TOURISM

TERM 1 LESSON PLAN: GRADE 12

TOPIC:Domestic, regional and international tourism

TEXTBOOK: Spot-On – Tourism Grade 12

WEEK NO.: 1 DATE: ……………………………………… to…………………………………………..

AIM: Learners will learn about the positive and negative impacts of global events and the impact
that they have on tourism in a country.

Global events of international significance:

• Concept: Global event

- Sporting events: 2010 FIFA World Cup, Wimbledon, Comrades, Tour de France, Olympic Games.

- Other events: G8 Summit, Summits on climate change (to be mentioned as examples, do not study the events
as such).

• The positive and negative impact of global events on international tourism

• The impact of hosting a global event on - domestic tourism in the host country

- the economy of the host country

• The advantages and disadvantages for the host country (within a tourism context): development in
infrastructural services, investment, foreign exchange income, the multiplier effect

Resources: Recent information should be accessed from the media.

TICK THE RELEVANT BLOCK

RESOURCES

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ASSESSMENT STRATEGIES

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Tests Case Study Exam Role play Other
Peer Group Debate Investigation Survey
HOMEWORK:

1. learners will do the tasks that will be handed to them based on the global events of
international significance.
2. They will will do the task as the classwork on the lesson provided.

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Domestic, regional and international tourism

TEXTBOOK: Spot-On – Tourism - Grade 12

WEEK NO.: 2 DATE: ………………………………………….. to……………………………………………..

AIM: Learners will learn about the impact that political situations and unforeseen occurrences - of
international significance- has on tourism in a country. They will ask questions if they have any about the following.

Political situations and unforeseen occurrences of international significance:

• Concepts: political situation and unforeseen occurrence

• Examples of recent political situations, such as civil war, terrorism, general unrest

• Examples of unforeseen occurrences such as tsunamis, earthquakes and other natural disasters, the global
recession, diseases, accidents and economic upsets

(Identify recent examples; do not study the political situations and unforeseen occurrences as such).

• The impact of these situations and occurrences on international tourism and the economy of the affected
country

Resources: Recent information should be accessed from the media.

RESOURCES

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Chalkboard Newspapers Whistle DVD Cards
ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play Other
Peer Group Debate Investigation Survey
Tasks

1. learners will do the tasks that will be handed to them based on the Political and
unforeseen occurrences.
2. They will will do the task as the classwork on the lesson provided.

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

TOURISM
 LESSON PLAN: GRADE 12

TOPIC: Map work and tour planning

DATE:……………………………………TO……………………………………………….

AIM: Learners will learn how to compile tourist profiles and plan tours for clients taking into account
the needs and preferences of the people.

Tour plans and route planning:

• Develop tour plans to suit specific tourists’ profiles, available budget and time.

• Route planning and circular route planning

• Choice of transport and accommodation to suit customers’ needs and preferences

• Choice of tourist attractions and activities to suit tourist profiles

Resources: A colour road map of South Africa and the SADC countries, brochures of accommodation and tourist
attractions, internet

RESOURCES

Worksheets Magazines Chalkboard Textbook

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play Other
Peer Group Debate Investigation Survey

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12 TOPIC: Map work and tour planning

Grade 12 WEEK NO.: 4 DATE:……………………………TO………………………………………

AIM: Learners will learn about the main aspects of an itinerary. They will learn about the various
factors they must consider when they are preparing an itinerary.

Compiling a day-by-day itinerary:

• The main aspects of an itinerary (description of transport, accommodation, attractions and

activities, including stops for meals)

• Factors to consider when drawing up an itinerary (focus on logical planning)

• Drawing up itineraries according to different scenarios

Example:

(*times may be included, but the main focus should be on the logical spread, variety and appropriateness of
activities)

TICK THE RELEVANT BLOCKRESOURCES

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Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment
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Tests Case Study Exam Role play Other
Peer Group Debate investigation Survey
TOOLSChecklist Ruberic Observation Marking memo Other

Task :

1. learners will do the task based on the itinerary and also do the analysis on the lesson by
checking what is correct and not correct on the scenario given.

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Map work and tour planning WEEK NO.: 5 DATE:…………………TO………………………….

AIM: Learners will learn about the various factors that they must consider when drawing up a
budget. Learners will learn how to develop a basic tour budget.

Compiling a tour budget:

• Factors influencing the development of a budget

• Develop a basic tour budget. Indicate expenses for travel, accommodation, meals, visiting
tourist attractions, shopping and tips.

