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23 views

Project context

Uploaded by

dimapilesdj
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Project context

This project aims to make car repairs and maintenance easier by using technology and great customer
service. It offers a mobile solution that brings technicians and car parts directly to customers, solving
common problems in the auto repair industry.

Purpose and description of the project

The purpose of this project is to provide a seamless, convenient, and technology-driven solution for car
owners seeking reliable repairs, maintenance, or parts delivery. By eliminating the stress and
inefficiency of traditional repair shops, it offers a mobile service that saves time, ensures transparency,
and delivers exceptional customer satisfaction. This business leverages a powerful mobile application to
address customers' automotive needs on-demand. Through fully equipped repair trucks and
professional technicians dispatched directly to the customer’s location, the service redefines car care
convenience.

objectives of this study

• Simplify Car Repairs: To explore how mobile repair services can make car maintenance
and repairs more convenient and stress-free for customers.
• Understand Customer Needs: To identify what car owners value most in terms of
convenience, transparency, and reliability in automotive services.
• Leverage Technology: To examine how mobile apps and modern tools can improve the
efficiency, accuracy, and user experience of repair and parts delivery services.
• Assess Feasibility: To evaluate the practicality of operating mobile repair units and
offering on-demand parts delivery in various locations.
• Develop a Scalable Model: To create a business model that can grow and adapt to
different markets while maintaining quality and customer satisfaction.
• Enhance Customer Experience: To provide a framework for building trust through
transparent pricing, professional service, and customer-focused solutions.

scopes and limitations of the study

Scope of the Project

1. Service Offering:
The project will focus on offering on-demand mobile auto repair services, including
routine maintenance (oil changes, tire repairs, brake services, etc.) and emergency
roadside assistance. It will also provide a parts delivery service for both DIY car owners
and repair shops.
2. Technology Integration:
The study will include the development and use of a mobile app that allows customers to
easily book services, track repair trucks, order parts, and make payments. The app will be
a core part of the service experience.
3. Geographic Reach:
The project will initially target a specific city or region to assess the demand and logistics
of the service before scaling to other areas. It will also explore partnerships with local
suppliers and auto parts distributors to ensure timely and cost-effective parts delivery.
4. Business Model Development:
The project will examine different revenue streams, such as on-demand services,
subscription-based maintenance packages, and parts sales, to determine the most viable
business model.
5. Customer Experience Focus:
The scope will involve studying customer satisfaction through feedback and reviews,
aiming to improve service delivery and create a smooth, hassle-free experience for car
owners.

Limitations of the Project

1. Limited Initial Geographic Reach:


The service will initially be offered in a limited geographic area, which may not represent
broader market demands or challenges in other regions. Scaling will require additional
resources and time.
2. Resource Constraints:
The availability of skilled technicians, repair trucks, and parts can limit service capacity,
especially during peak demand periods or in areas with fewer resources.
3. Technological Constraints:
The app and mobile platform may face technical limitations, such as platform
compatibility, user adoption rates, or the need for regular updates and maintenance.
4. Customer Adoption and Trust:
Gaining customer trust for a new, mobile-based repair service could take time. Some
customers may be hesitant to use a non-traditional service, especially for major repairs.
5. Cost and Pricing Sensitivity:
The cost of maintaining and operating a fleet of mobile repair trucks, along with the
development of the mobile app, can make the service initially expensive to run.
Balancing quality and affordability will be crucial.

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