(Compressed) KPJ-e-Procurement-Platform - -Supplier-Functional-User-Guide
(Compressed) KPJ-e-Procurement-Platform - -Supplier-Functional-User-Guide
SAP Ariba
Supplier Registration until Invoice
IMPORTANT (To Be Read by Suppliers)
Please reach out to us through the provided Helpline Form (Microsoft Form) click here
Any inquiries on tender details, kindly communicate directly with the owner of the tender.
DISCLAIMER
*Please be advised we will prioritize suppliers through a queue “first come first serve” basis.
**Any complaints or issue submissions through email or phone calls WILL NOT be prioritized and has a HIGH
chance of being overlooked due to high volumes of email/phone calls.
KPJ Supplier Registration
Supplier Registration & Questionaire
Overview Process of KPJ Supplier Registration
STEP 1
Supplier Self-Registration Request
Referring to this form (click
here)
For any questions, please refer to the FAQ section [Click here] Page 4
Overview Process of KPJ Supplier Registration:
Completing STEP 2 (Supplier Registration Questionnaire)
Click on “A” or “B” below which is applicable to you to redirect to your next step,
A
Network
B
Business Network
For any questions, please refer to the FAQ section [Click here] Page 5
A. New Supplier to SAP
Business Network
A. New Supplier to SAP Business Network
A1. Supplier will receive an email invitation to register to become a supplier with KPJ. Open the email invitation
and click the link to create an account
For any questions, please refer to the FAQ section [Click here] Page 7
A. New Supplier to SAP Business Network
A2. For new suppliers, select Sign Up to start the registration process.
For any questions, please refer to the FAQ section [Click here] Page 8
A. New Supplier to SAP Business Network
A3. First, create an SAP Ariba supplier account, fill out the required basic information about your company. Click
Create account and continue.
1
Fields marked with an
asterisk (*) are mandatory
Company Name
For any questions, please refer to the FAQ section [Click here] Page 9
A. New Supplier to SAP Business Network
A4. Complete your company profile by providing detailed information about your products/services and locations.
Click Create account and continue.
1 Click “Enter Product and Service Categories” and
select based on your company supplies or Click
“Browse” to search manually → 𝐂𝐥𝐢𝐜𝐤 "Add" → Recheck
if the Product and Service has been saved
Remark:
3 *If suppliers ship to few states, select only the states
Optional
required e.g Johor-Malaysia, Perak-Malaysia and Kuala
Lumpur-Malaysia.
**If suppliers ship to all states e.g Malaysia
For any questions, please refer to the FAQ section [Click here] Page 10
B. Existing Supplier to SAP
Business Network
B. Existing Supplier to SAP Business Network
B1. To login with your existing account, click Log in proceed with next step.
For any questions, please refer to the FAQ section [Click here] Page 12
B. Existing Supplier to SAP Business Network
B2. Provide your account information and click continue.
For any questions, please refer to the FAQ section [Click here] Page 13
C. Supplier Registration
Questionnaire
Special Note to Supplier
1) Please complete and submit the Supplier Registration questionnaire responses within 10
days starting from the date of receiving Registration invitation email.
2) In the event of you already have an account, you can choose to “Log in” with your existing
credentials without creating a new account with new ANID.
3) Your response is required in all the mandatory fields with the asterisk symbol (*).
4) Please provide and attach the necessary supporting documents as per request in the Supplier
Registration questionnaire. Any sensitive or confidential information may be redacted as
appropriate.
5) Supplier is responsible to provide the updated Company information by filling up the Supplier
Registration questionnaire. If there is any change of Company’s information and update is
required, kindly update the Registration questionnaire by revising the relevant responses as
soon as possible.
