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EC unit-5

E commerce unit 5 notes

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Bhumika Sharma
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27 views

EC unit-5

E commerce unit 5 notes

Uploaded by

Bhumika Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Unit V: ERP and Business Intelligence

1. ERP (Enterprise Resource Planning)

 Meaning: ERP refers to the integrated management of core business processes, often in
real-time and mediated by software and technology. The primary goal of ERP systems is
to streamline and automate business processes across various departments within an
organization to enhance efficiency, accuracy, and productivity.
 Functions:
o Finance: Manages financial data, including accounts payable, accounts
receivable, budgeting, and asset management.
o Human Resources (HR): Oversees employee management, payroll, recruitment,
and performance analysis.
o Supply Chain Management: Manages the flow of goods, services, and
information from suppliers to customers.
o Manufacturing: Streamlines production planning, quality control, and inventory
management.
o Services: Manages service delivery, customer service, and support functions.

SAP Applications:

SAP is one of the leading providers of ERP software. SAP ERP systems offer comprehensive
solutions for finance, supply chain management, human resources, and other core business areas.
SAP modules like SAP FICO (Finance and Controlling), SAP HRM (Human Resource
Management), and SAP MM (Material Management) are widely used to manage business
processes efficiently.

Business Intelligence

 Tools and Techniques for Data Analysis: Business Intelligence (BI) involves the use of
various tools and techniques to analyze data and generate actionable insights. These
include:
o Data Warehousing: The process of collecting, storing, and managing large
volumes of data from different sources in a centralized repository for analysis and
reporting.
o Reporting: The process of organizing data into informational summaries to
monitor business performance and make decisions.
o Data Visualization: The graphical representation of data to help stakeholders
understand complex data patterns and trends. Tools like Tableau, Power BI, and
QlikView are popular for creating interactive visualizations.
 Dashboards, Reports, Data Visualization: BI dashboards and reports are tools that
present data in an easily understandable format. Dashboards provide a real-time view of
key performance indicators (KPIs), while reports offer detailed insights into specific
areas of business performance. Data visualization enhances these tools by making
complex data more accessible through charts, graphs, and interactive elements.

Ethics in E-Commerce

 Privacy Concerns: In the context of e-commerce, privacy concerns relate to the


protection of customer data, including personal information, payment details, and
browsing history. Businesses must implement measures to secure this data and ensure it
is not misused or accessed by unauthorized parties.
 Data Protection: Ensuring data security involves implementing technical and
organizational measures to protect sensitive information from breaches, theft, or loss.
Compliance with regulations such as GDPR (General Data Protection Regulation) and
CCPA (California Consumer Privacy Act) is crucial for businesses operating online.
 Intellectual Property Rights: E-commerce businesses must respect intellectual property
rights, including copyrights, trademarks, and patents. This means ensuring that the
products they sell, the content they use, and the technologies they employ do not infringe
on the rights of others.

Security

 Cybersecurity Measures: Cybersecurity involves protecting digital systems and


networks from cyber threats such as hacking, phishing, ransomware, and malware. Key
measures include firewalls, encryption, multi-factor authentication, and regular security
audits.
 Compliance with Regulations: Businesses must adhere to legal standards and industry
guidelines to ensure their operations are secure. This includes compliance with data
protection laws, cybersecurity frameworks (such as ISO 27001), and industry-specific
regulations (such as PCI-DSS for payment security).

E-Governance

 Government Services Online: E-Governance refers to the use of digital platforms to


provide government services to citizens, businesses, and other government entities. This
includes online tax filing, digital identification systems, and electronic voting.
 Efficiency and Transparency: The adoption of e-governance enhances the efficiency of
government operations by automating processes and reducing paperwork. It also
promotes transparency by making information and services more accessible to the public,
thereby increasing accountability and reducing corruption.

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