Service Manual

Haemoscope Corporation

Niles, IL USA 60714

www.haemoscope.com
 Technical Support:
Contact your local service representative, or the main office at:
Haemoscope Corporation
6231 West Howard Street
Niles, IL 60714 USA
800-GET-A-TEG / 800-438-2834
847-588-0453
Fax: 847-588-0455
Web: www.haemoscope.com
E-mail: [email protected]

Copyright ©1999-2005 by Haemoscope Corporation.

All rights reserved.
No part of the contents of this book may be reproduced or trans-
mitted in any form or by any means without the written permis-
sion of Haemoscope Corporation.

Thrombelastograph® and TEG® are registered trademarks of

Haemoscope Corporation. Other products mentioned are trade-
marks of their respective companies.

PN 06-501 rev 6 / 2005-1

 Table of Contents

n TEG® Analyzer Maintenance

Quality Assurance Overview. . . . . . . . . . . . . . . . . . . . 1
Laboratory Techniques and Precautions . . . . . . . . . . . . . . 1
General Quality Control . . . . . . . . . . . . . . . . . . . . . . 2
Maintenance and function checks . . . . . . . . . . . . . 2
General . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Calibration and calibration verification . . . . . . . . . . 7
Control procedures. . . . . . . . . . . . . . . . . . . . . 7
Quality assurance summary . . . . . . . . . . . . . . . . 8
CLIA compliance . . . . . . . . . . . . . . . . . . . . . . 8
Hardware Maintenance . . . . . . . . . . . . . . . . . . . . . . 9
Startup and Leveling . . . . . . . . . . . . . . . . . . . . 9
Alignment . . . . . . . . . . . . . . . . . . . . . . . . 10
Removing the covers . . . . . . . . . . . . . . . . . . . 11
X/Y adjustment . . . . . . . . . . . . . . . . . . . . . . 13
Gap adjustment. . . . . . . . . . . . . . . . . . . . . . 15
Calibration . . . . . . . . . . . . . . . . . . . . . . . . 16
eTest . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cleaning the Carriers . . . . . . . . . . . . . . . . . . . 21
Temperature Test. . . . . . . . . . . . . . . . . . . . . 21
Setting the Temperature . . . . . . . . . . . . . . . . . 22
Replacing Components . . . . . . . . . . . . . . . . . . . . . . 24
Replacing a Column . . . . . . . . . . . . . . . . . . . 24
Mechanical Illustrations . . . . . . . . . . . . . . . . . . . . . 27
TEG® Analyzer . . . . . . . . . . . . . . . . . . . . . . 27
Chassis with Carriers and Drive Ring . . . . . . . . . . . 28

A
Exploded Assembly . . . . . . . . . . . . . . . . . . . . 29
n Return Shipping Instructions
Obtain RMA and provide PO . . . . . . . . . . . . . . . . . . . 31
Package properly . . . . . . . . . . . . . . . . . . . . . . . . . 31

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Page ii © Copyright 1999-2005 Haemoscope Corporation Thrombelastograph® Service Manual
 Chapter 1
TEG® Analyzer Maintenance

The TEG® analyzer has been shown to be a reproducible and reliable clinical Quality Assurance
tool when a good quality assurance program that includes proper phlebotomy Overview
techniques and sample handling is followed.

This section describes methods that provide comprehensive quality assurance

for the TEG® analyzer based on the recommendation of the Clinical Labora-
tory Improvement Act of 1988 (CLIA) and the excellent performance stan-
dards of the TEG® analyzer. Following these methods assures users and their
patients of reliable performance of their instruments.

The use of a standardized method for the collection and handling of speci- Laboratory
mens is of utmost importance to ensure that TEG® results are reproducible Techniques and
and reliable. Haemoscope Corporation recommends that the user follow lo- Precautions
cally established procedures for the collection and handling of specimens. Ev-
eryone using the TEG® analyzer should be familiar with standard laboratory
procedures, techniques, and precautions, particularly those that affect hema-
tological testing, as well as with the operation and precautions for the TEG®
analyzer, and how samples are applied and removed. Users should also abide
by Federal, State, and local guidelines for assuring quality control in clinical
laboratories.