For any questions, please refer to the FAQ section [Click here] Page 15
Special Note to Supplier
6) Attention in all the Addresses related fields:
• Do not expand the “Show More” link;
Street Mandatory
30 characters
Street 2 Mandatory (including alphanumeric characters, symbol and spacing)
Street 3 Optional
District Optional
For any questions, please refer to the FAQ section [Click here] Page 16
STATUS: IN REGISTRATION
STATUS: APPROVED
Approved by Senior Manager STATUS: PENDING RESUBMISSION
Suppliers must search from the email and revise by
clicking the link given through email → Supplier will
be redirected to Ariba website → Click “Revise
Response” button.
For any questions, please refer to the FAQ section [Click here] Page 17
C. Supplier Registration Questionnaire
C1. After logging in, navigate to Registration Questionnaire section and click Supplier registration questionnaire to
proceed with the information update.
For any questions, please refer to the FAQ section [Click here] Page 18
C. Supplier Registration Questionnaire
C2. Supplier registration questionnaire page is directed, and provide relevant information for the registration.
Asterisk (*) mark on the response box indicates it as “mandatory“.
Company Name
Referring to the Person In Charge
managing the tender/sales purchase Contact Person
transactions
For any questions, please refer to the FAQ section [Click here] Page 19
C. Supplier Registration Questionnaire
C3. Supplier to ensure to fill in with correct information as specified in the question.
(PIC’s name)
(PIC’s position)
For any questions, please refer to the FAQ section [Click here] Page 20
C. Supplier Registration Questionnaire
C4. There are some questions in the questionnaire required to ENTER VALUE ONLY (without RM);
example shown as below.
(Value ONLY)
(Value ONLY)
(Value ONLY)
(Value ONLY)
(Value ONLY)
(Value ONLY)
For any questions, please refer to the FAQ section [Click here] Page 21
C. Supplier Registration Questionnaire
C5. There are some questions in the questionnaire requiring to provide supporting document(s). Upload the document /
file by clicking “Attach a file”, you will be directed to a Add Attachment window for attachment upload.
1
Please note the ‘‘Attach a File’’ button and
remember to click it to upload all supporting
documents, which will help avoid the need
for resubmission in the future → Click “Ok”
→ Ensure all the files attached has been
saved
2
4
For any questions, please refer to the FAQ section [Click here] Page 22
C. Supplier Registration Questionnaire
C6. Review and Submit. Click Submit Entire Response to submit your supplier registration.
For any questions, please refer to the FAQ section [Click here] Page 23
C. Supplier Registration Questionnaire
C7. After Submission, you will receive a confirmation that your response has been submitted. The information provided
will undergo verification and approval of the organization.
For any questions, please refer to the FAQ section [Click here] Page 24
D. Updating Supplier
Registration
D. Updating Supplier Registration
D1. Suppliers must search from the email and revise the questionnaire by clicking the link given through email
For any questions, please refer to the FAQ section [Click here] Page 26
D. Updating Supplier Registration
D2. Click Revise Response to initiate the information update process.
Company Name
Contact Person
For any questions, please refer to the FAQ section [Click here] Page 27
D. Updating Supplier Registration
D3. Click Submit Entire Response to update the questionnaire
For any questions, please refer to the FAQ section [Click here] Page 28
Responding to Event
Supplier Tender Submission
Overview of SAP Ariba Onboarding – Responding to Event
Responding to
⚬ Guide on how to respond to RFx
Events
sourcing events.
Participate in
⚬ Take part & bid in sourcing
Auction
auctions.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
2. Navigate to Ariba Proposals and Questionnaires, this is where you’ll find the list of sourcing events you can respond to.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
4. List of Events: On this page you will find all the sourcing events that you have been invited to, expand base on status to
check the list of events available.
Completed: The event is completed. The completed state is the end point of events that run their course normally.
Open: The event is open for participant responses.
