Operation Manual

LinkNet® Option
for use with 723 Digital Controls

Manual 02826 (Revision A)

 WARNING—DANGER OF DEATH OR PERSONAL INJURY
WARNING—FOLLOW INSTRUCTIONS
Read this entire manual and all other publications pertaining to the work to be performed
before installing, operating, or servicing this equipment. Practice all plant and safety
instructions and precautions. Failure to follow instructions can cause personal injury and/or
property damage.
WARNING—OUT-OF-DATE PUBLICATION
This publication may have been revised or updated since this copy was produced. To verify
that you have the latest revision, be sure to check the Woodward website:
www.woodward.com/pubs/current.pdf
The revision level is shown at the bottom of the front cover after the publication number. The
latest version of most publications is available at:
www.woodward.com/publications
If your publication is not there, please contact your customer service representative to get
the latest copy.
WARNING—OVERSPEED PROTECTION
The engine, turbine, or other type of prime mover should be equipped with an overspeed
shutdown device to protect against runaway or damage to the prime mover with possible
personal injury, loss of life, or property damage.
The overspeed shutdown device must be totally independent of the prime mover control
system. An overtemperature or overpressure shutdown device may also be needed for
safety, as appropriate.
WARNING—PROPER USE
Any unauthorized modifications to or use of this equipment outside its specified
mechanical, electrical, or other operating limits may cause personal injury and/or property
damage, including damage to the equipment. Any such unauthorized modifications: (i)
constitute "misuse" and/or "negligence" within the meaning of the product warranty
thereby excluding warranty coverage for any resulting damage, and (ii) invalidate product
certifications or listings.

CAUTION—POSSIBLE DAMAGE TO EQUIPMENT OR PROPERTY

CAUTION—BATTERY CHARGING
To prevent damage to a control system that uses an alternator or battery-charging device, make
sure the charging device is turned off before disconnecting the battery from the system.
CAUTION—ELECTROSTATIC DISCHARGE
Electronic controls contain static-sensitive parts. Observe the following precautions to
prevent damage to these parts.
• Discharge body static before handling the control (with power to the control turned off,
contact a grounded surface and maintain contact while handling the control).
• Avoid all plastic, vinyl, and Styrofoam (except antistatic versions) around printed circuit
boards.
• Do not touch the components or conductors on a printed circuit board with your hands
or with conductive devices.

IMPORTANT DEFINITIONS
• A WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
• A CAUTION indicates a potentially hazardous situation which, if not avoided, could result in
damage to equipment or property.
• A NOTE provides other helpful information that does not fall under the warning or caution
categories.

Revisions—Text changes are indicated by a black line alongside the text.

Woodward Governor Company reserves the right to update any portion of this publication at any time. Information
provided by Woodward Governor Company is believed to be correct and reliable. However, no responsibility is
assumed by Woodward Governor Company unless otherwise expressly undertaken.
© Woodward 1997
All Rights Reserved
Manual 02826 LinkNet Option

Contents

ELECTROSTATIC DISCHARGE AWARENESS .................................................. II

CHAPTER 1. LINKNET® I/O NETWORK.......................................................... 1
Introduction.............................................................................................................1
Network Architecture ..............................................................................................1
Hardware ................................................................................................................1
Class I, Division 2, Groups A, B, C, D Hazardous Locations.................................3
I/O Module Specifications.......................................................................................4
Individual I/O Module Specifications ......................................................................5
Cable Length and Number of LinkNet I/O Modules ...............................................6
LinkNet I/O Module Descriptions............................................................................6
CHAPTER 2. SERVICE OPTIONS ................................................................. 22
Product Service Options.......................................................................................22
Returning Equipment for Repair...........................................................................23
Replacement Parts ...............................................................................................24
How to Contact Woodward...................................................................................24
Engineering Services ...........................................................................................25
Technical Assistance............................................................................................26

