PD UNIT 2 (BBA) Notes
PD UNIT 2 (BBA) Notes
LECTURE NOTES
UNIT II
(PERSONALITY
DEVELOPMENT)
BBA AIRLINE AND AIRPORT
MANAGEMENT
II YEAR/ III SEM
UNIT- II
What Is Empathy?
Empathy is the ability to emotionally understand what other people feel, see things from
their point of view, and imagine yourself in their place. Essentially, it is putting yourself in
Empathy enables us to care for and connect with others in a better and more meaningful
way. It also helps us gain a different perspective in life, experience what others think or feel
and help others. It also allows us to distinguish between the other and the self . Having
empathic abilities helps us to understand that cognitive processes and decision making are
influenced by different factors. However, from an evolutionary perspective, the trait may
have developed as a survival mechanism that helps us detect threats. It can help us identify
the intention of others and recognize who may be a friend or a foe. Regardless, it is a crucial
cooperate with and help others and make the right moral decisions.
According to a 2017 study, our empathic abilities are crucial for societal and interpersonal
development as it allows the sharing of emotions, experiences and desires among people
“survival of the fittest,” we would never empathize with someone who is suffering as our
Empathy is important in almost every aspect of daily life. It allows us to have compassion for
others, relate to friends, loved ones, co-workers, and strangers, and it has a large benefit
IN PERSONAL LIFE
relationship that lacks empathy and understanding will soon flounder. When people only
think of their own interests, the other people in the relationships will suffer.
If one spouse in a marriage forgoes seeing things from the other's perspective, they will
likely have marital issues. No two people are ever going to think exactly alike, and no two
people are going to have the same experiences. Both people in a relationship bring their
own ideas, life experiences, and struggles. Without taking the time to try to relate to one
another's feelings and perspectives, people in relationships will likely feel unloved and
uncared for.
IN WORK LIFE
For many people, a workplace is a place for teamwork. For things that require a group effort,
it's extremely important to take the time to relate to co-workers. Even if people are not
specifically working on one project, it is still important to get along with fellow workers.
Using empathy is a vital part of a smooth working relationship. Without it, it's much easier
It is also highly important for management to use empathy. Bosses who lack empathy are
likely to subject their employees to unfair practices. Managers who are without empathy
may push employees to work beyond what is healthy and reasonable or may be unduly
Higher amounts of empathy in the workplace have been linked to increased performance,
compassion. This type of empathy pushes people to dive in and help when there are major
disasters. People are willing to help out others that they have never met because they know
Without compassionate empathy, the world would be a much darker and less functional
place to live.
Types of empathy
Cognitive Empathy
Cognitive empathy definition: “Simply knowing how the other person feels and what they
Pitfalls: Can be disconnected from or ignore deep emotions; doesn’t put you in another’s
Cognitive empathy, also known as ‘perspective-taking’ is not really what most of us would
Cognitive empathy is basically being able to put yourself into someone else’s place, and see
their perspective. It is a useful skill, particularly in negotiations for example, or for managers.
It enables you to put yourself in someone else’s shoes, but without necessarily engaging
with their emotions. It does not, however, really fit with the definition of empathy as ‘feeling
with’, being a much more rational and logical process. Effectively, cognitive empathy is
with it. It is fair to say that most of us would understand this fellow-feeling to be a key part
of empathy.
Daniel Goleman, author of Emotional Intelligence, notes in his blog that torturers would
need to have good cognitive empathy to work out how best to hurt someone, but without
Emotional Empathy
Emotional empathy definition: “when you feel physically along with the other person, as
What it’s concerned with: feelings, physical sensation, mirror neurons in the brain.
Benefits: Helps in close interpersonal relationships and careers like coaching, marketing,
Emotional Empathy, just like is sounds, involves directly feeling the emotions that another
person is feeling. You’ve probably heard of the term “empath,” meaning a person with the
ability to fully take on the emotional and mental state of another. The quote that comes to
This type of response might seem disconnected from the brain and thinking, but as Goldman
points out, emotional empathy is actually deeply rooted in a human’s mirror neurons. All
animals have neurons that fire in a certain way when they see another animal acting,
making them relate to that action in their own body and brain. Emotional empathy does
When your partner—or anyone you deeply love—comes to you in tears, it’s a natural
response to feel that pull on your heartstrings. Like crying at a wedding or cringing when
someone stubs their toe, it’s a deep-seated, gut reaction that often feels like a visceral
human response. Connecting with another human in this way is intimate and can form a
strong bond.