RESOURCES

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Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment
ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play Other
Peer Group Debate investigation Survey

Tasks :

1. learners will develop a tour budget.

2. learners will asnswer questions based on the lesson from the previous question papers.

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Map work and tour planning DATE:…………………………………….TO…………………………………

AIM: Learners will learn about the various health requirements that travellers must observe/ follow
/and requirements they must meet when they undertake domestic and international travel.

Health

• Concepts: World Health Organisation (WHO), health certificates, travel clinics, compulsory and recommended
vaccinations

• Precautions to take when travelling to high-risk destinations (malaria, bilharzia, cholera areas).

Vaccinations required for entering/leaving areas of high risk, such as yellow fever, hepatitis

• TB and HIV/Aids risks for inbound tourists

• Recommended health precautions for tourists visiting health risk areas, such as bottled water, sun block,
preventative medicine

Safety

• Reasons why the safety of tourists in South Africa is important

• General safety precautions for tourists: in car, in public areas / street, in hotel room, at the airport, after dark

RESOURCES

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Textbook Samples Guest speaker Equipment

HOMEWORK:

1. Learners will do the task based on the health issues and travel issues and documentations.
2. Tasks based on disastrous diseases on different places.

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

TOURISM
 LESSON PLAN: GRADE 12

TOPIC: Map work and tour planning

TEXTBOOK: WEEK NO.: 6 DATE: …………………………….TO………………………………….

AIM: Learners will learn about the requirements that must be met with when applying for travel
documentation. Learners will learn where they may obtain various travel documents.

Travel documentation:

• Travel documents required when visiting a given country, valid passport, visa and health certificate (cholera
and yellow fever). Requirements for tourists travelling between countries

• How to obtain an international driver’s license

• Passport: requirements for obtaining a passport, completion of an application form

• Visa: requirements for obtaining a visa, completion of a application form

• Concepts: duty free goods, prohibited goods, green channel, red channel, to declare, travel allowances

• Customs regulations when departing from or arriving in South Africa. Access to and interpreting of customs
information.

• Resources: The GSA Travel Agents’ Sales Guide, the internet

TICK THE RELEVANT BLOCK

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Textbook Samples Guest speaker Equipment
SSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play Other
Peer Group Debate investigation Survey

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

TOURISM
 LESSON PLAN: GRADE 12

TOPIC: Map work and tour planning

TEXTBOOK: WEEK NO.: 7 DATE: ………………………………TO……………………….

AIM: Learners will learn about the different concepts associated with time. Learners will learn about
the advantages of daylight saving time. Learns will learn about the impact of crossing time zones
when travelling.

World time zones:

• Concepts: Time zone, UTC, Greenwich, hemispheres, equator and seasons, standard time, local time, the
international date line, the 24-hour clock (00:00– 23:59), latitude, longitude

• Introduction to a world time zone map

• Concept: Daylight saving time (DST). Reasons for this practice

• The impact of time zones and daylight saving on travel planning and travelling
TICK THE RELEVANT BLOCK

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ASSESSMENT STRATEGIES

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Tests Case Study Exam Role play other
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TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:

1.Learners will do Activity 7 – World time zones on the Textbook

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

TOURISM
 LESSON PLAN: GRADE 12

TOPIC: Map work and tour planning

TEXTBOOK: WEEK NO.: 8 DATE: ……………………TO……………………………………

AIM:Learners will learn how to do time calculations to avoid confusion with regards to time when
travelling.

Calculations of world times when travelling between countries:

• Calculations to determine arrival time and departure time with and without DST and
flying time (a time zone map must be provided. Learners are not required to know which
countries apply DST)

• Concepts: jet lag and jet fatigue. Symptoms of jet lag. How to minimise and ease the
effects of jet lag
TICK THE RELEVANT BLOCK

RESOURCES

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Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment
ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play Other
Peer Group Debate investigation Survey
TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:

1. Learners will do Activity 8 – Travelling between countries on Page 89 iin the Textbook

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

TOURISM
 TERM 2 LESSON PLAN: GRADE 12
TOPIC: Tourist attractions

START DATE: ………………………………… COMPLETION DATE:………………………………….