Illustrations and Tables

Figure 1-1. Direct Wired Network ...........................................................................2

Figure 1-2. Network Wired Via Stubs .....................................................................3
Figure 1-3. LinkNet Relay Contacts .......................................................................5
Figure 1-4. Discrete Input Module Block Diagram .................................................7
Figure 1-5. 4–20 mA Input Module Block Diagram ................................................8
Figure 1-6. Thermocouple Input Module Block Diagram .......................................9
Figure 1-7. RTD Input Module Block Diagram .....................................................10
Figure 1-8. Relay Output Module Block Diagram.................................................11
Figure 1-9. 4–20 mA Output Module Block Diagram ...........................................12
Figure 1-10a. Troubleshooting Flowchart (1 of 2) ................................................14
Figure 1-10b. Troubleshooting Flowchart (2 of 2) ................................................15
Figure 1-11. Discrete In Module Wiring Diagram .................................................16
Figure 1-12. Analog In Module Wiring Diagram ...................................................17
Figure 1-13. Thermocouple Module Wiring Diagram ...........................................18
Figure 1-14. RTD Module Wiring Diagram...........................................................19
Figure 1-15. Discrete Out Module Wiring Diagram ..............................................20
Figure 1-16. Analog Out Module Wiring Diagram ................................................21

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Electrostatic Discharge Awareness

All electronic equipment is static-sensitive, some components more than others.
To protect these components from static damage, you must take special
precautions to minimize or eliminate electrostatic discharges.

Follow these precautions when working with or near the control.

1. Before doing maintenance on the electronic control, discharge the static

electricity on your body to ground by touching and holding a grounded metal
object (pipes, cabinets, equipment, etc.).

2. Avoid the build-up of static electricity on your body by not wearing clothing
made of synthetic materials. Wear cotton or cotton-blend materials as much
as possible because these do not store static electric charges as much as
synthetics.

3. Keep plastic, vinyl, and Styrofoam materials (such as plastic or Styrofoam

cups, cup holders, cigarette packages, cellophane wrappers, vinyl books or
folders, plastic bottles, and plastic ash trays) away from the control, the
modules, and the work area as much as possible.

4. Do not remove the printed circuit board (PCB) from the control cabinet
unless absolutely necessary. If you must remove the PCB from the control
cabinet, follow these precautions:

• Do not touch any part of the PCB except the edges.

• Do not touch the electrical conductors, the connectors, or the

components with conductive devices or with your hands.

• When replacing a PCB, keep the new PCB in the plastic antistatic
protective bag it comes in until you are ready to install it. Immediately
after removing the old PCB from the control cabinet, place it in the
antistatic protective bag.

CAUTION—ELECTROSTATIC DISCHARGE
To prevent damage to electronic components caused by improper handling,
read and observe the precautions in Woodward manual 82715, Guide for
Handling and Protection of Electronic Controls, Printed Circuit Boards, and
Modules.

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Manual 02826 LinkNet Option

Chapter 1.
LinkNet® I/O Network

Introduction
The LinkNet® option provides distributed I/O capabilities for the 723 control
system. The LinkNet I/O modules are well suited for non-time-critical control
functions like sequencing and monitoring.

Other manuals that may prove helpful are:

02007 DSLC Digital Synchronizer and Load Control
02758 723 Hardware Manual
02784 723 Software/DSLC Compatible
02785 723 Software/Analog Load Share

Network Architecture
An I/O network consists of a 723 LinkNet channel, which provides independent
network trunks of up to 60 I/O modules. The LinkNet I/O modules, or nodes, on
each trunk are attached to the 723 via a single twisted pair wire.

Each LinkNet I/O module has two rotary switches that are used to set its network
address. On installation, these switches must be dialed so that the I/O module's
number, 1–60, matches the network address defined for this I/O module in the
application program. The I/O modules may be placed in any order on the
network, and gaps are allowed in the address sequence.