These laboratory techniques and precautions include:

Ë Maintaining training and proficiency testing schedules, and recording re-

sults in personnel files.

Ë Observing safety requirements for handling blood.

Ë Using the two-syringe technique by the phlebotomists (described in the

User Manual) to eliminate tissue fluids or contamination of catheter lines.

Ë Avoiding heparin contamination. If the catheter line is loaded with hepa-

rin or coated with heparin, a heparin-like TEG® tracing will result unless
precautions are taken to eliminate the heparin either before or after the

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General Quality Control TEG® Analyzer Maintenance

phlebotomy. We strongly recommend the use of heparinase to eliminate

heparin contamination.

Ë Avoiding clot activation in the drawn sample by exposure to glass. The

blood from the plastic syringe must be transferred to a plastic test tube
only, unless the glass vial has been siliconized to prevent activation.

Ë Adhering to the time intervals established for native whole blood analysis.
Blood samples should be placed on the TEG® analyzer at 4 minutes after
withdrawal if they have not been sodium citrated or heparinized for lon-
ger storage.

Ë Avoiding touching of the working surfaces of the disposable cups and pins
before sample applications.

Finally, an effective quality assurance program requires that you keep and reg-
ularly review records. The TEG® software is set up to maintain these records
and even to transfer QC data to statistical computer packages for analysis.

General Quality Quality control for the TEG® analyzer consists of the following areas:
Control
Ë Maintenance and function checks

Ë Calibration and calibration verification

Ë Control procedures

Each of these quality control areas is discussed in the following sections.

Maintenance and function Mechanical, electronic, and operational checks verify the proper test perfor-
checks mance and test results reporting for the TEG® analyzer.

General General information on the Maintenance submenu is given below. If you need
information on other settings or functions of the software, please consult the
User Guide.

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TEG® Analyzer Maintenance General Quality Control

Select Maintenance from the Options entry on the Main Menu.

The Maintenance submenu will appear.

If the service mode box is checked, then no information from this tab will be
stored in the database. Any final messages received before the check box is
selected, or after it is unselected, will not be stored.

Ë Any attached channel can have eTest or Calibration done. Only those
channels that are attached to a 3000 (see setup menu) can do an Event
Marker test.

Ë Tabbing will select subsequent channels.

Ë F9 will start eTest on the selected channel.

Ë Any data in a channel when it has a final message (for example, "eTest out
of range" or "Calibration is OK" will be stored in the configuration data-
base, unless the Service mode check box is selected.

Ë If no machine type is selected for a channel when a function is started, the

user will be prompted to select a machine type.

Before working with the Daily Maintenance Menu, you must use Setup to set Setup Menu
up information on the attached channels. Click the Setup tab to display the
Setup Menu:

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General Quality Control TEG® Analyzer Maintenance

In this menu, the first thing that you must enter (if it is blank) is the machine serial num-
ber. Any machine without a serial number cannot be used.

Ë Once the machine serial number is entered, you must indicate the channels attached
in order to be able to run samples or maintenance on those channels.

Ë Machine type is optional at this point. If it is not entered, then the user will be
prompted when trying to do maintenance.

Ë For machine type, machine serial number and channels attached, any entry is
mirrored on its "partner" channel. So if channel 1 is clicked, then channel 2 also gets
clicked. If you enter a serial number into channel 4, then it is automatically entered
into channel 5.

Ë Channel serial number is completely optional.

Service Tab Click on the Service tab to display the Service Submenu.

Nothing on this tab is mandated by the software. It may be required by regulatory rules,
or it can be used to record work done during an in-service, but the software does not re-

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TEG® Analyzer Maintenance General Quality Control

quire it. If this data is entered, and then the Maintenance tab is re-entered on
the same day, the same record should be used, with any new data overwriting
existing data.

Ë By default, all channels are aligned.

Ë Gap and temperature must be numbers.

Ë Due to a software issue, on the report the gap will be rounded to the near-
est tenth.

Ë Any channel not attached will not be selectable.

Undo will undo the last data change you made. It will not work once you About Undo
leave a screen (i.e. if you delete a sample, then go to the main screen, you
cannot undo the deletion).