Pending Selection: The event has closed for responses and is pending the Buyer awarding selections.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
4. Review Sourcing Events: Browse the list of sourcing events to find ones that match your capabilities and interests. Click on
the vent to access more details.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
5. Understand the event details: carefully review the event details, ensure that you meet the qualification criteria.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
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Reviewing event details
Checking event information
7. Checklist are the steps needed in order to complete your response to an event and Event contents are the items, questions,
requirements and attachments inside the event.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
8. If you are interested in participating in the event, accept the terms of the agreement to indicate your intention to participate.
Select “I accept the terms of this agreement.” to proceed. Click OK.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
9. Select the from the Lots Available for Bidding and click Confirm Selected Lots/Line items if you wish to bid on it.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
10. If Supplier does not want to participate or bid on a specific Lots available for bidding, choose from the dropdown “Reason
for not bidding”, supplier can still participate on other lots if they will not bid on other items.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
11. To Select Lots/Line Items using excel, click the Select Using Excel tab and Click Download Content.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
12. Open the file and under column D/Intend to respond select Yes or No and if no state the reason for not bidding under
column E. Supplier can follow the system format for the reason for not bidding or indicate their own explanation.
When you have filled in all the information, save the file to your desktop and import it to the application.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
13. Choose the file you have downloaded and updated or drag and drop the file on the Step 3. Then, click “Upload” button.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
14. Under the checklist, Submit Response, these are the lots/items that you have chosen to participate. Fill out all the fields and
Submit Response once completed.
If you have made changes before submitting, click Update Totals to ensure the price are correct or if you wish to submit the
response for later or still undecided, click Save draft.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
15. Supplier can click Compose Message and will be redirected to the message page. Indicate the subject of the message,
attachment is optional and on the below text box insert the message. Once completed, click Submit.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
16. This page allows you to export and import event content and submit bids. It is not intended to add attachments. To add
attachments, return to the previous page and click the link to browse for an attachment.
Click "Download Content" to download and review your event in an Excel Spreadsheet.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
17. Fill out the price under the “Price” column for the items and for the questions Fill out the “Answer” column.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
18. Locate the saved Excel file on your computer using the Browse button.
Click Upload to import the contents of the Excel file to your event.
Note: Values in the Excel file will overwrite and delete any values you may have entered in your saved response.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
19. Submit the response after filling out all the required and/or optional fields. Click Submit Entire Response and click OK.
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Responding to Events
Guide on how to respond to RFQ and RFP sourcing events
20. Once submitted you will receive a message in the page saying “Your response has been submitted. Thank you for
participating in the event.”. Supplier can still revise their response as long as the event is still open.
Click revise response to update your answers and click again submit.
Check the time remaining to see if event is still open.
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Participate in Auctions
Take part in sourcing auction event
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Participate in Auctions
Take part in sourcing auction event
2. Under Ariba Proposals & Questionnaires supplier will be able to see the events grouped by status.
To bid or respond to an event, check the events with Open status. Find the event name/title. Click the title
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Participate in Auctions
Take part in sourcing auction event
3. The following buttons are features available on events under event details:
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Participate in Auctions
Take part in sourcing auction event
4. Click below button based on how you want to respond and/or review the event:
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Participate in Auctions
Take part in sourcing auction event
Blue highlighted acceptance message will appear above the text and a done action button below confirming its completion.
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Participate in Auctions
Take part in sourcing auction event
6. This is the third step for the event checklist. Select Lots/Line items for bidding, to confirm your intent to bid on these
lots/items.
Only the selected lots will appear on the submit bids step of the event. To proceed select the lots/items and click Confirm
Selected Lots/Line Items.
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Participate in Auctions
Take part in sourcing auction event
7. To Select Lots/Line Items using excel, click the Select Using Excel tab and Click Download Content.
Open & fill up the Excel in responding your bidding intention, and state the reason in the event of not intend to bid. Supplier can
follow the system format on the reason for not bidding, or indicate their own explanation
When you have filled in all the information, save the file to your desktop and import it to the application.
