10/10/2022

Course - Business Process Management

Lecture 2 – Identification & Modelling

Chirine GHEDIRA GUEGAN

[email protected]
Supports - Marlon Dumas (University of Tartu,
Estonia)
1

Course - Business Process Management

Lecture 2 – Identification & Modelling

Chirine GHEDIRA GUEGAN

[email protected]
Supports - Marlon Dumas (University of Tartu,
Estonia)
2

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The BPM lifecycle

Process identification

What?
1. Identify an organization’s business processes
2. Prioritize their management based on
certain criteria

Why?
1. Understand the organization
2. Maximize value of BPM projects

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Process Enumeration

“Most businesses have just three core processes:

1. Sell stuff
2. Deliver stuff
3. Making sure you have stuff to sell and deliver”

Geary Rummler

Concept of Processes - Types of Processes ?

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Porter: Types of processes

Management
Processes

Customers / Stakeholders
Suppliers / Partners

Core Processes

Support Processes

After Michael Porter (1985)

Example: core, support and management

processes
Example of the Wholesaler
Core processes
 Sales (lead-to-quote, quote-to-order, order-to-cash)
 Purchase-to-Pay (direct procurement, e.g. supplies replenishment)
 …

Support processes
 Purchase-to-pay (indirect procurement, e.g. parts replenishment, operational
resources replenishment…)
 HR (policies update, recruitment, induction, probation…)
 …

Management processes
 Suppliers management (suppliers planning, suppliers acquisition…)
 Logistics management (logistics planning, logistics controlling…)
 …

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Relations between core, support, mgt

processes

Example: process architecture

Wholesaler

Strategic
Management

Logistics Suppliers
Management Management
Warehouse Demand
Management Management
Process
Management processes group

Direct
Sales Distribution
procurement

Marketing Service
Core processes
Indirect
Finance IT HR
procurement
Support processes

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Process scoping

Processes are interdependent  insights into interrelations

required
 Specialization: general – special product/service
 Horizontal: upstream – downstream processes and
their value chains
 Vertical: main processes – sub-processes

Process architecture

Value chain modeling

 Chain of processes an organization performs to deliver value to customers
and stakeholders
 More generally, a mechanism to group high-level business processes
according to an order relation (can be applied to core, support and
management processes)

business
process
Procure-to-service

order
relation

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Guidelines to identify horizontal

boundaries in value chains
1. Change of key business object in the process
2. Change of granularity of main business object
3. Change in frequency/time
4. Change in intermediate
outcome/resolution/objective

Example: value chain

Wholesaler
Core processes

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Typical value chains for core

processes
Think around three main steps:
 Imagine it (design new product/service)
 Build it (source, assemble, deliver product/service)
 Sell it (market, sell, service product/service)
Example: Producer
Stocked
products:

Specializations
MTO
products:

ETO
products:

Example: value chains for service

provider
IT service provider

Design Market Sales Deliver Service

Systems Integration

Outsourcing

Network Services

Enterprise Server Technology

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Process architecture: hierarchical view

Level 1
Process
Landscape

Process hierarchy
Level 2
Main
Processes
(e.g. BPMN)

Level 3+
Subprocesses, Tasks
(e.g. BPMN)

How many levels in the process

architecture?

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Example: hierarchical process architecture

Insurance company

Level 1
Strategic
Management
Corporate Market Investor
Development Development Relations
Management processes

Risk Assessment & Management

Marketing & Sales

Underwriting Policy Claims
Management Servicing Management
Payments Collection and Disbursement
Assets Management
Core processes
Finance/ Legal/
Reinsurance IT HR
Treasury Audit
Support processes

Example: hierarchical process architecture

Insurance company
Level 2

Strategic Corporate Marketing Investor

Management development development relations
Process
group
Define Define offering Plan
Design & manage
business concept & and customer investor
corporate policies
long-term vision value proposition relations

Develop
Define pricing
Build Process
Manage
business investor subgroup
knowledge strategy
strategy relations

