Nagios XI vs.

Icinga

Nagios XI
vs. Icinga

Reviews, Tips and

Advice from Real Users
November 2024

©2024 PeerSpot, All Rights Reserved 1

Nagios XI vs. Icinga

Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 5

Mindshare And Ranking . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Nagios XI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 - 9

Valuable Features . . . . . . . . . . . . . . . . . . . . . . . . 10 - 14
Pain Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 - 19
ROI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 - 21
Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 - 23
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 - 26
Customer Service and Support . . . . . . . . . . . . . 27 - 29
Other Solutions Considered . . . . . . . . . . . . . . . 30 - 31
Product Impact . . . . . . . . . . . . . . . . . . . . . . . . . . 32 - 33
Icinga . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 - 36

Valuable Features . . . . . . . . . . . . . . . . . . . . . . . . 37 - 42
Pain Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 - 47
Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 - 49
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 - 53
Customer Service and Support . . . . . . . . . . . . . 54 - 56
Other Solutions Considered . . . . . . . . . . . . . . . 57 - 59
Product Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Reviewers Who Have Researched Both Solutions 61 - 65

About PeerSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 - 67

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Nagios XI vs. Icinga

Nagios XI VS. Icinga

Executive summary
Nagios XI and Icinga are two leading network monitoring solutions. Icinga has
the upper hand in adaptability and integration strengths in dynamic
environments.

Features: Nagios XI offers robust monitoring capabilities, comprehensive

reporting options, and an extensive plugin ecosystem. Icinga provides flexible
configuration, integration with various data sources, and a modern, scalable
architecture.

Room for Improvement: Nagios XI users point out the need for a more modern
interface, enhanced scalability, and better ease of use. Icinga users see room for
improvement in documentation clarity, initial configuration complexity, and
support for onboarding.

Ease of Deployment and Customer Service: Nagios XI offers straightforward

installation with strong customer support, but some users find initial setups
time-consuming. Icinga's deployment is flexible but may require additional
expertise. Customer service for Icinga is generally positive, although some users
seek better support for initial setups.

Pricing and ROI: Nagios XI's initial setup cost is higher but justified by its
comprehensive features, yielding satisfactory ROI. Icinga has a lower setup cost
and delivers a compelling ROI due to its flexibility and integration capabilities.

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Nagios XI vs. Icinga

Solution Nagios XI Icinga

Ranking

Sample Nagios has over one million users Puppet Labs, Audi, Spacex, Debian,
customers globally, including AOL, DHL, Snapdeal, McGill, RIPE Network
McAfee, MCI, MTV, Yahoo!, Coordination Centre
Universal, Toshiba, Sony, Siemens,
and JPMorgan Chase.

Top Nagios Core vs. Nagios XI Zabbix vs. Icinga

comparisons Compared 18 of the time Compared 43 of the time

Zabbix vs. Nagios XI Nagios Core vs. Icinga

Compared 17 of the time Compared 21 of the time

PRTG Network Monitor vs. Nagios XI Checkmk vs. Icinga

Compared 8 of the time Compared 13 of the time

Top industries Educational Organization 58% Computer Software 15%

based on Company
reviewers*
Computer Software 7% Financial Services Firm 9%
Company
Financial Services Firm 5% Manufacturing Company 8%

Manufacturing Company 4% Comms Service Provider 8%

Top industries Comms Service Provider 18% Financial Services Firm 29%
based on
companies
Financial Services Firm 18% Computer Software 29%
reading reviews*
Company
Manufacturing Company 18% Educational Organization 14%

Retailer 12% Logistics Company 14%

* Data is based on the aggregate profiles of PeerSpot Users researching this solution.

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Nagios XI vs. Icinga

Company Sizes

Small Business Midsize Enterprise Large Enterprise

Nagios XI vs. Icinga

by reviewers by reviewers

by visitors reading reviews by visitors reading reviews

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Nagios XI vs. Icinga ▪ Icinga

Mindshare And Ranking

As of November 2024, in the IT Infrastructure Monitoring category, the market share of
Nagios XI is 4.0% and it decreased by 17.9% compared to the previous year. The market
share of Icinga is 3.6% and it increased by 41.9% compared to the previous year. It is
calculated based on PeerSpot user engagement data.

Mindshare Comparison

IT Infrastructure
Monitoring

Mindshare in Categories
Nagios XI Icinga

Network Monitoring Software 3.7% Network Monitoring Software 3.3%

Server Monitoring 9.3% Cloud Monitoring Software 6.2%

Cloud Monitoring Software 4.5%

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Nagios XI vs. Icinga ▪ Nagios XI

Product Recap
Nagios XI

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Nagios XI vs. Icinga ▪ Nagios XI

Nagios XI Recap
Jump to Icinga Recap

PeerSpot users give Nagios XI an average rating of 4 out of 5.

Nagios XI provides monitoring of all mission-critical infrastructure components, including

applications, services, operating systems, network protocols, systems metrics, and network
infrastructure. Third-party add-ons provide tools for monitoring virtually all in-house and
external applications, services, and systems.

Nagios XI uses a powerful Core 4 monitoring engine that provides users with the highest
levels of server monitoring performance. This high degree of performance enables nearly
limitless scalability and monitoring powers.

With Nagios XI, stakeholders can check up on their infrastructure status using the role-based
web interface. Sophisticated dashboards enable access to monitoring information and third-
party data. Administrators can easily set up permissions so users can only access the
infrastructure they are authorized to view.

Nagios XI Benefits and Features

Some of the benefits and top features of using Nagios XI include:

• Extensive IT infrastructure monitoring: Comprehensively monitor all of your

organization’s infrastructure’s components. Hundreds of third-party add-ons let you
monitor virtually any internal application, service, or system.
• Proactivity: With built-in, automated trend analysis and capacity planning charts,
organizations can plan infrastructure upgrades before legacy systems encounter
unexpected issues. IT staff, business stakeholders, and end users are notified via email or
SMS with details of the outage so they can begin handling the issue immediately.
• Multiple integration options: Numerous available APIs allow seamless integration with
in-house and third-party applications. Thousands of community-developed add-ons that
extend monitoring and native alerting capabilities as well as custom interfaces are
available, allowing you to customize Nagios XI to your company's needs.