Like Cognitive Empathy, Emotional Empathy has its flip-side. “One downside of emotional
empathy occurs when people lack the ability to manage their own distressing emotions,”
writes Goleman. “[This] can be seen in the psychological exhaustion that leads to burnout.”
● Emotional empathy is good because it means that we can readily understand and feel
other people’s emotions. This is vital for those in caring professions, such as doctors and
nurses, to be able to respond to their patients appropriately. It also means that we can
respond to friends and others when they are distressed.
emotions, and therefore unable to respond. This is known as empathy overload, and is
explained in more detail in our page on Understanding Others. Those with a tendency to
self-control, so that they become better able to manage their own emotions.
Good self-control helps doctors and nurses to avoid possible burnout from empathising too
much. There is a danger, however, that they can become ‘hardened’ and not respond
appropriately. There have been several recent cases in the UK, such as in South
Staffordshire, where nurses and others were accused of being uncaring. This may have been
Compassionate Empathy
Empathy definition: “With this kind of empathy we not only understand a person’s
predicament and feel with them, but are spontaneously moved to help, if needed.” ~Daniel
Goleman
Pitfalls: Few—this is the type of empathy that we’re usually striving for!
sympathy, compassion is about feeling concern for someone, but with an additional move
As a general rule, people who want or need your empathy don’t just need you to understand
(cognitive empathy), and they certainly don’t need you just to feel their pain or, worse, to
burst into tears alongside them (emotional empathy).
Instead, they need you to understand and sympathise with what they are going through
and, crucially, either take, or help them to take, action to resolve the problem, which is
compassionate empathy.
It involves insufficient feeling, and therefore perhaps too much logical analysis. It may be
Too much emotion or feeling can be unhelpful, because emotions are very primitive. Feeling
strong emotions, especially distress, takes us back to childhood. More or less by definition,
that makes us less able to cope, and certainly less able to think and apply reason to the
situation. It is very hard to help anyone else if you are overcome by your own emotions.
In exercising compassionate empathy, we can find the right balance between logic and
emotion.
We can feel another person’s pain, as if it was happening to us, and therefore express the
At the same time, we can also remain in control of our own emotions, and apply reason to
the situation.
This means that we can make better decisions and provide appropriate support to them
For example, if you see someone hurt, you too might feel physical pain. Anecdotally,
identical twins sometimes report that they know when the other has been hurt, which might
be an example of somatic empathy. You can see an echo of somatic empathy, for example, if
someone is hit in the stomach with a ball during a sports game, and one or two of the
consciousness.
Emotion
is a ‘stirred up’ sate of feeling, that is the way is appears to the individual himself. It is
disturbed muscular and glandular activity, that is the way it appears to an external
observer.
Emotional Intelligence
“Emotional Intelligence is the form of social intelligence that involves the ability to monitor
one’s own and others feelings of Emotions, to discriminate among them and to use this
In practical terms, this means being aware that emotions can drive our behavior and impact
people (positively and negatively), and learning how to manage those emotions – both our
Managing emotions is especially important in situations when we are under pressure. For
● Navigating change
It’s a scientific fact that emotions precede thought. When emotions run high, they change
the way our brains function…diminishing our cognitive abilities, decision-making powers,
and even interpersonal skills. Understanding and managing our emotions (and the emotions
of others) helps us to be more successful in both our personal and professional lives.
1. Self-awareness.
2. Self-regulation.
3. Motivation.
4. Empathy.
5. Social skills.
1. Self-awareness
If you're self-aware, you always know how you feel, and you know how your emotions and
your actions can affect the people around you. Being self-aware when you're in a leadership
position also means having a clear picture of your strengths and weaknesses , and it means
2. Self-regulation
Leaders who regulate themselves effectively rarely verbally attack others, make rushed or
3. Motivation
Self-motivated people work consistently toward their goals, and they have extremely high
have the ability to put themselves in someone else's situation. They help develop the people
on their team, challenge others who are acting unfairly, give constructive feedback, and
If you want to earn the respect and loyalty of your team, then show them you care by being
empathic.
