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RTA Exam V1.1

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0% found this document useful (0 votes)
39 views31 pages

RTA Exam V1.1

Uploaded by

uilo890
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Concentrix + Webhelp Classified - Confidential #_x000D_

Hello, dear applicant! :)


Welcome to the exam for WFM Analyst! Here's a friendly
rundown to guide you through:
-First off, there are 6 parts to this exam. Part 1 covers WFM,
but don't worry if you're not well-versed in it; we've
included explanations to help you out. Part 2 assesses your
logical and mathematical thinking skills—feel free to use
any method you prefer! Parts 3 to 6 are Excel exercises—
just follow the instructions for the best results.
-You'll notice there's a lot to tackle here, but fear not! Each
exercise is independent, so feel free to jump around and
solve what you find easiest first. If there's something
you're not sure about, don't stress—skip it or save it for
later. Prioritize what you know to maximize your score!
-Remember, it's okay if there are things you're not familiar
with. This exam is tough, but the passing grade
requirement is low. You might not be an Excel whiz yet, but
you might excel in logic or workforce understanding 😉
Don't give up—you've got this!
Above all, have fun! 🤙
Your WFM Team
Concentrix + Webhelp Classified - Confidential #_x000D_

Proficiency - Workforce Knowledge

Debit Karma is asking for your service as a Real Time Analyst to help
with the following questions. The data represent the number of real
agents available to take calls versus the number of agents that need to 1. Debit Karma suspects that th
be taking calls on that specific time of day.
True because:
Debit Karma Staffing +/-
Date 3/4/2024 3/5/2024 3/6/2024 3/7/2024 3/8/2024
DOW Mon Tue Wed Thu Fri False because:
8:00 AM +2 +2 +2 +2 +0
8:30 AM +2 +2 +2 +2 +0
9:00 AM +2 +2 +2 +2 +0
9:30 AM +2 +2 +2 +2 +0 2. Alexander needs vacations o
10:00 AM +2 -2 +2 +2 +0
10:30 AM -4 -2 -4 -4 -3 Yes because:
11:00 AM -2 +2 -2 -2 -3
11:30 AM +2 +2 +2 +2 +0
12:00 PM -4 -4 -4 -4 -3 No because:
12:30 PM -4 -4 -4 -4 -3
1:00 PM -3 -3 -3 -3 -3
1:30 PM +2 +2 +2 +2 -3
2:00 PM +2 +2 +2 +2 +0 3. Martin is a part-timer that w
2:30 PM +2 +2 +2 +2 +0
3:00 PM +2 +2 +2 -1 +0 Yes because:
3:30 PM -4 -4 -4 -4 -3
4:00 PM +2 +2 -1 -3 +1
4:30 PM +2 +2 -1 -1 +1 No because:
5:00 PM +2 +2 -1 -1 +1
5:30 PM +1 +1 -1 -1 +0
Concentrix + Webhelp Classified - Confidential #_x000D_

1. Debit Karma suspects that the employees are taking breaks and lunches at the same time, can that be true? Justify

True because:

False because:

2. Alexander needs vacations on Friday, his shift starts at 8:00 AM, it's his daughter's birthday. Can the request be approved? Justify

Yes because:

No because:

3. Martin is a part-timer that wants to do overtime, his shift starts at 8:00 AM. Can he do overtime on Wednesday or Thursday after hi

Yes because:

No because:
Concentrix + Webhelp Classified - Confidential #_x000D_

true? Justify

equest be approved? Justify

ednesday or Thursday after his shift? Justify


Concentrix + Webhelp Classified - Confidential #_x000D_

Proficiency - Logical & Mathematical Thinking


Mark the answer with X:

1. Five people were competing in a running race, A finished before B, but behind C. D finished before E, but behind
order?

1. D-B-C-A-E 2. E-B-C-A-D
2. A-B-C-E-D 3. C-A-B-D-E

2. A farmer sold 63% of their Chikens and he only kept 74. How many chikens did he had before start selling his chi

A. 174 B. 200
D. 87 E. 300

3. In Nicaragua we have 1,000 car accidents per year. After a heavy driving campaign we manage to reduce them b
launch. By the end of the 3rd year, how many accidents did we have?

