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RJ CV

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Sakshi Kale
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5 views

RJ CV

Uploaded by

Sakshi Kale
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Rohini Ramesh Jadhav

R 06, Kadva society Shivaji Nagar Gajpanth stop Mhasrul Nashik 422004
7218040720 | [email protected]

Objective
Seeking a challenging position in customer support where I can apply my proven track record of delivering high-
quality service. My objective is to exceed customer expectations, streamline support processes, and
collaborate with teams to optimize customer experiences while enhancing the company's reputation and
bottom line

Experience

Technical support
11-10-2021 - 31-10-2022
ARESS Software and Education Technologies
* AS a Customer Relationship Management specialists in an Technical support team in IT company my
responsibilities was revolve around ensuring positive interactions,
fostering strong relationships and meeting the needs of clients.
* Serving as the primary point of contact for all client imquiries,issues,or escalations.
*Oversee the mails of clients ensuring timely responses to their queries and providing solutions to technical
problems within
agreed upon service level agreement.
*Develop and nurture strong relationships with key clients to ensure satisfaction and loyalty.
*Identify opportunities to upsell additional IT service or products based on clients evolving needs.
*Develop strategies to retain existing clients and ensure contract renewals. For instance, implement a proactive
client
retention plan involving personalised follow ups and exclusive training sessions, resulting in an 80% contract
renewal rate.

Customer Relationship Manager


15-12-2022 - 10-08-2023
Govind Engineering
* As a customer relationship manager my responsibilities are encompass various aspects of client
management,
technical
expertise,and proactive engagement tailored to the engineering sector . As a customer relationship manager I
am
collaborating with sales, marketing and engineering department to align strategies and ensure client
satisfaction.
*Gather client feedback on engineering services provided,compile insights and collaborate with the Engineering
team to
implement improvements or innovate features.
* Address and resolve client concerns or conflicts relayed to engineering deliverables promptly and efficiently.
*Collaborate with the Engineering team to provide technical support and propose innovative engineering
solutions aligned
with client project objectives.
*Conduct through consulatations with clients to assess their engineering needs

Customer care executive


11-08-2023 -
Global Polyurethanes LLP
As a Customer care executive my Responsibilities are addressing customer inquiries, requests, and complaints
promptly and professionally through various channels such as phone ,email, chat.
* Offering assistance and guidance to customers regarding products, services, policies, procedures, and
account
information.
* Resolving customer issues, complaints, and concerns effectively and efficiently, aiming for satisfactory
outcomesand maintain customer satisfaction.
* Recording details of customer interactions, imquiries, complaints and actions taken to ensure accurate
documentation and follow up.
* Communicating with customers clearly,courteously and empathically to ensure understandings , build rapport
and foster positive relationships.
Proficient in managing and communicating with international clients from diverse cultural backgrounds,
ensuring
effective engagement and satisfaction

Internship

Mithila Iconic Art :


Completed one month internship from 31 August 2020 to 30 September 2020.

Hase Associates:
Completed one month internship from 1 July 2020 to 31August 2020.

Govind Engineering:
Completed one year internship from 01 October 2020 to 30 September 2021.

Education

Course / Degree School / University Grade / Score Year

MBA Pune University 74.28% 2021

B.Com Pune University 68.20% 2019

HSC Pune University 72.31% 2016

SSC Pune University 87.40% 2014

Projects

To know the functions of banking institutions


Conducted the compressive analysis of banking institutions to understand the core functions for a project of
financial services.

To know the process of internal audit and external audit


Researched and delineated internal audit and external audit process for comphrensive understanding.

Languages

English

Hindi

Marathi

Skills
Highly skilled in applying creative and innovative approaches to problem solving ,fostering, unique and affective
solutions.

Excellent verbal and written communication abilities, consistently conveying complex information in a clear and
concise matter

Eager and quick learner, consistently acquiring new knowledge and skills to ahead of evolving industry trends.

Activities

Actively participated in online quiz competition during covid pandemic.

Actively participated in management and Co ordination of Pune marathon.

Interests

Participating in social activities

Throwball

Reading books

Achievements

Employee of the month

Certification

Fundamentals of digital marketing

Advance Google Analytics

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