GIRISH REDDY

Business Analyst
[email protected] | 4692787211

PROFESSIONAL SUMMARY

 Dynamic Business Analyst with 10+ years of demonstrated excellence in bridging business needs with technical solutions.
 Skilled in eliciting and defining requirements, I create comprehensive documentation, including BRDs, FRDs, user stories,
and test cases, ensuring streamlined project execution and robust stakeholder alignment.
 Expert in SDLC and Agile methodologies, leading successful transformations and orchestrating Agile Release Trains (ARTs)
for seamless collaboration and timely project delivery.
 Proficient in system analysis and defining Agile metrics, with experience facilitating key ceremonies such as PI Planning and
Scrum calls.
 My proficiency in data visualization using Power BI, Tableau, and Excel provides actionable insights that drive strategic
decision-making and business growth.
 My expertise extends to project management tools like JIRA, Microsoft Project, and Azure DevOps, supporting seamless
collaboration and on-time delivery.
 Excelled in delivering impactful presentations to diverse audiences, effectively conveying complex technical concepts in a
clear, concise manner, and ensuring stakeholder buy-in and understanding through well-organized presentations and engaging
communication strategies.
 My leadership experience includes guiding cross-functional teams, fostering a culture of innovation, and aligning project
outcomes with organizational goals. With a commitment to regulatory compliance and risk mitigation, I implement robust
processes and controls to support sustainable success.

TECHNICAL SKILLS

Documentation Skills Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories,
Process Flow Diagrams, Data Flow Diagrams, Technical Specifications, Test Cases, Traceability Matrix
Technical Skills Business Process Modeling, Use Case Development, Requirements Gathering, Data Analysis, SQL,
UML, API Integration, Prototyping
Project Management JIRA, Microsoft Project, Smartsheet, Confluence, Azure Devops
Tools
Programming SQL, Python, R
Visio Process Flow Diagrams, Organizational Charts, Network Diagrams, BPMN Diagrams
MS Office Microsoft Word (Document Creation), PowerPoint (Presentations), Outlook (Email & Scheduling),
OneNote (Note Taking), Access (Database Management)
Data Visualization Power BI, Tableau, Excel (Advanced), Google Data Studio
Skills
SDLC Agile (Scrum, Kanban), Waterfall, SDLC Documentation

WORK EXPERIENCE

Lead Business Analyst | Blue Cross and Blue Shield of Texas, Richardson, TX September 2022 - Current

 Strategically orchestrated cross-functional collaboration between business, IT, and operations stakeholders, ensuring
cohesive understanding of project objectives, scope boundaries, and delivery timelines, leading to optimized project
execution.
 Acted as the principal interface between business stakeholders and technical teams, ensuring the precise translation of
business requirements into actionable, technically feasible specifications. This facilitated clear, consistent communication
and alignment, enabling the development of solutions that effectively met stakeholder needs.
 Led user story mapping sessions and collaborated with product owners to break down large epics into clear, testable user
stories, ensuring alignment with project goals and priorities.
 Managed the prioritization and refinement of user stories and tasks, conducting regular backlog grooming sessions to
optimize the flow of work. Leveraged Agile best practices to streamline workflows, ensuring the timely delivery of high-
priority features and achieving key milestones through efficient sprint execution.
  Designed and created BPMN-compliant process flow diagrams, data flow diagrams, and workflows to visualize and
optimize complex business processes, ensuring alignment with business goals and technical constraints.
 Re-engineered business processes to eliminate inefficiencies and improve workflows, resulting in enhanced productivity
and cost savings.
 Conducted GAP analysis and feasibility studies, ensuring alignment between current and future states for scalability and
bridging technical and business requirements.
 Proficient in creating comprehensive documentation (BRDs, Functional Specifications, SOPs), ensuring clarity,
consistency, and alignment across teams throughout the project lifecycle.
 Authored detailed change management documentation, including impact assessments, communication plans, and change
control processes to manage scope changes and mitigate risks effectively.
 Led change impact assessments, developed communication plans, and monitored change requests to prevent scope creep,
ensuring alignment with business goals and project timelines.
 Proficient in using tools like Azure DevOps, JIRA, and Confluence for requirement management, test tracking, defect
resolution, and facilitating team collaboration.
 Delivered functional and technical documentation, ensuring clear communication of project requirements and technical
solutions for seamless implementation.
 Ensured regulatory compliance, including HIPAA and healthcare industry standards, by implementing solutions aligned
with necessary regulations and performing post-change evaluations.
 Created data-driven dashboards and reports using Tableau and Power BI to provide stakeholders with actionable insights,
supporting informed decision-making and continuous process improvement.
 Demonstrated exceptional communication skills by facilitating seamless interaction between business, technical teams,
and stakeholders, ensuring clear understanding of project requirements, scope, and timelines, while addressing concerns
and providing regular updates to maintain alignment throughout the project lifecycle.
 Managed project knowledge repositories, maintained comprehensive documentation libraries, provided training to team
members, ensuring smooth project handovers and reducing operational disruptions post-change.