5. Social Skills
People who do well in the social skills element of emotional intelligence are great
communicators. They're just as open to hearing bad news as good news, and they're expert
at getting their team to support them and be excited about a new mission or project.
People who have good social skills are also good at managing change and resolving
conflicts diplomatically. They're rarely satisfied with leaving things as they are, but they
don't sit back and make everyone else do the work: they set an example with their own
behavior.
Emotional competence refers to the essential set of personal and social skills to recognize,
interpret, and respond constructively to emotions in oneself and others. The term implies an
ease around others and determines one's ability to effectively and successfully lead and
express.
MEASUREMENT OF EMOTIONAL COMPETENCIES
only by the answers provided by people and by evaluating the answers accuracy.
This is a self- report test which is designed to evaluate the competencies which take into
account problem-solving, stress, happiness, awareness, and tolerance. As per bar on,
competencies which influence the ability of the person to go through, getting by with the
This method was actually used as a screening test for metropolitan life, Life Insurance
Company. The main intention of SASQ is that it measures both optimism and pessimism.
MEIS is an ability test where tests are performed by test-takers which access their
With self-assessment questionnaire as a basis, the ECI lets people know their individual
Many people feel as if they're adrift in the world. They work hard, but they don't seem to
A key reason that they feel this way is that they haven't spent enough time thinking about
what they want from life, and haven't set themselves formal goals. After all, would you set
out on a major journey with no real idea of your destination? Probably not!
measurable, attainable, relevant and time-bound) goals that motivate you and write them
down to make them feel tangible. Then plan the steps you must take to realize your goal,
Goal setting is a powerful process for thinking about your ideal future, and for motivating
The process of setting goals helps you choose where you want to go in life. By knowing
precisely what you want to achieve, you know where you have to concentrate your efforts.
You'll also quickly spot the distractions that can, so easily, lead you astray.
Top-level athletes, successful business people and achievers in all fields all set goals.
Setting goals gives you long-term vision and short-term motivation . It focuses your
acquisition of knowledge, and helps you to organize your time and your resources so that
By setting sharp, clearly defined goals, you can measure and take pride in the achievement
of those goals, and you'll see forward progress in what might previously have seemed a
long pointless grind. You will also raise your self confidence , as you recognize your own
ability and competence in achieving the goals that you've set.
• First you create your "big picture" of what you want to do with your life (or over, say, the
next 10 years), and identify the large-scale goals that you want to achieve.
• Then, you break these down into the smaller and smaller targets that you must hit to
• Finally, once you have your plan, you start working on it to achieve these goals.
This is why we start the process of setting goals by looking at your lifetime goals. Then, we
work down to the things that you can do in, say, the next five years, then next year, next
The first step in setting personal goals is to consider what you want to achieve in your
lifetime (or at least, by a significant and distant age in the future). Setting lifetime goals
gives you the overall perspective that shapes all other aspects of your decision making.
To give a broad, balanced coverage of all important areas in your life, try to set goals in
some of the following categories (or in other categories of your own, where these are
important to you):
• Career – What level do you want to reach in your career, or what do you want to achieve?
• Financial – How much do you want to earn, by what stage? How is this related to your
career goals?
• Education – Is there any knowledge you want to acquire in particular? What information
and skills will you need to have in order to achieve other goals?
• Family – Do you want to be a parent? If so, how are you going to be a good parent? How
• Attitude – Is any part of your mindset holding you back? Is there any part of the way that
you behave that upsets you? (If so, set a goal to improve your behavior or find a solution to
the problem.)
• Physical – Are there any athletic goals that you want to achieve, or do you want good
health deep into old age? What steps are you going to take to achieve this?
• Pleasure – How do you want to enjoy yourself? (You should ensure that some of your life
is for you!)
• Public Service – Do you want to make the world a better place? If so, how?
Spend some time brainstorming these things, and then select one or more goals in each
category that best reflect what you want to do. Then consider trimming again so that you
have a small number of really significant goals that you can focus on.
As you do this, make sure that the goals that you have set are ones that you genuinely want
to achieve, not ones that your parents, family, or employers might want. (If you have a
partner, you probably want to consider what he or she wants – however, make sure that
Once you have set your lifetime goals, set a five-year plan of smaller goals that you need to
Then create a one-year plan, six-month plan, and a one-month plan of progressively
smaller goals that you should reach to achieve your lifetime goals. Each of these should be
based on the previous plan.
