1.

What is the maximum amount of Fields you can set for

History tracking on an Object?

A) 20 A) 20

B) 10

C) 30

D) 5

2. What is NOT true about standard fields?

B) You can change the field type

A) You can change the help text

B) You can change the field type

C) You can change the label

D) You can change picklist values

3. When a Lead is converted, which object can be optionally

created?

A) Account C) Opportunity

B) Contact

C) Opportunity

D) Custom Object

4. A company’s Sales Intern created a List View for Account

and she wants to share it with a colleague, however she
cannot see the option to share her list view when she edits it.
How can an Administrator correct this?
A) Ensure the Sales Intern’s profile has
A) Ensure the Sales Intern’s profile has the “Manage Public List the “Manage Public List Views”
Views” permission permission

B) Ensure the Sales Intern’s profile has the “Create and

Customize List Views” permission

C) Ensure the Marketing User checkbox is ticked on her profile

D) Ensure she has Read/Write permissions on the Account

object
5. How can you make a field required? (Select 3)

A) Page Layout
A) Page Layout
B) Validation Rules
B) Validation Rules
C) When creating the field
C) When creating the field
D) Workflow Rules

E) Record Types

6. A company would like to trigger an update on a custom

Opportunity field when the Status of the Opportunity has
been set to Closed Lost. How can this be achieved?

A) Escalation Rule C) Workflow Rule

B) Assignment Rule

C) Workflow Rule

D) Auto-response Rule

7. Where can you find out how many overall and used licenses
your Company have for Salesforce?
A) Company Information
A) Company Information

B) Company Settings

C) Default Settings

D) Assign Licenses

8. A Company has no specific Assignment Rules in place for

Cases, and would like their support team to cherry pick them
as and when they have the time. How can an Administrator
set this up?
B) Implement a Queue for Cases
and and create as the default
A) Use Auto Assignment Rules owner

B) Implement a Queue for Cases and and create as the

default owner

C) Assign the Administrator as the Default Case Owner so

he can share them to the support team

D) Use escalation rules

9. A Company wants to import over 1 million records into
Salesforce from their old system. Which tool should they use?

B) Data Loader
A) Data Import Wizard

B) Data Loader

C) Data Export Service

D) Install an AppExchange App

10. What cannot be set on the Company Information page on

Salesforce?

D) Default License
A) Corporate Currency

B) Default Locale

C) Default Language

D) Default License

11. When creating a user, what does the locale setting affect?

C) Date/Time Format
A) Time Zone

B) Currency

C) Date/Time Format

D) Language

12. Users can select to see a certain Dashboard on their home

page using which feature?

A) Dashboard Snapshot
A) Dashboard Snapshot

B) Import Dashboard

C) Dashboard Component

D) Not Possible
13. Your company has a private sharing model and a user is
having trouble accessing a type of record they need to do their
job. The user is at the bottom of the role hierarchy. What
feature would be most suitable to grant this specific user
access to this record type?
D) Sharing Rules

A) Field Level Security

B) Role Hierarchy

C) Org Wide Defaults

D) Sharing Rules

14. What is true about standard picklist fields?

A) You can add values to them

A) You can add values to them
D) They cannot be dependent on
B) They can be dependent on another picklist another picklist

C) You cannot add values to them

D) They cannot be dependent on another picklist

15. Your company has started introducing pre-sales engineers

to work alongside the sales person on deals. Any pre-sales
engineer who helps close a deal will be entitled to 5% of the
total deal size. What is the best way to track this in Salesforce?
B) Opportunity Splits

A) Summary Report

B) Opportunity Splits

C) Team Selling

D) Revenue Schedule

16. A new team in your company is looking to move onto

Salesforce to use Cases for compliance reasons. They have a
distinctly different process than the current team which
happens in sequential order; New, In Progress, Tier 1
Approval, Tier 2 Approval, Closed. How can this best be
reflected in Salesforce? B) Create a record type and
addition support process. Assign
A) Create a record type and update the case status field. support process to record type.
Ensure new values are added to record type. Add values to the existing case
status field
 B) Create a record type and additional support process.
Assign support process to record type. Add values to the
existing case status field

C) Create a record type, page layout and update the case

status field. Ensure new values are added to record type.

