5G mobile phone with a year-long guarantee.

Unfortunately,
8. Last month you boughta is n0 longer working. You had a talk with the brand
the set has developed a snag and Write a letter to the Customer Care Manager of the
representative but got a rude reply.
You are Amit Chauhan, resident of 52 Rose
manufacturer explaining the situation. (5)
Delhi 110085. (100-120 words).
Apartments, Rohini,
Apartments
Ans. 52 Rose
Rohini, Delhi
110085

March 16, 20XX

Customer Care Manager

Croma Electronics

Delhi, India
Mobile
Subject Defective 5G
Sir/Madam
from your showroom via voucher number A-1510.
On February 5, 20XXI bought an apple mobile phone the
it is defective. l am disappointed because
Unfortunately, the phone has not performed well because mode.
has dozed off into a permanent switch off
display screen of the set has crashed and your product avail. Also the
talked to your representative, but to no
I visited the store for resolving the issue and also that I had done
was in fact not defective and
representative very rudely told me that the product
something to it.
would pick up the set and correct the defects
To resolve the problem, I would appreciate if your company
Enclosed herewith are the details of my cash
if possible or replace the set as per the terms of purchase.
memo, item code and warranty
details. Looking forward to an early redressal.
Yours sincerely
Amit Chauhan
Enclosure:- Cash Memo

Or
insurance company has told you that they are going to
increase the amount
Your car
car each month. You are not happy about this.
You
you have to pay in insurance foryour
are Roshni Yadav/ Rohan Yadav. Write a letter to your insurance company explaining
the situation in about 100-120 words. (5)

Ans. ABC Apartments,

Kolkata,
West Bengal
April 21, 20XX
Customer Care Manager
XYZ insurance
Kolkata,
West Bengal
Subject Increase in the amount of the car insurance payment
Sir / Madam
anRoshni Yadav, holding a car insurance policy form your organisation policy no 1XXXXXXXXXXX. I
dm writing to you as I recently received a letter from you informing me that the insurance premium tor my
car is
going to increase from next month.
y o u will be aware if you check my records, I have held my insurance with your company for neany

had any reason to i d R

years
claim on
now. During this time, I have never had an accident and never
my insurance.
uerstarnd that at times prices need to be increased. However, the increase you are Sugges
ina 20% increase in the amount I pay each month, a rate I feel is too much.
 increase has been proposed. If
therefore like you to write back to me and explain why such an
I would
to justify it to my satisfaction, then l am
afraid that I will have no other option but to move
you are unable
from you.
my insurance to another company. I look forward to hearing

Thanking you
Yours sincerely
Roshni Yadav

Tha fallausina data slhous tlaat death due to violence has considerablyincreased during
 Writing (20 Marks
due toa probiem
a l the airport. Writee
8. You missed an internationalflighi etter to th,
e l e r to the
Mention how the situation had been a
airline explaining the
situation. coveniene
to do. You a r eBhumika/Rh
would like the airline
to you and what you
Assam. (100-120
words) lirvana
colony, ltanagar, 5
Ans Nirvana Colony
Itanagar, Assam

July 23, 20XX

ABC airlines
Head office
Delhi
Subject Missed International flight
Sir/Madam
Iam writing in regards to an international flight that I missed due to reasons beyond my control.
For the past two weeks, I have been travelling for business and speaking at international conferences
Unfortunately, larived to the Singapore airport over three hours delayed yesterday afternoon, due tothe
technical dificulties experienced by one of your company's aircrafts. Consequently. I missed
connecting flight from Singapore to Phuket, and could not attend a major conference.
As a result of the delay, my company had to send another executive to speak at the conference.
This is
not only a major incaonvenience on our end, but it is a costly expenditure as well.
Additionally, I have had
to pay out of pocket for my lodgings.
Since the delay was caused by your aircraft, I hope that you will for the cost of my
compensate me
lodgings in Madrid as well as my additional flight home to Assam.
Yours sincerely
Bhumika/ Bhuvan

Or
You live in an
apartment building but are having trouble with the behaviour of your
neighbours. Write a letter to inform the building manager of the situation in abou!
100-120 words.
Ans 32, POR Apartments,
Rohtak
April 21, 20XX
The Building Manager
POR Apartments,
Rohtak
Subject Inappropriate behaviour of the
neighbours
Sir/Madam
I am Pramila Shah, resident of 32, PQR
been encountering as a resident. Apartments. I am writing to you to
complaint about what ianave
I have been living
in my flat for the last 3
years, and the first two were
am still quite content with
my overall living situation. However, in the very enjoyable. For the most pa
my home were sold to young couples. They are last year, the flats on both sIdes
very nice, but the trouble is that
Loud music is played at times when most of us are they make a lot of noi
night disturbing our sleep. relaxing. Sometimes the music goes on till lae
 Therefore, I would appreciate it if you would speak to therm about this. I do not want to cause them any
like
trouble, but I would them to be reminded of the building regulations regarding noise and clearly
understand that playing loud music at night is negatively affecting their neighbours. Looking forward to
your response.

