now for Jss 2.... Duties and qualities of a receptionist, Documents handled by a receptionist,
office correspondence, types of office documents and record, the right attitude to work,
trade( internal and international), Market, bank service
ChatGPT said:

ChatGPT

Here’s a well-structured question set for JSS 2, based on the topics provided. The objective
section carries 1 mark each (30 marks), and the essay section carries 10 marks per question (30
marks).

Objective Questions (30 marks)

Duties and Qualities of a Receptionist

1. A receptionist is responsible for:

a) Cleaning the office
b) Welcoming visitors and answering inquiries
c) Operating machinery
d) Selling goods
2. Which of these is NOT a quality of a good receptionist?
a) Rudeness
b) Good communication skills
c) Politeness
d) Neat appearance
3. A receptionist who is well-organized helps to:
a) Create confusion in the office
b) Improve office efficiency
 c) Reduce customer satisfaction
d) Mismanage documents
4. The receptionist's desk is usually located:
a) At the entrance of the office
b) In the storehouse
c) In the manager's office
d) At the back of the building

Documents Handled by a Receptionist

5. Which of these documents is a receptionist most likely to handle?

a) Passports and visas
b) Visitors’ logbook and mail
c) Building plans
d) Medical prescriptions
6. A receptionist needs to handle incoming mail by:
a) Ignoring it
b) Destroying it
c) Sorting and forwarding it to the appropriate department
d) Storing it indefinitely
7. What is an outgoing mail register used for?
a) Recording incoming calls
b) Storing visitor names
c) Tracking outgoing letters and parcels
d) Listing office equipment

Office Correspondence

8. Office correspondence refers to:

a) Organizing parties
b) Communication through letters, emails, and memos in an office
c) Storing goods
d) Selling office supplies
9. A formal letter written in an office is used for:
a) Casual conversations
b) Official communication
c) Playing games
d) Decorating the office
10. An example of an informal office correspondence is:
a) A memo
b) A business proposal
c) A letter of complaint
d) A personal email

Types of Office Documents and Records

 11. Which of the following is NOT an example of office documents?
a) Invoices
b) Receipts
c) Textbooks
d) Memos
12. The document used to record the movement of goods in and out of a company is called:
a) Invoice
b) Delivery note
c) Agenda
d) Receipt
13. The purpose of office records is to:
a) Reduce office space
b) Keep accurate information for future reference
c) Destroy old documents
d) Create artwork

The Right Attitude to Work

14. What does it mean to have a good attitude to work?

a) Being lazy at the workplace
b) Showing commitment, honesty, and diligence
c) Arriving late to work every day
d) Gossiping about co-workers
15. A worker who is trustworthy and hardworking demonstrates:
a) Dishonesty
b) Carelessness
c) Good work ethics
d) Laziness

Trade (Internal and International)

16. Internal trade is the exchange of goods and services:

a) Between two countries
b) Within the same country
c) Across different continents
d) On the internet
17. A trade between Nigeria and Ghana is an example of:
a) Internal trade
b) Domestic trade
c) International trade
d) Wholesale trade
18. A person who sells goods in large quantities is called:
a) Retailer
b) Manufacturer
c) Wholesaler
d) Farmer
Market

19. A market can best be described as:

a) A place where goods and services are bought and sold
b) A storage room for goods
c) A playground
d) An office for correspondence
20. Which of these is NOT a type of market?
a) Physical market
b) Virtual market
c) Open-air market
d) Space market

Bank Services

21. A service provided by banks to store money securely is called:

a) Loan service
b) Deposit service
c) Mortgage service
d) Currency exchange
22. A savings account allows a customer to:
a) Borrow money from the bank
b) Save money and earn interest
c) Invest in the stock market
d) Purchase goods on credit
23. Which of the following is NOT a service offered by banks?
a) Accepting deposits
b) Lending money
c) Producing goods
d) Providing financial advice

General Knowledge Across Topics

24. A receptionist’s primary duty is to:

a) Welcome visitors and answer inquiries
b) Create company policies
c) Manage production
d) Handle marketing
25. Examples of formal office correspondence are:
a) Memos and reports
b) Text messages
c) Phone calls
d) Jokes
26. The right attitude to work encourages:
a) Respect and teamwork
b) Arguments with colleagues
 c) Constant absenteeism
d) Carelessness in completing tasks
27. International trade is important because it:
a) Increases local job opportunities
b) Promotes cultural exchange and access to goods not produced locally
c) Prevents imports and exports
d) Focuses only on domestic goods
28. A cashier in a bank deals with:
a) Selling goods
b) Handling cash transactions
c) Delivering mail
d) Supervising offices
29. A receipt serves as:
a) Proof of payment
b) A type of market
c) A visitor’s logbook
d) An invoice
30. A good receptionist must demonstrate:
a) Politeness and efficiency
b) Carelessness and rudeness
c) Dishonesty
d) Inability to communicate

Essay Questions (Answer Any 3) - 10 marks each

1. Explain five duties of a receptionist and list three qualities of a good receptionist.
2. Discuss three types of documents handled by a receptionist and their uses.
3. Write a short essay on the importance of having a good attitude to work.
4. Define internal and international trade, and state two differences between them.
5. What is a market? Explain any two types of markets and their characteristics.
6. List and explain three services provided by banks.