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Participate in Auctions
Take part in sourcing auction event
8. Choose the file you have downloaded and updated or drag and drop the file on the Step 3. Click Upload.
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Participate in Auctions
Take part in sourcing auction event
9. At the event contents, fill out and submit your responses for the Questions, requirements, and attachments part of the event.
You must submit answers to questions before you begin bidding. Click Submit Entire Response to proceed with the auction part
of the event.
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Participate in Auctions
Take part in sourcing auction event
10. After response has been submitted, green highlighted message will appear at the top part of the page which confirms that
your response has been submitted.
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Participate in Auctions
Take part in sourcing auction event
11. Enter your unit or extended price bid at this time. You can enter prices into each lot that is open.
If you enter a unit price, click Update Totals to view the extended price. When you have completed your response, click Submit
Current Lot.
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Participate in Auctions
Take part in sourcing auction event
12. The take lead functionality loads the minimum amount required to become the new market leader into the Price field. This
amount is based on any bid buffers enabled for the lot.
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Participate in Auctions
Take part in sourcing auction event
13. Once event has been closed or completed, suppliers will be able to view the event content, print event information, review
bidding, view awards or download awards summary report.
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Managing Contract
Supplier Agreement and Contract
Overview of SAP Ariba Onboarding – Managing Contract
Contract
Management ⚬ Accepting contract proposal.
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Contract Management
Accepting contract proposal
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Contract Management
Accepting contract proposal
2. Inside the negotiation task page, supplier have the option to download all the documents first and review them.
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Contract Management
Accepting contract proposal
3. Under properties tab are all the basic details of the contract.
All Rounds – are all the pending and completed rounds for the contract.
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Contract Management
Accepting contract proposal
4. In the Task History tab are all the changes/updates made on the contract which shows the name of users who made changes
to the contract.
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Contract Management
Accepting contract proposal
5. Clicking the Create Counter Proposal button indicates you want to respond to the task with changes to one or more
documents.
Creating a counter proposal will send the modified documents to the task owner for consideration. You only see the Create
Counter Proposal button if you are an internal reviewer.
Supplier can add an attachment and comment before proceeding with the counter proposal. Click OK to proceed.
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Contract Management
Accepting contract proposal
6. Clicking the Accept Proposal button indicates that you agree with one or more documents in a Negotiation Task as sent to
you. This action is only available for internal Negotiation Tasks.
Supplier can add an attachment and comment before proceeding with the acceptance of the proposal. Click OK to proceed.
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Contract Management
Accepting contract proposal
6. Clicking the Accept Proposal button indicates that you agree with one or more documents in a Negotiation Task as sent to
you. This action is only available for internal Negotiation Tasks.
Supplier can add an attachment and comment before proceeding with the acceptance of the proposal. Click OK to proceed.
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Quick Tour – Supplier
Account
Supplier Profile account
Quick Tour of Supplier Account
Account Homepage
See next slide for more details for A. Overview Widget and B. Customization
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Quick Tour of Supplier Account
Account Homepage
A. Overview Widget
To access latest Purchase Orders and latest Invoices from their respective files
B. Customization
Filter by customer, customize and rearrange the tiles appearing on the homepage.
scope applicable to your customer(s).
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Quick Tour of Supplier Account
Workbench
1. Workbench Description
Workbench is the main dashboard and is fully customizable. See next slide for more details
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Quick Tour of Supplier Account
Workbench Description
a. Customization
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Quick Tour of Supplier Account
Workbench Description
B. Filters
Able to select specific filtration such as Order numbers, define and apply filters
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Quick Tour of Supplier Account
Workbench Description
C. Action
Click on the “…” sign to display the available potions for the given document.