It will only undo the last change made and cannot undo starting or stopping
samples. It also cannot undo maintenance functions (i.e., it cannot undo an
eTest).

Alignment of the TEG® columns and calibration of the analyzer verify and/or Mechanical
maintain the mechanical functioning of the analyzer. These mechanical func-
tion tests and adjustments are performed at least semi-annually by trained
TEG® users or Haemoscope technicians.

Periodic eTest determination/adjustment of the TEG® analyzer verifies and/or Electrical/Electronic

maintains the electronic functioning of the analyzer. The frequency, materials,
and procedure for TEG® electronics testing are described in the next section.

Electronics Testing

Frequency:
(eTest)

Ë Daily.
Whenever the biological controls do not produce results within the speci-
fied ranges, the first troubleshooting test is to check the eTest.

Materials needed:

Ë trimmer adjustment tool (provided by Haemoscope Corp.)

Procedure:

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General Quality Control TEG® Analyzer Maintenance

1. Select Maintenance from the Options entry on the Main Menu.

Select a channel and machine type, enter the serial number(s) of ana-

lyzer(s) if not already entered, then click eTest.

2. Make sure the analyzer is level and move the lever to the test position.

3. Wait until the program issues the eTest status message.

Message Cause/Remedy

Not at equilibrium It might be due to environmental factors or too much vibration.

The analyzer might be unsteady and should be stabilized.

eTest out of range Adjust it with the trimmer adjustment tool using the adjusting
screws on the back of the analyzer labeled BASE that corre-
spond to the column you are working on. See figure 1. The ana-
lyzer is labeled with arrows indicating which way to turn the
screw to increase the reading. Turn in the opposite direction to
decrease it.

When the reading is within the normal range of 1800-2300, the computer is-
sues the message:

eTest is OK

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TEG® Analyzer Maintenance General Quality Control

Figure 1. Back of analyzer

If the eTest is OK, check the next channel until all are tested before you begin
running samples.

If you have problems adjusting the baseline readings to within range, see page
19.

Use of biological controls serve as the operational check for the analyzer and Operational
are the basis for monitoring the quality control of the analyzer. See the section
named Control Procedures below.

As part of the normal quality assurance protocol, these checks should be docu- Documentation
mented so they are readily available for review.

As mentioned in the Maintenance and Function Checks section above, calibra- Calibration and
tion testing and adjustments to the analyzer are performed at least calibration verification
semi-annually by trained TEG® users or Haemoscope technicians.

Calibration verification is the assaying of calibration materials in the same

manner as patient samples to verify the calibration of the instrument. Use of
biological controls serve as the calibration verification for the analyzer. See
the section named Control Procedures below.

Use of biological controls, which serve as the operational check and calibra- Control procedures
tion verification, is the basis for monitoring quality control of the analyzer and
should be run each shift (or more often, according to your institution’s policy)
before running other samples to assure that all machine settings are within
range. Biological controls should be run each shift to provide a standard of
reference for normal and abnormal coagulation patterns. See the description
of these controls in the section named “Biological control output,” in the chap-
ter named “Quality Assurance” in the TEG® User Manual.

The software automatically maintains the QC data in a separate database (un-

less this option is overridden by the user profile).

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General Quality Control

Samples from a group of 10 to 20 “normal control individuals” should be ana-

lyzed annually to provide a normal reference range. These individuals should
be healthy and not taking any medications such as aspirin, NSAIDs, or birth
control pills, etc., which affect hemostasis. If the statistical analysis results do
not correspond to those released by Haemoscope Corporation, please contact
us.

Quality assurance These testing and checking procedures combined with an effective training
summary and proficiency testing program form a comprehensive program of quality as-
surance for the accuracy of the electrical and mechanical output of the TEG ®
analyzer and the reproducibility of the data, and assure compliance of the en-
tire system.