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Nagios XI vs. Icinga ▪ Nagios XI

• Complete visibility: Get a single view of your entire IT operations network and business
processes. The Nagios XI dashboards provide at-a-glance access to monitoring
information and third-party data. Views give users quick access to the most useful
information.
• User-friendly interface: Customize the layout, design, and settings for each user’s GUI,
providing clients and team members with the flexibility they need. Administrators can
easily delegate control over monitoring configuration management, system settings, and
more to end users and team members using the built-in web-based configuration
interface. A configuration wizard guides users through the process of monitoring new
devices, services, and applications without understanding complex monitoring concepts.
• Configuration snapshots: Snapshots allow you to save and archive your most recent
configurations. Later on, you can revert back to them whenever you like.
• Advanced user management: Ensure a secure infrastructure environment by easily
setting up and managing user accounts and assigning custom roles with just a few mouse
clicks.

Reviews from Real Users

Nagios XI stands out among its competitors for a number of reasons. Several major ones are
its integration options and monitoring abilities, as well as its alerting features.

David P., a senior DevOps engineer at EML Payments Ltd, writes, “We use Nagios as a
network discovery tool. We use Nagios to maintain our uptime statistics and to monitor our
services. It has allowed us to be much more sophisticated in our monitoring and alerting.”

An IT-OSS manager at a comms service provider notes, “Nagios XI has a custom API feature,
and we can expose custom APIs for our integration. This is a great feature.”

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Nagios XI vs. Icinga ▪ Nagios XI

Valuable Features
Excerpts from real customer reviews on PeerSpot:

“It's great for monitoring IT services infrastructure.”

Hattab Mahdi
Assistant Director at unpa

“It's a monitoring agent. It's designed to do one thing. Its most valuable
feature is its monitoring.”

David Pratt
Senior DevOps Engineer Individual Contributor at EML Payments Ltd

“Nagios XI is a simple monitoring tool with performance management.”

FakhruddinLokhandwala
Solutions Architect at NTT

“Nagios XI helps us monitor the bandwidth of the internet connection,

HTTP, DNS, active directory services, and exchange data availability. We
have multiple servers to monitor databases, availability of servers, and
ping.”

Hattab Mahdi
Assistant Director at unpa

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Nagios XI vs. Icinga ▪ Nagios XI

“The most valuable feature of Nagios XI is customization. We can customize

based on our requirements. We can do modifications and implement a lot of
scripts. Additionally, it is easy to use.”

Sumanth Arshanapally
Senior Analyst at HCL Technologies

“The solution's most valuable feature is its simplicity.”

Verified user
Manager, Information Technology Monitoring at a tech services company with
201-500 employees

“BPI: It allows defining peripherals to map business criticality for efficient

monitoring, as required.”

Krish Sastry
Distributed Systems Architect at a manufacturing company with 10,001+
employees

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Nagios XI vs. Icinga ▪ Nagios XI

What users had to say about valuable features:

“The most valuable features of Nagios XI are you can customize it based on your
use case and requirements. It is flexible and easy to integrate with our systems.
You can customize the solution by adding additional features using code.”

Verified user Read full review

Manager IT / Technical Project at a comms service provider with 11-50
employees

“Nagios is stable and it's easy to use the monitoring software, which is why we
chose this product. There is no limitation exist to monitor every measurable
parameters and KPIs. Every known devices and services parameters has own
plugins in this monitoring system and for special cases, it`s possible to write script
and monitor results. ”

Verified user Read full review

IT-OSS Manager at a comms service provider with 501-1,000 employees

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Nagios XI vs. Icinga ▪ Nagios XI

“It's got very nice tools. We have notifications via email or short messages via
SMS.

It's great for monitoring IT services infrastructure. You can monitor all your
servers, your database, and server virtualization.

I don't have any problem with the Nagios XI. It's the best. ”

Hattab Mahdi Read full review

Assistant Director at unpa

“Nagios XI helps us monitor the bandwidth of the internet connection, HTTP, DNS,
active directory services, and exchange data availability. We have multiple servers
to monitor databases, availability of servers, and ping. SMTP services can
be monitored with Nagios XI. We use Nagios' mail features to send email alerts to
the IT team to let them know we have an issue on our server, a problem with
the databases, or updates about the availability of a server.”

Hattab Mahdi Read full review

Assistant Director at unpa

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Nagios XI vs. Icinga ▪ Nagios XI

“The community, Nagios XI is made on Nagios Core base, and the community
makes plugins on almost any language of programming. Nagios is not owned by
any brand.

The second feature is Nagios is very friendly, if you can customize the tool to the
specific environment. ”

Dario Leon Read full review

CEO - CIO - CTO - Senior Consultant Unix/Linux at a tech services
company with 11-50 employees

“It's easy to use. You provide what you want and you can monitor what you really
want.

As long as you develop your own codes, it is fine.

The initial setup is straightforward.

The solution is pretty stable.

Technical support is helpful. ”

Matthew Camilleri Read full review

NMS Team Leader at KORE Telematics Inc.

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Nagios XI vs. Icinga ▪ Nagios XI

Pain Points
The main pain points mentioned:

“We'd like to see more integration capabilities.”

Hattab Mahdi
Assistant Director at unpa

“I would like to be able to extend it to all of our data centers, whether they
are in the cloud or not. It would be helpful if I could connect everywhere.”

David Pratt
Senior DevOps Engineer Individual Contributor at EML Payments Ltd

“The reporting structure could be more streamlined.”

FakhruddinLokhandwala
Solutions Architect at NTT

“It is really difficult to integrate Nagios XI with another system to generate

logs and alert our management of failures in security infrastructure.”

Hattab Mahdi
Assistant Director at unpa

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Nagios XI vs. Icinga ▪ Nagios XI

“Nagios XI can improve network and hardware monitoring, these

parameters should be simplified to allow usage for monitoring. Additionally,
if there was automatic reporting it would be helpful.”

Sumanth Arshanapally
Senior Analyst at HCL Technologies

“From an alerting point of view, some graphics and metrics don't work
properly with Nagios XI as they do with Checkmk.”

Verified user
Manager, Information Technology Monitoring at a tech services company with
201-500 employees

“The product uses the backend as Perl and could be modified to a more
lightweight solution like what's being offered by other vendors.”