Options will vary based on the document type and transaction rules
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Create / Configure Your Supplier Account
Configure Network Notifications
3. Network notification section indicates which system notification you would like to receive and allows you to designate which
email addresses you would like to send them to
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Create / Configure Your Supplier Account
Configure Network Notifications
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Create / Configure Your Supplier Account
Configure Network Notifications
3.3. Configure the notifications. It is recommended to activate notifications related to Receipt.
Note:
1. Can set up to 3 email addresses separated by a comma and NO space.
2. Additional e-mail addresses must also be a User in respective account.
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Create / Configure Your Supplier Account
Electronic Order Method
4.1. To head to Electronic Order Routing, Click on your account profile 🡪 “Settings” 🡪 Electronic Order Routing
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Create / Configure Your Supplier Account
Electronic Order Method
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Create / Configure Your Supplier Account
Electronic Order Method
Note:
1. Can set up to 3 email addresses separated by a comma and NO space.
2. Additional e-mail addresses must also be a User in respective account.
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Create / Configure Your Supplier Account
Electronic Invoice Routing
5.1. To head to Electronic Invoice Routing, Click on your account profile 🡪 “Settings” 🡪 Electronic Invoice Routing
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Create / Configure Your Supplier Account
Electronic Invoice Routing
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Create / Configure Your Supplier Account
Electronic Invoice Routing
5.3. Configure the notifications. It is recommended to activate notifications related to updated and rejected invoices
Note:
1. Can set up to 3 email addresses separated by a comma and NO space.
2. Additional e-mail addresses must also be a User in respective account.
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Order-to-invoice
Transaction Details
Purchase Order to Invoice
Overview of SAP Ariba Onboarding – Order-to-invoice Transaction
Purchase Order ⚬ To review Purchase Order which has been
sent to your account.
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Purchase Order
Purchase Order: To retrieve new purchase order via SAP Business Network
1. Log into your SAP Ariba Supplier account using your credentials.
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Purchase Order
Purchase Order: To retrieve new purchase order via SAP Business Network
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Purchase Order
Purchase Order: To retrieve new purchase order via SAP Business Network
On this page, you will be able to filter the data to search for “Order Numbers” and check previous purchase orders.
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Purchase Order
Purchase Order: To retrieve new purchase order via SAP Business Network
4. Scroll down and select a “Purchase Order” you would like to view.
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Purchase Order
Purchase Order: To retrieve new purchase order via SAP Business Network
5. On this page, you can check all the details of the “Purchase Order” selected.
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Confirming Purchase Order
Confirming Purchase Order: to confirm entire order via SAP Business Network
1. Clicking on the “Create Order Confirmation” tab will show a dropdown with options
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Confirming Purchase Order
Confirming Purchase Order: to confirm entire order via SAP Business Network
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Confirming Purchase Order
Confirming Purchase Order: to confirm entire order via SAP Business Network
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Confirming Purchase Order
Confirming Purchase Order: to confirm entire order via SAP Business Network
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Updating Purchase Order
Updating Purchase Order: to confirm partial order via SAP Business Network
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Updating Purchase Order
Updating Purchase Order: to confirm partial order via SAP Business Network
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Updating Purchase Order
Updating Purchase Order: to confirm partial order via SAP Business Network
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Updating Purchase Order
Updating Purchase Order: to confirm partial order via SAP Business Network
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Rejecting Purchase Order
Rejecting Purchase Order: to reject entire order via SAP Business Network
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Rejecting Purchase Order
Rejecting Purchase Order: to reject entire order via SAP Business Network
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Create Ship Notice
Creating Ship Notice: To create a shipping notification via SAP Business Network
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Create Ship Notice
Creating Ship Notice: To create a shipping notification via SAP Business Network
Scroll down
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Create Ship Notice
Creating Ship Notice: To create a shipping notification via SAP Business Network
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Create Ship Notice
Creating Ship Notice: To create a shipping notification via SAP Business Network
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Create Ship Notice
Creating Ship Notice: To create a shipping notification via SAP Business Network
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Create Invoice
Creating Invoice via SAP Business Network
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Create Invoice
Creating Invoice via SAP Business Network
2. Under “Orders” ensure the filters “Creation Date” and “Order Status” is as follows below, click “Apply” and scroll down
*Invoice can only be created after the order status is “Received” or “Partially Received”