Senior Business Systems Analyst| Colorado Department of Revenue (CDOR), Denver, CO June 2020 to August 2022

 Partnered with cross-functional teams, including IT, legal, and finance, to align project goals with organizational
objectives.
 Authored detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) for the tax
management system, ensuring all business needs were captured clearly.
 Conducted workshops and JAD sessions with stakeholders to gather and validate requirements, creating initial process
flow diagrams and data models to support system design.
 Ensured the project adhered to CDOR’s compliance and regulatory standards from the outset by reviewing state tax
regulations and integrating them into the project requirements.
 Fostered effective communication between technical teams and non-technical stakeholders, ensuring all parties were
aligned throughout the project lifecycle.
 Prepared process flow diagrams, user manuals, and training materials to support system users and stakeholders.
Documented meeting notes, action items, and follow-ups to ensure clear communication and transparency across teams.
 Worked closely with vendors and third-party consultants to implement system enhancements and resolve technical
issues, maintaining focus on project timelines and quality.
 Utilized Microsoft Visio to design and maintain detailed process flow diagrams, workflows, and organizational charts,
while collaborating with teams to map current and future state processes for optimization.
 Conducted gap analyses to identify discrepancies between current systems and the desired future state, proposing
solutions to streamline tax filing and payment processes.
 Developed advanced Excel models to identify trends and discrepancies in revenue collection, using pivot tables,
dashboards, and macros to automate reporting and ensure data accuracy.
 Supported testing and User Acceptance Testing (UAT) by defining test cases, validating results, and addressing defects
as they arose, ensuring smooth integration and minimal disruption.
 Facilitated training sessions for staff on new processes and system functionalities post-implementation, ensuring
successful adoption of the new system.
 Led the business analysis efforts for the modernization of the tax and revenue management system, ensuring full
compliance with state regulations and seamless system integration.
 Acted as a liaison between CDOR and external vendors to ensure successful project delivery within scope and budget,
adhering to timelines and regulatory compliance.
  Delivered comprehensive documentation, including user manuals, system guides, and final process flow diagrams,
ensuring that all deliverables met the project requirements and facilitated smooth handover to stakeholders.

ServiceNow Business Analyst| Alliance Bank, Sulphur Springs, TX February 2018 to May 2020