D) Create a custom picklist field to hold these new values

17. What is the Cloud Scheduler used for in Salesforce

Classic?
C) Schedule Meetings
A) Schedule Apex Jobs

B) Schedule Process Builder

C) Schedule Meetings

D) Schedule Emails

18. A chatter group can have access levels? (Select 3)

A) Public A) Public

B) Private B) Private

C) Read Only D) Unlisted

D) Unlisted

E) External

19. When importing data using the import wizard. Which

fields can be used to match an existing Lead? (Select 3)
A) Salesforce ID

A) Salesforce ID B) Name

B) Name D) Email

C) Phone

D) Email

E) Company
20. Email Templates folders in Salesforce can grant
permissions to different sets of users. Which feature is not
available when sharing Email Template folders?
D) Profiles
A) Public Groups

B) Roles

C) Roles & Subordinates

D) Profiles

21. What permission must a manager have to be able to set

the running user in a dashboard to anyone below them in the
role hierarchy?

A) View All Data B) View My Team’s Dashboards

B) View My Team’s Dashboards

C) View My Team’s Reports

D) Modify All Dara

E)
22. What action is available in process builder that is not
available in workflow?
B) Create a Record
A) Field Update

B) Create a Record

C) Send an Outbound Message

D) Send an email

23. Which objects can be synced when using Salesforce for

outlook? (Select 3)
B) Contacts

A) Accounts D) Tasks

B) Contacts E) Events

C) Opportunities

D) Tasks

E) Events
24. You have recently setup a role hierarchy for your
organisation to enable logical sharing through hierarchies.
Managers are complaining that although they can see
Opportunities of their team, they cannot edit them. What
feature needs to be changed? B) Change the Opportunity Access
on the managers Role

A) Modify the Sharing Rule

B) Change the Opportunity Access on the Managers Role

C) Change the Opportunity Access on the Teams role

D) Modify Org wide defaults to public read/write

25. Your company have a requirement to grant the Finance

team access to Salesforce. They need to have access to all data
in Salesforce, ignoring all sharing. They do not need to edit.
What would be the most appropriate way?
B) Create a new profile and grant
the “View all” permission
A) Create a new profile and change all Org wide defaults to
public read/only

B) Create a new profile and grant the “View all” permission

C) Add Finance users to the standard profile, Read Only.

D) Create a new profile and additional sharing rule to grant

access to all finance users.

26. When a customer engages with your company, a

nominated pre-sales consultant needs to work with the
account manager to close the deal. They only need access to
the Account, and must not have access to the Opportunity
object. Your Org wide defaults are set to Private, what is the
easiset way to share an account in this manner? D) Use Account teams to select a
role and the relevant
A) Create a sharing rule to grant pre-sales consultants permissions
access to Accounts

B) Modify the pre-sales consultants profile to grant access

to Accounts

C) Use Opportunity teams to select a role, and the relevant

permissions

D) Use Account teams to select a role and the relevant

permissions
27. The sales manager at your company has requested to see
the total amount of closed won sales for any given account.
How can this be achieved?
B) Create a rollup summary field
A) Create a formula field referencing the “Amount” field on on Accounts, using the SUM
Opportunities filtering the status for closed won function on amount field,
filtering the status for closed
B) Create a rollup summary field on Accounts, using the won
SUM function on amount field, filtering the status for
closed won

C) Create a rollup summary field on Accounts using the

COUNT function on amount field, filtering the status for
closed on

D) Use a process builder to loop through closed won

opportunities and update a field on accounts

28. Auto-response rules can be created for which objects?

(Select 2)
A) Cases

A) Cases C) Leads

B) Accounts

C) Leads

D) Custom Objects

29. Your company sells into two main markets, enterprise and
small/medium business. While products remain the same,
prices differ per market and must be reflected as such in B) Create additional price books
Salesforce. What would you recommend?

A) Create additional products

B) Create additional price books

C) Create additional products and pricebooks

D) Create revenue splits

30. What is the main function of escalation rules when
working with cases?
C) Evaluating escalation criteria
and carrying out relevant
A) Assigning cases to users as they are created in Salesforce actions

B) Escalating cases if they are not picked up within a time

frame

C) Evaluating escalation criteria and carrying out relevant

actions

D) Escalating cases if a support user annot fix the issue

31. What is NOT a feature of tasks in Salesforce?

B) You can set a start and end time

A) You can set tasks to be recurring

B) You can set a start and end time

C) Tasks can be automatically created

D) You can access tasks on Salesforce1

32. A company would like to minimise duplicates when

importing Leads from a recent tradeshow. They would like to
update existing leads, while adding new ones. Which tool will B) Import Wizard
help with this?