A. 640 B. 540
D. 620 E. 256

4. A Poker Player enters 3 different Casinos and he has to pay a $10 fee each time he gets into each casino and ano
If he doubles the amount of money he has on each Casino and by the time he paid the last $10 to get out of the las
$0, how much money did he have before he entered the first Casino?

A. $36.25 B. $13.26
D. $16.25 E. $26.25
Concentrix + Webhelp Classified - Confidential #_x000D_

D finished before E, but behind B. What was the finishing

4. E-D-C-B-A
5. A-E-D-B-C

e had before start selling his chikens?

C. 155
F. 100

gn we manage to reduce them by 20% each year after the

C. 320
F. 512

he gets into each casino and another $10 when he leaves.


the last $10 to get out of the last Casino he ends up with

C. $15.10
F. $24.35
Concentrix + Webhelp Classified - Confidential #_x000D_

Excel - Lookup Functions

1. Look for the following agent data in the Roster tab using your preferred function, example VLOOKUP, XLOOKUP

EID Name
206750
244371
276379
169350
174832

2. In the Courses tab, look for the completion status with your preferred function using the EID and Training Name
TIP

EID Training Name Completion Status


246533 2022 - Fraud & Ethics Hotline
274448 2022 - Password Management
285904 2022 - Phishing Awareness
286014 2022 - Fraud & Ethics Hotline
285179 2022 - Ibex Integrity Training

3. Look for the following agent data in the Roster tab using the Name and a single combination of INDEX, MATCH, M

Name EID Role


Rojas, Alberto
Medina, Eliana
Lopez, Juan
Len, Taisha
Alcorta, Matthew
Concentrix + Webhelp Classified - Confidential #_x000D_

ction, example VLOOKUP, XLOOKUP, INDEX, MATCH:

on using the EID and Training Name from the chart below:

gle combination of INDEX, MATCH, MATCH functions:

Skill
Concentrix + Webhelp Classified - Confidential #_x000D_

Excel - Conditional Formatting


Using conditional formatting:
1. Highlight in red all the fields showing as Pending in the Email column.
2. Highlight in green all the hire dates older than 1/1/2022.
3. Highlight in yellow all the rows in the table when an agent has the training status.
4. Sort the rules to avoid they override each other. The red color and green color from point 1 and 2 should be visi

EID Name Hire Date


215343 Gutierrez, Hazel 1/29/2020
215340 Lopez, Jose 1/29/2022
206750 Rojas, Alberto 4/15/2022
240742 Rizo, Marlon 4/14/2021
240745 Vallecillo, Cindy 4/14/2021
Pending Sanchez, Jimmy 6/16/2021
252098 Mantilla, Daniel 8/31/2021
252214 Valle, Roberto 9/1/2021
261427 Velasquez, Sander 10/27/2021
226356 Omeir, Nevil 11/2/2021
268431 Flores, Jason 12/7/2021
268432 Medina, Eliana 12/7/2021
Pending Lopez, Juan 12/15/2021
Pending Sambola, Heecliff 10/29/2021
276379 Mercado, Jorge 1/27/2022
169350 Castro, Kenia 5/16/2018
280699 Garcia, Luis1 3/23/2022
280700 Valdivia, David 3/14/2022
226158 Len, Taisha 6/2/2022
174832 Alcorta, Matthew 8/13/2018
Concentrix + Webhelp Classified - Confidential #_x000D_

mn.

training status.
green color from point 1 and 2 should be visible over the yellow color.

Status Email
Active [email protected]
Active Pending
Active [email protected]
Training [email protected]
Nesting [email protected]
Training Pending
Training [email protected]
Active [email protected]
Active [email protected]
Active [email protected]
Training [email protected]
Active [email protected]
Active Pending
Active Pending
Active [email protected]
Active [email protected]
Active [email protected]
Nesting [email protected]
Training Pending
Nesting [email protected]
Concentrix + Webhelp Classified - Confidential #_x000D_

Excel - Pivot Tables


Using the table in the Courses tab, create a pivot table in cell B10 showing: Using the table i
-The amount of agents (values) in Completed Status (filter) per Activity (rows). -The average han
-The average han
Handled Contact
-The number for
Concentrix + Webhelp Classified - Confidential #_x000D_

