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(Compressed) KPJ-e-Procurement-Platform - -Supplier-Functional-User-Guide

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0% found this document useful (0 votes)
120 views

(Compressed) KPJ-e-Procurement-Platform - -Supplier-Functional-User-Guide

Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Supplier User guide for

SAP Ariba
Supplier Registration until Invoice
IMPORTANT (To Be Read by Suppliers)

For inquiries and assistance on:


• Facing difficulties in registering (Unable to login, Request change of email address, etc.)
• Facing technical difficulties (System error, Locked account, Unable to view tender, etc.)
• Inquiries on the Supplier Registration Questionnaire

Please reach out to us through the provided Helpline Form (Microsoft Form) click here

Any inquiries on tender details, kindly communicate directly with the owner of the tender.

DISCLAIMER
*Please be advised we will prioritize suppliers through a queue “first come first serve” basis.
**Any complaints or issue submissions through email or phone calls WILL NOT be prioritized and has a HIGH
chance of being overlooked due to high volumes of email/phone calls.
KPJ Supplier Registration
Supplier Registration & Questionaire
Overview Process of KPJ Supplier Registration

STEP 1
Supplier Self-Registration Request
Referring to this form (click
here)

STEP 2 Note for Suppliers:

Supplier Registration Questionnaire • STEP 1 ≠ Registered to SAP Ariba (only completed


STEP 1 to move to STEP 2)

• Suppliers MUST complete STEP 2 to be a Registered


STEP 3 KPJ Supplier
Evaluation on Registration Failure to complete STEP 2 will result in you being
Questionnaire UNREGISTERED and UNABLE to participate in our
tender exercises and sales purchase transaction

APPROVED & SUCCESSFULLY Action by Suppliers


REGISTERED TO KPJ SAP ARIBA
BUSINESS NETWORK Action by KPJ Supplier Management Team

For any questions, please refer to the FAQ section [Click here] Page 4
Overview Process of KPJ Supplier Registration:
Completing STEP 2 (Supplier Registration Questionnaire)
Click on “A” or “B” below which is applicable to you to redirect to your next step,

New Supplier to SAP Business

A
Network

How to "Sign Up" and create


your account in KPJHB Ariba?
Supplier Registration
Questionnaire
OR
C • Register your company and
submit your company details
• Update and submit your
company information
Existing Supplier to SAP

B
Business Network

How to “Log In" to your


account

For any questions, please refer to the FAQ section [Click here] Page 5
A. New Supplier to SAP
Business Network
A. New Supplier to SAP Business Network
A1. Supplier will receive an email invitation to register to become a supplier with KPJ. Open the email invitation
and click the link to create an account

You are required to click on the link


provided, which will redirect you to the
Ariba website for registration. Without
completing this process, you will be
unable to access the system

For any questions, please refer to the FAQ section [Click here] Page 7
A. New Supplier to SAP Business Network
A2. For new suppliers, select Sign Up to start the registration process.

For any questions, please refer to the FAQ section [Click here] Page 8
A. New Supplier to SAP Business Network
A3. First, create an SAP Ariba supplier account, fill out the required basic information about your company. Click
Create account and continue.

1
Fields marked with an
asterisk (*) are mandatory

Company Name

2 Referring to the owner of


the registered email

3 This email section is locked as


it will be synced automatically
from “Self Registration
Request Form”

For any questions, please refer to the FAQ section [Click here] Page 9
A. New Supplier to SAP Business Network
A4. Complete your company profile by providing detailed information about your products/services and locations.
Click Create account and continue.
1 Click “Enter Product and Service Categories” and
select based on your company supplies or Click
“Browse” to search manually → 𝐂𝐥𝐢𝐜𝐤 "Add" → Recheck
if the Product and Service has been saved

2 Click “Enter Ship-to or Service Location” and select


based on your company supplies or Click “Browse” to
search manually → 𝐂𝐥𝐢𝐜𝐤 "Add" → Recheck if the
Ship−to or Service Location has been saved

Remark:
3 *If suppliers ship to few states, select only the states
Optional
required e.g Johor-Malaysia, Perak-Malaysia and Kuala
Lumpur-Malaysia.
**If suppliers ship to all states e.g Malaysia

Make sure ticked on these


4
5
two Terms of Use and SAP
Business Network Privacy
Statement

For any questions, please refer to the FAQ section [Click here] Page 10
B. Existing Supplier to SAP
Business Network
B. Existing Supplier to SAP Business Network
B1. To login with your existing account, click Log in proceed with next step.