CLIA compliance Compliance with current CLIA regulations, as regarding the TEG® analyzer, is
easily accomplished by simply adhering to the following operational checks
and maintenance guidelines:

Ë Daily:
I Biological controls (operational and calibration verification)
Print tracings, sign, and file.
N Level I (normal) control sample run
N
Level II (abnormal) control sample run

The sample run is considered satisfactory if three out of the four coagula-
tion parameters (R, K, α, and MA) are within the ranges specified in the
product insert.
I eTest testing (electronic)

Ë Every six months:

I Align analyzer following procedure beginning on page 10
I Calibrate analyzer following procedure beginning on page 16
I eTest check (or more frequently as described on page 2) following proce-
dure beginning on page 5
I Temperature check following procedure on page 21

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TEG® Analyzer Maintenance Hardware Maintenance

The following sections describe the maintenance steps that should be per- Hardware
formed at the recommended intervals on the TEG® analyzer: Maintenance

Power button Motor light

Figure 2. TEG® analyzer Model 5000 series

Refer to the picture of the TEG® analyzer (Figure 2) for the location of the Startup and Leveling
parts referenced here:

1. Turn on the TEG® analyzer by pressing the green power button.

2. Level the TEG® analyzer according to the bubble level at the top of
the machine by adjusting the thumbscrews at the bottom front (left
and right) and back (center) of the TEG® machine.

3. Check that the numbers on the temperature controller in the front

panel are increasing to 37.0°C ± 5.0°(or whatever the set tempera-
ture, if set to other than 37.0°C). If not, contact your local service rep-
resentative. Note that the red light indicator (top) monitors column 1

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Hardware Maintenance TEG® Analyzer Maintenance

(left) and the green (bottom) monitors column 2 (right).

SP1
SP2 37.0
AL
MAN 37.0 C

4. Select Maintenance from the Main Menu.

Alignment Frequency:

Ë Semi-annually

Materials needed:

Ë Aligning point

Ë Stopper

Ë Gap gauge

1. Place the aligning point in the cupwell. Be sure that the point is firmly in
place. Place the stopper on the back of the carrier between the two carrier
shafts.

Figure 3. Aligning point in cupwell and

stopper between carrier shafts

2. Slide the carrier up the carrier shafts until the stopper touches the bottom
of the column.

3. Move the lever to the right into the Test position.

4. Check that the spindle tip is swinging freely and the points are aligned.
You may need to stop the motion of the spindle by gently resting your fin-
ger against it in order to get a more accurate look at the alignment. If the
points are not aligned, continue with cover removal and x/y adjustment.

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TEG® Analyzer Maintenance Hardware Maintenance

Materials needed: Removing the covers

Ë M2.5 hex screwdriver

Ë M2.0 hex screwdriver

To perform x/y adjustment and gap adjustment, you must first remove the
platform and front and side covers on the analyzer.

5. Move the lever to the Load position. Remove the platform.

Figure 4. Remove the platform.

6. Using an M2.5 hex screwdriver, unscrew the two front screws (Figure
5a - A). Using an M2.0 hex screwdriver, unscrew the two screws lo-
cated at the outer edges of the columns (Figure 5a - B). Using an
M2.5 hex screwdriver, unscrew the two back screws (Figure 5b).

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Hardware Maintenance TEG® Analyzer Maintenance

Figure 5b. Side cover screws (back of ma-

chine)
Figure 5a. Side cover screws

7. While holding down the front base of the machine with your thumbs to
prevent tipping, use your fingers to loosen the side cover so that it can
easily be lifted off. Remove the side cover.

Figure 6. Remove side cover.

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TEG® Analyzer Maintenance Hardware Maintenance

8. Using an M2.0 hex screwdriver, unscrew the three screws that secure
the front cover — one at bottom and two at sides.

Figure 7. Front cover screws

9. Cut off the nylon cable tie around the temperature controller bracket
if one is present. Using an M2.5 hex screwdriver, unscrew the two
screws on the back of the level base to disconnect the bracket holding
the temperature controller. Remove the front cover.

Figure 8. Level base screws

Frequency X/Y adjustment

Ë Whenever points are not aligned

Materials

Ë M2.5 hex screwdriver

Ë M3.0 hex screwdriver

Ë Aligning point and stopper

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Hardware Maintenance TEG® Analyzer Maintenance

1. Remove the platform and side and front covers as described in the section
named “Removing the covers” on page 11.

2. Check that the machine is level, and, if not, adjust using the thumbscrews
on the bottom front (right and left) and back (center).

