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Week 4 Asking for Giving Information

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Week 4 Asking for Giving Information

Uploaded by

anisa basrianti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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WEEK 4

Asking for & Giving Information

Asking for Information


1. informal – Wh-­ Questions
Examples:
 How much does it cost?
 Where does she live?
2. More Formal – Indirect Questions
Examples:
 Can you tell me how much it cost?
 Could you tell me where she lives?
3. Formal
I wonder if you could explain/ tell me + indirect questions
Example:
I wonder if you could tell me how much it costs.
Would you mind + v-­­ing ….?
Example:
Would you mind explaining about the materials one more time?

Giving Information
If you would like to provide information when asked for information, start
your reply with one of the following phrases.
1. Informal
◦ Sure
◦ No problem.
◦ Let me see…
2. More Formal
◦ I’d be happy to answer that
◦ I should be able to answer your question.
◦ It’d be a pleasure to help you.

If you do not have the answer to a request for information, use one of the
phrases below to indicate that you are unable to answer the question.
1. Informal
◦ Sorry, I can’t help you out.
◦ Sorry, but I don’t know that.
◦ That’s beyond me.
2. More Formal
◦ I’m afraid I don’t have the answer to that question.
◦ I’d like to help you. Unfortunately, I don’t have the information/ don’t
know.

Examples:
A: Can you tell me how I can contact the manager?
B: Sure. You just have to make an appointment through her secretary.
A: Thanks!
B: Not a problem.

✪ ✪✪

A: I wonder if you could explain how I can get a refund.


B: I'm afraid I don't have the answer to that question. Although, you can try to
reach the customer service on the other line.
A: Oh, okay. Can you tell me how I can contact the customer service?
B: Sure. Be sure to call our office with the extension number of 7.
A: Great. Thanks for the information.

Your Turn

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