For any questions, please refer to the FAQ section [Click here] Page 12
B. Existing Supplier to SAP Business Network
B2. Provide your account information and click continue.

Enter the username e.g ([email protected]) and


password or account previously registered with
Ariba

For any questions, please refer to the FAQ section [Click here] Page 13
C. Supplier Registration
Questionnaire
Special Note to Supplier
1) Please complete and submit the Supplier Registration questionnaire responses within 10
days starting from the date of receiving Registration invitation email.

2) In the event of you already have an account, you can choose to “Log in” with your existing
credentials without creating a new account with new ANID.

3) Your response is required in all the mandatory fields with the asterisk symbol (*).

4) Please provide and attach the necessary supporting documents as per request in the Supplier
Registration questionnaire. Any sensitive or confidential information may be redacted as
appropriate.

5) Supplier is responsible to provide the updated Company information by filling up the Supplier
Registration questionnaire. If there is any change of Company’s information and update is
required, kindly update the Registration questionnaire by revising the relevant responses as
soon as possible.

For any questions, please refer to the FAQ section [Click here] Page 15
Special Note to Supplier
6) Attention in all the Addresses related fields:
• Do not expand the “Show More” link;

• Please refer to below table for details


Address Fields Mandatory / Optional Remarks

House Number Optional Unit / Building number

Street Mandatory
30 characters
Street 2 Mandatory (including alphanumeric characters, symbol and spacing)

Street 3 Optional

District Optional

Postal Code Mandatory


City Mandatory
Country/Region Mandatory Select from the dropdown listing

State/Province/Region Mandatory Select from the dropdown listing

For any questions, please refer to the FAQ section [Click here] Page 16
STATUS: IN REGISTRATION

C. Supplier Supplier needs to complete


questionnaire within 10 days of
Registration receiving the email invitation

Questionnaire: STATUS: PENDING APPROVAL


Once supplier’s questionnaire is
Overview Process by Status submitted

The evaluator will check your


supporting documents is complete or
incomplete
Suppliers must resubmit the
revised response within 3
days upon receiving the email
Complete Incomplete

KPJMY will send a notification request through email


STATUS: VERIFIED from Ariba titled
Verified by Lead of Division “Requested More Information” Click here on
Guideline
Remark: Please look into spam folder if necessary “Revise Response”

STATUS: APPROVED
Approved by Senior Manager STATUS: PENDING RESUBMISSION
Suppliers must search from the email and revise by
clicking the link given through email → Supplier will
be redirected to Ariba website → Click “Revise
Response” button.

For any questions, please refer to the FAQ section [Click here] Page 17
C. Supplier Registration Questionnaire
C1. After logging in, navigate to Registration Questionnaire section and click Supplier registration questionnaire to
proceed with the information update.

For any questions, please refer to the FAQ section [Click here] Page 18
C. Supplier Registration Questionnaire
C2. Supplier registration questionnaire page is directed, and provide relevant information for the registration.
Asterisk (*) mark on the response box indicates it as “mandatory“.

Company Name
Referring to the Person In Charge
managing the tender/sales purchase Contact Person

transactions

e.g. Sales Executive, Admin Executive


etc

For any questions, please refer to the FAQ section [Click here] Page 19
C. Supplier Registration Questionnaire
C3. Supplier to ensure to fill in with correct information as specified in the question.

e.g +6012… (PIC’s number)

(PIC’s name)

(PIC’s position)

For any questions, please refer to the FAQ section [Click here] Page 20
C. Supplier Registration Questionnaire
C4. There are some questions in the questionnaire required to ENTER VALUE ONLY (without RM);
example shown as below.

(Value ONLY)

(Value ONLY)

(Value ONLY)

(Value ONLY)

(Value ONLY)

(Value ONLY)

For any questions, please refer to the FAQ section [Click here] Page 21
C. Supplier Registration Questionnaire
C5. There are some questions in the questionnaire requiring to provide supporting document(s). Upload the document /
file by clicking “Attach a file”, you will be directed to a Add Attachment window for attachment upload.

1
Please note the ‘‘Attach a File’’ button and
remember to click it to upload all supporting
documents, which will help avoid the need
for resubmission in the future → Click “Ok”
→ Ensure all the files attached has been
saved
2
4

For any questions, please refer to the FAQ section [Click here] Page 22
C. Supplier Registration Questionnaire
C6. Review and Submit. Click Submit Entire Response to submit your supplier registration.

Before submitting, carefully review all the information you have


entered.
Make sure all the mandatory fields are completed, and all
uploaded documents are accurate

For any questions, please refer to the FAQ section [Click here] Page 23
C. Supplier Registration Questionnaire
C7. After Submission, you will receive a confirmation that your response has been submitted. The information provided
will undergo verification and approval of the organization.