3. Make sure the aligning point and stopper are in their proper positions on
the carrier and between the carrier shafts. (See Figure 3.)

4. Place the lever in the Test position.

5. Using an M2.5 hex screwdriver, loosen but do not remove the two screws
on top of the column.

Figure 9. Screws for loosening column for x/y

adjustment.

6. Using an M3.0 hex screwdriver, adjust the alignment through the two set
screws on the front of the column.

Figure 10. Adjust alignment using set screws

7. When the points are aligned and the spindle tip is still swinging freely, al-
ternately tighten the two screws at the top of the column a little at a time,

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TEG® Analyzer Maintenance Hardware Maintenance

ensuring that the column remains level. If you align the points but the
spindle tip does not swing freely, you may need to replace the col-
umn.

Frequency: Gap adjustment

Ë Semi-annually

Materials needed:

Ë Aligning point

Ë Stopper

Ë Feeler (gap) gauge

1. Move the lever into the Test position. Use the feeler gauge to verify
that the gap between the points is between 0.004 and 0.012 inches
(0.1 - 0.3 mm). If the gap is out of range, continue as follows. Other-
wise, skip to Calibration.

Figure 11. Aligning points with gap

2. Move the levers to the left into the Load position.

3. Remove the platform and side and front covers as described in the
section named “Removing the covers” on page 11.

4. Check the level and make any necessary adjustments using the
thumbscrews located at the bottom front (left and right) and back
(center).

5. Return the lever to the Test position.

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Hardware Maintenance TEG® Analyzer Maintenance

6. Raise and lower the spindle tip by turning the knob located on the top of
the column.

Figure 12. Gap adjustment

7. When the gap is within range, move the lever back into the Load position.
Adjusting the gap may affect the eTest reading. We recommend that you
check the eTest value before continuing (see the section named “Electron-
ics Testing (eTest)” beginning on page 5). Since coarse baseline adjust-
ment through the column may be needed, leave the covers off until the
baseline has been adjusted.

Calibration Frequency:

Ë Semi-annually

Materials needed:

Ë Trimmer adjustment tool (provided by Haemoscope Corp.)

Ë Disposable pin

Ë Calibration spring

1. Note the rated displacement range (e.g., 20.0 ± 0.2 mm) stamped on the
outside of the calibration spring.

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TEG® Analyzer Maintenance Hardware Maintenance

2. Place a disposable pin firmly into the hole located on top of the
spring.

Figure 13. Calibration

spring with disposable pin

3. Place the calibration spring into the carrier, making sure the base of
the spring is parallel to the carrier (not necessarily flush) and that the
hole located on the bottom of the spring is facing forward.

Figure 14. Calibration spring in cup.

4. With the lever in the Load position, while making sure the spring is
standing straight in the carrier, slowly raise the carrier until the pin
slips onto the spindle tip and locks into place.

5. Move the lever to the Test position.

6. Turn on the yellow motor switch (if a manual switch).

7. Check that the spring is vibrating. If it seems stiff, slide the carrier
down the carrier shafts slightly (usually 1-2 mm) until the spring can
move. Be careful not to pull down too hard or too fast, since the col-
umn is very delicate, especially in Test mode.

8. Select the channel and click Calibrate.

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Hardware Maintenance TEG® Analyzer Maintenance

9. Enter the standard stamped on the calibration spring when prompted.

10. If the values for the minimum (min) or maximum (max) are 0 or 4095,
adjust the spring using a straightened paper clip or pointed jewelers
screwdriver inserted into the small hole located on the bottom of the
spring. Be sure that the bottom of the spring remains parallel to the car-
rier as you adjust. Turning to the right raises the number, to the left low-
ers it.

Figure 15. Spring position

adjustment

11. Check that the millimeters (mm) value displayed by the program matches
the standard on the spring. If any adjustment is needed, use the trimmer
adjustment tool to turn the screw labeled CAL on the back of the machine
that corresponds to the channel you are adjusting. The analyzer is labeled
with arrows indicating which way to turn the screw to increase the reading.
See Figure 16.