Krish Sastry
Distributed Systems Architect at a manufacturing company with 10,001+
employees

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Nagios XI vs. Icinga ▪ Nagios XI

Room for improvement:

“If you make the whole monitoring tool agentless, it would be a really good
addition since it is currently one of the pain points in this product.

The tool's incident prediction is not too good, as it gives too many false positives.

The tool's AI model needs to be fixed.”

Verified user Read full review

Operational Lead at a government with 1,001-5,000 employees

“From an alerting point of view, some graphics and metrics don't work properly
with Nagios XI as they do with Checkmk. The solution's scalability, pricing,
stability, and support could be improved. Nagios XI should include more AI and
cloud capabilities to scale the infrastructure better.”

Verified user Read full review

Manager, Information Technology Monitoring at a tech services company
with 201-500 employees

“The product does not have SAP monitoring. When I was using the solution, it did
not have a dashboard. We had to manually connect to the database, collect
information and create the visuals.”

Mbaye NDIAYE Read full review

DevOps consultant at Africa4Data

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Nagios XI vs. Icinga ▪ Nagios XI

“Nagios XI can improve network and hardware monitoring, these parameters

should be simplified to allow usage for monitoring. Additionally, if there was
automatic reporting it would be helpful. ”

Sumanth Arshanapally Read full review

Senior Analyst at HCL Technologies

“For some, it may be difficult to deploy. The process could be simplified.

We'd like to see more integration capabilities.

There's a bit of complexity in the product in general. It could be simplified

overall. ”

Hattab Mahdi Read full review

Assistant Director at unpa

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Nagios XI vs. Icinga ▪ Nagios XI

“Nagios XI doesn't provide scripting. For example, if we have built up multiple IPX
tunnels from a base location to a data center location and want to monitor or
trigger an alert if the tunnel goes down, Nagios XI does not automatically send
alerts notifying us that the tunnel is down. This is a feature we want, and in the
past, Nagios completed scripting for us, but it didn't work out well.

In addition, Nagios XI doesn't have a feature where we can push the configuration
from the server to all our devices. For example, if there are 500 devices in our
network and we need to write down a simple command like a show clock or want to
write the configuration, we cannot execute this command on all of our devices. We
have already raised this issue with Nagios, and they told us they would speak with
the BU team to see if this can be applied in the next release. If they do, it will come
with an additional license.

Another feature we want is the IP SLA Tracking in Cisco. For example, if our ISP
connection is traversing through an L2 point, which is a layer two point, we don't
have IP-to-IP communication to track those interfaces. So if we need to
implement something end-to-end and the interface goes down, we should get
alerts for that. And if the interface goes down, there should be specific behaviour
so that our traffic can switch over from the LAN or the WAN. That is not in the
current Nagios deployment, but they have advised they are working on it.”

FakhruddinLokhandwala Read full review

Solutions Architect at NTT

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Nagios XI vs. Icinga ▪ Nagios XI

ROI
Real user quotes about their ROI:

“The solution provided a better return on investment in the past. However, it's too
expensive currently, and the return on investment is not as good as it used to be.”

Verified user Read full review

Manager, Information Technology Monitoring at a tech services company
with 201-500 employees

“The ROI is absolutely linked to time. You can save a lot of time using Nagios
monitoring because otherwise you need to check all of your services or system one
by one.”

Verified user Read full review

Network Engineer at TLCWEB S.R.L.

“Considering the task force that I use for my support team, I can provide much
more time in their hands so that they can do other things, which is something that
has been a nice addition.”

Verified user Read full review

Operational Lead at a government with 1,001-5,000 employees

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Nagios XI vs. Icinga ▪ Nagios XI

“Our service statistics aren't particularly impressive, but we have seen a return on
investment.

I would rate it a five out of five.

It's an essential part of our infrastructure, and we'll keep using it.”

David Pratt Read full review

Senior DevOps Engineer Individual Contributor at EML Payments Ltd

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Nagios XI vs. Icinga ▪ Nagios XI

Pricing

“Licensing costs are reasonable.”

David Pratt Read full review

Senior DevOps Engineer Individual Contributor at EML Payments Ltd

“Nagios XI is an expensive solution.”

Verified user Read full review

Manager, Information Technology Monitoring at a tech services company
with 201-500 employees

“The pricing is high with separate licensing for the product and support.”

Verified user Read full review

Head of IT, Projects and Organization at a financial services firm with
10,001+ employees

“As it is not an agentless tool, I think it is expensive.”

Verified user Read full review

Operational Lead at a government with 1,001-5,000 employees

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Nagios XI vs. Icinga ▪ Nagios XI

“We are using the free version of this solution.”

Michael Nbwiga Read full review

IT CIO at Kimfay

“Nagios Core does not have any payment, but Nagios XI requires payment for the
license.”

Verified user Read full review

IT-OSS Manager at a comms service provider with 501-1,000 employees

“For our country in North Africa, it's expensive and we could purchase another
solution for that price. But it's a reasonable price if we're speaking in international
terms.”

Hattab Mahdi Read full review

Assistant Director at unpa

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Nagios XI vs. Icinga ▪ Nagios XI

Setup
The setup process involves configuring and preparing the product or service for use, which may
include tasks such as installation, account creation, initial configuration, and troubleshooting any
issues that may arise. Below you can find real user quotes about the setup process.

“The solution's initial setup is easy. One person can install the product in around
one or two days. We need one person to maintain and update the solution.”

Verified user Read full review

Manager, Information Technology Monitoring at a tech services company
with 201-500 employees

“Because my company is experienced, installation is not a problem for us, but I'm
not sure about new users.

We have a team of two or three people to deploy and maintain this solution.”

Verified user Read full review

Account Manager, Cybersecurity at a tech services company with 11-50
employees

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Nagios XI vs. Icinga ▪ Nagios XI

“The initial setup was straightforward. It's easy to install, but you need some
information about the Linux operating system.

It took less than one hour to deploy.”

Verified user Read full review

IT-OSS Manager at a comms service provider with 501-1,000 employees

“The initial setup was satisfactory.

It wasn't any better or worse than the others.

It was difficult to configure, but not more complex than others similar to it.