For any questions, please refer to the FAQ section [Click here] Page 24
D. Updating Supplier
Registration
D. Updating Supplier Registration
D1. Suppliers must search from the email and revise the questionnaire by clicking the link given through email

For any questions, please refer to the FAQ section [Click here] Page 26
D. Updating Supplier Registration
D2. Click Revise Response to initiate the information update process.

Company Name

Contact Person

For any questions, please refer to the FAQ section [Click here] Page 27
D. Updating Supplier Registration
D3. Click Submit Entire Response to update the questionnaire

For any questions, please refer to the FAQ section [Click here] Page 28
Responding to Event
Supplier Tender Submission
Overview of SAP Ariba Onboarding – Responding to Event

Responding to
⚬ Guide on how to respond to RFx
Events
sourcing events.

Participate in
⚬ Take part & bid in sourcing
Auction
auctions.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

1. Log in to your SAP Ariba supplier account using your credentials.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

2. Navigate to Ariba Proposals and Questionnaires, this is where you’ll find the list of sourcing events you can respond to.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

4. List of Events: On this page you will find all the sourcing events that you have been invited to, expand base on status to
check the list of events available.
Completed: The event is completed. The completed state is the end point of events that run their course normally.
Open: The event is open for participant responses.
Pending Selection: The event has closed for responses and is pending the Buyer awarding selections.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

4. Review Sourcing Events: Browse the list of sourcing events to find ones that match your capabilities and interests. Click on
the vent to access more details.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

5. Understand the event details: carefully review the event details, ensure that you meet the qualification criteria.

• Download Content to download and review your event in an Excel Spreadsheet.


• Review Prerequisites to review the terms of the prerequisites and accept or decline them.
• Decline to respond to indicate that you decline to respond to this event
• Print Event Information to print event information to a word document.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

6. The following buttons are features available on events:

• Event Messages to review your messages/ announcements for this event


• Download Tutorials that will show you how to use the system and how to participate in events
• Response Team – view or edit members of your organization who participate in the event

Page ‹#›
Reviewing event details
Checking event information

7. Checklist are the steps needed in order to complete your response to an event and Event contents are the items, questions,
requirements and attachments inside the event.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

8. If you are interested in participating in the event, accept the terms of the agreement to indicate your intention to participate.
Select “I accept the terms of this agreement.” to proceed. Click OK.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

9. Select the from the Lots Available for Bidding and click Confirm Selected Lots/Line items if you wish to bid on it.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

10. If Supplier does not want to participate or bid on a specific Lots available for bidding, choose from the dropdown “Reason
for not bidding”, supplier can still participate on other lots if they will not bid on other items.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

11. To Select Lots/Line Items using excel, click the Select Using Excel tab and Click Download Content.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

12. Open the file and under column D/Intend to respond select Yes or No and if no state the reason for not bidding under
column E. Supplier can follow the system format for the reason for not bidding or indicate their own explanation.

When you have filled in all the information, save the file to your desktop and import it to the application.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

13. Choose the file you have downloaded and updated or drag and drop the file on the Step 3. Then, click “Upload” button.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

14. Under the checklist, Submit Response, these are the lots/items that you have chosen to participate. Fill out all the fields and
Submit Response once completed.

If you have made changes before submitting, click Update Totals to ensure the price are correct or if you wish to submit the
response for later or still undecided, click Save draft.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

15. Supplier can click Compose Message and will be redirected to the message page. Indicate the subject of the message,
attachment is optional and on the below text box insert the message. Once completed, click Submit.

This will be sent to the project team.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

16. This page allows you to export and import event content and submit bids. It is not intended to add attachments. To add
attachments, return to the previous page and click the link to browse for an attachment.

Click "Download Content" to download and review your event in an Excel Spreadsheet.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

17. Fill out the price under the “Price” column for the items and for the questions Fill out the “Answer” column.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

18. Locate the saved Excel file on your computer using the Browse button.

Click Upload to import the contents of the Excel file to your event.
Note: Values in the Excel file will overwrite and delete any values you may have entered in your saved response.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

19. Submit the response after filling out all the required and/or optional fields. Click Submit Entire Response and click OK.

Page ‹#›
Responding to Events
Guide on how to respond to RFQ and RFP sourcing events

20. Once submitted you will receive a message in the page saying “Your response has been submitted. Thank you for
participating in the event.”. Supplier can still revise their response as long as the event is still open.

Click revise response to update your answers and click again submit.
Check the time remaining to see if event is still open.