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Create Invoice
Creating Invoice via SAP Business Network
3. Here you will see all the purchase orders under the filters you have chosen.
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Create Invoice
Creating Invoice via SAP Business Network
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Create Invoice
Creating Invoice via SAP Business Network
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Create Invoice
Creating Invoice via SAP Business Network
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Create Invoice
Creating Invoice via SAP Business Network
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Create Invoice
Creating Invoice via SAP Business Network
8. Recheck the Line Item’s information. If there are multiple items and you would not like to “Include” them, just unselect the
line.
If you would like to correct any of the information, you can do so here.
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Create Invoice
Creating Invoice via SAP Business Network
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Create Invoice
Creating Invoice via SAP Business Network
Select the dropdown button for “Taxes” and select the amount you would like to add
Ensure that the line item is ticked and “Add to Included Lines”
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Create Invoice
Creating Invoice via SAP Business Network
• Shipping documents
• Special handling
• Discount
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Create Invoice
Creating Invoice via SAP Business Network
12. This page shows the summary for you to review the entire invoice
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Create Invoice
Creating Invoice via SAP Business Network
13. Once submitted, this page will show you confirmation that it has been “Submitted”
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Create Invoice
Creating Invoice via SAP Business Network
14. The status on the Purchase Order page will then change to “Partially Received / Invoiced” depending on the Invoicing
quantity.
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Create Credit Note
Creating Credit Note via SAP Business Network
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Create Credit Note
Creating Credit Note via SAP Business Network
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Create Credit Note
Creating Credit Note via SAP Business Network
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Create Credit Note
Creating Credit Note via SAP Business Network
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Create Credit Note
Creating Credit Note via SAP Business Network
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Create Credit Note
Creating Credit Note via SAP Business Network
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Create Credit Note
Creating Credit Note via SAP Business Network
7. This page shows the summary of the Entire Line Item Credit Note for you to review
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Create Credit Note
Creating Credit Note via SAP Business Network
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Frequently
Asked Questions
(FAQ)
Helpdesk
IMPORTANT (To Be Read by Suppliers)
Please reach out to us through the provided Helpline Form (Microsoft Form) click here
Any inquiries on tender details, kindly communicate directly with the owner of the tender.
DISCLAIMER
*Please be advised we will prioritize suppliers through a queue “first come first serve” basis.
**Any complaints or issue submissions through email or phone calls WILL NOT be prioritized and has a HIGH
chance of being overlooked due to high volumes of email/phone calls.
Help Support
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Help Topics
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FAQ: General
Q1: How do I register on the Ariba system for KPJ Healthcare?
After logging in, use the dashboard to access different sections like procurement, supplier profile, and
documents. Refer to Ariba’s user guide for navigation tips. dashboard to access different sections like
procurement, supplier profile, and documents. Refer to Ariba’s user guide for navigation tips.
➢ Use the “Forgot Username” or “Forgot Password” link on the login page to reset your password. Follow the
instructions sent to your registered email.
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Q4: How can I update my company profile or contact details?
➢ Log into the Ariba system, go to your profile section, and update your details as necessary. Save changes to
update your information.
➢ Access the procurement section in Ariba, find the RFQ or tender posted by KPJ Healthcare, and follow the
instructions to submit your bid or response.
➢ Inform KPJ Healthcare’s procurement support team for assistance with technical issues or system errors via
HELPLINE FORM: KPJ Supplier Registration [Click Here].
➢ Check the procurement section or dashboard in Ariba for updates on your submission status and any feedback
from KPJ Healthcare.
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Q8: How can I view and respond to KPJ Healthcare’s communication or requests?