Using the table in the Calls tab, create a pivot table in cell K10 showing: Using the table
-The average handle time per agent name (rows) per day (columns). -A list of agent
-The average handle time must be a calculated field. (Average Handle Time = Handle Time / -It must be in t
Handled Contacts) -The year label
-The number format must be [hh]:mm:ss and error values should be blank.
Concentrix + Webhelp Classified - Confidential #_x000D_

Using the table in the Roster tab, create a pivot table in cell T10 showing:
-A list of agents grouped by the year they were hired.
-It must be in tabular form.
-The year labels should not repeat.
Concentrix + Webhelp Classified - Confidential #_x000D_

Excel - Miscelaneous Functions

1. Extract the following data from the text below using text string fuctions at your best convenience (RIGHT, MID, L

Text Date (14 Jun 2022) Time (12:41:10)


Tue, 14 Jun 2022 12:41:10

2. Using IF functions, classify the agents by Tier in column D using the information in the chart at the right:

Name Score Tier


Gutierrez, Hazel 3
Lopez, Jose 4.7
Rojas, Alberto 4
Rizo, Marlon 2
Vallecillo, Cindy 3.5

3. Using SUMIF, extract the amount of Handled Contacts per agent from the Calls tab:

Name Handled Contacts


Cruz, Reyna
Castillo, Hayahser
Estrada, David
Mendoza, Joel
Cruz, Reyna

3. Using SUMIFS, extract the amount of Handled Contacts per agent Name and Date from the Calls tab:
TIP

Name Date Handled Contacts


Cruz, Reyna 5/3/2022
Castillo, Hayahser 5/5/2022
Estrada, David 5/1/2022
Mendoza, Joel 5/4/2022
Cruz, Reyna 5/5/2022

4. Using COUNTIF, extract the number of pending and completed courses from the Courses tab:

Campaign Courses
Pending
Completed

4. Using COUNTIFS, extract the number of Pending agents per campaign and activity name from the Courses tab:
TIP
Concentrix + Webhelp Classified - Confidential #_x000D_

Campaign Activity Name Pending Agents


Southern Union 2022 - Fraud & Ethics Hotline
Southern Union 2022 - Ibex Integrity Training
Northern Union 2022 - Fraud & Ethics Hotline
Northern Union 2022 - Ibex Integrity Training
Eastern Union 2022 - Insider Trading
Concentrix + Webhelp Classified - Confidential #_x000D_

st convenience (RIGHT, MID, LEFT, LEN, TRIM):

the chart at the right:

Score Tier
Higher or equal than 4 Top
Between 3 and 4 Mid
Lower or equal than 3 Bottom

from the Calls tab:

name from the Courses tab:


Concentrix + Webhelp Classified - Confidential #_x000D_

EID Location Name Skill Channel


215343 Managua Gutierrez, Hazel POS Chat Chat
215340 Managua Lopez, Jose POS Hardware Voice
206750 Managua Rojas, Alberto POS Chat Chat
240742 Managua Rizo, Marlon POS Payments Voice
240745 Managua Vallecillo, Cindy POS Kitchen Back Office
244371 Managua Sanchez, Jimmy POS Networking Back Office
252098 Managua Mantilla, Daniel POS Kitchen Voice
252214 Managua Valle, Roberto POS Payments Voice
261427 Managua Velasquez, Sander POS Hardware Voice
226356 Managua Omeir, Nevil POS Payments Voice
268431 Managua Flores, Jason POS Payments Voice
268432 Managua Medina, Eliana POS Payments Voice
222744 Managua Lopez, Juan POS Payments Voice
219915 Managua Sambola, Heecliff POS Kitchen Voice
276379 Managua Mercado, Jorge POS Payments Voice
169350 Managua Castro, Kenia POS Payments Voice
280699 Managua Garcia, Luis1 POS Payments Voice
280700 Managua Valdivia, David POS Networking Voice
226158 Managua Len, Taisha POS Kitchen Voice
174832 San Antonio Alcorta, Matthew POS Kitchen Voice
279149 San Antonio Presley, Brandan POS Kitchen Voice
279148 San Antonio Velez, Sergio POS Kitchen Voice
122582 Alabang Jabungan, Grace POS Kitchen Voice
234570 Bohol Bolotaulo, Harcel POS Hardware Voice
Concentrix + Webhelp Classified - Confidential #_x000D_