Figure 16. Calibration and Baseline adjustment.

After adjusting the number so that it is within range, if the computer does
not issue a message that the calibration is OK, return to the Maintenance
menu, and reselect Spring Calibration, repeating this sequence until the
computer issues a message that says:
Calibration is OK

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TEG® Analyzer Maintenance Hardware Maintenance

When calibration is completed, move the lever to the Load position, then Removing the spring
down into the Eject position. Slide the carrier down the shaft and lift the
spring out of the carrier.

Frequency: eTest
Ë Daily (see further description on page 2 under “General quality control.”)

Materials needed:

Ë Trimmer adjustment tool (provided by Haemoscope Corp.)

1. Select a channel and click eTest.

2. Move the lever to the Test position.

3. Wait until the program issues the eTest status.

Message Cause/Remedy

Not at equilibrium It might be due to environmental factors or

too much vibration. The analyzer might be
unsteady and should be stabilized.

eTest out of range Adjust it with the trimmer adjustment tool

using the adjusting screws on the back of
the analyzer labeled BASE that corre-
spond to the column you are working on.
See figure 17. The analyzer is labeled with
arrows indicating which way to turn the
screw to increase the reading. Turn in the
opposite direction to decrease it.

When the reading is within the normal range of 1800-2300, the com-
puter issues the message:

eTest is OK

If the eTest is OK, check the next channel until all are tested before
you begin running samples.

The baseline adjusting screws on the back of the analyzer provide a fine ad- Baseline adjustment
justment. If the baseline value cannot be adjusted through the baseline adjust- through column
ing screws on the back of the analyzer, coarser adjustment is needed through
the column before fine adjustment can be made.

Materials needed:

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Hardware Maintenance TEG® Analyzer Maintenance

Ë M2.5 hex screwdriver

Ë Flathead screwdriver

1. If the covers are in place, remove them according to the instructions in

the section named “Removing the covers” on page 11.

2. Make sure that the potentiometer on the back of the analyzer (labeled
Base) is centered before adjusting the baseline through the column. You
should be able to adjust it 7 turns in either direction.

3. Using an M2.5 hex screwdriver, loosen the three screws on the upper col-
umn just enough to be able to turn the gold eccenter screw with a flat
head screwdriver.

Figure 17. Upper column screws

4. With the lever in Test position, turn the gold eccenter screw to adjust the
eTest (min) reading to 2000±200 on the computer. Turning the screw
clockwise raises the value, counterclockwise lowers it.

Figure 18. Gold eccenter screw

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TEG® Analyzer Maintenance Hardware Maintenance

5. Tighten the three upper column screws, alternating among the screws
to keep the column level.

6. Check the eTest (min) value and make any minor adjustments
through the fine eTest adjustment screws on the back of the analyzer.

7. Move the lever to the Load position.

Frequency: Cleaning the Carriers

Ë As needed, but no less than semi-annually

Materials needed:

Ë M2.0 hex screwdriver

Ë Cotton swabs

Ë Rubbing alcohol

1. Turn off the TEG® analyzer

2. Remove the platform (see “Removing the covers” on page 11).

3. Slide the carrier all the way down until it drops off the carrier shafts.

4. Remove the carrier and ribbon cable from the TEG® analyzer. Discon-
nect the ribbon cable from the carrier.

5. Clean the ribbon cable with a cotton swab and rubbing alcohol.

6. Using an M2.0 hex screwdriver, remove the screws on the bottom of

the carrier.

7. Remove the botton plate of the carrier.

8. Use a cotton swab and rubbing alcohol to clean the carrier and the
carrier bottom plate, making sure to clean the connector for the rib-
bon cable.

Frequency: Temperature Test

Ë Semi-annually

Materials needed:

Ë Disposable cup

Ë Tap water (not sterile or distilled)

Ë Wire sensor of the Fluke 51 K/J thermometer variety

1. Place a disposable cup in each cupwell and fill with tap water. Let
stand for 10 minutes.

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Hardware Maintenance TEG® Analyzer Maintenance

2. Insert the wire sensor into the water. Check the temperature of the tap
water, allowing sufficient time (approx. 1 minute) for the sensor to
equilibrate. The temperature difference between the water temperature
and the control display should not exceed ± 0.5ºC.