Hardware
Each network consists of one LinkNet channel of a 723 and many I/O modules.
The I/O modules include thermocouple, RTD, 4–20 mA, and discrete input
modules, as well as 4–20 mA and relay output modules. All of the analog
modules consist of six channels per module. The relay output module contains
eight channels, and the discrete input module has 16 channels.

Each I/O module is housed in a plastic, field termination module-type package for
DIN rail mounting. The LinkNet I/O modules can be mounted in the control
cabinet or in any convenient location in the vicinity of the engine or turbine that
meets the temperature and vibration specifications. Each I/O module must be
grounded to the DIN rail through a grounding block (Woodward part number
1604-813).

All LinkNet I/O modules communicate with the 723 through shielded twisted pair
wiring. The specifications for the LinkNet system require that listed level V type
cable be used. The network may be wired directly from I/O module to I/O
module, as shown in Figure 1-1, or the I/O modules may be connected to the
network via stubs, as in Figure 1-2. A termination network (Woodward part
number 9905-760) must be installed at the last LinkNet I/O module on the
network. There is no polarity associated with the network wiring. For optimum
EMC performance, the network cable shield should be landed at each I/O
module, and the exposed wire length limited to 25 mm (1 inch). At the 723, the
outer insulation should be stripped and the bare shield landed to the chassis.

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All field wiring should be shielded. The shield should be landed in the terminal
block provided, and the exposed wiring, after the shield is separated, should be
limited to 25 mm.

NOTE
The LinkNet modules should always be installed in an enclosure provided by
the user, or be otherwise operator inaccessible. The modules should be
accessed only for maintenance purposes, in which case, the ESD
procedures on page ii should be followed.

For Lloyd’s Register of Shipping applications, the power to each I/O module must
be transient-protected through the use of Termitab-UK 5/24 AC suppressors
(from Phoenix Contact). Up to six I/O modules can be protected by one set
(1 pair) of suppressors. Also, the power for the Discrete Inputs must be transient-
protected. When the power is provided by a power source external to the
Discrete Input module, the power requires the same suppressors (Phoenix
Contact UK 5/24 AC) required for input power for all I/O modules (see Figure
1-1).

NOTE
Use only recommended shielded twisted pair data cable, provided by the
user, for the LinkNet network. Correct cable is available from Woodward,
Belden, or other suppliers providing an equivalent cable.

Woodward part number 2008-349

Belden
PO Box 1980
Richmond IN 47375
(317) 983-5200

Belden Part
Number Description
9207 PVC 20 AWG (0.5 mm²) shielded. NEC Type CL2, CSA cert. PCC FT
1.
89207 Teflon 20 AWG (0.5 mm²) shielded, Plenum version. NEC Type CMP,
CSA cert. FT 4.
YR28867 PVC 22 AWG (0.3 mm²) shielded
YQ28863 Plenum 22 AWG (0.3 mm²) shielded

Figure 1-1. Direct Wired Network

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Figure 1-2. Network Wired Via Stubs

Class I, Division 2, Groups A, B, C, D Hazardous

Locations
This equipment is suitable for use in Class I, Division 2, Groups A, B, C, and D,
or non-hazardous locations only.

Peripheral equipment must be suitable for the location in which used.

WARNING—EXPLOSION HAZARD
Do not disconnect equipment unless power has been switched off or the
area is known to be non-hazardous.

Substitution of components may impair suitability for Class I, Division 2.

AVERTISSEMENT—RISQUE D’EXPLOSION
Avant de déconnecter l’équipement, couper le courant ou s’assurer que
l’emplacement est désigné non dangereux.

La substitution de composants peut rendre ce matériel inacceptable pour

les emplacements de Classe I, Division 2.

NOTE
Installation wiring must be in accordance with Class I, Division 2 wiring
methods in Article 501-4(b) of the NEC, and in accordance with the authority
having jurisdiction.