It took a few months to complete the deployment. We deployed from scratch, we

had to upgrade the network.”

David Pratt Read full review

Senior DevOps Engineer Individual Contributor at EML Payments Ltd

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Nagios XI vs. Icinga ▪ Nagios XI

“The initial setup is not a big problem for me. We just integrated Nagios XI with
the solution to send SMS notifications. It might be very complex for other
technicians and engineering. For me, I have good knowledge about integrating XI
with other solutions. It can be a very complex task if a person is not
knowledgeable.

We have six administrators that are in security and networking, and they are
working with this solution in our company. We have a help desk and security team
working with the product.”

Hattab Mahdi Read full review

Assistant Director at unpa

“The deployment is determined by the customer. We have a large number of

clients. Some clients host it in the cloud, while others host it on-premise.

Some clients have Amazon, and some clients have Linux.

The initial setup is easy.

The software installation does not take much time, half an hour. The onboarding
of it will depend upon the environment.”

Verified user Read full review

Linux Administrator at a tech services company with 11-50 employees

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Nagios XI vs. Icinga ▪ Nagios XI

Customer Service and Support

“The support from Nagios XI is good and the response time is good. However, it
can take some time to reach the right agent to support the problem. Overall the
support is good.”

Verified user Read full review

Manager IT / Technical Project at a comms service provider with 11-50
employees

“We don't have technical support for Nagios because we are living in Iran and we
have embargoes, so we cannot use the technical support from Nagios. We use local
support.”

Verified user Read full review

IT-OSS Manager at a comms service provider with 501-1,000 employees

“Support, we have a time zone issue, but we are providing our own support.

I don't believe we require anything, because we have our own technical expertise.”

Verified user Read full review

Account Manager, Cybersecurity at a tech services company with 11-50
employees

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Nagios XI vs. Icinga ▪ Nagios XI

“Because we are working in Iran, we have embargoes, and this means we don't
have any support from Nagios support. As a result, we have to use self-study. We
research using Google and nagios forum this has helped us to resolve our issues.”

Verified user Read full review

IT-OSS Manager at a comms service provider with 501-1,000 employees

“We haven't needed to contact support since we have a very big, strong senior
engineering team. We have very good experience in-house in order to manage and
configure the solution and resolve the problem. If we needed support, we have the
contacts within the company logistically. We can open a ticket. For now, we don't
need any support since the solution is very easy. Even with deployment, we don't
need any support.”

Hattab Mahdi Read full review

Assistant Director at unpa

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Nagios XI vs. Icinga ▪ Nagios XI

“We use the support forum. In fact, it's part of the license. Even if you're just a
member of the forum, you can still receive quick responses. We use it a lot and we
ask questions. I can say that I'm happy with the way they eventually reply to you as
they at least help, in any case. We had situations where we used support while we
debugged everything ourselves. Through the years, and in 2008, we started
merging all of our stuff onto the Nagios platform. Truthfully, in the last three to
four years, I haven't seen that many massive issues. The platform is quite stable.
Therefore, we don't use support too much.”

Matthew Camilleri Read full review

NMS Team Leader at KORE Telematics Inc.

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Nagios XI vs. Icinga ▪ Nagios XI

Other Solutions Considered

“We prefer Checkmk over Nagios XI because Checkmk is easier to use, cheaper,
more scalable, and more stable for us. The alerting capabilities of Nagios XI are
similar to those of Checkmk. Since we had some glitches with Nagios XI, we
decided to switch to Checkmk.”

Verified user Read full review

Manager, Information Technology Monitoring at a tech services company
with 201-500 employees

“Yes, I have used other solutions. I switched to Nagios, because Nagios is not
linked with any brand that's independent. This is good because you can monitor
any brand of switches, routers, servers, central phones, etc. ”

Dario Leon Read full review

CEO - CIO - CTO - Senior Consultant Unix/Linux at a tech services
company with 11-50 employees

“It is hard not to consider other solutions now because of the advice of other CIOs
and their experience with open source products that save them a lot of money. It
may not always save time because they can be more difficult to use. That can be a
trade-off.”

Verified user Read full review

Head of IT, Projects and Organization at a financial services firm with
10,001+ employees

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Nagios XI vs. Icinga ▪ Nagios XI

“When I was researching solutions I read about Nagios XI, and it was rated as one
of the best solutions. I tried it and I liked it, which is why it was selected.”

Verified user Read full review

Network Engineer at a tech services company with 11-50 employees

“Before going to Nagios XI (commercial, meaning with support), because of the

relationship my company had with Microsoft, I evaluated also SCOM. As with
Nagios, I went through the whole installation and configuration process. Because
of my previous knowledge, I directly compared it with Nagios, and the latter won,
hands down.”

Verified user Read full review

System Administrator at a hospitality company

“I'm also familiar with Cacti. If you compare it with Cacti or any other solution,
Nagios is the best.

I'm trying to use the SolarWinds solution as well. It's very easy to deploy if you
compare it with other solutions. The efficacy and the time it takes to deploy this
solution are very short compared to Cacti or SolarWinds or other solutions. Even
the cost and lack of complexity are great.”

Hattab Mahdi Read full review

Assistant Director at unpa

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Nagios XI vs. Icinga ▪ Nagios XI

Product Impact

“Nagios allows us to configure any device so that we can send pager alerts when
people don't have access to emails. It also allows us to schedule downtime and
maintenance.”

PriyankaBachu Read full review

Senior Consultant at a tech services company with 10,001+ employees

“We use Nagios as a network discovery tool. We use Nagios to maintain our uptime
statistics and to monitor our services. It has allowed us to be much more
sophisticated in our monitoring and alerting.”

David Pratt Read full review

Senior DevOps Engineer Individual Contributor at EML Payments Ltd

“We use plugins provided by Nagios XI to monitor our infrastructure equipment,

OS, Databases and Services from easy to use wizards in monitoring panel. Also, we
add some additional features to this monitoring system based on our organization
needs. ”

Verified user Read full review

IT-OSS Manager at a comms service provider with 501-1,000 employees

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Nagios XI vs. Icinga ▪ Nagios XI

“With Nagios, I can monitor since a phone on a desk to very big servers of any
company. Also, I can monitor a software made in-house to software of bigger
companies. Nagios is great for verify quality and quantity in a datacenter. Nagios
can show if there are problems showed behavior in datacenters.”