3. If the tolerance is out of range, adjust the Input Offset Correction. Simul-
taneously press the up arrow (B in Figure 19) and Enter key (C in Figure
19) to access the secondary menu of the temperature controller.

4. If the temperature is out of range for the left carrier, scroll through the
menu by pressing the Index key (A) until you reach the display “InC1.” If
the temperature is out of range for the right carrier, scroll through the
menu by pressing the Index key (A) until you reach the display “InC2.”

Temperature Reading Adjustment

Fluke temperature reading higher Raise value of the Input Offset Correc-
than display on temperature controller tion.

Fluke temperature reading lower Lower value of Input Offset Correc-

than display on temperature controller tion.

To adjust the value of the Input Offset Correction, use the up and
down arrows (B).
5. Press the Enter key (C). The display flashes once.

6. Press the Index key (A) until you return to the Home menu.

Setting the Temperature To set the temperature on the TEG® analyzer, use the control buttons on the
temperature controller.

SP1
SP2 37.0
AL
MAN 37.0 C

A B C
Index key Enter key
Figure 19. Temperature controller

As you set the temperature, observe the top reading which represents the tem-
perature. The columns are indicated as SP1 for column 1 (left) and SP2 for
column 2 (right) below the temperature reading. Remember to wait for the

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TEG® Analyzer Maintenance Hardware Maintenance

machine to adjust to your new temperature before using the column you have
set. You can change either column or both.

To set column 1 temperature only:

1. Press the index key (A in Figure 19) once. The column display
changes to SP1. Using the up and down arrows (B), set to the desired
temperature.

SP1
SP2 37.0 C
AL
MAN SP1
Figure 20. Temperature controller
displaying column 1 setting.

2. Press the enter key (C). The display flashes once.

3. Press the index key (A). The column display changes to SP2. Press the
index key (A) again to exit. The actual temperature is displayed for
both columns. Wait until the display readout matches the temperature
you set within one half degree before using column 1.
To set column 2 temperature only:

1. Press the index key (A in Figure 19) once. The column display
changes to SP1. Press the index key (A) again. The column display
changes to SP2. Using the up and down arrows (B), set to the desired
temperature.

SP1
SP2 37.0 C
AL
MAN SP2
Figure 21. Temperature controller
displaying column 2 setting.

2. Press the enter key (C). The display flashes once.

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Replacing Components TEG® Analyzer Maintenance

3. Press the index key (A) again to exit. The actual temperature is displayed
for both columns. Wait until the display readout matches the temperature
you set within one half degree before using column 2.
To set temperature for both columns:

1. Press the index key (A in Figure 19) once. The column display changes to
SP1. Using the up and down arrows (B), set to the desired temperature.

2. Press the enter key (C). The display flashes once.

3. Press the index key (A). The column display changes to SP2.

4. Using the up and down arrows (B), set to the desired temperature. Press
the enter key (C). The display flashes once.

5. Press the index key (A) to exit. The actual temperatures are displayed for
both columns. Wait until the display readout matches the temperature
you set within one half degree before using either column.

Replacing
Components
Replacing a Column This section describes how to replace a faulty column on the TEG® analyzer.

This procedure should only be done on machines with serial num-

bers ending with a “B.” If the serial number (found on the label
on the back of the machine) on your machine does not end in “B,”
please contact your local service representative.

Materials needed:

Ë ¼-inch open-end wrench

Ë M2.5 hex screwdriver

Ë M2.0 hex screwdriver

Ë M3.0 hex screwdriver

Ë Torque wrench (inch pounds)

1. Remove the covers from the machine, following the instructions under
“Removing the covers”, beginning on page 11.

Page 24 © Copyright 1999-2005 Haemoscope Corporation Thrombelastograph® Service Manual

TEG® Analyzer Maintenance Replacing Components

2. Using a ¼-inch open-end wrench, unscrew and remove the lever.

Figure 22. Unscrew lever

3. Disconnect the ribbon cable that connects the column to the small cir-
cuit board on the top plate from the column.

Figure 23. Disconnect ribbon cable

Thrombelastograph® Service Manual © Copyright 1999-2005 Haemoscope Corporation Page 25

Replacing Components TEG® Analyzer Maintenance

4. Using an M2.5 hex screwdriver, unscrew and remove the three screws on

Figure 24. Upper base and drive ring

the upper base.

