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rmbp-general_FAQ

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4 views3 pages

rmbp-general_FAQ

Uploaded by

wolfysnek22
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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[Type text]

Malayan Banking Berhad (3813-K)


Menara Maybank,
100 Jalan Tun Perak,
50050 Kuala Lumpur, Malaysia
Telephone +603 2070 8833
Telex MA 32837
www.maybank2u.com.my

FREQUENTLY ASKED QUESTIONS - GENERAL

1. What is Maybank2u mobile app?


Maybank2u mobile app is the mobile app version of our Maybank2u (Internet Banking). Discover a
whole new way of accessing your banking needs via Maybank2u app on your smartphone or tablets.

2. Do I need to be a Maybank customer in order to use Maybank2u app? Do I need to register for
Maybank2u app?
You must be an existing Maybank2u (Internet Banking) customer to use this service but there is no
need for any registration. Simply download the Maybank2u mobile app at App Store (iOS) or Play
Store (Android) and login using your existing Maybank2u username and password to perform banking
transactions from your smartphone or tablets.
The app however is not limited to Maybank2ucustomers. Non-Maybank2u customers will also be
able to use the app to get updates on latest credit card promotions, locate nearest Maybank
promotions & locations, receive mobile transfer and many more.

3. How do I apply for Internet Banking Services if I do not have access to Maybank2u?
If you do not have access to Maybank2u, you have to first apply for Internet Banking services at any
of the Maybank Branches or ATMs.

4. Are there any charges for using Maybank2u mobile app?


Maybank2u mobile app is free. However, there are charges levied for selected transactions such as
bill payments and fund transfers as well as charges imposed by your mobile service provider for
internet data.

5. What are the minimum mobile device requirements to use Maybank2u mobile app?
Minimum requirements to use Maybank2u mobile app includes:
a. Data connection. This can be either via WAP, GPRS, EDGE or 3G/4G-connection. Please contact
your mobile service provider to activate your data connection.
1. Device Operating System ( iOS - version 6 and above. Android - version 4 and above).
Note: We recommend that you update your device operating system as well as the app regularly to
ensure you are running the app at its optimum.

FAQ Page 1
[Type text]

Malayan Banking Berhad (3813-K)


Menara Maybank,
100 Jalan Tun Perak,
50050 Kuala Lumpur, Malaysia
Telephone +603 2070 8833
Telex MA 32837
www.maybank2u.com.my

6. What to do if there are problems with app download?


For initial troubleshooting measures, please try the following steps:
a. Restart device - Many common download issues can be fixed by turning off, restarting
device and trying to download the app again.
b. Check data connection - A strong internet connection (Wi-Fi or mobile data) is required to
download the app. Please try to download the app again when the internet connection is
strong.
c. Check device’s available storage - Some device may be running low on storage space.
Please uninstall other apps or delete items like pictures or videos to free up storage space.
The problem could also be attributed to multiple suspended apps running in the
background. This is known as multitasking and can use up a lot of the device’s free
memory. Try closing down unused apps to free up memory and resources.
d. Clear cache & data - Clear cache and data on the Apple Store or Play Store and try the
download again.
e. Remove and re-download the app
If the problem continues, additional troubleshooting and dedicated support is available from the
respective App store team.
• For Apple iOS users, please go to iTunes Store Customer Support
(https://www.apple.com/support/itunes/contact/)
• For Android users, please go to Google Play Help Centre
(https://support.google.com/googleplay/)

7. Why does Play Store says “Device not compatible” when trying to download the Maybank2u
mobile app?
Here are some possible causes and the temporary workarounds.
a. Some devices (especially the lower end devices e.g. Lenovo) have smaller than 50 MB
Cache Partition size.
Suggests clearing Play Sore data from your device and then try to re install the app. To do
this, go to Settings > Application Manager > All > Google Play Store > Clear data.
b. Device does not support GPS
App requires GPS in order to use Around Me, Promotions and Locate Us services. If Play
Store detects device does not have this feature, the message “Device not compatible” is
displayed.

FAQ Page 2
[Type text]

Malayan Banking Berhad (3813-K)


Menara Maybank,
100 Jalan Tun Perak,
50050 Kuala Lumpur, Malaysia
Telephone +603 2070 8833
Telex MA 32837
www.maybank2u.com.my

8. Why do I get the error message “Username cannot include special characters except
underscore bar and full stop?
Most devices enable the auto-complete when user types. If customer enables the auto-complete
feature, a space is appended at the end of the username which causes the error. Please remove
the space after the username.

9. Is Maybank2u Mobile Banking App secure?


Yes. Maybank2u Mobile Banking App gives you the same security features as Maybank2u Internet
Banking.
• Access to banking services is protected by a secured login procedure using passphrase and
security image to provide strong authentication. Challenge Questions is also imposed to
authenticate transactions that are deemed high risk.
• Sensitive data such as password or transaction information will be transmitted on public
network through secured protocols SSL, TLS and HTTPS.
• Confidential account information is not stored on the mobile device.

10. What happens if I lose my mobile phone?


If your mobile device is stolen, no one can access the Maybank2u mobile app without the username
and password. Customer’s personal account information will not be stored on the mobile after your
login session, so access to account information is restricted. However, for safety, please do not
save or store any personal account information or passwords in your mobile. You can still access
Maybank2u mobile app via another device, as your login is based on your Maybank2u username and
password. In addition you should also consider contacting your mobile service provider to have your
device deactivated.

11. Can I access Maybank2u mobile app when I'm traveling overseas?
Yes, provided you have access to internet service on your mobile while you are overseas. You may
also wish to check with your mobile service provider for the roaming charges applicable when
overseas.

FAQ Page 3

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