 The project involved enhancing and automating the bank's asset management processes using the ServiceNow platform,
focusing on asset tracking, lifecycle management, and financial reporting.
 My role was to ensure clear communication between technical teams and business users, manage requirements, and
ensure that the final product aligned with business goals and provided measurable improvements in asset management
efficiency.
 I took ownership of the project from initiation to delivery, collaborating closely with key stakeholders, including IT
teams, business users, and external vendors.
 Conducted workshops with stakeholders to gather detailed business requirements for ServiceNow Asset Management
processes, including asset tracking, lifecycle management, and financial tracking.
 Conducted detailed stakeholder analysis to ensure business goals were reflected in system requirements and software
deliverables.
 I analyzed the existing asset management processes, identified gaps, and mapped out the future-state processes, ensuring
that the solution would address business needs and improve operational efficiency.
 I worked closely with the development team throughout the project, ensuring that the ServiceNow configuration was
aligned with business requirements.
 This involved supporting the design of asset management workflows, configuring the ServiceNow platform to meet
specific needs, and ensuring that the solution adhered to industry best practices.
 As part of the testing process, I led User Acceptance Testing (UAT), working with end users to ensure that the system
met their expectations.
 Supported the development and delivery of change management initiatives, ensuring seamless adoption of ServiceNow
Asset Management tools across the organization.
 Identified process inefficiencies and recommended improvements to streamline asset lifecycle management, reducing
costs and enhancing operational efficiency.
 Collaborated with stakeholders to define and implement customized reports and dashboards in ServiceNow to provide
real-time insights into asset performance and utilization.
 Developed user training materials and conducted training sessions for business users, ensuring successful system
adoption and support for ServiceNow Asset Management post-deployment.
 Ensured that the asset management solution was compliant with regulatory requirements, working closely with the legal
and compliance teams to verify asset tracking and auditing processes.
 Throughout the project, I used tools like ServiceNow for asset management configuration, Jira for tracking project
progress, and Confluence for documentation and knowledge sharing.
 The project was delivered on time and within scope, with the new asset management solution being fully integrated into
the bank's operations.

Agile Business Analyst | Sonata Software Limited, India December 2014 to January 2018

 Collaborated with diverse stakeholders to elicit and analyze comprehensive business requirements using advanced
techniques such as stakeholder interviews, surveys, workshops, and focus groups.
 Authored detailed and technically sound user stories with clear acceptance criteria to guide Agile development teams in
delivering incremental value.
 Partnered closely with Scrum teams, product owners, and developers to prioritize, refine, and groom the product backlog,
ensuring alignment with business objectives and technical feasibility.
 Actively participated in Agile ceremonies, including sprint planning, daily stand-ups, retrospectives, and sprint
reviews/demos, driving continuous improvement and team collaboration.
 Acted as a bridge between business stakeholders and technical teams, ensuring seamless communication, alignment on
objectives, and the resolution of technical challenges.
 Managed and set realistic stakeholder expectations by providing frequent, data-driven progress updates and effectively
handling scope changes.
 Conducted in-depth analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for
improvement; proposed workflow automation solutions to enhance operational accuracy and efficiency.
 Implemented automation initiatives using BPM tools and scripting, significantly reducing manual effort and enhancing
system reliability.
 Created and maintained key documentation artifacts, including Business Requirement Documents (BRDs), Functional
Requirement Documents (FRDs), use cases, and process specifications.
 Developed detailed process flow diagrams, data flow diagrams, and user journey maps using Visio and Lucidchart to
enhance cross-team understanding of system workflows and user interactions.
 Supported QA teams by designing and reviewing test cases, validating test outcomes, and ensuring deliverables adhered
to business and technical requirements.
 Facilitated and conducted User Acceptance Testing (UAT) sessions, ensuring a structured process for issue identification,
resolution, and user sign-off.
 Leveraged tools such as Jira, Confluence, and MS Office Suite to document project artifacts, track task progress, and
maintain transparent communication.
 Delivered multiple complex projects under tight deadlines by applying Agile methodologies, ensuring iterative delivery
of prioritized features and risk mitigation.
 Enhanced client satisfaction by ensuring deliverables were aligned with business objectives, optimized for end-user
experience, and met quality standards.
 Conducted comprehensive training sessions and created user manuals for end-users to facilitate seamless adoption of new
systems and processes with minimal disruption.
 Provided post-implementation support, troubleshooting technical issues, gathering user feedback, and proposing iterative
improvements for long-term success.