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

1. Log in to your SAP Ariba supplier account using your credentials.

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

2. Under Ariba Proposals & Questionnaires supplier will be able to see the events grouped by status.

To bid or respond to an event, check the events with Open status. Find the event name/title. Click the title

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

3. The following buttons are features available on events under event details:

Event Messages to review your messages/ announcements for this event


Download Tutorials that will show you how to use the system and how to participate in events
Response Team – view or edit members of your organization who participate in the event
Events Checklist –steps in order to complete the participation in the event

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

4. Click below button based on how you want to respond and/or review the event:

Download Content to download and review your event in an Excel Spreadsheet.


Review Prerequisites to review the terms of the prerequisites and accept or decline them.
Decline to respond to indicate that you decline to respond to this event
Print Event Information to print event information to a word document.

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

5. This is the second step on the event checklist.


Review and acknowledge the prerequisites before gaining access to biddable portion of the auction

Blue highlighted acceptance message will appear above the text and a done action button below confirming its completion.

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

6. This is the third step for the event checklist. Select Lots/Line items for bidding, to confirm your intent to bid on these
lots/items.

Only the selected lots will appear on the submit bids step of the event. To proceed select the lots/items and click Confirm
Selected Lots/Line Items.

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

7. To Select Lots/Line Items using excel, click the Select Using Excel tab and Click Download Content.
Open & fill up the Excel in responding your bidding intention, and state the reason in the event of not intend to bid. Supplier can
follow the system format on the reason for not bidding, or indicate their own explanation

When you have filled in all the information, save the file to your desktop and import it to the application.

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

8. Choose the file you have downloaded and updated or drag and drop the file on the Step 3. Click Upload.

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

9. At the event contents, fill out and submit your responses for the Questions, requirements, and attachments part of the event.
You must submit answers to questions before you begin bidding. Click Submit Entire Response to proceed with the auction part
of the event.

Update Totals: To check if your response reflected correctly


Save draft: To save your responses and edit/submit for later.
Compose Message: To send a message to the team.

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

10. After response has been submitted, green highlighted message will appear at the top part of the page which confirms that
your response has been submitted.

Click Go To Lot Bidding to switch to the lot bidding view.

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

11. Enter your unit or extended price bid at this time. You can enter prices into each lot that is open.

If you enter a unit price, click Update Totals to view the extended price. When you have completed your response, click Submit
Current Lot.

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

12. The take lead functionality loads the minimum amount required to become the new market leader into the Price field. This
amount is based on any bid buffers enabled for the lot.

The system shows a confirmation message for submitted bids.

Page ‹#›
Participate in Auctions
Take part in sourcing auction event

13. Once event has been closed or completed, suppliers will be able to view the event content, print event information, review
bidding, view awards or download awards summary report.

Page ‹#›
Managing Contract
Supplier Agreement and Contract
Overview of SAP Ariba Onboarding – Managing Contract

Contract
Management ⚬ Accepting contract proposal.

Page ‹#›
Contract Management
Accepting contract proposal

1. Under SAP Ariba Contracts, on your home tab – Tasks.


Click the tasks that you need to review or look for the contract title from the tasks list.

Page ‹#›
Contract Management
Accepting contract proposal

2. Inside the negotiation task page, supplier have the option to download all the documents first and review them.

Page ‹#›
Contract Management
Accepting contract proposal

3. Under properties tab are all the basic details of the contract.
All Rounds – are all the pending and completed rounds for the contract.

Page ‹#›
Contract Management
Accepting contract proposal

4. In the Task History tab are all the changes/updates made on the contract which shows the name of users who made changes
to the contract.

Page ‹#›
Contract Management
Accepting contract proposal

5. Clicking the Create Counter Proposal button indicates you want to respond to the task with changes to one or more
documents.

Creating a counter proposal will send the modified documents to the task owner for consideration. You only see the Create
Counter Proposal button if you are an internal reviewer.

Supplier can add an attachment and comment before proceeding with the counter proposal. Click OK to proceed.

Page ‹#›
Contract Management
Accepting contract proposal

6. Clicking the Accept Proposal button indicates that you agree with one or more documents in a Negotiation Task as sent to
you. This action is only available for internal Negotiation Tasks.

Supplier can add an attachment and comment before proceeding with the acceptance of the proposal. Click OK to proceed.

Page ‹#›
Contract Management
Accepting contract proposal

6. Clicking the Accept Proposal button indicates that you agree with one or more documents in a Negotiation Task as sent to
you. This action is only available for internal Negotiation Tasks.