A) Data Loader

B) Import Wizard

C) Duplicate Rules

D) 3rd party App

33. What is true about Custom Report Types? (Select 2)

B) You can add up to four objects

A) You can create reports that can pull data from external in one Custom Report Type
systems
C) You can add fields from
B) You can add up to four objects in one Custom Report additional related objects
Type

C) You can add fields from additional related objects

D) You can override standard reports with Custom Report

Types
34. The sales director has asked you to create Dashboards
component to show the number of Leads created last week,
last month, and last quarter. What would you recommend?
A) Metric

A) Metric

B) Table

C) Gauge

D) Chart

35. Your company is interested in looking at integrating their

phone system into Salesforce to automatically record call
history? As an Admin, what would your recommendation be? B) Browse the AppExchange for CTI
partners

A) Create a custom CTI application

B) Browse the AppExchange for CTI partners

C) Activate the CTI connector

D) Contact a systems integrator

36. You have set login restrictions on your Org to only allow
access from 9:00am-5:00pm. If a user is currently actively
working on a record and clicks save at 5:05pm, what will
happen?
C) The user will be logged out
and any progress will be lost
A) The user will be logged out but progress will be saved

B) The user will stay logged in and allows to work on the

record open

C) The user will be logged out and any progress will be lost

D) A warning message will appear allowing the user to save

their progress being logged out
37. The compliance team at your company have started using
Salesforce. They need to input extra information on the
contact record to perform background checks. This
information needs to be reportable by the rest of the
organisation, but is not relevant to anyone else in day to day
operations. What solution would you recommend to display
this information to the compliance team?
C) Create a compliance page
layout, assign to the compliance
A) Create a compliance record type and page layout, assign team
to the compliance team

B) Create a compliance record type, assign to the

compliance team

C) Create a compliance page layout, assign to the

compliance team

D) Edit the field level security for the relevant fields to only
show for the compliance team

38. All users are currently using the “Standard User” profile in
Salesforce. You have recently created a custom object which
some users will need access to. How would you do this?
C) Create a new profile granting
A) Create a permission set granting access to the object, relevant access to the object,
assign it to relevant users assign to the relevant users

B) Modify the Standard User profile to grant relevant

access to the object

C) Create a new profile granting relevant access to the

object, assign to the relevant users

D) Set access on the custom object to grant access to the

users

39. What is true about deleting a custom field? (Select 2)

A) You cannot delete a field that is

A) You cannot delete a field that is referenced else where referenced else where

B) As soon as you delete a custom field, all data is C) You have 15 days to restore the
permanently deleted custom field, as well as all data
stored
C) You have 15 days to restore the custom field, as well as
all data stored

D) You cannot delete a field, only deactivate it

40. You wish to create two different sales processes for Sales
& Service. What is needed in addition to the sales process, if
you wish sales people to use both processes?

B) Record Type
A) Page Layout

B) Record Type

C) Page Layout & Record Type

D) Validation rule

41. What is true about a master detail relationship?

A) Deleting a parent record will

A) Deleting a parent record will delete all child records delete all child records

B) The child record cannot be reparented C) The child record inherits the
sharing settings from the
C) The child record inherits the sharing settings from the parent
parent

D) The master object cannot be a standard object

42. What is the primary function of campaign influence?

A) To track the influence of

A) To track the influence of multiple campaigns against an multiple campaigns against an
Opportunity Opportunity

B) To track the influence of a single campaign against an

Opportunity

C) To track the campaign owners influence over multiple

opportunities

D) To track the campaigns influence against other

campaigns
43. Your company would like to start getting feedback from
users of your product. They are mainly interested in feature
requests. How could Salesforce be used to facilitate this
requirement?
A) Implement Salesforce
Communities + Ideas

A) Implement Salesforce Communities + Ideas

B) Implement Ideas

C) Create a custom object to track feature requests

D) Implement Salesforce Communities

44. Your company would like a basic way for their enterprise
customers to gain access to solutions. This feature must not be
available to other customers. What could meet this
requirement?
B) Portals + Solutions

A) Public Knowledge Base

B) Portals + Solutions

C) Solutions

D) Communities

45. There has been an increase in unqualified leads being

converted. Your company would like to minimise this by
ensuring a certain level of information is entered prior to Lead
conversion. What Salesforce feature would you recommend to
help with this? A) Validation Rules

A) Validation Rules

B) Duplicate Rules

C) External ID’s

D) Formula Fields
46. Your company performs a backup of all internal systems
every week. What feature would help ensure that Salesforce is
backed up week?

