PART IV: USEFUL LANGUAGE

1. What do you say if you want the receptionist to wake you up at 6 o'clock tomorrow morning?
A. Can I have an alarm call at six o'clock tomorrow morning, please?
B. You have to wake me up at 6 o'clock tomorrow morning.
C. Can I wake up at 6 o'clock tomorrow morning?
D. Call me at 6 o'clock tomorrow morning.

2. What do you say if you want to book a single room for 3 nights?
A. I'd like to book a single room for 3 nights.
B. Can I book a single room for 3 nights?
C. You book me a single room for 3 nights.
D. I need a single room for 3 nights

3. At the end of the meal in the restaurant, you want to pay, so you say to a waiter:
A. I’ll bring you the bill. B. We pay now.
C. We want to pay. D. Could we have the bill, please?

4. What do you reply if you hear: ‘Excuse me. Can I open the window?’?
A. Certainly. Open it. B. Sure! It's really hot in here.
C. Yes, you can. Why not? D. OK. I'll do it right now.

5. What do you say if you want to know the departure time of the next train to Vancouver?
A. How can we get to Vancouver?
B. The departure time of the next train to Vancouver, please?
C. How long does it take to get to Vancouver by train?
D. What time does the next train to Vancouver leave?

6. What do you say if you want to invite your guest some more wine?
A. Would you like some more wine? B. Do you drink wine?
C. Can I offer you some wine? D. I’d like some more wine.

7. What do you say if you want to offer some help?

A. Do you want to help us? B. Can I help you?
C. Help me, please. D. Can you help me?

8. A guest calls in to book a hotel room. You want to know when he will arrive. What do you
say?
A. What time do you expect to arrive? B. How can I have the time?
C. How long are you staying here? D. What’s the arrival time?

9. You want to know the room rates at a hotel. What do you say?
A. How many nights can I stay? B. What is the hotel’s price?
C. How much is it per night? D. Can I get the price list now?

10. You want to know how you can pay for the goods. What do you say?
A. Would you like to see my credit card? B. Do you need cash?
C. How much is that? D. Can I pay by credit card?
11. You want to suggest a meeting, so you say:
A. Why don’t we meet after work? B. You must meet me after work.
C. I don’t meet you after work. D. You can’t meet me after work.

12. You want to give your opinion about the new working hours. What do you say?
A. I think flexi-time system is the best choice for us.
B. Do you have a flexi-time system?
C. What do you think of flexi-time system?
D. Do you agree on flexi-time system?

13. You want to show agreement on your colleague’s idea. What do you say?
A. Nothing to discuss now. B. That’s right.
C. Do you agree? D. Are you sure?

14. You want to know the launch of a new product. What do you say?
A. Why don’t you launch your product?
B. Can you tell me about the launch of your new product?
C. I am thinking about launching your product.
D. Do you know the launch of your products?

15. Someone asks you about your product: ‘Who is the product for?’ You answer:
A. It’s for young people. B. It suits my style.
C. It has an unusual design. D. It is for making cakes.

16. A customer asks you about the new product: Does it have any special features? You answer:
A. It is cheap. B. It costs $100. C. It is easy to use. D. It is new.

17. A customer asks: ‘Do you have those goods in stock?’ How do you reply?
A. They’re very good indeed. B. They cost $50 each.
C. Yes, we could deliver any time this week. D. Yes, they are black and white.

18. A buyer asks: Can I pay by credit card? How do you answer?
A. Yes, of course. B. Yes. We take cash.
C. No, we don’t accept cash. D. No, we don’t have it in stock.

19. A customer asks: ‘What colours is this model available in?’ You reply:
A. It’s available in small, medium, or large. B. It comes in white, green and blue.
C. We can deliver it within 10 days. D. We can offer you a big discount.

20. What do you say if you want to order tomato soup for starter?
A. Can I have tomato soup for starter? B. Is your tomato soup good?
C. How much is a tomato soup? D. Would you like tomato soup for
starter?

21. What do you say if you want to know how much you have to pay for a meal at the restaurant?
A. How much does the bill cost? B. How much is the bill?
C. Can I have the bill, please? D. Can you calculate the bill?
22. What do you say if you want the waiter to introduce something delicious at the restaurant?
A. What can I eat? B. What do you recommend?
C. What’s in your menu? D. What do you serve?

23. You think the bill is not correct. How do you complain to the waiter?
A. Excuse me. I think the bill’s wrong. B. Excuse me. I need a bill.
C. Excuse me. I can’t read the bill. D. Excuse me. Is there a bill?

24. You phone the Daewoo Hotel to book a room. What can you say to the receptionist?
A. I’d like to book a single room for 2 nights.
B.I want to have single room for 2 nights
C. How much is a single room?
D. Can I pay for a single room?

25. You want to have some information about IMI’s new printer. What do you say?
A. Could you give me a new printer?
B. Can I tell you some information about the new printer?
C. Do you have a new printer?
D. Could you give me some information about your new printer, please?

26. To help your customer believe that you can deliver on time, you say:
A. We always have goods in stock. B. We sometimes deliver late.
C. We’ll try not to deliver late. D. Please call back in case of late delivery.

