BSBPEF502 Develop and use emotional intelligence

Task 3 Assessment Templates

Student ID Student Name

First Name:

Last Name:

Submitting your assessment:

Complete all assessment tasks, upload the Assessment Templates, and submit in Moodle for
grading. Once your assessment is graded, you will receive an email notification. Check your
grades and submission feedback on Moodle.

Assessor’s acknowledgement:
Please verify each of the following principles of assessment by placing a tick in each box. Refer
to the assessor's handbook for further information if required.

Authentic: I am assured that the evidence presented for assessment is the learner’s
☐
own work
Valid: I am assured that the learner has the skills, knowledge and attributes as
☐ described in the module or unit of competency and associated assessment
requirements
Current: I am assured that the assessment evidence demonstrates current
☐ competency. This requires the assessment evidence to be from the present or the
very recent past
Sufficient: I am assured that the quality, quantity and relevance of the assessment
☐
evidence enable a judgement to be made of a learner’s competency

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Task 3: Part 1, Steps 1 and 2
**Students: Add additional lines as needed**
Emotional Intelligence Self-evaluation form
Use this survey to reflect on your ability to identify the impact of your own emotions on
others in the workplace. Please complete the questions below and return the form to Sayo
Yoshida, Managing Director of Human Resources, within three working days.
This survey should take around ten minutes to complete.
Feedback must accompany the survey. Refer to the space below the survey for feedback.

Name:
Indicate your BizOps Enterprises department:

Identify (choose number) of your emotional strengths

Identify (choose number) of your emotional weaknesses

Identify (choose number) workplace stressors that affect you

Identify (choose number) triggers that can initiate an emotional response in the workplace.

Emotional Intelligence Evaluation statements

Minimum 20 statements needed. Check the most appropriate

Statement: (example) Always Sometimes Rarely Never
I keep my emotions and impulses under control. ☐ ☐ ☐ ☐

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Example or strategy:
I take a breath before responding
Statement: Always Sometimes Rarely Never
☐ ☐ ☐ ☐
Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always ☐
Sometimes Rarely Never
☐ ☐ ☐

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Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Statement: Always ☐
Sometimes Rarely Never
☐ ☐ ☐
Example or strategy:

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Statement: Always Sometimes Rarely Never
☐ ☐ ☐ ☐

Example or strategy:

Statement: Always Sometimes Rarely Never

☐ ☐ ☐ ☐

Example or strategy:

Reflection
Check the most appropriate
Areas I can improve on:
(Provide at least eight areas of improvement. Then check the ones that apply to you.)
Nothing needs improving
Managing stress better

Other – please explain

Feedback on emotional stressors identified and methods of responding.

(Complete after consulting with a colleague in Step 2)

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Task 3: Part 2, Step 1
BizOps Mentoring Plan
Prepared for:

Department:

Role:

Prepared by: (include

your name and title)
Background information

Assist the employee to:

Understand and respond
to the emotional states
of co-workers and to
recognise emotional cues
(What could you ask
Anton?, What should
Anton become more
aware of and how could he
do this?)

Identify expressions of
emotions unique to their
culture and the cultures of
people they work with.
(How could Anton use his
knowledge to respond to
and communicate better
with co-workers?)
Overcome any language
or cultural barriers they
may be encountering in
the workplace.
(Recommend some work
practices. Are there
phrases Anton could use?
What could he say to the
team? How could he get to

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know the team better?)

Express thoughts and

feelings on a regular
basis.
(What opportunities could
you suggest for Anton to
do this?)

Understand the effects of

their behaviour and
emotions on others in
the workplace

Self-manage their
emotions
(What are some
techniques Anton could
try?)

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Task 3: Part 3, Step 1

Brief Report: Emotional Intelligence Management Practices

Introduction: Why is emotional intelligence important in the workplace?

(About 75-100 words)

Workplace communication
Adopt culturally intelligent communication behaviours appropriate to responding to a
diverse workforce
(What communication practices can be adopted by management and staff every day in
the workplace?)
Provide at least four (4).

Provide opportunities for open communication, expression of feelings and an

emotionally healthy workplace
(How can you ensure a safe and healthy environment which remains positive?)
Provide at least four (4) opportunities.

Develop conflict management skills within the team

(What skills would be required and how can they be developed and implemented in the
workplace?)
Provide at least four (4) skills and suggest how they could be implemented.

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 Assisting others with emotional intelligence
Develop self-awareness in others and encourage self-reflection
(What processes could be implemented, how should they be supported, how will this
help?)
Provide at least six (6) ways to help or encourage others.

Encourage and develop emotional self-management

(How to lead by example, and what development opportunities are there?)
Provide at least four (4) examples for encouraging other, four (4) ways to lead by example
and four (4) development opportunities

Implementing emotionally intelligent tasks in the workplace

Align emotional intelligence tasks or strategies with workplace policies and procedures
(What to be aware of, offer examples)
Provide at least four (4) policies or procedures with examples.

Consider team members emotions when making operational decisions

(How can emotions be considered in the decision-making process?)
About 80-100 words including at least two (2) different emotions.

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