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I/O Module Specifications

Accuracy
1% at 25 °C without field calibration

Power Supply Input

18 to 32 Vdc

Isolation
Network to I/O channel: 277 Vac
Power supply input to network: 277 Vac
I/O channel to I/O channel: 0 V
Power supply input to I/O channel: 500 Vdc except for discrete inputs,
discrete input power comes directly from power supply input

Throughput Times
The following are the formulas used to calculate the scan time of the LinkNet
system. The scan time is defined as the period, in milliseconds, in which all
nodes will send a message to the master node containing information about its
external stimulus. The input values are gathered, and the output values are
updated, by the nodes at the start of the scan period.

The scan time (ST) calculations are based on the quantity and types of
Input/Output node (ION) used. The types considered here are the output type
nodes (OTN) and the input type nodes (ITN). The GAP allows us to set up the
quantity of OTNs that will send readback data during the scan cycle by setting
the OUT_UPDATE field. Due to the method that is used within the software, the
tolerance for these figures is +15–10 ms.

If the quantity of OTN is less than or equal to 2, the formula to use is:
typical ST =(ION*5) + 95 (ms)
maximum ST =(ION*5) + 130 (ms)

If the quantity of OTN is greater than 2, the formula to use is:

typical ST =(ITN*5) + (OUT_UPDATE*5) + (OTN*10) + 65 (ms)
maximum ST =(ITN*5) + (OUT_UPDATE*5) + (OTN*10) + 100 (ms)

This scan time is how often the messages are sent, but the time from a stimulus
to detection by the master’s rate groups can be very much different, as can be
seen below.

quickest time for throughput =scan time (ms)

longest time for throughput =(scan time*2) – 15
+ rate group the LN_GROUP is set to (ms)

For example—Assume that the LN_GROUP is in RG1 and this is set to run every
80 ms, and that we also have one 4–20 mA input node connected to the network.

typical scan time =(1*5) + 95 =100 ms

quickest throughput =typical scan time =100 ms
longest throughput =(100*2) + 80 – 15 =265 ms

When the network is of a smaller size, the rate group setting of the LN_GROUP
can have an impact on the longest throughput value, but note that by increasing
the rate group setting, you are loading the processor more.

Field Wiring
2 mm2 (14 AWG) maximum wire size

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Manual 02826 LinkNet Option
Temperature Range
–40 to +55 °C

UL Listed Component
Class I, Division 2, Groups A, B, C, and D, when wired in accordance with
NEC Class I, Division 2 wiring methods

Shock and Vibration

US Mil-Std-810, 30 Gs sine wave at 11 ms
US Mil-Std-167, 18–50 Hz

EMC
Emissions: EN 55011, Class A, Group 1
Immunity: EN 50082-2

Discrete Input Current

13.1 mA per channel when “on” (@ 24 V)

Relay Contacts
Ratings: 5.0 A @ 28 Vdc resistive
0.5 A @ 115 Vac resistive

Figure 1-3. LinkNet Relay Contacts

Individual I/O Module Specifications

Temp Power
I/O Module Number of Resolution Coefficient Input Required at
Type Channels (bits) (ppm/°C) Impedance 24 V input
Discrete Input 16 N/A N/A N/A 6.5 W
Relay Output 8 N/A N/A N/A 5.0 W
4-20 mA Input 6 12 235 250 Ω 5.3 W
with 24 V
4-20 mA Input 6 12 235 250 Ω 2.4 W
4-20 mA Out 6 12 250 N/A 6.0 W
RTD Input 6 12 290 2.2 MΩ 3.1 W
Thermocouple 6 12 235 2 MΩ 2.4 W
Input (J or K +1 cold
type +1 AD592) junction

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Cable Length and Number of LinkNet I/O Modules

Specification 0 to 55 °C –20 to +55 °C –40 to +55 °C
Maximum network cable length 150 m 150 m 50 m
Maximum number of I/O modules 60 32 20
Maximum stub length 300 mm 300 mm 300 mm

LinkNet I/O Module Descriptions

The FAULT LED denotes the status of the module processor, and will be off
during normal operation. If the FAULT LED is on or is blinking, and cycling power
to the module does not change it, then the I/O module should be replaced.

