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NodeFlair Resume 2024-04-24 11 22 14

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Đoàn Thị Lê Nguyên
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22 views1 page

NodeFlair Resume 2024-04-24 11 22 14

Uploaded by

Đoàn Thị Lê Nguyên
Copyright
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DOAN THI THU THAO

Pham Van Dong, Hiep Binh Chanh, Thu Duc City • [email protected] • (+84) 337 963 112 • linkedin.com/in/tthaodoan142
Experienced professional in sales logistics with a proven track record of efficiently resolving inquiries and ensuring customer satisfaction. Seeking
Customer Service position to leverage expertise in logistics coordination and customer relations. Eager to contribute to the success of Thami
Shipping & Airfreight Corporation (TMC).

WORK EXPERIENCE

Sales Executive May 2023 - Dec 2023


H - A LOGISTICS CO., LTD Vietnam
Acquired new customers for domestic and international freight forwarding service, resulting in a 15% increase in sales revenue.
Informed customers of the company's capabilities, leading to a 10% growth in customer satisfaction ratings.
Coordinated teamwork to track sales targets, analyzed data, and generated weekly sales reports resulting in a 10% increase in sales
performance.
Utilized multiple channels to identify potential customers, resulting in a 20% increase in lead generation.
Negotiated with customers to optimize shipment schedules and enhance customer service.
Conducted market research to identify new prospects and stay abreast of industry trends and competitor activities.

Business Development Assistant Mar 2023 - Dec 2023


KAY & ASSOCIATES Vietnam
Introduced, consulted on products, and addressed customers' inquiries via phone and email resulting in increased customer satisfaction.
Assigned to 2 major projects of the company:
+ COGOPORT ( March 2023 - September 2023)
+ H - A LOGISTICS CO., LTD (May 2023 - December 2023)
Have customer oriented to prospect for clients and provided attentive customer service for K&A, making 80-100 cold calls per week to
achieve set KPIs.
Trained and provided feedback to support new sales staff on K&A's latest project, resulting in a 20% increase in project understanding
and a 15% improvement in sales performance.
Developed and nurtured strong relationships with local Forwarders.
Implemented strategies to enhance customer care and consistently sought new business opportunities, contributing to company
profitability.

Business Development Assistant Mar 2023 - Sep 2023


COGOPORT Vietnam
Informed prospective customers of the company's freight forwarding capabilities and value proposition, leading to a 15% increase in new
client acquisitions.
Acquired new customers for domestic and international freight forwarding service, leading to a 15% increase in sales revenue.
Researched product information codes (PICs) and contacted importers, exporters, and freight forwarders, leading to a 20% increase in
new business leads.

EDUCATION

Logistics and Multiple of Transportation Jan 2020 - Jan 2024


UNIVERSITY OF TRANSPORT HO CHI MINH (UTH) GPA: 3.26/ 4.0

SKILLS

Others: Customer Service, Presentation, Problem-solving, Analytical, Organizational, Communicate Skills


Language: English
Computer: Microsoft Office (Word, Excel, PowerPoint)

CERTIFICATIONS

Advanced Communication Course by Mai Lam English Jan 2024

Intensive Course on Logistics Operation and Networking by MLIT (SGH Foundation) Jul 2023

Import – Export Operation Course by Tan Minh Tri Jan 2023

REFERENCES

Huynh Song Kha (Founder & CEO of Kay & Associates ) • [email protected] , (+84) 986 307 567
Quach Anh Khoa (Supervisor of Kay & Associates ) • [email protected] , (+84) 936 345 214
Vo Hoang Anh Huy (Andy Vo) (Manager of Kay & Associates ) • [email protected] , (+84) 919 874 779

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