Then create a daily To-Do List of things that you should do today to work towards your
lifetime goals.
At an early stage, your smaller goals might be to read books and gather information on the
achievement of your higher level goals. This will help you to improve the quality and
Finally, review your plans, and make sure that they fit the way in which you want to live
your life.
Staying on Course
Once you've decided on your first set of goals, keep the process going by reviewing and
Periodically review the longer term plans, and modify them to reflect your changing
priorities and experience. (A good way of doing this is to schedule regular, repeating
SMART Goals
A useful way of making goals more powerful is to use the SMART mnemonic. While there
are plenty of variants (some of which we've included in parenthesis), SMART usually stands
for:
For example, instead of having "to sail around the world" as a goal, it's more powerful to
use the SMART goal "To have completed my trip around the world by December 31, 2027."
Obviously, this will only be attainable if a lot of preparation has been completed before
hand!
The following broad guidelines will help you to set effective, achievable goals:
➢ State each goal as a positive statement – Express your goals positively – "Execute this
technique well" is a much better goal than "Don't make this stupid mistake."
➢ Be precise – Set precise goals, putting in dates, times and amounts so that you can
measure achievement. If you do this, you'll know exactly when you have achieved the goal,
➢ Set priorities – When you have several goals, give each a priority. This helps you to avoid
feeling overwhelmed by having too many goals, and helps to direct your attention to the
➢ Write goals down – This crystallizes them and gives them more force.
➢ Keep operational goals small – Keep the low-level goals that you're working towards
small and achievable. If a goal is too large, then it can seem that you are not making
progress towards it. Keeping goals small and incremental gives more opportunities for
reward.
➢ Set performance goals, not outcome goals – You should take care to set goals over which
you have as much control as possible. It can be quite dispiriting to fail to achieve a personal
➢ If you base your goals on personal performance, then you can keep control over the
➢ Set realistic goals – It's important to set goals that you can achieve. All sorts of people
(for example, employers, parents, media, or society) can set unrealistic goals for you. They
➢ It's also possible to set goals that are too difficult because you might not appreciate
either the obstacles in the way, or understand quite how much skill you need to develop to
Achieving Goals
When you've achieved a goal, take the time to enjoy the satisfaction of having done so.
Absorb the implications of the goal achievement, and observe the progress that you've
If the goal was a significant one, reward yourself appropriately. All of this helps you build
With the experience of having achieved this goal, review the rest of your goal plans:
➢ If you achieved the goal too easily, make your next goal harder.
➢ If the goal took a dispiriting length of time to achieve, make the next goal a little easier.
➢ If you learned something that would lead you to change other goals, do so.
➢ If you noticed a deficit in your skills despite achieving the goal, decide whether to set
Feed lessons you have learned back into the process of setting your next goals. Remember
too that your goals will change as time goes on. Adjust them regularly to reflect growth in
your knowledge and experience, and if goals do not hold any attraction any longer, consider
For her New Year's Resolution, Susan has decided to think about what she really wants to
Artistic – "To keep working on my illustration skills. Ultimately I want to have my own show
Now that Susan has listed her lifetime goals, she then breaks down each one into smaller,
Let's take a closer look at how she might break down her lifetime career goal – becoming
One-year goal: "Volunteer for projects that the current Managing Editor is heading up."
One-month goal: "Talk to the current managing editor to determine what skills are needed
to do the job."
As you can see from this example, breaking big goals down into smaller, more manageable
goals makes it far easier to see how the goal will get accomplished.
It can be useful to make your goals and sub-goals fit the SMART criteria.
S
Specific
Take some time to clearly define your goals and sub-goals, the
more detail about what your goals are and how you intend to
M
Measurable
progressing.
your progress?
A
Attainable
Don’t set impossible goals, make sure each goal and sub
goal is attainable.
The larger the goal the more impossible it may seem but if you
split it down into simple sub-goals then you will find each step
is more attainable.