➢ Check the notifications and messages section in Ariba for any communication from KPJ Healthcare. Respond
promptly according to the instructions provided
Q9: What are the compliance requirements for suppliers on the Ariba system?
➢ Review KPJ Healthcare’s procurement policies and guidelines provided during registration or within the Ariba
system to ensure compliance.
Q10: I did not receive any email from Ariba or any notification for invitation link.
➢ Please fill out the HELPLINE FORM: KPJ Supplier Registration [Click Here] and choose “Sign up/ Log in” type
of issue. We will assess your report and take the necessary steps to resolve your issue.
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FAQ: Supplier Registration Questionnaire
Q11: What information do I need to provide during the Supplier Registration Questionnaire?
➢ Company Information
➢ Company Financial Document
➢ Company Documents (Sdn. Bhd. / Enterprise)
➢ Company Experience & Customer Based
➢ Company Certification, Award or Partner
➢ Technical Personnel detail
➢ Navigate to the document management section, upload the required files, and ensure they are correctly
associated with your profile or RFQ/tender responses.
➢ Submitting a financial audited report is one of our key evaluation criteria for supplier registration is financial
performance. This report provides a clear and accurate picture of your company's financial health, stability,
and reliability, which helps us make informed decisions regarding potential partnerships.
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Q14: Why can’t I put “non-disclosure” for questions I did not want to answer?
➢ Financial performance is a critical aspect of our assessment process, and withholding information could hinder
our ability to accurately evaluate your company's suitability as a supplier. Transparency in financial disclosures
ensures a fair and thorough evaluation process.
Q15: Why do I need to submit certificate under section 8 COMPANY CERTIFICATION, AWARD OR PARTNER
when I had already submitted section 11 QUALITY & SAFETY COMPLIANCE
➢ The certificates in Section 8 highlight your company’s credibility, achievements, and recognition within the
industry. These certifications are separate from quality and safety compliance, as they provide additional
evidence of your company’s expertise, reputation, and commitment.
➢ LOA stands for Letter of Acceptance, which is a formal agreement that acknowledges the acceptance of
specific terms and conditions. PO stands for Purchase Order, which is an official document issued by a buyer
committing to pay the seller for the supply of products or services to be delivered in the future.
Q17: Why I need to submit LOA when I already had submitted MDA?
➢ The MDA (Medical Device Authority registration) is required for compliance with government or authority
bodies. LOA of your past experience is required to be submitted for us to evaluate your performance.
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Q18: How to change email addresses I used previously for system Ariba with new email addresses?
➢ To update/change your email addresses in the Ariba system, please fill out the HELPLINE FORM: KPJ Supplier
Registration [Click Here] and select the “Request Change of Email” option.
Q19: What is “Product and Service and Categories” in Sign-Up Registration and what if I do not have any?
➢ Identify your product/services/categories by clicking the field box. There are layers of categories to choose
from. You may opt to select the main categories only (1st layer) or choose the layers further. If your product or
services are not available in the listed categories, you may manually enter them into the field box by clicking the
“Browse”.
Q20: I did not receive any email from Ariba or any notification for revise response.
➢ Please fill out the HELPLINE FORM: KPJ Supplier Registration [Click Here] and choose “Registration
Questionnaire” type of issue. We will assess your report and take the necessary steps to resolve your issue.
Q21: Who can I contact for further assistance or questions about the Ariba system?
➢ For further assistance or questions about the Ariba system please fill out the HELPLINE FORM: KPJ Supplier
Registration [Click Here] , our team will assist you promptly or you can reach out to Ariba’s support team or KPJ
Healthcare’s procurement contact provided in the system for any specific inquiries or additional support.
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Thank You
“The first step towards change is acceptance. Once you accept yourself, you open the door
to change. That’s all you have to do.”
This presentation deck belongs to KPJ Healthcare Berhad. It is intended for internal use
only. Any unauthorised distribution or reproduction is strictly prohibited.