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

Famous world icons and attractions: (*World heritage Sites)

• The difference between a tourist attraction and an icon
• Reasons why specific tourism attractions and/or physical features are regarded as icons. The economic
significance of icons for a country/area
• Profile and statistics of tourists visiting these icons
Study the icons listed below under the following headings: location on a world map (country, city/
town/area), reason/s why is it an icon, brief description of the icon, picture of the icon
• Australia: Sydney Opera House*, Ayers Rock/Uluru-Kata Tjuta National Park*
• Brazil: The Statue of Christ the Redeemer or Corcovado (Rio de Janeiro)
• Canada: Niagara Falls
• Italy: *Colosseum (Rome), Leaning Tower of Pisa (Piazza del uomo)*, Venice*, Vatican City
*Egypt: *The great pyramids of Giza, the Sphinx
• Germany: Berlin Wall, Black Forest
• China: The Great Wall of China*
• Israel: The Dome of the Rock, the Wailing Wall
• Greece: The Parthenon (Athens)
• India: The Taj Mahal* (Agra)
• Turkey: Blue Mosque (Istanbul)
RESOURCES

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ASSESSMENT STRATEGIES

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Tests Case Study Exam Role play Other
Peer Group Debate investigation Survey
HOMEWORK:

1.
2. Learners will do Activity 1–World icons of Australia, Brazil, Canada, and Italy on the
Textbook.

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

TOURISM
 LESSON PLAN: GRADE 12

TOPIC: Tourist attractions

START DATE:………………………………. COMPLETION DATE:……………………………………………

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

Famous world icons and attractions: (*World heritage Sites

*France: The Eiffel Tower, the French Riviera
• Japan: Mount Fuji
• Mexico : Chichen Itza (Yucatan)*
• Jordan: Petra*
• Nepal: Mount Everest
• Saudi Arabia: Mecca
• Switzerland: The Swiss Alps (Jungfrau-Aletsch)*
• Netherlands: Windmills
• Peru: Machu Picchu* (Cuzcu)
• Poland: Auschwitz*
Portugal: The Algarve
• Spain: Alcázar of Segovia, bullfights
• Thailand: Floating markets
• Russia: The Kremlin*, the Red Square* (Moscow)
• United Kingdom: *Big Ben (Palace of Westminster*), Buckingham Palace, Tower of London*, London
Bridge
• United States of America: The Statue of Liberty* (New York), the Grand Canyon* (Arizona)
RESOURCES

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Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment
ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

TOURISM
 LESSON PLAN: GRADE 12

TOPIC: Tourist attractions

START DATE:……………………………………. COMPLETION DATE:……………………………………………..

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

Factors contributing to the success of a tourist attraction:

• Excellent marketing of tourism products locally and/or internationally, sustainable and responsible
management plans, efficiency and ethical behaviour of staff and management, positive experience of visitors,
safety and crime prevention, general appearance and upkeep of the attraction, considering the needs of people
with disabilities, universal access

• Characteristics of a successful tourist attraction: actual number of visitors exceeds the target number of visitors,
repeat visits; income generated exceeds target figures; positive impact on local community and environment

RESOURCES

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Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey
TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:

1. Learners will do Activity 5 – A successful attraction on the textbook

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Foreign Exchange

START DATE:……………………………………… COMPLETION DATE:………………………………………………

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

Foreign exchange

• The term “gross domestic product” (GDP) and its benefits to the South African economy

• The multiplier effect and link to the GDP

• The concept “strong” and “weak” rand

• The relative strength and relative weakness of a currency at specific times

• Interpret a currency rate sheet

• Convert the major currencies to South African rand and convert South African Rand into selected currencies
to understand the buying power of different currencies. (Use only exchange rates expressed as 1unit of foreign
currency = value in rand, i.e. 1USD = R 7, 60. Calculators may be used for calculations – rounded off to two
decimals, e.g. R34, 56.

RESOURCES

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Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play Other
Peer Group Debate investigation Survey
TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:

1. learners will do Activity 1 – Foreign Exchange on the Textbook

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Foreign Exchange

STARTING DATE :…………………………… COMPLETION DATE :…………………………………………

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

Differentiate between bank selling rate (BSR) and bank buying rate (BBR)

• The effect of exchange rates on international tourism, affecting both inbound and outbound tourists, and how
these influence travel patterns of South Africans travelling to developing countries as well as to developed
countries

• Fluctuations in exchange rates

TICK THE RELEVANT BLOCK

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ASSESSMENT STRATEGIES

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Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

HOMEWORK:

3. Learners will do Activity – Foreign Exchange Calculations

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

Tourism sectors

STARTING DATE:…………………………….. COMPLETION DATE:………………………………………..