Supplier can add an attachment and comment before proceeding with the acceptance of the proposal. Click OK to proceed.

Page ‹#›
Quick Tour – Supplier
Account
Supplier Profile account
Quick Tour of Supplier Account
Account Homepage

1. This is the account homepage

See next slide for more details for A. Overview Widget and B. Customization

Page ‹#›
Quick Tour of Supplier Account
Account Homepage

A. Overview Widget

To access latest Purchase Orders and latest Invoices from their respective files

B. Customization

Filter by customer, customize and rearrange the tiles appearing on the homepage.
scope applicable to your customer(s).

Page ‹#›
Quick Tour of Supplier Account
Workbench

1. Workbench Description

Workbench is the main dashboard and is fully customizable. See next slide for more details

A. Customization B. Filters C. Actions

Page ‹#›
Quick Tour of Supplier Account
Workbench Description

a. Customization

Can edit your Workbench by customizing and/or adding tiles.

Page ‹#›
Quick Tour of Supplier Account
Workbench Description

B. Filters

Able to select specific filtration such as Order numbers, define and apply filters

Page ‹#›
Quick Tour of Supplier Account
Workbench Description

C. Action

Click on the “…” sign to display the available potions for the given document.
Options will vary based on the document type and transaction rules

Page ‹#›
Create / Configure Your Supplier Account
Configure Network Notifications

3. Network notification section indicates which system notification you would like to receive and allows you to designate which
email addresses you would like to send them to

3.1. Click on “Notifications” under ‘Settings”

Page ‹#›
Create / Configure Your Supplier Account
Configure Network Notifications

3.2. Switch to “Network Tab”

Page ‹#›
Create / Configure Your Supplier Account
Configure Network Notifications
3.3. Configure the notifications. It is recommended to activate notifications related to Receipt.

Note:
1. Can set up to 3 email addresses separated by a comma and NO space.
2. Additional e-mail addresses must also be a User in respective account.
Page ‹#›
Create / Configure Your Supplier Account
Electronic Order Method

4. Set up the Electronic Order Routing

4.1. To head to Electronic Order Routing, Click on your account profile 🡪 “Settings” 🡪 Electronic Order Routing

Page ‹#›
Create / Configure Your Supplier Account
Electronic Order Method

4.2. Ensure to select “Email” for the Routing Method.

Page ‹#›
Create / Configure Your Supplier Account
Electronic Order Method

4.3. Review the settings according to your preference.

Note:
1. Can set up to 3 email addresses separated by a comma and NO space.
2. Additional e-mail addresses must also be a User in respective account.

Page ‹#›
Create / Configure Your Supplier Account
Electronic Invoice Routing

5. Set up the Electronic Invoice Routing

5.1. To head to Electronic Invoice Routing, Click on your account profile 🡪 “Settings” 🡪 Electronic Invoice Routing

Page ‹#›
Create / Configure Your Supplier Account
Electronic Invoice Routing

5.2. Keep the Routing Method on “Online”

Page ‹#›
Create / Configure Your Supplier Account
Electronic Invoice Routing

5.3. Configure the notifications. It is recommended to activate notifications related to updated and rejected invoices

Note:
1. Can set up to 3 email addresses separated by a comma and NO space.
2. Additional e-mail addresses must also be a User in respective account.

Page ‹#›
Order-to-invoice
Transaction Details
Purchase Order to Invoice
Overview of SAP Ariba Onboarding – Order-to-invoice Transaction
Purchase Order ⚬ To review Purchase Order which has been
sent to your account.

Order Confirmation ⚬ To perform confirmation to the Purchase


Order received via SAP Business Network.

Advanced Ship Notice ⚬ To perform ship notification on the accepted


and confirmed Purchase Order.

Invoice ⚬ Invoice creation via SAP Business Network

Credit Note ⚬ Credit Note creation via SAP Business


Network.

Page ‹#›
Purchase Order
Purchase Order: To retrieve new purchase order via SAP Business Network

1. Log into your SAP Ariba Supplier account using your credentials.

Page ‹#›
Purchase Order
Purchase Order: To retrieve new purchase order via SAP Business Network

2. In the SAP home page, select “Workbench”

Page ‹#›
Purchase Order
Purchase Order: To retrieve new purchase order via SAP Business Network

3. Once at Workbench, ensure that “New Orders” is selected

On this page, you will be able to filter the data to search for “Order Numbers” and check previous purchase orders.