Tier Role Status Email


Specialist Agent Active [email protected]
Expert Agent Active [email protected]
Specialist Agent Active [email protected]
Specialist Agent Active [email protected]
Specialist Agent Active [email protected]
Specialist Agent Active [email protected]
Specialist SME Active [email protected]
Expert Agent Active [email protected]
Specialist Agent Active [email protected]
Specialist Agent Active [email protected]
Expert Agent Active [email protected]
Specialist Agent Active [email protected]
Expert Agent Active [email protected]
Specialist Agent Active [email protected]
Specialist Agent Active [email protected]
Specialist Agent Active [email protected]
Specialist Agent Active [email protected]
Specialist Agent Nesting [email protected]
Specialist Agent Training [email protected]
Expert Agent Nesting [email protected]
Specialist Agent Active [email protected]
Specialist Agent Active [email protected]
Specialist Agent Active [email protected]
Specialist Agent Active [email protected]
Concentrix + Webhelp Classified - Confidential #_x000D_

Wave Hire Date Supervisor Manager


Wave 02 1/29/2020 Galo, Sofia Canton, Carlos
Wave 02 1/29/2020 Alvarez, Yasser Prado, Donald
Wave 04 4/15/2020 Galo, Sofia Canton, Carlos
Wave 16 A 4/14/2021 Romero, Enmanuel Cano, Oliver
Wave 16 A 4/14/2021 Oregon, Justina Canton, Carlos
Wave 20 6/16/2021 Garcia, Sharon Prado, Donald
Wave 25 8/31/2021 Woo, Emmanuel Prado, Donald
Wave 25 9/1/2021 Paramo, Odalys Prado, Donald
Wave 30 A 10/27/2021 Mora, Carlos Herdocia, Marco
Wave 31 11/2/2021 Romero, Enmanuel Cano, Oliver
Wave 32 12/7/2021 Aguado, Sebastian Prado, Donald
Wave 32 12/7/2021 Guzman, Erwin Cano, Oliver
Wave 33 A 12/15/2021 Perez, Heber Prado, Donald
Wave 33 A 10/29/2021 Ocampo, Asdrubal Canton, Carlos
Wave 34 A 1/27/2022 Garcia, Luis Cano, Oliver
Wave 35 A 5/16/2018 Garcia, Luis Cano, Oliver
Wave 38 3/23/2022 Torres, Josmar Cano, Oliver
Wave 38 3/14/2022 Rodriguez, Luis Canton, Carlos
Wave 45 6/2/2022 Perez, Ashley Siles, Valentina
Wave 01 8/13/2018 Venuto, Derek Smithson, Brent
Wave 04 3/8/2022 Ives, Alec Smithson, Brent
Wave 04 3/8/2022 Ives, Alec Smithson, Brent
Wave 01 4/12/2016 Hernandez, Riza Siguenza, Jessie
Wave 01 12/17/2020 Ramos, Angelie Siguenza, Jessie
Concentrix + Webhelp Classified - Confidential #_x000D_