The module address circuit reads the selected module address from the rotary
switches on each node. This address should correspond to the address of the
I/O module hardware in the application program. If these rotary switches are set
incorrectly, the node will not communicate with the 723, and a “no message” fault
will be annunciated through the application program. If two nodes are set to the
same address, an “address” fault will be annunciated through the application
program, and both nodes will not function. If the node address switches are
changed, power to the module must be cycled before it will read the new module
address and change its communication accordingly.

A “type” fault is annunciated through the application program when the wrong
module type is installed at a given address. For example, installing a
thermocouple module in place of an RTD module generates a type fault. If an
output node receives data intended for a different module type, it will not update
its outputs, and will set them to the “off” state when its watchdog timer times out.

No-message faults, address faults, and type faults can be latching or non-
latching (selectable within the 723 control). When these faults occur for an input
module, the application program can give default values for each channel.

Output modules contain readback circuits to verify proper operation of each

output channel. Analog input modules monitor a reference voltage to verify
proper operation of the A/D converter. Appropriate faults are annunciated
through the application program.

The LinkNet system accommodates hot-replacement of faulty nodes. When

replacing a node, the network cable connections must remain intact. A faulty
node can be removed from the network by pulling both terminal blocks out of
their headers, and removing the node from the DIN rail. The address switches of
the replacement node should be set to match those of the faulty node. The
replacement node can then be mounted on the DIN rail, and the terminal blocks
pushed into the headers. It may be necessary to reset the node through the
application program to reinitiate communications with the 723 and to clear the
“no message” fault.

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Manual 02826 LinkNet Option

Discrete Input Module

Figure 1-4 is a block diagram of the Discrete Input module. The module receives
information from field switches and relays. Power is provided for these contacts,
on four terminal blocks, TB-5 through TB-8. The input power on TB-2 may also
be used, but does not have the benefit of an internal fuse and some filtering,
therefore external fusing should be provided. The state of each discrete input is
passed through an optoisolator and an LED to the shift register. In this manner,
the LEDs will light when a contact is closed. The module processor receives this
information and transmits it through the transceiver to the 723.

Figure 1-4. Discrete Input Module Block Diagram

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4–20 mA Input Module

Figure 1-5 is a block diagram of the 4–20 mA input module. The module receives
information from 4–20 mA sources, such as transducers. Power is provided for
these transducers on one version of the module, but all module inputs must use
the power provided. No inputs may use a separate power source, as all of the
negatives are tied together and to 24 V common. The advantage of this module
version is that it simplifies wiring to devices such as transducers that require
external power. Each input is converted to a 0–5 V signal, and then multiplexed
to a voltage-to-frequency converter. The module processor reads the period of
this signal and converts it to a count, which it transmits through the transceiver to
the 723.

Figure 1-5. 4–20 mA Input Module Block Diagram

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Manual 02826 LinkNet Option

Thermocouple Input Module

Figure 1-6 is a block diagram of the thermocouple input module. The module
receives information from thermocouples, which can be either J or K type. The
type is selected in the application program. It also has an AD592 ambient
temperature sensor mounted on the module for cold junction temperature
sensing. The cold junction compensation is performed in software. There is a fail
high and a fail low version of the module, selected by jumpers on the board,
which allow the input channels to be pulled high or low on an open input. Each
input is multiplexed to a voltage-to-frequency converter. The module processor
reads the period of this signal and converts it to a count, which it transmits
through the transceiver to the 723.