B) Weekly Data Export

A) Schedule Data Loader

B) Weekly Data Export

C) Import Wizard

D) Export Wizard

47. Duplicates are a big problem for your company, and you
have been asked to recommend an approach to ensure new
leads are not already in the system by evaluating their email.
All leads must be blocked from entering the system. What
would you recommend? C) Create a Matching rule with
Duplicate rules

A) Ensure all sales reps search Salesforce prior from

entering data

B) Ensure the email field is selected as “Unique”

C) Create a Matching rule with Duplicate rules

D) Create a validation rule to prevent duplicate leads from

being entered

48. The executive team have a weekly meeting every

Wednesday to discuss sales and operations. They use a report
called “Global Pipeline” and would like to have this sent to
them automatically at 3pm every Wednesday. What feature
would you recommend?
B) Schedule Report

A) AppExchange App

B) Schedule Report

C) Dashboard Refresh

D) Tabular Report
49. What other feature must be activated to allow you to use
a tabular report in a table component?
A) Rows to display must be set
A) Rows to display must be set

B) Custom Summary Formula

C) Chart must be added to the source report

D) Conditional Highlighting

50. A sales manager would like to create a sales leader board

showing the totals of all Closed won deals by sales person.
What would be the best way to create this? C) Summary Report + Table
Component
A) Summary Report + Metric Component

B) Tabular Report + Chart Component

C) Summary Report + Table Component

D) Tabular Report + Table Component

51. A user has entered a password incorrect too many times,

this has resulted in their account being blocked. How would
you resolve this? C) Click “Unlock” on the user record

A) Contact Salesforce to unlock the record

B) Ask the users to use the “Reset password” functionality

C) Click “Unlock” on the user record

D) Click “Reset Password” on the user record

52. A user is complaining that they cannot see a tab for an

object after you have recently switched their profile. What
could be the issue? (Select 2) A) The profile does not have
access to the object

A) The profile does not have access to the object B) The object’s tab is set to
“Default Off” on the profile
B) The object’s tab is set to “Default Off” on the profile

C) The tabs sharing settings have changed

D) The object does not have a tab associated with it

53. A sales manager has requested to display the account
rating field on all opportunities, how would you fulfil this
requirement? A) Create a formula field on
opportunities that references
A) Create a formula field on opportunities that references the account rating
the account rating

B) Create a formula field on accounts that references the

account rating

C) Create a workflow rule to update all opportunities with

the account rating

D) Move the account rating field onto the opportunity page

layout

54. Where can a custom field be set as read only?

A) Page Layout A) Page Layout

B) Field Level Security B) Field Level Security

C) Custom field settings C) Custom field settings

D) Validation Rule

E) Sharing Settings

55. A custom picklist you have created has “Restrict picklist

values..” selected. What is the default functionality if you
attempt to upload a value that doesn’t exist using the data B) The value will be blocked and
loader? the record will fail

A) The value will be inserted into the picklist

B) The value will be blocked and the record will fail

C) The value will be inserted into the inactive picklist values

D) The record will be inserted but the picklist value will not
56. Your company is interested in creating a comprehensive
set of articles that can be accessed from within Salesforce,
Communities & Publically. They want to ensure that their
employees, customers and partners have as much information
at their fingertips to solve their own cases. What would you
recommend? B) Knowledge Base

A) Solutions

B) Knowledge Base

C) Ideas

D) Answers

57. Duplicate rules are NOT available for which object?

B) Cases
A) Account

B) Cases

C) Contact

D) Lead

E) Custom Objects

58. While testing a new feature in Salesforce, a support

manager has accidentally created 100 cases in Salesforce.
What is the quickest way to delete these? A) Mass Delete Records

A) Mass Delete Records

B) Data Loader

C) Import Wizard

D) Delete via Report

59. What are the three access levels you can grant to Report &
Dashboard Folders?
A) Viewer Access

A) Viewer Access C) Editor Access

B) Private Access D) Manager Access

C) Editor Access

D) Manager Access

E) Public Access

60. What is true about filter logic in Salesforce?

B) You can use AND/OR operators

A) It allows you to filter on multiple fields to change how data is filtered

B) You can use AND/OR operators to change how data is

filtered

C) You can filter across multiple objects

D) It allows you to use filter multiple reports at once