Dario Leon Read full review

CEO - CIO - CTO - Senior Consultant Unix/Linux at a tech services
company with 11-50 employees

“This solution has improved our ability to determine the source of a connection
failure in our network. Prior to using Nagios XI, we did not know whether the drop
in service was a result of our system, or whether it was the fault of our service
provider. Now, we are able to monitor the service provider's router and make that
determination.”

Verified user Read full review

Network Engineer at a tech services company with 11-50 employees

“Since my organization has many companies in the form of customers for

handling their infrastructure and application, we used to use the paid tool before.
However, the open source technology is the best thing for an organization in
today's world. When it comes to monitoring Nagios, it is the first choice in open
source tools. We started using the Nagios XI for monitoring and it also has a
feature for handling events, which we can use to integrate for creating tickets with
any ticketing tool using its API.”

Verified user Read full review

Principal Engineer at a tech vendor with 1,001-5,000 employees

©2024 PeerSpot, All Rights Reserved 33

Nagios XI vs. Icinga ▪ Icinga

Product Recap
Icinga

©2024 PeerSpot, All Rights Reserved 34

Nagios XI vs. Icinga ▪ Icinga

Icinga Recap
Jump to Nagios XI Recap

PeerSpot users give Icinga an average rating of 3.8 out of 5.

Icinga monitors systems, network devices, infrastructure, and services, helping manage and
analyze server resources. It automates ticket incidents and alerting, providing oversight of
client Windows and Linux systems.

Icinga offers comprehensive monitoring of servers including CPU utilization and RAM space,
facilitating automated incident management and alerting. Frequently deployed on-premises,
this monitoring tool is key for managed services providers and organizations to oversee and
ensure optimal performance of various environments, including applications like databases
and web servers. It provides extensive features for creating custom plugins, stabilization,
scalability, and high customization capabilities suitable for different infrastructure needs.

What are the key features of Icinga?

• Event Handler: Facilitates automatic self-healing of systems.

• Extensive Plugin Library: Offers a wide range of plugins for monitoring.
• Ease of Use: Simplifies user experience with an intuitive interface and Icinga Director for
easy configurations.
• Open-Source Nature: Free to use, modify, and distribute.
• Automation Capabilities: Integrates with APIs and Ansible Collections for automation.
• Custom Plugins: Users can create and integrate their own plugins.
• Stability and Scalability: Provides reliable performance across different scale
infrastructures.

What are the benefits or ROI to look for when evaluating Icinga?

• Critical Issue Highlighting: Effectively identifies and notifies about critical problems.
• High Customization: Offers flexibility for diverse monitoring needs.
• Automated Alerting: Reduces manual effort and improves response times.
• Extensive Integration: Works seamlessly with other tools and platforms.

Icinga implementations span multiple industries, providing essential monitoring for IT

infrastructure in healthcare, finance, and education. Managed services providers utilize Icinga
to maintain and monitor client systems across various environments while ensuring optimal

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Nagios XI vs. Icinga ▪ Icinga

performance and compliance. It is highly valued in these sectors for its ability to customize
monitoring, improving operational efficiency and reducing downtime.

©2024 PeerSpot, All Rights Reserved 36

Nagios XI vs. Icinga ▪ Icinga

Valuable Features
Excerpts from real customer reviews on PeerSpot:

“I like the ability to amend and adjust things really easily, which is useful in
a case where you could make it auto-discover and then set a template to say
all of these applications or servers under this template have an automatic
threshold set that you’d set up manually.”

Harrison Bulley
Senior Infrastructure Engineer at Net Consulting

“We have found the solution to be stable.”

Aynalem Yehualaw
System Engineer at Jimma University

“Icinga has multiple automation and integration features. There is an API for
everything and a web UI for configurations. The APIs enable you to automate
tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director
talks to a database in the background, and you can import settings from the
CMDB to all systems in Icinga.”

Lasse Wackers
Senior System Integration Engineer at SVA System Vertrieb Alexander GmbH

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Nagios XI vs. Icinga ▪ Icinga

“The apply rules feature saves a lot of time.”

Claudio Kuenzler
Senior Systems Engineer at Infiniroot

“There's a module called Icinga Director, which helps us configure the

product using an intuitive interface through clicks instead of creating a text
configuration. It's very helpful for us.”

Rostislav Opočenský
CEO at Orbitron, s. r. o.

“It is really easy in Icinga to create your own plugin and integrate it without
any fuss. And it works just perfectly fine.”

Aditi Mishra
Monitoring Specialist at a tech services company with 51-200 employees

“The best thing about the solution is how it highlights errors, the issues, and
what needs my attention. The solution directs me to areas that I should look
for first.”

Yaser Ibrahim
Team lead at NTG

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Nagios XI vs. Icinga ▪ Icinga

What users had to say about valuable features:

“The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor
pretty much anything. The huge spectrum of plugins enables users to monitor
different technologies. That is Icinga's advantage. It is also open source.”

Verified user Read full review

Vice President Cloud Operations at a computer software company with
1,001-5,000 employees

“The drafts are easy but what I like about Icinga is that there are many add-ons
that you can download.

The user interface is good, it's open-source, and it's easy to use.”

Ismail Rahali Read full review

Senior Consultant at SkySparc

“First of all, what I like about Icinga is the capacity and the extent to which we can
use it. Although we have a library built-in where we can find hundreds and
thousands of plugins for our use case, there are times when we are stuck on a block
where we don't find any plugin that matches our taste or our requirements. In that
case, it is really easy in Icinga to create your own plugin and integrate it without
any fuss. And it works just perfectly fine.”

Aditi Mishra Read full review

Monitoring Specialist at a tech services company with 51-200 employees

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Nagios XI vs. Icinga ▪ Icinga

“I don't know what features are best because I don't like this solution, it seems
inadequate, and I only use very basic features. You can get basic information out if
it, like the number of devices, iOS, the model, this kind of stuff. But I am not able
to find some more detailed information that is important. It may be that we have
not deployed all the plugins. At this time we are not doing any research into
expanding the deployment because we believe there are better alternatives. My
team and I just inherited this solution by default from the previous IT person who
deployed it. For now, we're just using it as it is with some workarounds. As it will
likely not be deployed much longer, we are not doing any research on it or
changing any functionality.”