Thanking you
Yours sincerely
Pramila Shah

9. Read the folloina auutlina aud A1141ta

 8. You have recently purchased a digital canera from a retail store. When you returned
home, you found that it did not work. You called the customer care about this problem
but did not get any satisfactory response. Write a letter to the retail manager explaining
your situation. (100-120 words) (5
Ans. 450, Sector-20
Chandigarh
March 1, 20XX
The retail manager
Chandigarh
Subject Conmplaint regarding the digital camera
Sir/Madam
am writing this letter to complain about the digital camera that I bought from your retail store last
Tuesday on 22 February, 20XX.
ad purchased the latest technology digital camera of Canon brand from your store which was working
e n purchased it but whenI reached my home, I found that there seemed to be a probleminne
camera lens.
Moreover, the shutter mechanism was also faulty. After I found discrepancies,
 immediately called the customer care at your retail
store. The concerned
replace the camera and was also not friendly
enough to listen anything.
representative refused to
I, therefore, request you to
kindly interfere in the
digital camera or getting the full refund amount asmatter and help me either getting a
soon as
replacement oT tne
Thanking You possible.
Yours faithfully
Ramesh Kumar

Or
You have received a letter from
your bank, asking you to acknowledge receipt of a new
bank card. However, the card was missing from the envelope. Write a letter to the banks
head office explaining the situation. (100-120 words)
Ans. 14/8, Dharma Colony
Mumbai
23 August 20XX
Head office ABC Bank
Mumbai
Subject Missing or stolen debit card
Sir/ Ma'am
am writing in connection with a missing or stolen debit card from your bank. This is an urgent matter as
the bank card could prove dangerous in the hands of the wrong person.
Just yesterday, I received a letter from your bank's head office. It stated that my new bank card was
enclosed and asked me to acknowledge the receipt. However, when the envelope arrived in my mailbox,
It was in a shattered (poor condition) state. More importantly, the debit card which was supposed to be
included, was missing. I checked and rechecked around the mailbox, but found nothing. lam concerned
that someone has gone through my mail and possibly stolen the card.
For this reason I request that you cancel the existing debit card immediately. The debit card in question
IS related to my account number 64XXXXXXXXX at your pqr branch.

Thanking you
Yours fáithfully
Raveena Khurana
9Gtven alongside is a eraph that pertains to the percentage ofthepopulation living 1O00
below
100.
 in
abroad another country. Your accommodation
8. You are enrolled
in studya course
with the
the course provider, and there
is a major problem
was arranged by explaining your situation
letter to the course provider
accommodation. Write a
5)
(100-120 words)
A
Ans. 450, Sector - 20
Mumbai
March 15, 20XX
The course provider
POR institute of higher education
Netherlands
accommodation.
Subject Problems with
Sir/Madam
reputed institute for MBA course. Before
a new student who had joined your
am Rahul Chaturvedi, an approval with the
accommodation which received
for an
joining the institute, I had requested are not as per my expectation.
Volunteers promising me a good dwelling. However, things
so I had
to highlight with you. Firstly, as I am vegetarian
These are some of the problems that I want
had been offered shared
accommodation with small kitchen facility. However, I
requested for a single for it. Moreover, my room partner
even after making a payment
accommodation with no separate kitchen be a service
Additionally, it is being told to me that accommodation would
is Completely non-vegetarian.
none of these facilities
was
pillow, bed-sheet and quilt. But,
apartment with basic facilities such as

available. here.
accommodation as per agreed before coming
Therefore, I would request to kindly change my
am looking
if is being taken in consideration on the urgent basis. I
Would be grateful to you my request
forward to hearing soon from you.

Thanking You
Yours faithfully,
Rahul Chaturvedi
Or
f1raatc
raaral 11eeks ag0 The car is no
8, You are Raashi, a resident of Noida. You are a subscriber of a monthly magazine named
Femina. Lately you have receiving the copies of the magazine. Writea letter to
not been
the non-receipt of
the circulation Manager, Femina explaining the situation regarding
copies in about 100-120 words. 5
Or
saw the
You eat at your college cafeteria at lunch time every day. However, recently you
Write a letter to
condition of it which made you think that it needs some improvements.
the college authority explaining the situation in about 100-120 words.
 8. B-143
Shivalik Street
Noida
April 14, 20XX

The Circulation Manager

Femina Magazine
14/5 Supertech Enclave

Noida

Subject Not receiving the copies of Femina Magazine

Sir/Madam
lam a subscriber ofthe monthly Femina Magazine with the subscription number 102XXXXX Il am.
this letter to inform you that I have not been receiving the copies of the magazine for the past 3 mar ng
The last copy that I had received was issued 12th January, 20XX. honths
nitially the copies were not delivered on time but nowit is not being delivered at al. Regarding this issi
issue,
Ihad a word with the delivery boy and he told me that there was an issue from the circulation
on
department's end.
Ihad also contacted your helpline number but the issue had not yet being fixed. would
I appreciate if vo
could look into the issue and make sure that I get the copies on time. Looking forward to
your speeriv
action.
Thanking You
Yours faithfully
Raashi
Or
186, Dharma Hostel
Dehradun
10 August, 20XX

College authorities
Imperial College
Dehradun

Subject The condition of the cafeteria

Sir/ Ma'am
am writing in connection with our college cafeteria
cafeteria itself is modern, spacious and whose condition seems to be very bad.
attractive. The newly painted murals of the seaside give ue
seating area an open, airy, outdoor feeling which makes it
very pleasant to eat meals there.
However, it is not very well-maintained. The corners d
of the cafeteria are covered with dirt and
the tables are not
properly cleaned. Apart from maintenance, there is a dust a
items available. Not only is the selection very limited selection ol ood
massive problem for hostel students like provided unhealthy, but also not filling, which com to
myself. Further, since this is a student
be low. We have
unfortunately seen too much price hikes in the last two years. cafeteria, prices nE
am sure if we offer a wider range of foods, at better
more students choose to eat there.
prices, the cafeteria will continue to run profitauy

Thanking you
Yours faithfully
Sharen Garg