R
Relevant
Ensure your sub-goals are relevant to your life goals. Try not
T
Timed
If you can set and stick to realistic deadlines then you'll avoid
motivated.
categorizations, this one splits goals into plenty of subgroups. The exact categories vary
depending on who you ask and many people make up their own. These are the most
common:
o Family
o Fitness
o Health
o Learning
o Finance
o Social
o Spiritual
o Career
o Lifestyle
o Intellectual
o Personal growth
o Relationship
o Retirement
o Leisure
Creativity
Creativity is one of those traits that people seem to have an intrinsic understanding of, but if
you actually ask them to define it, they get tripped up. It’s easy to come up with a list of
creative people (Frida Kahlo, Steve Jobs and Steve Wozniak, Einstein), and the outcomes of
but it’s difficult to wrap your head around the actual concept of creativity. The more I
researched this article, the more I realized creativity is an incredibly nuanced phenomenon.
Creativity is the ability to transcend traditional ways of thinking or acting, and to develop
It’s also an ability to run a mile, or to do calculus or recite a Shakespearean sonnet (Shall I
compare thee to a summer’s day?). So creativity is a skill that is specific to an individual. For
some people, it might seem to come naturally, but it is something that anyone can improve
Transcending means you’re going above and beyond. It’s recognizing the limitations of what
I think the key word here is develops. Creativity goes beyond imagining: it’s about
developing. If it’s an idea, you go out and do the research to prove it. If it’s a new process
you try and test it to see if it works. If it’s an object, you build it.
There are 4 ways to be creative, and both you can learn and not.
Example: Thomas Edison invented the electric light bulb after lots of experiments. This
comes from sustained work, such as researching and ‘trial and error.’
Emotions and feelings bring this creativity and need quiet time to reflect on yourself.
Example: Isaac Newton thought of gravity while watching a falling apple. You come up with
ideas when you stop work on the problem and do other things.
ideas.
1. Keep learning
A creative mind is a curious mind, so make an effort to keep learning new skills and
indulging your natural curiosity to find out more about the world and everything in it.
Once you’ve developed some creative skills, it’s important to keep on challenging yourself
and acquiring new knowledge to inspire you and help you grow. Whether you simply make
an effort to read more in your spare time, or look into taking more actual courses, constant
When you actually love your job, you are naturally going to be more inspired and
enthusiastic about creative problem solving and coming up with new ideas. A task that you
keep putting off is going to be very difficult to approach with a positive, creative attitude.
Find a hobby that lets you be creative that you love to do, such as playing an instrument,
3. Take a break
Although creativity is absolutely a skill you can train yourself to be better at (rather than the
notion of simply waiting for creativity to ‘strike’), it’s important to also not put too much
pressure on yourself. If you’ve been sitting at your desk for hours desperately seeking new
Get a change of scenery, clear your head, and take your mind off the task at hand: when you
come back to it with a fresh set of eyes, you might suddenly find the idea you’ve been
Exercise can be a great way to clear your mind if you’ve been feeling under pressure or
stressed out.
Numerous studies have shown that physical exercise (even just 30 minutes of aerobic
activity) genuinely does help us become more creative as well as improve brain function! So
next time you’re in a bit of a creative rut, put on your running shoes and get your heart rate
pumping and see if you can encourage your creative juices to flow more freely.
5. Find the conditions that make you most creative
Some people are early birds and find they’re at their most creative and productive in the
early hours of the morning before most people even begin to stir! Others (the majority, in
fact) thrive on the quiet of night - while some might find the typical 9 - 5 is perfectly suited
to creative thinking.
The key is to find what working conditions work best for you - not only the hours that you
work, but other things such as location, lighting, music (or silence!), the tools/equipment you
use. Start thinking of yourself as an artist - you need everything to be perfect to perform
your best!
Many people make the mistake of simply waiting for inspiration to strike, and therefore
don’t see creativity as a skill that can be honed and developed when you need it. Try to
re-frame the way you see your creative skills and actually make time for creative thinking.
If you have a job that requires large amounts of creativity, schedule out time for this in your
diary - while it may feel strange to factor in ‘creative time’ at first, it takes the pressure off
having a sudden burst of inspiration when you least expect it - which definitely isn’t a
Asking colleagues and peers that you trust and respect for their honest feedback on your
work is a fantastic way of honing your skills and making sure that you really are on track
Find some peers in a similar niche to you who will be able to offer genuine, helpful criticism
and feedback on your work - you may find that a few simple but helpful suggestions really
As well as asking for feedback, collaborating with your colleagues and within your network
can be a great source of inspiration. If you’ve been struggling to find creative solutions and
ideas for a certain project, bringing in a trusted peer can be a fantastic way of boosting your
creativity.