Verified user Read full review

System and Network Administrator at a educational organization with 201-
500 employees

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Nagios XI vs. Icinga ▪ Icinga

“It's supported by the community.

We use Icinga, which is not part of the Open-Source platform but is wrapped into a
commercial solution from another provider, a local provider in Italy.

Icinga is an open-source platform, so it is supported by the community. It's quite

easy to use, and it's possible to customize the product as per the needs we may
have. So it's not expensive, and it's quite a general purpose. We can easily monitor
any kind of infrastructure we encounter.

The ability to customize scripts and build your own queries to request information
from the infrastructure elements you want to monitor. This level of
personalization and customization is highly appreciated.

The alerting is the same as any other monitoring platform. It's not a "wow"
feature that has changed our lives, but it's perfectly adequate.”

Verified user Read full review

Innovation Service Manager at a tech services company with 201-500
employees

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Nagios XI vs. Icinga ▪ Icinga

“The most valuable feature is one that not many are even aware of. Icinga has an
event handler. This solution has a self-healing handler where if the service is
down, it is automatically restarted. Not all monitoring solutions offer this feature.

The handler was deployed to take action after the monitoring station has received
a critical alarm or a warning alarm. You can configure the handler to take action
after the critical alarm without human interaction.

Also, we have used the integration between Icinga and terraform. When Terraform
starts using a new VM it communicates to the APIs with Icinga, then puts the
machine at the Icinga portal.

The GUI is very good; it is open-source and it's easy to implement.

The NRPE interactions are fine, and the Graphite is good, but there is another
source called Grafan and it is better.”

MohamedWaly Read full review

DevOps Engineer at National Bank of Egypt (NBE)

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Nagios XI vs. Icinga ▪ Icinga

Pain Points
The main pain points mentioned:

“I think the software is quite good, but we have had problems with getting it
to recognize certain areas and amend certain checks, where we needed so we
would have to create backend scripts for those checks.Though, being open
source, it has the support to create backend scripts, it would be better to have
these scripts in-built.”

Harrison Bulley
Senior Infrastructure Engineer at Net Consulting

“The installation and configuration are very complex.”

Aynalem Yehualaw
System Engineer at Jimma University

“Icinga is a complex solution that's hard to learn. It's a powerful product for
monitoring, but new users will have a hard time figuring out what to do.”

Lasse Wackers
Senior System Integration Engineer at SVA System Vertrieb Alexander GmbH

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Nagios XI vs. Icinga ▪ Icinga

“The user interface should be improved.”

Claudio Kuenzler
Senior Systems Engineer at Infiniroot

“We have found some problems with Nagios, and support isn't very
responsive.”

Rostislav Opočenský
CEO at Orbitron, s. r. o.

“One thing that Icinga lacks is the capability to create advanced and
customized dashboards within the tool itself.”

Aditi Mishra
Monitoring Specialist at a tech services company with 51-200 employees

“The tool currently fails to provide notifications to users.”

Yaser Ibrahim
Team lead at NTG

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Nagios XI vs. Icinga ▪ Icinga

Room for improvement:

“There is room for improvement in multi-tenancy. It's not perfect, not even really
good. It's average, but it should be improved. For instance, multi-tenancy for
monitoring the virtual infrastructure of customer environments should be
improved.

Moreover, monitoring products today should include the ability to save, store, and
compare device configurations.

And, from a graphical perspective, Icinga is a bit old-fashioned. Some

improvements could be made in that direction.”

Verified user Read full review

Innovation Service Manager at a tech services company with 201-500
employees

“I didn't have a problem with Icinga since I just use it for monitoring purposes. I
haven't faced any issues with Icinga to date, and I think that it is a good solution.
Right now, in my company, Icinga is a tool that falls under the testing phase.

The tool currently fails to provide notifications to users. In the future, I want the
tool to provide notifications via mail, SMS, or some other medium once an action
occurs in the product, especially when something major happens or when one of
Icinga's services gets stopped.”

Yaser Ibrahim Read full review

Team lead at NTG

“One thing that Icinga lacks is the capability to create advanced and customized
dashboards within the tool itself. I've worked with various infrastructure
monitoring, APM monitoring, and network monitoring tools, and I find that
Icinga's built-in dashboard feature is not as robust and visually appealing as those

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Nagios XI vs. Icinga ▪ Icinga

found in different APM tools. To achieve eye-catching and flashy graphs for
management or summary purposes, we often need to rely on external tools like
Kibana or Tableau and integrate them with Icinga. Improving the dashboard
functionality within Icinga would be a significant advantage. However, it may not
seem like a major concern, but having an internal solution for dashboards would
be beneficial.

The second aspect I'd like to address is that Icinga is relatively new in the market.
As a result, there are instances where we encounter situations that act as blockers,
and we struggle to find a solution. In such cases, seeking help from professional
experts or the support system becomes necessary, as comprehensive
troubleshooting documentation is still lacking. While I believe this will improve
over time as Icinga becomes more established, currently, it's not as robust as other
tools in this regard.

So, these two areas could be improved. The first one, regarding dashboards, could
be considered a crucial aspect to understand and enhance, while the second one is
something that should naturally improve as Icinga gains more traction in the
market.”

Aditi Mishra Read full review

Monitoring Specialist at a tech services company with 51-200 employees

“Icinga is a complex solution that's hard to learn. It's a powerful product for
monitoring, but new users will have a hard time figuring out what to do. ”

Lasse Wackers Read full review

Senior System Integration Engineer at SVA System Vertrieb Alexander
GmbH

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Nagios XI vs. Icinga ▪ Icinga

“I think the software is quite good, but we have had problems with getting it to
recognize certain areas and amend certain checks, where we needed so we would
have to create backend scripts for those checks.

Though, being open source, it has the support to create backend scripts, it would
be better to have these scripts in-built.”

Harrison Bulley Read full review

Senior Infrastructure Engineer at Net Consulting

“The user interface should be improved. Classic UI had more possibilities and
detailed analytics. The newer one doesn’t have many functionalities.

The clustering setup could be made easier.”

Claudio Kuenzler Read full review

Senior Systems Engineer at Infiniroot

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Nagios XI vs. Icinga ▪ Icinga

Pricing

“The solution is cheap.”

Harrison Bulley Read full review

Senior Infrastructure Engineer at Net Consulting

“The solution is free to use.”

Claudio Kuenzler Read full review

Senior Systems Engineer at Infiniroot

“We're using the free version of Icinga.”

Rostislav Opočenský Read full review

CEO at Orbitron, s. r. o.

“This is an open-source solution with paid support.”

MohamedWaly Read full review

DevOps Engineer at National Bank of Egypt (NBE)

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Nagios XI vs. Icinga ▪ Icinga

“The product is inexpensive compared to other DBM products.”

Verified user Read full review

System and Network Administrator at a educational organization with 201-
500 employees

“It is cost-effective, and the return on investment can be very interesting because
the price is low.”

Verified user Read full review

Innovation Service Manager at a tech services company with 201-500
employees

“Even though Icinga's financial cost is low, it is an expensive product regarding

the resources required to maintain and operate it.”

Verified user Read full review

Principal Service Manager at a tech vendor with 1,001-5,000 employees

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Nagios XI vs. Icinga ▪ Icinga

Setup
The setup process involves configuring and preparing the product or service for use, which may
include tasks such as installation, account creation, initial configuration, and troubleshooting any
issues that may arise. Below you can find real user quotes about the setup process.

“The product has a learning curve. It is not the easiest software to work with.
People can get overwhelmed at the beginning. With proper documentation, you
can find your way quickly.”

Claudio Kuenzler Read full review

Senior Systems Engineer at Infiniroot

“The initial setup is easy, but it can be complex if you want to configure a high-
availability cluster. A standard installation with everything on one host is
straightforward. If you automate the installation, you can complete it in 10
minutes, but it takes about an hour to do it manually. ”

Lasse Wackers Read full review

Senior System Integration Engineer at SVA System Vertrieb Alexander
GmbH

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Nagios XI vs. Icinga ▪ Icinga

“It is fairly easy to do the initial setup, but getting things exactly the way you want
them could be finicky. Full-scale deployment was on-premises and took over a
year since there were several different environments and we had to get contracts
agreed, but the initial rollout only took a couple of months.”

Harrison Bulley Read full review

Senior Infrastructure Engineer at Net Consulting

“The product's initial setup phase is easy, especially when I use Linux OS. I haven't
faced any problems with Icinga till now, especially when I use it with an open-
source operating system.

The product's installation deployment phase

The solution is deployed on an on-premises model.”

Yaser Ibrahim Read full review

Team lead at NTG

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Nagios XI vs. Icinga ▪ Icinga

“The initial setup is fairly easy. In fact, it is a lot easier than setting up your typical
on-premises infrastructure. Additionally, the setup is highly adaptable to your
organization's specific needs.

If you prefer a simple setup, that's achievable. However, in complex environments

with multiple clusters, hybrid models, and numerous endpoints, it can become a
bit more intricate. Nonetheless, I would still categorize the setup as easy.”

Aditi Mishra Read full review

Monitoring Specialist at a tech services company with 51-200 employees

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Nagios XI vs. Icinga ▪ Icinga

“The initial setup is not so easy. I've worked with other monitoring products that
are truly plug-and-play.

Icinga is a bit more tricky to set up, and you need some knowledge of coding the
product to make it work for your needs. Maybe it's because we are an MSP with
specific needs, but it's not plug-and-play.

Deployment model:

The deployment model is both on the cloud and on-premises. We are not really
happy with the cloud version. We have only one customer using it. 99.9% of our
experience is with the on-premises solution.

Deployment strategy:

There isn't any specific deployment strategy. We have the main collection
infrastructure in our data center and add customers using a satellite on their
premises. We monitor our resources to ensure we can connect to all customers. It's
essentially install, monitor, upgrade if needed, and so on.

Deployment time:

The deployment process takes one month, but this isn't dependent on the
platform itself. It depends on our work with customers, and they might cause
delays. If we were doing it for ourselves, it would take maybe two days.”

Verified user Read full review

Innovation Service Manager at a tech services company with 201-500
employees

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Nagios XI vs. Icinga ▪ Icinga

Customer Service and Support

“Maybe in the future, I will have to contact Icinga's support team to discuss
something, but to date, I haven't needed to contact Icinga's technical team.”

Yaser Ibrahim Read full review

Team lead at NTG

“It's an open-source solution, so we don't have support. However, there is an

excellent Icinga user community forum. People respond fast when you ask a
question. ”

Lasse Wackers Read full review

Senior System Integration Engineer at SVA System Vertrieb Alexander
GmbH

Customer Service:
I did not contact the customer service. The community is very active and
developers usually reply within hours on GitHub.

Technical Support:
I did not contact the technical support.”

Verified user Read full review

Senior Consultant IT Infrastructure at a tech consulting company with 51-
200 employees

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Nagios XI vs. Icinga ▪ Icinga

“Technical support is welcoming, and they are trying to help, but it's apparent
that there aren't many resources available. There aren't enough people to solve
problems, which is understandable. Perhaps if we paid for premium support, the
situation might be better. Right now, we aren't thinking about buying any support.
We feel that we are technically savvy enough to use the product with our own
support people.”

Rostislav Opočenský Read full review

CEO at Orbitron, s. r. o.

“The solution itself seems to be quite stable, as in the last six months we did not
have a reason to contact support. So I can't say whether support is good or bad. But
even the person who deployed it did not note any knowledgebase article in our
internal ticketing system or mention that someone else opened a case. It suggests
there were no problems that required support. I have no idea about how the
support team responds to queries.”

Verified user Read full review

System and Network Administrator at a educational organization with 201-
500 employees

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Nagios XI vs. Icinga ▪ Icinga

“Since Icinga is still relatively new, there were a few instances where I had to reach
out to the Icinga support team. However, such cases were mainly related to very
specific and unique topics that were relevant to our complex environment. In these
situations, we needed to get in touch with them to find the best suitable approach
to address our organization's specific needs.

Even their support team is still learning alongside the users. While they have been
helpful, there are occasional instances where improvements could be made.”

Aditi Mishra Read full review

Monitoring Specialist at a tech services company with 51-200 employees

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Nagios XI vs. Icinga ▪ Icinga

Other Solutions Considered

“My company chose Icinga over other products as a part of a business decision.
Right now, I am the decision-maker in my company. I need to consider many
products in the market and give feedback to my IT manager, who decides which
product will be used in our company.”

Yaser Ibrahim Read full review

Team lead at NTG

“I use it for monitoring infrastructure and it was very good for that issue. But, I
heard many people say that Zabbix is a better solution so I want to compare them
both, to form my own point of view on that. I want to compare them, to make a
decision to migrate to Zabbix or to stay with Icinga.”

Verified user Read full review

system engineer with 11-50 employees

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Nagios XI vs. Icinga ▪ Icinga

“I have used LogicMonitor in the past.

Compared to other product, the cost is a pro.

In terms of cons, Icinga isn't plug and play. It's something you have to work on to
make it work for your customers.”

Verified user Read full review

Innovation Service Manager at a tech services company with 201-500
employees

“I switched to Icinga from another monitoring tool called Webex, and I need to
pick a solution that I will depend upon or rely on for my business.

In the past, my company used a tool called Webex for a while, along with another
tool named Grafana. Mainly, the aforementioned products were used during the
test phases in my company.”

Yaser Ibrahim Read full review

Team lead at NTG

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Nagios XI vs. Icinga ▪ Icinga

“I was not the one who chose and installed this solution. The product was already
deployed when I joined. We are currently evaluating several potential solutions
including Logistics I. We would prefer it to be a modular based approach which can
help us to achieve multiple tasks from a single console. That suggests dashboards
and diagnostic capabilities. We will probably replace this with a higher-priced
solution that is capable of more.”

Verified user Read full review

System and Network Administrator at a educational organization with 201-
500 employees

“One of the major reasons we chose Icinga was that it is an open-source tool,
which allows us greater flexibility and customization. Unlike many other tools that
come with predefined limitations, Icinga allows us to create our own customized
codes and plugins to suit our specific needs. It acts as a one-stop solution for
monitoring diverse environments without the need for multiple tools.

Additionally, it has demonstrated its effectiveness in handling complex

environments, which is another crucial factor that influenced our decision.”

Aditi Mishra Read full review

Monitoring Specialist at a tech services company with 51-200 employees

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Nagios XI vs. Icinga ▪ Icinga

Product Impact

“It is not really adequate for our current needs. It causes additional issues which
we have to work around and takes us time that a better solution would not.”

Verified user Read full review

System and Network Administrator at a educational organization with 201-
500 employees

“We use Icinga to measure the services our customers are available. In addition, we
measure the KPI (Key Performance Indicators) to comply with the SLAs (Service
Level Agreements).”

Lasse Wackers Read full review

Senior System Integration Engineer at SVA System Vertrieb Alexander
GmbH

“I deploy this solution for customers; therefore, it didn't improve my

organisation. Still, customers say that they like the modern design approach and
the possibilities one has in terms of automated configuration and automation.
Most of them integrate Icinga2 into their automation tools and therefore configure
the monitoring solution without much manual efforts.”

Verified user Read full review

Senior Consultant IT Infrastructure at a tech consulting company with 51-
200 employees

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Nagios XI vs. Icinga

Reviewers Who Have

Researched Both
Solutions

©2024 PeerSpot, All Rights Reserved 61

Nagios XI vs. Icinga ▪ Customer Review

it_user302112
Senior Consultant IT Infrastructure at a tech consulting company with 51-200
employees

Researched Nagios XI But Chose Icinga

What is most valuable?

“Icinga2 was designed to delegate, distribute and balance tasks between several
nodes. I like the clustering feature and running satellite servers, which check their
own zones and report back to the masters. Truly a distributed monitoring
solution!”

How has it helped my organization?

“I deploy this solution for customers; therefore, it didn't improve my

organisation. Still, customers say that they like the modern design approach and
the possibilities one has in terms of automated configuration and automation.
Most of them integrate Icinga2 into their automation tools and therefore configure
the monitoring solution without much manual efforts.”

What needs improvement?

“The modern Web GUI Icingaweb2, a separate product, though, has some issues
when displaying data (such as downtimes). There are edge cases where it seems
like the displayed data is not consistent.

In addition, in my personal opinion, Icingaweb2 should get a more structured

design. Sometimes, it is very hard to keep an overview of what's happening.”

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Nagios XI vs. Icinga ▪ Customer Review

For how long have I used the solution?

“I used Icinga 2.4 for several months and have been using Icinga 2.6 for four weeks
now.”

What was my experience with deployment of the solution?

“We have not encountered any deployment issues at all. The deployment is very
easy; there are even wizards helping you to skip manual configuration tasks. You
still can automatize the deployment, though.”

What do I think about the stability of the solution?

“Stability is great.”

What do I think about the scalability of the solution?

“Icinga2 is meant to scale in many directions; thus, no issues should occur here.”

How are customer service and support?

Customer Service:
I did not contact the customer service. The community is very active and
developers usually reply within hours on GitHub.

Technical Support:
I did not contact the technical support.”

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Nagios XI vs. Icinga ▪ Customer Review

Which solution did I use previously and why did I switch?

“I used Nagios 3.x and tested Check_MK. Both are great solutions. However,
Icinga2 comes with the best scalability and flexibility in terms of configuration.
Furthermore, the API is great.”

How was the initial setup?

“The initial setup can be tricky, I highly advise to study the docs before getting
started. Many configuration options are set indirectly, depending on how you set
up Icinga2 (in terms of infrastructure design).”

What about the implementation team?

“We are deploying it ourselves.”

What's my experience with pricing, setup cost, and licensing?

“Icinga2 is free, but you can sign a support contract with the vendor.”

What other advice do I have?

“Icinga 2 is so flexible that it makes sense to either have some people read the docs
and carefully evaluate all configuration possibilities; or, if possible, it makes sense
to get someone on board and receive help in designing your monitoring platform.”

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Nagios XI vs. Icinga

About this buyer’s guide

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The summaries, overviews and recaps in this report are all based on real user feedback and
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Nagios XI vs. Icinga

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