27. What would you say if you want to know the target market of a product?
A. What is it? B. Who makes it?
C. Where can I buy it? D. Who is it for?

28. Which of the following is the right question for the following response?
‘It’s two years on all our models.’
A. What about delivery? B. What about a deposit?
C. Do you give a guarantee? D. What’s the target market?

29. What would you say if a customer asks, ‘Can you tell me some information about your mobile
phone?’
A. Sorry, I can’t. B. Yes, we always have goods in stock.
C. Of course. What would you like to know? D. OK. Let me show it to you.

30. What would you say when you describe a problem?

A. It’s really important ….. B. There is too much …… .
C. I think you should …… . D. I am sorry but …… .

31. One of your colleagues says: ‘There’s too much work so we have to work hard.’; to make a
suggestion, you would say:
A. All answers are possible.
B. Why don’t we hire some more part-time staff?
C. We could hire some more part-time staff.
D. How about hiring some more part-time staff?
32. When someone makes a suggestion, you would respond:
A. There isn’t enough …… . B. The reason is that …… .
C. We need to …… . D. OK. I’ll think about it.

33. What would you say if your colleague says: ‘I need support to do my work.’?
A. Sorry, but everybody says I can do a great job.
B. Thanks. I need a lot of support, too.
C. How about leaving the company?
D. What kind of help do you need?

34. What is the question for the statement: ‘The problem is she doesn’t know how to manage
people.’?
A. Why is she difficult to work with? B. Why don’t you speak to her?
C. Can I make a suggestion? D. Can you explain the reasons for this?

35. You are taking part in a discussion. What do you say to politely show your disagreement with
a person’s idea?
A. I’m afraid your idea is really funny and silly.
B. I’m afraid I can’t agree with you.
C. I can’t understand your idea.
D. Sorry, I see nothing interesting in your idea.

36. You are discussing the date to launch the new product with your team. What don’t you say to
make a suggestion?
A. Do you mind if we have it launched in May? B. How about launching it in May?
C. Why don’t we launch it in May? D. I think we should launch it in May.

37. Which of the followings CAN’T be used to give an opinion?

A. I really do think we need to target old people.
B. I think we need to target old people.
C. Do you think we need to target old people?
D. In my opinion, we need to target old people.

38. Choose the best answer to the question: ‘Where should we advertise?’
A. We should advertise more. C. Not on TV or radio this time!
B. Let’s start the campaign in August. D. Why don’t we leave earlier?

39. What do you say if you want to suggest somewhere to go for lunch?
A. How about the Mexican restaurant
B. I think Mexican restaurant is the best. The food there is delicious
C. Yes, I agree. The food is great
D. I don’t think we have time

40. What do you say if you want to give your opinion?

A. Why don’t you try to meet her B. For me, She is the best manager I’ve worked for
C. Yes, exactly, She’s the best D. You’re right. She’s very nice
41. What would you respond for the question: “What about a deposit for large orders?”
A. It’s just 75 Euros B. The price includes postage and packing
C. We ask for a 15% D. It’s too expensive

42. What do you say if you want to give advice?

A. It would be ready helpful to me. B. Why don’t you buy a self – study course?
C. I will help you C. I think you should go to the dentist

43. How do you describe the problem?

A. The problem is, I don’t have enough money to pay for classes
B. I don’t have enough money to pay for classes
C. We have to cut costs
D. How about studying at home

44. Your manager wants you to give your opinion about the new assistant. What would you say?
A. I think she’s good B. I really like her
C. I’m not sure she is good C. You’re right, she is good

45. Which of the following is not a suggestion?

A. What about using a different way of advertising?
B. How about using a different way of advertising?
C. Why don’t we try to use a different way of advertising?
D. I think we can use a different way of advertising

46. What do you ask when you want to know the other’s opinion?
A. Why don’t we find some more information about the new manager?
B. How do you feel about the new manager?
C. Do you like the new manager?
D. Do you agree with me?

47. You want to order for the main course. What would you say to the waiter?
A. The roast duck is delicious for the main course
B. Do you have the steak for the main course?
C. What do you recommend for the main course?
D. The spaghetti is very good here

48. If someone asks you: “How do you entertain business contacts?” What do you answer?
A. I take them for dinner B. I meet them at their office
C. I pick them up from the airport D. It’s waste of money

49. Which of the following is the best response to the question: “What advice would you give to
the new sales staff?”
 A. You must go to the office on time
B. Wear formal clothes
C. Try to sell something to the customers that they don’t need
D. Take time to build relationships with the customers

50. What do you say if you want to introduce the new product?
A. Lady and gentlemen! I want to introduce the new product
B. Let’s talk about the new product
C. Hi everyone! This is the new product from Teena Fashions
D. This is the best product

KEYS

1. A 2. A 3. D 4.B 5. D 6. A 7. B 8. D 9. C 10. D

11. A 12. A 13. B 14. B 15. A 16. C 17. D 18. A 19. B 20. A

21. C 22. B 23. A 24. A 25. D 26. C 27. D 28. C 29. D 30. D

31. A 32. D 33. D 34. D 35. B 36.C 37. A 38. C 39. A 40. B

41. C 42. C 43. B 44. A 45. D 46. B 47. C 48. A 49. D 50. C