5. Lift the column out of the machine and set aside.

6. Making sure that the column is straight and that the lever is not attached
to the column, insert the new column into the machine. There is not
much clearance, so make sure you are lowering the column straight in.

7. Once the column has been inserted, level the machine using the thumb-
screws located at the bottom front (left and right) and back (center) of
the machine.

8. Using the open-end wrench, screw the lever back into the column.

9. Procedure for screwing in the upper column base using the torque wrench
(see Figure 24):

I Begin with screw #1 and tighten until the dial moves. Repeat with screw
#2, then screw #3.
I Tighten screw #1 to 0.25 in/lbs. Repeat with screw #2, then screw #3.
I Tighten screw #1 to 1.0 lbs. Repeat with screw #2, then screw #3.
I Tighten screw #1 to 2.0 in/lbs. Repeat with screw #2, then screw #3.
I Check the alignment, gap, calibration, and eTest, and replace covers be-
fore running samples.

Page 26 © Copyright 1999-2005 Haemoscope Corporation Thrombelastograph® Service Manual

TEG® Analyzer Maintenance Mechanical Illustrations

This section contains blow-ups of various parts of the TEG® analyzer that de- Mechanical
tail internal components. Illustrations

TEG® Analyzer

Thrombelastograph® Service Manual © Copyright 1999-2005 Haemoscope Corporation Page 27

Mechanical Illustrations TEG® Analyzer Maintenance

Chassis with Carriers and

Drive Ring

Page 28 © Copyright 1999-2005 Haemoscope Corporation Thrombelastograph® Service Manual

TEG® Analyzer Maintenance Mechanical Illustrations

Exploded Assembly

Thrombelastograph® Service Manual © Copyright 1999-2005 Haemoscope Corporation Page 29

Thrombelastograph Service Manual © Copyright 1999-2005 Haemoscope Corporation Page 30
Return Shipping Instructions Obtain RMA and provide PO

Appendix A
Return Shipping Instructions

Before returning your TEG® analyzer to Haemoscope, you must obtain a Re- Obtain RMA and
turn Material Authorization (RMA) number from Haemoscope, which must provide PO
appear on the shipping label and/or the outside of the box.

Please be ready to provide the following information when calling for the
RMA:

Ë The reason for return

Ë The serial number of the unit

Ë The date of purchase

Our receiving room will not accept freight collect shipments. A purchase order
number is required for return freight shipping costs, whether or not your
TEG® analyzer is under warranty.

The analyzer must be properly packaged for shipping. You will be charged for Package properly
any repairs caused by improper packaging, which limits claims against the
transporting agency.

Required materials:

Ë Original shipping box

Ë Original molded styrofoam support forms. If you no longer have the origi-
nal shipping materials, please contact Haemoscope so that we can send re-
placements.

Ë Tape

To minimize damage during shipping, please adhere to these guidelines:

Thrombelastograph® Service Manual © Copyright 1999-2005 Haemoscope Corporation Page 31

Package properly Return Shipping Instructions

1. Move the levers into the Load position. If the analyzer is received at
Haemoscope in the test position, a $500 charge will be auto-
matically added to the P.O.

2. Raise both carriers until they touch the bottom of the columns.

3. Place one end of a piece of tape on the bottom of each carrier, wrap it
over the levers, and attach the other end to the front of the machine. This
prevents the carriers from sliding down and keeps the levers securely in
place during shipping.

4. Raise the feet so that the machine fits into the protective foam.

5. Tape the back foot to keep it in place.

6. Slide the protective foam sides around the machine.

7. Place the machine into the box with the level bubble facing up.

8. Ship the TEG® analyzer specifying Overnight Delivery. To limit possible

shipping damages, we recommend that you do not ship your TEG® unit
over the weekend.

Page 32 © Copyright 1999-2005 Haemoscope Corporation Thrombelastograph® Service Manual