Page ‹#›
Purchase Order
Purchase Order: To retrieve new purchase order via SAP Business Network

4. Scroll down and select a “Purchase Order” you would like to view.

Page ‹#›
Purchase Order
Purchase Order: To retrieve new purchase order via SAP Business Network

5. On this page, you can check all the details of the “Purchase Order” selected.

Page ‹#›
Confirming Purchase Order
Confirming Purchase Order: to confirm entire order via SAP Business Network

1. Clicking on the “Create Order Confirmation” tab will show a dropdown with options

Click Confirm Order: if you wish to confirm the entire order


Update Line Items: if you wish to update order
Reject Entire Order: if you wish to reject the order

Page ‹#›
Confirming Purchase Order
Confirming Purchase Order: to confirm entire order via SAP Business Network

2. Fill in the red boxes below & add attachments if any

Click “Next” to proceed

Page ‹#›
Confirming Purchase Order
Confirming Purchase Order: to confirm entire order via SAP Business Network

3. Double check Confirmation details

If all okay, click “Submit” to proceed.

Page ‹#›
Confirming Purchase Order
Confirming Purchase Order: to confirm entire order via SAP Business Network

4. Status will be updated as “Confirmed”

Page ‹#›
Updating Purchase Order
Updating Purchase Order: to confirm partial order via SAP Business Network

1. Fill in Highlighted boxes

Once done, scroll down

Page ‹#›
Updating Purchase Order
Updating Purchase Order: to confirm partial order via SAP Business Network

2. Provide “Confirm” and/or “Backorder” Quantity

Once done, click “Next”

Page ‹#›
Updating Purchase Order
Updating Purchase Order: to confirm partial order via SAP Business Network

3. Double check PO information

If all okay “Submit”

Page ‹#›
Updating Purchase Order
Updating Purchase Order: to confirm partial order via SAP Business Network

4. Order status will change to “Partially Confirmed”

Page ‹#›
Rejecting Purchase Order
Rejecting Purchase Order: to reject entire order via SAP Business Network

1. Provide “Confirmation #” and reason to why rejected

Click “Reject Order” to proceed

Page ‹#›
Rejecting Purchase Order
Rejecting Purchase Order: to reject entire order via SAP Business Network

2. Once confirmed, status will change to “Rejected”

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Create Ship Notice
Creating Ship Notice: To create a shipping notification via SAP Business Network

1. Select “Create Ship Notice” to create a Ship Notice

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Create Ship Notice
Creating Ship Notice: To create a shipping notification via SAP Business Network

2. Must fill in all the boxes with “*”

Scroll down

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Create Ship Notice
Creating Ship Notice: To create a shipping notification via SAP Business Network

3. Fill in all the relevant information. Click “Next” once completed.


Batch information is optional, and can leave blank if it is not applicable to your supply.

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Create Ship Notice
Creating Ship Notice: To create a shipping notification via SAP Business Network

4. Confirm all details

Once done, click “Submit”

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Create Ship Notice
Creating Ship Notice: To create a shipping notification via SAP Business Network

5. Order status changed to “Shipped”

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Create Invoice
Creating Invoice via SAP Business Network

1. Ensure that “Orders” is selected

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Create Invoice
Creating Invoice via SAP Business Network

2. Under “Orders” ensure the filters “Creation Date” and “Order Status” is as follows below, click “Apply” and scroll down

Creation Date: “Last 365 days”


Order Status: “Received” and ‘Partially Received”

*Invoice can only be created after the order status is “Received” or “Partially Received”

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Create Invoice
Creating Invoice via SAP Business Network

3. Here you will see all the purchase orders under the filters you have chosen.

Select the Order you want to view

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Create Invoice
Creating Invoice via SAP Business Network

4. Clicking on the “Create Invoice” tab, then select “Standard Invoice”

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Create Invoice
Creating Invoice via SAP Business Network

5. Fill in all the tabs with “*”

Ensure Line level tax is selected

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Create Invoice
Creating Invoice via SAP Business Network

6. Get supplier to fill out -

Malaysia Based Supplier: Supplier SST ID


Non-Malaysian Based Suppliers: Customer VAT ID / Tax ID

Scroll down to continue

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Create Invoice
Creating Invoice via SAP Business Network

7. It is mandatory to add in a original copy of the invoice

To do so, select “Add to Header”, then select “Attachment”

Scroll down to continue

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Create Invoice
Creating Invoice via SAP Business Network

8. Recheck the Line Item’s information. If there are multiple items and you would not like to “Include” them, just unselect the
line.

If you would like to correct any of the information, you can do so here.