Figure 1-6. Thermocouple Input Module Block Diagram

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RTD Input Module

Figure 1-7 is a block diagram of the RTD input module. A 1 or 2 mA source is
provided for each input. The module receives voltages from six 100 or 200 Ω,
3-wire RTDs. Each voltage is compensated for line resistance, and then is
multiplexed to a voltage-to-frequency converter. The module processor reads the
period of this signal and converts it to a count, which it transmits through the
transceiver to the 723.

Figure 1-7. RTD Input Module Block Diagram

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Relay Output Module

Figure 1-8 is a block diagram of the Relay Output module. The module outputs
information through eight 5 A form C relays. The relay output module processor
receives information through the transceiver, from the 723. The node then
updates the status of the shift register which updates the relays and a status
LED. The second set of relay contacts is input back into the module processor
through a shift register, for readback status. The readbacks are compared with
the desired outputs, and a status annunciated for each relay in the application
program. The relay output module has a watchdog that monitors the
communications from the module processor to the shift register, and disables the
relay drivers upon a loss of communications of more than 1.2 seconds. The node
will not function after a watchdog timeout, until its power is cycled or until the 723
is reset.

Figure 1-8. Relay Output Module Block Diagram

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4–20 mA Output Module

Figure 1-9 is a block diagram of the 4–20 mA Output module. The 4–20 mA
output module processor receives information through the transceiver, from the
723. The 4–20 mA output module then updates the status of the D/A converter
which outputs voltages to the current drivers. The output current is monitored by
the module processor through an A/D converter. The readback value and status
are available through the application program. The 4–20 mA output module has
a watchdog that monitors the communications from the module processor to the
D/A converter, and disables the current drivers upon a loss of communications of
more than 1.2 seconds. The module will not function after a watchdog timeout
until its power is cycled or the 723 is reset.

Figure 1-9. 4–20 mA Output Module Block Diagram

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Manual 02826 LinkNet Option

Troubleshooting Flowchart

If a problem occurs with the LinkNet network, use Figure 1-10 (Troubleshooting
Flowchart) as a guide to find and repair the problem.

Follow the flowchart down from the title block to the next block. This block may
be a rectangular suggestion block, or a diamond shaped decision block. When a
suggestion block is entered, do the check suggested. A suggestion block may
refer you to the control wiring diagram, the application program, or the module
field wiring.

If this check does no find the problem, continue down the flowchart.

When a decision block is entered, the question asked inside it must be

answered. This answer then determines the proper exit from that block. The exit
taken will lead you to another point on the flowchart.

By following the flowchart in this manner, you should be able to determine a

course of action for most problems.

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LinkNet Option Manual 02826

Figure 1-10a. Troubleshooting Flowchart (1 of 2)

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Manual 02826 LinkNet Option

Figure 1-10b. Troubleshooting Flowchart (2 of 2)

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Figure 1-11. Discrete In Module Wiring Diagram

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Manual 02826 LinkNet Option

Figure 1-12. Analog In Module Wiring Diagram

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Figure 1-13. Thermocouple Module Wiring Diagram

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Figure 1-14. RTD Module Wiring Diagram

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Figure 1-15. Discrete Out Module Wiring Diagram

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Manual 02826 LinkNet Option

Figure 1-16. Analog Out Module Wiring Diagram

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LinkNet Option Manual 02826

Chapter 2.
Service Options

Product Service Options

The following factory options are available for servicing Woodward equipment,
based on the standard Woodward Product and Service Warranty (5-01-1205)
that is in effect at the time the product is purchased from Woodward or the
service is performed:
• Replacement/Exchange (24-hour service)
• Flat Rate Repair
• Flat Rate Remanufacture

If you are experiencing problems with installation or unsatisfactory performance

of an installed system, the following options are available:
• Consult the troubleshooting guide in the manual.
• Contact Woodward technical assistance (see “How to Contact Woodward”
later in this chapter) and discuss your problem. In most cases, your problem
can be resolved over the phone. If not, you can select which course of
action you wish to pursue based on the available services listed in this
section.