Manage Manage Manage

Define and manage
strategic change & investor
channel strategy
initiatives improvement relations

Manage Communicate
partners with stakeholders

Manage
investments &
divestments

Management processes

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Example: hierarchical process architecture

Develop Define offering
Process
Insurance company business
strategy
and customer
value proposition subgroup
Define
Develop overall
offering and
mission statement
positioning

Main
Evaluate strategic Develop value
options proposition process
Level 3
Select
Validate value
long-term business
proposition
strategy

Coordinate
Develop
functional and
new branding
operational strategies

Align
functional and
operational strategies

Create
organisational
design

Develop
organisational
goals

Formulate
business unit
strategies

Management processes

Example: hierarchical process architecture

Insurance company

Level 4

Develop overall
mission statement
Main
process
Define
current business

Formulate Subprocess
mission

Communicate
mission

Management processes

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Influence of process
dependencies on each other....

Bringing the processes closer

to the functions...

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Course - Business Process Management

Lecture 2 – Essential Process Modeling

Chirine GHEDIRA GUEGAN

[email protected]
Supports - Marlon Dumas (University of Tartu,
Estonia)
44

Notion de Processus – Définition d’un

processus ?

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Dissiper l’ambiguïté sur BPM

 BPM ( Business Process Model )

La modélisation des processus métier est l’activité qui consiste à
formaliser et modéliser les processus d’entreprise avec des
graphiques => Langage de modélisation graphique (BPMN, UML)
Objectif métier : cartographier la vue métier du SI

 BPM ( business Process Management)

La gestion des processus d’entreprise traite du cycle d’ingénierie
des processus d’entreprise en répondant aux problématiques
métiers.
Objectif : modéliser, simuler, exécuter, optimiser, suivre un
processus métier

Modélisation de processus
Pourquoi modéliser les processus ?

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Modélisation de processus - autres

définitions (1/2)
 Un processus est composé de sous processus, de décisions
(Business rules) et d’activités
 Un sous processus a son propre but, entrées et sorties
 Les activités
 correspondent aux parties du processus métier qui
n’incluent pas de décision et sont associées à des rôles
 Sont réalisées par des systèmes ou des humains
 Un processus est le résultat d’une orchestration de
service
 Le processus est lui-même accessible en tant que service

Modélisation de processus -
autres définitions (2/2)

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BPMN

 BPMN (Business Process Model Notation)

 Est le langage standard pour modéliser
graphiquement un processus métier. Il a été créé
par le BPMI (Business Process Management Initiative)
et est maintenu par l’OMG. Ce langage est supporté
par les principaux éditeurs de solution SOA.
 Le BPMN fourni un ensemble d’objets graphiques qui
permet de modéliser tout processus d’entreprise.
 Les concepts de cette modélisation sont assez
similaires au modèle dynamique que propose Merise
(l’événement, la synchronisation, l’opération )
 Il existe un ensemble de pattern de modélisation

BPMN

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BPMN 2.0 - Eléments de base

BPMN 2.0 - Un processus BPMN

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BPMN 2.0
Exemple : la pizzeria

BPMN 2.0
Les processus sont …

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Différents chemins / portes

BPMN 2.0
Exemple : la pizzeria

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Différentes responsabilités / couloirs

BPMN 2.0
Exemple : la pizzeria

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Différentes informations / données

BPMN 2.0
Exemple : la pizzeria

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Des échanges partenaires / messages

BPMN 2.0
Exemple : la pizzeria

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Notation Riche

Notation Riche

 Pour aller un peu plus loin dans la modélisation

 Sous processus : ensemble de tâches qui n’est pas
nécessaire de détailler dans le processus en cours

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Les patterns de la BPMN

(extrait de l’annexe livre orange de Valtech)

BPM Tools

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BPM Tools

https://www.youtube.com/watch?v=GpXYgNVcdMU&t=14s

Modélisation itérative sur la pizzeria

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Règles à respecter

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