Sometimes, having someone else to bounce off and spark ideas can be extremely helpful -
especially if you’ve been struggling with something in particular on your own for a while!
Blocks to creativity exist when you find yourself not having a creative space that you can
escape to. Your life feels dull and you do not feel inspired. You experience little joy in what
Blocks to creativity also exist if you find yourself falling short of your potential. Your inner
knowing tells you that you are capable of much more; yet when you try, it seems hard to
have a major breakthrough. It is possible that you are stifling the genius within, when you
1. Fear of Criticism.
Perhaps one of the biggest blocks to exploring creativity lay in the fears that your ideas will
be criticized. You are afraid that you will not receive support. After all, if your ideas are new
and have never been explored before, you put yourself at risk of being ridiculed for them.
You perceive that the more your ideas deviate from current norms and trends, the greater
the chance of +receiving a poor response to them. In seeking to protect your fragile ego, you
prefer not to voice your ideas. You would rather not even indulge in your creative
Then, there is also the fear that you are setting yourself up for more failures by coming up
with new ideas. While creativity gives you a chance for innovation, your ideas may turn out
tested ways?” you reasoned. Fear of making mistakes can be a huge obstacle, preventing
Too much clutter can create blocks to creativity. Clutter can be both mental or physical
clutter. In terms of mental clutter, creative ideas cannot flow freely if you are limited by
thoughts of negativity like fear, blame, worry or shame. It will be quite impossible for ideas
to come round, if your mind is constantly busy with thoughts; such as making arrangements
for your schedule, how to make ends meet or whether or not to join the MLM program that
In terms of physical clutter, too much paper and things lying around, as well as too many
possessions, can be distracting. They are productive suckers, occupying your mind with
If you suffer from low confidence, you may believe that you are not capable. Hence, you
choose to believe that you are not able to come up with creative ideas. You think that
creativity is the domain of only geniuses or those who are smarter than you. Limiting
creative ideas. It is too busy with thoughts on activities and tasks. When you are relaxed,
great ideas will flow like gushing water from a tap that is fully turned on.
5. Inadequate Sleep.
Inadequate sleep is one factor that could create blocks to creativity. It can hinder you in
coming up with creative ideas the next day. Your physical body needs to feel good first
before you can develop and explore your mental creative faculties. In fact, it is said that
many successful people have received their greatest revelations while in a dream-like state
and transformed their own lives or even the world around them.
One good example was Thomas Edison, who was awarded 1368 distinct patents and
invented, including the incandescent light bulb, the phonograph, the film projector, and the
first motion picture. Edison was known to have said, “Ideas come from space”. Edison
purportedly took frequent naps in the afternoons and woke up with solutions to the most
perplexing problems.
6. Lack of Priority.
If you do not attach any importance to being creative, guess what? You are not going to
enjoy the benefits of being creative either. You will be like how you are now – dull and
listless. Consider setting aside time for developing creativity. It will be a good idea to also
7. Stubbornness’.
A refusal to let go of your existing beliefs and thoughts can limit you in thinking of new
possibilities. The more you identify yourself with specific values, meanings, beliefs and
symbols, the more you will stifle creativity. On the other hand, the more you focus on how
values, meanings, beliefs and symbols are formed and interrelated, the more you can
explore creativity.
8. Seriousness.
Not allowing yourself the sense of playfulness can be huge blocks to creativity. You may
associate playfulness as being childish. And hence, you do not give yourself the permission
to explore things with a child-like wonder. Yet, it is being playful that allows avenues for
9. Poverty Thinking.
You tend to associate those in the creative arts as poor and struggling. Hence, you may feel
that it is not important to explore creativity since it cannot help you pay your bills. Why
bother to waste time developing right brain thinking when you can rely adequately on your
left brain to feed you? Remove blocks to creativity by eliminating poverty thinking.
If you think that only special, talented people are creative and that geniuses are born and
not made, then you may have no wish to develop your creative abilities. You protest that
you can barely draw, sing or dance. You are definite that you are tone deaf or colour-blind. .