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Create Invoice
Creating Invoice via SAP Business Network

9. Double check the SST percentage. To change, see next slide

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Create Invoice
Creating Invoice via SAP Business Network

10. To change Tax %, remove current tax details

Select the dropdown button for “Taxes” and select the amount you would like to add

Ensure that the line item is ticked and “Add to Included Lines”

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Create Invoice
Creating Invoice via SAP Business Network

11. Do not provide any cost for the following 3 items

• Shipping documents
• Special handling
• Discount

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Create Invoice
Creating Invoice via SAP Business Network

12. This page shows the summary for you to review the entire invoice

To make any changes, click “Previous”


To save a draft, click “Save”
If everything is okay, click “Submit” to submit it

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Create Invoice
Creating Invoice via SAP Business Network

13. Once submitted, this page will show you confirmation that it has been “Submitted”

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Create Invoice
Creating Invoice via SAP Business Network

14. The status on the Purchase Order page will then change to “Partially Received / Invoiced” depending on the Invoicing
quantity.

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Create Credit Note
Creating Credit Note via SAP Business Network

1. Ensure that on the “Workbench” page, “Invoices” is selected

Scroll down to and to view all the invoices.

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Create Credit Note
Creating Credit Note via SAP Business Network

2. Choose an invoice that you would like to proceed with.

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Create Credit Note
Creating Credit Note via SAP Business Network

3. Click on “Create Line-item Credit Memo” to start

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Create Credit Note
Creating Credit Note via SAP Business Network

4. Always ensure that “Quantity Adjustment” is always selected

Page ‹#›
Create Credit Note
Creating Credit Note via SAP Business Network

5. Ensure that “Line Level Tax” is always selected

Page ‹#›
Create Credit Note
Creating Credit Note via SAP Business Network

6. Ensure that the “Quantity” is always a negative (-) number

Once completed, click “Next”

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Create Credit Note
Creating Credit Note via SAP Business Network

7. This page shows the summary of the Entire Line Item Credit Note for you to review

Once reviewed, click “Submit”

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Create Credit Note
Creating Credit Note via SAP Business Network

8. Next page shows, that it has been successfully submitted

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Frequently
Asked Questions
(FAQ)
Helpdesk
IMPORTANT (To Be Read by Suppliers)

For inquiries and assistance on:


• Facing difficulties in registering (Unable to login, Request change of email address, etc.)
• Facing technical difficulties (System error, Locked account, Unable to view tender, etc.)
• Inquiries on the Supplier Registration Questionnaire

Please reach out to us through the provided Helpline Form (Microsoft Form) click here

Any inquiries on tender details, kindly communicate directly with the owner of the tender.

DISCLAIMER
*Please be advised we will prioritize suppliers through a queue “first come first serve” basis.
**Any complaints or issue submissions through email or phone calls WILL NOT be prioritized and has a HIGH
chance of being overlooked due to high volumes of email/phone calls.
Help Support

1. Click the “Help” icon at the top right of the screen.


2. Help Topics section is then prompted.
3. Search the key word(s) of your wanted help topic at the
search box.

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Help Topics

1. Documentation – To search for Product Documentation.


2. Support – Search issue to obtain answer from the Help Center
1

Page ‹#›
FAQ: General
Q1: How do I register on the Ariba system for KPJ Healthcare?

➢ Fill up the “Supplier Self-Registration Request Form” via link


http://kpjmy.sourcing.au.cloud.ariba.com/ad/selfRegistration from KPJ then, invitation link will be provided by
KPJ Healthcare for next step.

Q2: How do I access and navigate the Ariba system?

➢ You can log in using the Supplier Login link.


https://service.ariba.com/Sourcing.aw/109521015/aw?awh=r&awssk=fk4S3JCu&dard=1&ancdc=1

After logging in, use the dashboard to access different sections like procurement, supplier profile, and
documents. Refer to Ariba’s user guide for navigation tips. dashboard to access different sections like
procurement, supplier profile, and documents. Refer to Ariba’s user guide for navigation tips.

Q3: What should I do if I forget my Ariba login username or password?

➢ Use the “Forgot Username” or “Forgot Password” link on the login page to reset your password. Follow the
instructions sent to your registered email.

Page 137
Q4: How can I update my company profile or contact details?

➢ Log into the Ariba system, go to your profile section, and update your details as necessary. Save changes to
update your information.

Q5: How do I respond to RFQs or tenders from KPJ Healthcare?

➢ Access the procurement section in Ariba, find the RFQ or tender posted by KPJ Healthcare, and follow the
instructions to submit your bid or response.

Q6: What should I do if I encounter technical issues or errors in Ariba?

➢ Inform KPJ Healthcare’s procurement support team for assistance with technical issues or system errors via
HELPLINE FORM: KPJ Supplier Registration [Click Here].