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

Professional image in the tourism industry:

How the following factors contribute to a professional image in the tourism industry

• The image of the company such as the name, logo, slogan, website, stationery, marketing material, product
packaging, physical appearance of the business, environmental policies, customer service policies

• The image of the staff such as professional appearance, uniforms, dress code (if no uniforms are worn),
personal hygiene, grooming, interaction with customers, communication skills

TICK THE RELEVANT BLOCK

RESOURCES

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Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment
ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play Other
Peer Group Debate investigation Survey
TOOLS

Checklist Ruberic Observation Marking memo Other

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Tourism Sectors

STARTING DATE:……………………………………. COMPLETION DATE:…………………………………………..

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost,plan the following:

Conditions of employment:

Basic conditions of employment in one chosen field of the tourism industry, such as airlines or hotels or national
parks

• The contract of employment describing basic conditions of employment, such as working hours, uniform
allowances, travel benefits, leave, core duties, fringe benefits, remuneration and deductions, termination of
service, professional accountability and responsibility, service ethics

Resources: Refer to the Department of Labour: Basic Conditions of Employment Act (www.labour.gov.za) for
working conditions.

RESOURCES

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Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

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Tests Case Study Exam Role play other
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HOMEWORK:

1. Learners will do Activity on conditions of employment

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

Tourism sectors

STARTING DATE:…………………………………………. COMPLETION DATE:………………………………………..

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

The purpose and value of a code of conduct:

• Purpose: spells out expected conduct of staff in the performance of their duties, and guidance for staff
members faced with ethical challenges

• Value: creates a co-operative, collaborative atmosphere, promotes integrity in the workplace. Study examples
of codes of conduct from a variety of tourism businesses.

RESOURCES

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Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

TERM 3 LESSON PLAN: GRADE 12 TOPIC: Domestic, regional and international

tourism

STARTING DATE:…………………………………. FINISHING DATE:…………………………………………..

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

Forms of payment when travelling internationally:

Concepts

• Electronic fund transfers (EFT)

• Telegraphic transfers (SWIFT transfers)

• Bank drafts

• Internet payments

• Foreign bank notes (cash)

• Credit cards (Visa, MasterCard, American Express, Diners Club)

• Traveller’s cheques

• Preloaded foreign currency debit cards such as Cash Passport card /Travel Wallet/International Travel Card

Advantages and disadvantages of each form of payment

TICK THE RELEVANT BLOCK

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Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Domestic, regional and international tourism

STARTING DATE:……………………………………… FINISHING DATE:………………………………………………

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

Foreign market share – statistics regarding inbound international tourism:

Interpretation of statistics with reference to:

• foreign arrivals to South Africa (land and air travel markets) and how the arrival statistics can determine
foreign market share;

• most visited provinces in South Africa;

• length of stay in each province;

• average expenditure per tourist; and

• activitiesundertaken whilst in South Africa.

Resources: Internet, StatsSA, South African Tourism (annual tourism reports), travel journals and magazines,
provincial tourism authorities

TICK THE RELEVANT BLOCK

RESOURCES

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Textbook Samples Guest speaker Equipment
ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

1. Learners will do Activity on Foreign Market Share

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Marketing

STARTING DATE:…………………………………. FINISHING DATE:………………………………………….

AIM: Learners will learn about the importance of marketing South Africa internationally.

Marketing South Africa as a tourism destination:

• The importance of marketing South Africa internationally

- increase in annual volume of foreign arrivals to SA

- increase in international awareness of South Africa as a travel destination

• The core business of SATourism:

- Marketing South Africa internationally as a tourism destination of choice

- Maintaining and enhancing the standard of facilities and services for tourists

- Coordinating the marketing activities of role players in the industry

• Opportunities for marketing SA internationally: ITB (Berlin); World Travel Market (London)

• Funding for SA Tourism’s international marketing initiatives: the role of Tourism Marketing Levy South Africa
(TOMSA)

• The concept: branding – South Africa’s brand logo

• Introduction to the Tourism Indaba travel trade show, and the Getaway show as opportunities to promote
South Africa and the southern African region to the world

Resources: Internet, Stats SA, South African Tourism, travel journals and magazines, in-flight magazines

RESOURCES

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Textbook Samples Guest speaker Equipment
HOMEWORK:

1. Learners will do Activity on Marketing South Africa

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Sustainable and Responsible Tourism

STARTING DATE:………………………………… FINISHING DATE:……………………………………………..