Replacement/Exchange
Replacement/Exchange is a premium program designed for the user who is in
need of immediate service. It allows you to request and receive a like-new
replacement unit in minimum time (usually within 24 hours of the request),
providing a suitable unit is available at the time of the request, thereby
minimizing costly downtime. This is also a flat rate structured program and
includes the full standard Woodward product warranty (Woodward Product and
Service Warranty 5-01-1205).

This option allows you to call in the event of an unexpected outage, or in

advance of a scheduled outage, to request a replacement control unit. If the unit
is available at the time of the call, it can usually be shipped out within 24 hours.
You replace your field control unit with the like-new replacement and return the
field unit to the Woodward facility as explained below (see “Returning Equipment
for Repair” later in this chapter).

Charges for the Replacement/Exchange service are based on a flat rate plus
shipping expenses. You are invoiced the flat rate replacement/exchange charge
plus a core charge at the time the replacement unit is shipped. If the core (field
unit) is returned to Woodward within 60 days, Woodward will issue a credit for
the core charge. [The core charge is the average difference between the flat rate
replacement/exchange charge and the current list price of a new unit.]

Return Shipment Authorization Label. To ensure prompt receipt of the core,

and avoid additional charges, the package must be properly marked. A return
authorization label is included with every Replacement/Exchange unit that leaves
Woodward. The core should be repackaged and the return authorization label
affixed to the outside of the package. Without the authorization label, receipt of
the returned core could be delayed and cause additional charges to be applied.

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Manual 02826 LinkNet Option

Flat Rate Repair

Flat Rate Repair is available for the majority of standard products in the field.
This program offers you repair service for your products with the advantage of
knowing in advance what the cost will be. All repair work carries the standard
Woodward service warranty (Woodward Product and Service Warranty
5-01-1205) on replaced parts and labor.

Flat Rate Remanufacture

Flat Rate Remanufacture is very similar to the Flat Rate Repair option with the
exception that the unit will be returned to you in “like-new” condition and carry
with it the full standard Woodward product warranty (Woodward Product and
Service Warranty 5-01-1205). This option is applicable to mechanical products
only.

Returning Equipment for Repair

If a control (or any part of an electronic control) is to be returned to Woodward for
repair, please contact Woodward in advance to obtain a Return Authorization
Number. When shipping the item(s), attach a tag with the following information:
• name and location where the control is installed;
• name and phone number of contact person;
• complete Woodward part number(s) and serial number(s);
• description of the problem;
• instructions describing the desired type of repair.

CAUTION—ELECTROSTATIC DISCHARGE
To prevent damage to electronic components caused by improper handling,
read and observe the precautions in Woodward manual 82715, Guide for
Handling and Protection of Electronic Controls, Printed Circuit Boards, and
Modules.

Packing a Control
Use the following materials when returning a complete control:
• protective caps on any connectors;
• antistatic protective bags on all electronic modules;
• packing materials that will not damage the surface of the unit;
• at least 100 mm (4 inches) of tightly packed, industry-approved packing
material;
• a packing carton with double walls;
• a strong tape around the outside of the carton for increased strength.

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Return Authorization Number

When returning equipment to Woodward, please telephone and ask for the
Customer Service Department [1 (800) 523-2831 in North America or
+1 (970) 482-5811]. They will help expedite the processing of your order through
our distributors or local service facility. To expedite the repair process, contact
Woodward in advance to obtain a Return Authorization Number, and arrange for
issue of a purchase order for the item(s) to be repaired. No work can be started
until a purchase order is received.

NOTE
We highly recommend that you make arrangement in advance for return
shipments. Contact a Woodward customer service representative at
1 (800) 523-2831 in North America or +1 (970) 482-5811 for instructions and
for a Return Authorization Number.

Replacement Parts
When ordering replacement parts for controls, include the following information:
• the part number(s) (XXXX-XXXX) that is on the enclosure nameplate;
• the unit serial number, which is also on the nameplate.

How to Contact Woodward

In North America use the following address when shipping or corresponding:
Woodward Governor Company
PO Box 1519
1000 East Drake Rd
Fort Collins CO 80522-1519, USA

Telephone—+1 (970) 482-5811 (24 hours a day)

Toll-free Phone (in North America)—1 (800) 523-2831
Fax—+1 (970) 498-3058

For assistance outside North America, call one of the following international
Woodward facilities to obtain the address and phone number of the facility
nearest your location where you will be able to get information and service.

Facility Phone Number

Brazil +55 (19) 3708 4800
India +91 (129) 230 7111
Japan +81 (476) 93-4661
The Netherlands +31 (23) 5661111

You can also contact the Woodward Customer Service Department or consult
our worldwide directory on Woodward’s website (www.woodward.com) for the
name of your nearest Woodward distributor or service facility.

24 Woodward
Manual 02826 LinkNet Option

Engineering Services
Woodward Industrial Controls Engineering Services offers the following after-
sales support for Woodward products. For these services, you can contact us by
telephone, by email, or through the Woodward website.

• Technical Support
• Product Training
• Field Service

Contact information:
Telephone—+1 (970) 482-5811
Toll-free Phone (in North America)—1 (800) 523-2831
Email—[email protected]
Website—www.woodward.com

Technical Support is available through our many worldwide locations or our

authorized distributors, depending upon the product. This service can assist you
with technical questions or problem solving during normal business hours.
Emergency assistance is also available during non-business hours by phoning
our toll-free number and stating the urgency of your problem. For technical
support, please contact us via telephone, email us, or use our website and
reference Customer Services and then Technical Support.

Product Training is available at many of our worldwide locations (standard

classes). We also offer customized classes, which can be tailored to your needs
and can be held at one of our locations or at your site. This training, conducted
by experienced personnel, will assure that you will be able to maintain system
reliability and availability. For information concerning training, please contact us
via telephone, email us, or use our website and reference Customer Services
and then Product Training.

Field Service engineering on-site support is available, depending on the product

and location, from one of our many worldwide locations or from one of our
authorized distributors. The field engineers are experienced both on Woodward
products as well as on much of the non-Woodward equipment with which our
products interface. For field service engineering assistance, please contact us
via telephone, email us, or use our website and reference Customer Services
and then Technical Support.

Woodward 25
 LinkNet Option Manual 02826

Technical Assistance
If you need to telephone for technical assistance, you will need to provide the following information.
Please write it down here before phoning:

General
Your Name
Site Location
Phone Number
Fax Number

Prime Mover Information

Engine/Turbine Model Number
Manufacturer
Number of Cylinders (if applicable)
Type of Fuel (gas, gaseous, steam, etc)
Rating
Application

Control/Governor Information
Please list all Woodward governors, actuators, and electronic controls in your system:

Woodward Part Number and Revision Letter

Control Description or Governor Type

Serial Number

Woodward Part Number and Revision Letter

Control Description or Governor Type

Serial Number

Woodward Part Number and Revision Letter

Control Description or Governor Type

Serial Number
If you have an electronic or programmable control, please have the adjustment setting positions or
the menu settings written down and with you at the time of the call.

26 Woodward
 We appreciate your comments about the content of our publications.
Send comments to: [email protected]
Please include the manual number from the front cover of this publication.

PO Box 1519, Fort Collins CO 80522-1519, USA

1000 East Drake Road, Fort Collins CO 80525, USA
Phone +1 (970) 482-5811 • Fax +1 (970) 498-3058
Email and Website—www.woodward.com

Woodward has company-owned plants, subsidiaries, and branches,

as well as authorized distributors and other authorized service and sales facilities throughout the world.
Complete address / phone / fax / email information for all locations is available on our website.

06/5/F