Q7: How can I track the status of my RFQ or tender responses?

➢ Check the procurement section or dashboard in Ariba for updates on your submission status and any feedback
from KPJ Healthcare.

Page 138
Q8: How can I view and respond to KPJ Healthcare’s communication or requests?

➢ Check the notifications and messages section in Ariba for any communication from KPJ Healthcare. Respond
promptly according to the instructions provided

Q9: What are the compliance requirements for suppliers on the Ariba system?

➢ Review KPJ Healthcare’s procurement policies and guidelines provided during registration or within the Ariba
system to ensure compliance.

Q10: I did not receive any email from Ariba or any notification for invitation link.

➢ Please fill out the HELPLINE FORM: KPJ Supplier Registration [Click Here] and choose “Sign up/ Log in” type
of issue. We will assess your report and take the necessary steps to resolve your issue.

Page 139
FAQ: Supplier Registration Questionnaire
Q11: What information do I need to provide during the Supplier Registration Questionnaire?

➢ Company Information
➢ Company Financial Document
➢ Company Documents (Sdn. Bhd. / Enterprise)
➢ Company Experience & Customer Based
➢ Company Certification, Award or Partner
➢ Technical Personnel detail

Q12: How do I upload and manage documents in Ariba?

➢ Navigate to the document management section, upload the required files, and ensure they are correctly
associated with your profile or RFQ/tender responses.

Q13: Why do I need to submit financial audited report?

➢ Submitting a financial audited report is one of our key evaluation criteria for supplier registration is financial
performance. This report provides a clear and accurate picture of your company's financial health, stability,
and reliability, which helps us make informed decisions regarding potential partnerships.

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Q14: Why can’t I put “non-disclosure” for questions I did not want to answer?

➢ Financial performance is a critical aspect of our assessment process, and withholding information could hinder
our ability to accurately evaluate your company's suitability as a supplier. Transparency in financial disclosures
ensures a fair and thorough evaluation process.

Q15: Why do I need to submit certificate under section 8 COMPANY CERTIFICATION, AWARD OR PARTNER
when I had already submitted section 11 QUALITY & SAFETY COMPLIANCE

➢ The certificates in Section 8 highlight your company’s credibility, achievements, and recognition within the
industry. These certifications are separate from quality and safety compliance, as they provide additional
evidence of your company’s expertise, reputation, and commitment.

Q16: What is LOA and PO?

➢ LOA stands for Letter of Acceptance, which is a formal agreement that acknowledges the acceptance of
specific terms and conditions. PO stands for Purchase Order, which is an official document issued by a buyer
committing to pay the seller for the supply of products or services to be delivered in the future.

Q17: Why I need to submit LOA when I already had submitted MDA?

➢ The MDA (Medical Device Authority registration) is required for compliance with government or authority
bodies. LOA of your past experience is required to be submitted for us to evaluate your performance.

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Q18: How to change email addresses I used previously for system Ariba with new email addresses?

➢ To update/change your email addresses in the Ariba system, please fill out the HELPLINE FORM: KPJ Supplier
Registration [Click Here] and select the “Request Change of Email” option.

Q19: What is “Product and Service and Categories” in Sign-Up Registration and what if I do not have any?

➢ Identify your product/services/categories by clicking the field box. There are layers of categories to choose
from. You may opt to select the main categories only (1st layer) or choose the layers further. If your product or
services are not available in the listed categories, you may manually enter them into the field box by clicking the
“Browse”.

Q20: I did not receive any email from Ariba or any notification for revise response.

➢ Please fill out the HELPLINE FORM: KPJ Supplier Registration [Click Here] and choose “Registration
Questionnaire” type of issue. We will assess your report and take the necessary steps to resolve your issue.

Q21: Who can I contact for further assistance or questions about the Ariba system?

➢ For further assistance or questions about the Ariba system please fill out the HELPLINE FORM: KPJ Supplier
Registration [Click Here] , our team will assist you promptly or you can reach out to Ariba’s support team or KPJ
Healthcare’s procurement contact provided in the system for any specific inquiries or additional support.

Page 142
Thank You
“The first step towards change is acceptance. Once you accept yourself, you open the door
to change. That’s all you have to do.”

Maxime Lagacé, Author of Inner Peace

This presentation deck belongs to KPJ Healthcare Berhad. It is intended for internal use
only. Any unauthorised distribution or reproduction is strictly prohibited.

© 2024 KPJ Healthcare Berhad. All rights reserved.


Registration No : 199201015575 (247079-M)

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