Date EID Location Name Role


5/1/2022 217042 Managua Waston, Sheyvon SME
5/1/2022 234908 Managua Estrada, David Agent
5/1/2022 240822 Managua Arguello, Marcos SME
5/1/2022 138885 Managua Fonseca, Daniel Agent
5/1/2022 225722 Managua Molina, David Agent
5/1/2022 235194 Managua Molina, Juliocarlos Agent
5/1/2022 254125 Managua Mendoza, Joel Agent
5/1/2022 226112 Managua Cruz, Reyna Agent
5/1/2022 273659 Managua Castillo, Hayahser Agent
5/1/2022 233169 Bohol Ruyeras, Analyn Agent
5/1/2022 266877 San Antonio Guerra, Ariella SME
5/1/2022 200018 San Antonio White, Marc Agent
5/2/2022 217042 Managua Waston, Sheyvon SME
5/2/2022 234908 Managua Estrada, David Agent
5/2/2022 240822 Managua Arguello, Marcos SME
5/2/2022 138885 Managua Fonseca, Daniel Agent
5/2/2022 225722 Managua Molina, David Agent
5/2/2022 235194 Managua Molina, Juliocarlos Agent
5/2/2022 254125 Managua Mendoza, Joel Agent
5/2/2022 226112 Managua Cruz, Reyna Agent
5/2/2022 273659 Managua Castillo, Hayahser Agent
5/2/2022 233169 Bohol Ruyeras, Analyn Agent
5/2/2022 266877 San Antonio Guerra, Ariella SME
5/2/2022 200018 San Antonio White, Marc Agent
5/3/2022 217042 Managua Waston, Sheyvon SME
5/3/2022 234908 Managua Estrada, David Agent
5/3/2022 240822 Managua Arguello, Marcos SME
5/3/2022 138885 Managua Fonseca, Daniel Agent
5/3/2022 225722 Managua Molina, David Agent
5/3/2022 235194 Managua Molina, Juliocarlos Agent
5/3/2022 254125 Managua Mendoza, Joel Agent
5/3/2022 226112 Managua Cruz, Reyna Agent
5/3/2022 273659 Managua Castillo, Hayahser Agent
5/3/2022 233169 Bohol Ruyeras, Analyn Agent
5/3/2022 266877 San Antonio Guerra, Ariella SME
5/3/2022 200018 San Antonio White, Marc Agent
5/4/2022 217042 Managua Waston, Sheyvon SME
5/4/2022 234908 Managua Estrada, David Agent
5/4/2022 240822 Managua Arguello, Marcos SME
5/4/2022 138885 Managua Fonseca, Daniel Agent
5/4/2022 225722 Managua Molina, David Agent
5/4/2022 235194 Managua Molina, Juliocarlos Agent
5/4/2022 254125 Managua Mendoza, Joel Agent
5/4/2022 226112 Managua Cruz, Reyna Agent
Concentrix + Webhelp Classified - Confidential #_x000D_

5/4/2022 273659 Managua Castillo, Hayahser Agent


5/4/2022 233169 Bohol Ruyeras, Analyn Agent
5/4/2022 266877 San Antonio Guerra, Ariella SME
5/4/2022 200018 San Antonio White, Marc Agent
5/5/2022 217042 Managua Waston, Sheyvon SME
5/5/2022 234908 Managua Estrada, David Agent
5/5/2022 240822 Managua Arguello, Marcos SME
5/5/2022 138885 Managua Fonseca, Daniel Agent
5/5/2022 225722 Managua Molina, David Agent
5/5/2022 235194 Managua Molina, Juliocarlos Agent
5/5/2022 254125 Managua Mendoza, Joel Agent
5/5/2022 226112 Managua Cruz, Reyna Agent
5/5/2022 273659 Managua Castillo, Hayahser Agent
5/5/2022 233169 Bohol Ruyeras, Analyn Agent
5/5/2022 266877 San Antonio Guerra, Ariella SME
5/5/2022 200018 San Antonio White, Marc Agent
Concentrix + Webhelp Classified - Confidential #_x000D_

Tier Channel Wave Skill Supervisor


Specialist Voice Wave 03 POS Hardware Morales, Paola
Expert Back Office Wave 12 POS Payments Woo, Emmanuel
Specialist Voice Wave 16 B POS Payments Woo, Emmanuel
Expert Voice Wave 20 POS Hardware Woo, Emmanuel
Specialist Voice Wave 23 POS Hardware Recinos, Victor
Expert Voice Wave 25 POS Kitchen Alvarez, Yasser
Expert Voice Wave 26 POS Kitchen Paramo, Odalys
Specialist Voice Wave 30 A POS Payments Guzman, Erwin
Specialist Voice Wave 33 B POS Hardware Perez, Christian
Specialist Voice Wave 01 POS Hardware Ramos, Angelie
Specialist Voice Wave 01 POS Kitchen Dunn, Abbigail
Specialist Voice Wave 02 POS Kitchen Boehne, Jordan
Specialist Voice Wave 03 POS Hardware Morales, Paola
Expert Back Office Wave 12 POS Payments Woo, Emmanuel
Specialist Voice Wave 16 B POS Payments Woo, Emmanuel
Expert Voice Wave 20 POS Hardware Woo, Emmanuel
Specialist Voice Wave 23 POS Hardware Recinos, Victor
Expert Voice Wave 25 POS Kitchen Alvarez, Yasser
Expert Voice Wave 26 POS Kitchen Paramo, Odalys
Specialist Voice Wave 30 A POS Payments Guzman, Erwin
Specialist Voice Wave 33 B POS Hardware Perez, Christian
Specialist Voice Wave 01 POS Hardware Ramos, Angelie
Specialist Voice Wave 01 POS Kitchen Dunn, Abbigail
Specialist Voice Wave 02 POS Kitchen Boehne, Jordan
Specialist Voice Wave 03 POS Hardware Morales, Paola
Expert Back Office Wave 12 POS Payments Woo, Emmanuel
Specialist Voice Wave 16 B POS Payments Woo, Emmanuel
Expert Voice Wave 20 POS Hardware Woo, Emmanuel
Specialist Voice Wave 23 POS Hardware Recinos, Victor
Expert Voice Wave 25 POS Kitchen Alvarez, Yasser
Expert Voice Wave 26 POS Kitchen Paramo, Odalys
Specialist Voice Wave 30 A POS Payments Guzman, Erwin
Specialist Voice Wave 33 B POS Hardware Perez, Christian
Specialist Voice Wave 01 POS Hardware Ramos, Angelie
Specialist Voice Wave 01 POS Kitchen Dunn, Abbigail
Specialist Voice Wave 02 POS Kitchen Boehne, Jordan
Specialist Voice Wave 03 POS Hardware Morales, Paola
Expert Back Office Wave 12 POS Payments Woo, Emmanuel
Specialist Voice Wave 16 B POS Payments Woo, Emmanuel
Expert Voice Wave 20 POS Hardware Woo, Emmanuel
Specialist Voice Wave 23 POS Hardware Recinos, Victor
Expert Voice Wave 25 POS Kitchen Alvarez, Yasser
Expert Voice Wave 26 POS Kitchen Paramo, Odalys
Specialist Voice Wave 30 A POS Payments Guzman, Erwin
Concentrix + Webhelp Classified - Confidential #_x000D_

Specialist Voice Wave 33 B POS Hardware Perez, Christian


Specialist Voice Wave 01 POS Hardware Ramos, Angelie
Specialist Voice Wave 01 POS Kitchen Dunn, Abbigail
Specialist Voice Wave 02 POS Kitchen Boehne, Jordan
Specialist Voice Wave 03 POS Hardware Morales, Paola
Expert Back Office Wave 12 POS Payments Woo, Emmanuel
Specialist Voice Wave 16 B POS Payments Woo, Emmanuel
Expert Voice Wave 20 POS Hardware Woo, Emmanuel
Specialist Voice Wave 23 POS Hardware Recinos, Victor
Expert Voice Wave 25 POS Kitchen Alvarez, Yasser
Expert Voice Wave 26 POS Kitchen Paramo, Odalys
Specialist Voice Wave 30 A POS Payments Guzman, Erwin
Specialist Voice Wave 33 B POS Hardware Perez, Christian
Specialist Voice Wave 01 POS Hardware Ramos, Angelie
Specialist Voice Wave 01 POS Kitchen Dunn, Abbigail
Specialist Voice Wave 02 POS Kitchen Boehne, Jordan
Concentrix + Webhelp Classified - Confidential #_x000D_

Manager Handled Contacts Handle Time


Prado, Donald 0 0:00:00
Prado, Donald 1 0:05:10
Prado, Donald 0 0:00:00
Prado, Donald 0 0:00:00
Herdocia, Marco 0 0:00:00
Prado, Donald 0 0:00:00
Prado, Donald 7 4:47:16
Cano, Oliver 12 2:27:50
Herdocia, Marco 6 3:37:58
Siguenza, Jessie 0 0:00:00
Smithson, Brent 0 0:00:00
Smithson, Brent 0 0:00:00
Prado, Donald 7 1:32:37
Prado, Donald 4 1:19:02
Prado, Donald 2 0:26:49
Prado, Donald 1 0:33:14
Herdocia, Marco 17 3:43:54
Prado, Donald 0 0:00:00
Prado, Donald 14 5:11:06
Cano, Oliver 10 2:39:31
Herdocia, Marco 10 3:19:44
Siguenza, Jessie 2 0:22:45
Smithson, Brent 0 0:00:00
Smithson, Brent 0 0:00:00
Prado, Donald 4 0:50:33
Prado, Donald 0 0:00:00
Prado, Donald 0 0:00:00
Prado, Donald 1 0:00:54
Herdocia, Marco 19 6:29:15
Prado, Donald 2 0:15:00
Prado, Donald 3 1:04:01
Cano, Oliver 7 2:31:24
Herdocia, Marco 5 3:02:56
Siguenza, Jessie 4 0:54:23
Smithson, Brent 11 2:42:39
Smithson, Brent 27 3:40:09
Prado, Donald 4 1:42:51
Prado, Donald 2 0:54:08
Prado, Donald 1 0:26:45
Prado, Donald 1 0:14:08
Herdocia, Marco 17 5:23:31
Prado, Donald 0 0:00:00
Prado, Donald 9 5:14:56
Cano, Oliver 8 1:55:13
Concentrix + Webhelp Classified - Confidential #_x000D_

Herdocia, Marco 7 2:27:48


Siguenza, Jessie 0 0:00:00
Smithson, Brent 11 2:03:42
Smithson, Brent 27 4:12:28
Prado, Donald 4 1:14:58
Prado, Donald 0 0:00:00
Prado, Donald 0 0:00:00
Prado, Donald 9 3:43:04
Herdocia, Marco 6 2:08:24
Prado, Donald 2 1:59:28
Prado, Donald 12 5:15:35
Cano, Oliver 1 0:31:03
Herdocia, Marco 2 0:46:44
Siguenza, Jessie 6 2:13:58
Smithson, Brent 18 2:57:46
Smithson, Brent 36 3:49:16
Concentrix + Webhelp Classified - Confidential #_x000D_

EID Name Campaign Supervisor


246533 CESAR LANZAS Southern Union JAIRO ACOSTA
246533 CESAR LANZAS Southern Union JAIRO ACOSTA
246533 CESAR LANZAS Southern Union JAIRO ACOSTA
274448 DIANELYS CASTRO Southern Union JAIRO ACOSTA
274448 DIANELYS CASTRO Southern Union JAIRO ACOSTA
274448 DIANELYS CASTRO Southern Union JAIRO ACOSTA
274448 DIANELYS CASTRO Southern Union JAIRO ACOSTA
274448 DIANELYS CASTRO Southern Union JAIRO ACOSTA
274448 DIANELYS CASTRO Southern Union JAIRO ACOSTA
274448 DIANELYS CASTRO Southern Union JAIRO ACOSTA
274448 DIANELYS CASTRO Southern Union JAIRO ACOSTA
274448 DIANELYS CASTRO Southern Union JAIRO ACOSTA
274448 DIANELYS CASTRO Southern Union JAIRO ACOSTA
274448 DIANELYS CASTRO Southern Union JAIRO ACOSTA
275894 RANDDY HURTADO Southern Union GERSON N/A
275894 RANDDY HURTADO Southern Union GERSON N/A
285904 KEVIN TOM Center Union CARLOS CASTILLO
203746 OSBETH LINARES Eastern Union JONATHAN MONTENEGRO
284185 JOSE LOPEZ Northern Union ANGIE OBANDO
284185 JOSE LOPEZ Northern Union ANGIE OBANDO
284185 JOSE LOPEZ Northern Union ANGIE OBANDO
284185 JOSE LOPEZ Northern Union ANGIE OBANDO
284185 JOSE LOPEZ Northern Union ANGIE OBANDO
284185 JOSE LOPEZ Northern Union ANGIE OBANDO
264253 JULIAN ARANA Northern Union SUMMER VALLECILLO
264253 JULIAN ARANA Northern Union SUMMER VALLECILLO
264253 JULIAN ARANA Northern Union SUMMER VALLECILLO
286014 MARIO MACIAS Northern Union NADIRIA MONCADA
286014 MARIO MACIAS Northern Union NADIRIA MONCADA
286014 MARIO MACIAS Northern Union NADIRIA MONCADA
286014 MARIO MACIAS Northern Union NADIRIA MONCADA
286014 MARIO MACIAS Northern Union NADIRIA MONCADA
286014 MARIO MACIAS Northern Union NADIRIA MONCADA
286014 MARIO MACIAS Northern Union NADIRIA MONCADA
286014 MARIO MACIAS Northern Union NADIRIA MONCADA
286014 MARIO MACIAS Northern Union NADIRIA MONCADA
286014 MARIO MACIAS Northern Union NADIRIA MONCADA
286014 MARIO MACIAS Northern Union NADIRIA MONCADA
285179 SKADDY ESTRADA Northern Union JOSÉ CABRERA
285179 SKADDY ESTRADA Northern Union JOSÉ CABRERA
243145 YARLET COOPER Northern Union FREDDY RODRÍGUEZ
243145 YARLET COOPER Northern Union FREDDY RODRÍGUEZ
243145 YARLET COOPER Northern Union FREDDY RODRÍGUEZ
243145 YARLET COOPER Northern Union FREDDY RODRÍGUEZ
Concentrix + Webhelp Classified - Confidential #_x000D_

243145 YARLET COOPER Northern Union FREDDY RODRÍGUEZ


Concentrix + Webhelp Classified - Confidential #_x000D_

Manager Site Activity Name


MARVIN LANUZA Managua 2022 - Fraud & Ethics Hotline
MARVIN LANUZA Managua 2022 - Ibex Integrity Training
MARVIN LANUZA Managua 2022 - Phishing Awareness
MARVIN LANUZA Managua 2022 - Acknowledgement - Insider Trading Policy
MARVIN LANUZA Managua 2022 - Fraud & Ethics Hotline
MARVIN LANUZA Managua 2022 - Ibex Integrity Training
MARVIN LANUZA Managua 2022 - Environment Security
MARVIN LANUZA Managua 2022 - ibex Policies
MARVIN LANUZA Managua 2022 - Information Security Quiz
MARVIN LANUZA Managua 2022 - Password Management
MARVIN LANUZA Managua 2022 - Personal Identifiable Information
MARVIN LANUZA Managua 2022 - Security Awareness
MARVIN LANUZA Managua 2022 - Social Engineering
MARVIN LANUZA Managua 2022 - Phishing Awareness
MARVIN LANUZA Managua 2022 - Fraud & Ethics Hotline
MARVIN LANUZA Managua 2022 - Ibex Integrity Training
ALEX CARRION Managua 2022 - Fraud & Ethics Hotline
ISAAC FIGUEROA Ofiplaza 2022 - Insider Trading
OSCAR BRAVO Ofiplaza 2022 - Environment Security
OSCAR BRAVO Ofiplaza 2022 - ibex Policies
OSCAR BRAVO Ofiplaza 2022 - Information Security Quiz
OSCAR BRAVO Ofiplaza 2022 - Password Management
OSCAR BRAVO Ofiplaza 2022 - Personal Identifiable Information
OSCAR BRAVO Ofiplaza 2022 - Social Engineering
GISSELLE MONTANO Ofiplaza 2022 - Environment Security
GISSELLE MONTANO Ofiplaza 2022 - ibex Policies
GISSELLE MONTANO Ofiplaza 2022 - Information Security Quiz
OSCAR BRAVO Ofiplaza 2022 - Acknowledgement - Insider Trading Policy
OSCAR BRAVO Ofiplaza 2022 - Fraud & Ethics Hotline
OSCAR BRAVO Ofiplaza 2022 - Ibex Integrity Training
OSCAR BRAVO Ofiplaza 2022 - Environment Security
OSCAR BRAVO Ofiplaza 2022 - ibex Policies
OSCAR BRAVO Ofiplaza 2022 - Information Security Quiz
OSCAR BRAVO Ofiplaza 2022 - Password Management
OSCAR BRAVO Ofiplaza 2022 - Personal Identifiable Information
OSCAR BRAVO Ofiplaza 2022 - Security Awareness
OSCAR BRAVO Ofiplaza 2022 - Social Engineering
OSCAR BRAVO Ofiplaza 2022 - Phishing Awareness
OSCAR BRAVO Ofiplaza 2022 - Fraud & Ethics Hotline
OSCAR BRAVO Ofiplaza 2022 - Ibex Integrity Training
EDGAR MERCADO Ofiplaza 2022 - Acknowledgement - Insider Trading Policy
EDGAR MERCADO Ofiplaza 2022 - Fraud & Ethics Hotline
EDGAR MERCADO Ofiplaza 2022 - Ibex Integrity Training
EDGAR MERCADO Ofiplaza 2022 - Information Security Quiz
Concentrix + Webhelp Classified - Confidential #_x000D_

EDGAR MERCADO Ofiplaza 2022 - Phishing Awareness


Concentrix + Webhelp Classified - Confidential #_x000D_

Completion Status
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Completed
Concentrix + Webhelp Classified - Confidential #_x000D_

Completed

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