AIM: Learners will learn about the 3 pillars of sustainable tourism and the importance of
development of tourism following this approach in South Africa.

The three pillars of sustainable tourism (people, profit, planet)

• Concept and background of the triple bottom line approach

• Environment (planet): Good environmental practices, such as resource management (energy and water),
waste management (reduce, re-use, recycle), litter control, pollution control, environmentally friendly building,
promotion of indigenous flora and control of alien invasive plants in grounds and gardens

• Economy (profit): The role of business. The responsible attitude of a tourism business towards the people
and environment it affects. Ways to practise it: ownership, employment, procurement of local goods and
services, etc

• Social (people): Considering the positive and negative effects of tourism on local communities, culture and
heritage. Corporate social investment (CSI) in tourism, such as financial or nonfinancial support given by tourism
companies to health/sport/education/youth projects

RESOURCES

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Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey
HOMEWORK:

1. Learners will do Activity on The pillars of sustainable tourism

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Sustainable and Responsible Tourism

STARTING DATE: ……………………………………… FINISHING DATE:……………………………………….

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

Responsible tourism and tourists

• Codes of conduct for tourist behaviour (social, economic and environmental)

• How can a tourism destination attract environmentally (people, planet, profit) conscious tourists?

• The contribution of FTTSA towards encouraging responsible and sustainable practices

• Make use of case studies of companies that practise the triple bottom-line approach

Resources: examples of company initiatives from the internet and printed media. Sources of information on
responsible tourism (e.g. Responsible Tourism Handbook, FTTSA website, Gauteng Responsible Tourism
Handbook, etc.)

RESOURCES

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Brochures Pamphlet Scale Scissors Other
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Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

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Tests Case Study Exam Role play other
Peer Group Debate investigation Survey
HOMEWORK:

1. Learners will do Activity on Responsible Tourism

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Culture and heritage

STARTING DATE:…………………………….. FINISHING DATE:…………………………………………….

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

World Heritage Sites:

• Concept: World Heritage Site

• The role of UNESCO: logo and main function

• Types of World Heritage Sites: natural and cultural World Heritage Sites (refer to sites studied under
“attractions” in term 2)

• A description of all the World Heritage Sites in South Africa, their location on a map of South Africa, and how
they meet UNESCO criteria use latest information

• The value of the World Heritage Sites to South Africa’s tourism industry

RESOURCES

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Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment
ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey
HOMEWORK:

1. Learners will do Activity on World Heritage Sites in South Africa on

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC: Communication and customer care

STARTING DATE:……………………….…….. FINISHING DATE:…………………………………………….

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

Methods to obtain customer feedback and measure customer satisfaction:

• Concept : customer feedback

• Purpose of obtaining customer feedback

• Methods to obtain customer feedback, such as surveys, questionnaires, feedback cards, follow-up calls, SMS
messages on cell phones, web-based responses

• How to analyse feedback: Study and capture the feedback data to determine the extent of customer
satisfaction. Identify the most common complaints. Decide on an action plan. Start the intervention process.

• The impact of the service delivered by an organisation on its business profitability

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey
HOMEWORK:

1. Learners will do Activity on Case Study – Tourist perception of KZN service.

EDUCATOR SIGNATURE :…………………………………..

HOD SIGNATURE :…………………………………..

 TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:

REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:

REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION:

TOURISM

LESSON PLAN: GRADE 12

TOPIC:

TEXTBOOK: PAGE NO.: WEEK NO.: DATE:

AIM: Learners must be able to understand, know, use, comprehend, make, draw, create, calculate,
cost, plan the following:

TICK THE RELEVANT BLOCK

RESOURCES

Worksheets Magazines Stopwatch Video Apparatus

Chalkboard Newspapers Whistle DVD Cards
Brochures Pamphlet Scale Scissors Other
Charts Poster OHP Recording
Textbook Samples Guest speaker Equipment

ASSESSMENT STRATEGIES

Prior Learning Assignment Demo Project Research

Tests Case Study Exam Role play other
Peer Group Debate investigation Survey

TOOLS

Checklist Ruberic Observation Marking memo Other

HOMEWORK:
REFLECTION: