c 03550750
c 03550750
Cables
Processor Type Model 3400/3410/3500: Intel® Core i7, i5, i3, Pentium, Celeron
Model 3405/3505/3515: AMD A-Series (APU), Phenom, E2 Series
RAM Type PC3-10600 DDR3 (1333 MHz) (3400 series models) Mass Storage Devices (not illustrated)
PC3-12800 DDR3 (1666 MHz) (3500 series models)
Maximum RAM 8 GB 16X SATA DVD±RW drive 581600-001
16 GB (model 3515) 16X SATA DVD-ROM drive (not for Brazil) 581599-001
Expansion Slots Model 3400/3405/3500/3505/3515 Model 3410 2 TB hard drive, 7200 rpm for use in all 3500/3505/3515 models 616608-001
• (1) PCIe-x16 • (1) PCIe-x16
• (3) PCIe-x1 • (1) PCIe-x1 2 TB hard drive, 5400 rpm for use in all models without Windows 8 613210-001
• (1) MiniPCI • (2) PCI 2.3
1.5 TB, 7200 rpm hard drive for use in all models 613209-001
Chipset • Intel H61 (model 3400/3410/3500)
1.5 TB, 5400 rpm hard drive for use in all models except 3410 without Windows 8 652272-001
• AMD A55 FCH (model 3405/3505)
• AMD A75 FCH (model 3515) 1 TB hard drive for use in all models 667719-001
Graphics Adapter • Integrated Intel HD (model 3400/3410/3500) 750 GB hard drive for use in 3400/3405/3410 models 632938-001
• AMD Radeon HD (model 3405/3505/3515)
500 GB hard drive for use in all models 667720-001
I/O Interfaces Front: (2) USB 2.0, headphone, microphone
Rear: 250 GB hard drive for use in all models 621419-001
3400/3500: (4) USB 2.0 ports, RJ-45 Ethernet Port, DVI and VGA
video Ports, microphone jack, audio in/out jacks (5.1 channel audio out)
3405/3505/3515: (4) USB 2.0 ports, RJ-45 ethernet port, DVI video
ports, microphone jack, audio in/out jacks 7.1 channel audio out).
Model 3515 includes (4) USB 3.0 ports and (10) USB 2.0 ports
3410: (4) USB 2.0 ports, RJ-45 ethernet port, HDMI and VGA video
interfaces, microphone jack, audio in/out jacks (5.1 channel audio out)
COM port, PS/2 KB/MS controller
Preinstalled Operating • Windows® 8 (3500 series)
Systems • Windows 7
• FreeDos
• RedFlag Linux
Spare Parts
System Unit
* Power supply, 300W 664862-001 1 Fan sink for use in models with Intel processors 667727-001
692096-001
* Fan sink for use in models with AMD processors 657402-001
System boards with thermal material
2 Front USB and I/O assembly, includes card reader 667852-001
4 System board for use in 3400 models (Intel) 660281-001
* Front USB and I/O assembly; does not include card reader 667853-001
* System board for use in 3405 models (AMD) 660155-001
3 Chassis fan for use in all models except for 3410 657103-001
* System board for use in 3410 models (Intel) 665223-001
* Chassis fan for use in 3410 models (Brazil) 514238-001
* System board for use in 3500 models (Intel) without Windows 8 687577-001 434645-001
* System board for use in 3500 models (Intel) and Windows 8 with no Dig- 701413-001 4 WLAN cover 701400-001
ital Product Key (DPK)
* Mouse, USB, optical 596410-001
* System board for use in 3500 models (Intel) and Windows 8 Standard 701413-501
* HP Business Digital Headset 642738-001
* System board for use in 3500 models (Intel) and Windows 8 Professional 701413-601
* Rubber feet (not for use in Brazil) 530593-001
* System board for use in 3505 models (AMD) 687578-001
*Not shown
* System board for use in 3505 models (AMD) and Windows 8 with no 701022-001
Digital Product Key (DPK)
* System board for use in 3505 models (AMD) and Windows 8 Standard 701022-501
* System board for use in 3505 models (AMD) and Windows 8 Professional 701022-601
* System board for use in 3515 models (AMD) and Windows 8 with no 700846-001
Digital Product Key (DPK)
* System board for use in 3515 models (AMD) and Windows 8 Standard 700846-501
* System board for use in 3515 models (AMD) and Windows 8 Professional 700846-601
* Not shown
Memory modules (PC3-10600, CL9) (for use in 3400 series models) AMD A-Series Advanced Processing Units (include thermal material; not used in Brazil)
* 1 GB 635802-001 * A10-5800K, 3.8 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use 701408-001
only in 3515 models)
* 2 GB 635803-001
* A10-5700, 3.4 GHz, 4-MB L2 cache; Radeon HD7660D graphics core 701407-001
* 4 GB 585157-001 (use only in 3515 models)
Memory modules (PC3-12800, CL11) (for use in 3500 series models) * A8-5600K, 3.6 GHz, 1-MB L2 cache; Radeon HD7560D graphics core (use 701412-001
* 2 GB 671612-001 only in 3515 models)
* 4 GB 671613-001 * A8-5500, 3.2 GHz, 1-MB L2 cache; Radeon HD7560D graphics core (use 701411-001
only in 3515 models)
WLAN modules:
* A8-3870, 3.0 GHz, 4-MB L2 cache; Radeon HD6550D graphics core 671611-001
* Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter for use in models with 634906-001
Windows 8 * A8-3820, 2.5 GHz, 4-MB L2 cache; Radeon HD6550D graphics core (use in 671610-001
only 3505 models)
* Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter 701396-001
* A8-3800, 2.4 GHz, 4-MB L2 cache; Radeon HD6550D graphics core 667723-001
* Atheros AR9462 802.11b/g/n Wi-Fi Adapter 701398-001
* A8-3550, 2.8 GHz, 4-MB L2 cache; Radeon HD6550D graphics core 667721-001
* Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo 701399-001
Adapter for use in models with Windows 8 * A6-5400K, 3.6 GHz, 1-MB L2 cache; Radeon HD7540D graphics core (use 701410-001
only in 3515 models)
Graphics adapters for use in models without Windows 8
* A6-3670, 2.7 GHz, 4-MB L2 cache; Radeon HD6550D graphics core (use in 671609-001
* AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in all models 679219-001 only 3505 models)
* AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use in all models 679218-001 * A6-3650, 2.6 GHz, 4-MB L2 cache; Radeon HD6550D graphics core 667722-001
* AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use in all models 676356-001 * A6-3620, 2.2 GHz, 4-MB L2 cache; Radeon HD6530D graphics core (use in 671608-001
only 3505 models)
* AMD Radeon HD 6570 2GB DDR3 FH PCIe x16 Card for use only in 638406-001
3400/3405/3410 models * A6-3600, 2.1 GHz, 4-MB L2 cache; Radeon HD6530D graphics core 667724-001
* ATI Radeon HD 6450 1-GB graphics adapter for use only in 3400/3405 models 638132-001 * A4-5300, 3.4 GHz, 1-MB L2 cache; Radeon HD7480D graphics core (use 701409-001
only in 3515 models)
* ATI Radeon HD 6450 512-MB graphics adapter for use only in 3400/ 647449-001
3405/3410 models * A4-3420, 2.8 GHz, 1-MB L2 cache; Radeon HD6530D graphics core 680937-001
* AMD Radeon HD 6350 512MB DDR3 FH PCIe x16 Card for use only in 671728-001 * A4-3400, 2.7 GHz, 4-MB L2 cache; Radeon HD6530D graphics core 667725-001
3400/3405 models
* X2 E2-3200, 2.4 GHz, 1-MB L2 cache; Radeon HD6370D graphics core 667726-001
* nVidia GeForce GT640 3-GB graphics adapter, full height for use only in 687226-001
HP Pro 3500/3505 models
* nVidia GeForce GT630 2-GB graphics adapter, full height for use only in 687580-001 Common POST Error Messages
HP Pro 3500/3505 models
* nVidia GeForce GT620 1-GB graphics adapter, full height for use only in 687579-001 Screen
HP Pro 3500/3505 models Message Probable Cause Recommended Action
* nVidia GeForce GT530 2-GB graphics adapter, full height for use in 657106-001 101-Option ROM System ROM or expansion 1. Verify ROM, reflash if required
3400/3405/3500/3505 (not for 3410 models) Error board option ROM check- 2. Remove recently added cards to see if
sum. problem remains.
* nVidia GeForce GT405 512-MB graphics adapter for use in 3400/3405 models 657108-001 3. Clear CMOS. If message disappears, may
be card problem.
* nVidia GeForce GT520 1-GB graphics adapter, full height for use in 657399-001 4. Replace system board
3400/3405/3500/3505 (not for 3410 models)
103-System Board DMA or timers 1. Clear CMOS memory.
Graphics adapters for use in models with Windows 8 Failure 2. Remove expansion boards.
* AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in 3500/ 701403-001 3. Replace system board.
3505/3510 models 163-Time & Date Invalid time or date in con- Reset the date and time under Control Panel
* AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use in 3500/ 701402-001 Not Set figuration memory. (Computer Setup can also be used). If the
RTC battery may need to be problem persists, replace the RTC battery.
3505/3510 models replaced.
* AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use in 701401-001 164-Memory Size Memory amount has Press the F1 key to save the memory changes.
3500/3505/3510 models Error changed since the last boot
(memory added/removed).
* nVidia GeForce GT630 2-GB graphics adapter, full height for use in 701405-001
3500/3505/3510 models 164-Memory Size Incorrect memory configura- 1. Run Setup (F10).
Error tion 2. Make sure memory module(s) installed
* nVidia GeForce GT620 1-GB graphics adapter, full height for use in 701404-001 properly.
3500/3505/3510 models 3. If third-party memory added, test using HP-
only memory.
Intel Core i7 processors (include thermal material) 1. Verify proper module type.
* 3770, 3.4 GHz, 8-MB L3 cache (use only in 3500 models) 688164-001 201-Memory Size RSM failure 1. Ensure memory modules are correctly
Error installed.
* 2600, 3.4 GHz, 8-MB L3 cache (use only in 3400/3500 models) 638632-001
2. Verify proper module type.
* 2600S, 2.7 GHz, 8-MB L3 cache (use only in 3400/3500 models) 638419-001 3. Remove and replace faulty module(s).
4. If error persists after replacing modules,
Intel Core i5 processors (include thermal material) replace system board.
* 3470, 3.2 GHz, 6-MB L3 cache (use only in 3500 models) 687943-001 214-DIMM Config- Populated DIMM configura- Rearrange DIMMs so that each channel has
uration Warning tion is not optimized the same amount of memory.
* 2500, 3.3 GHz, 6-MB L3 cache (use only in 3400/3410/3500 models) 638631-001
219-ECC Memory Recently added memory 1. If additional memory was recently added,
* 2400, 3.1 GHz, 6-MB L3 cache (use only in 3400/3410/3500 models) 638630-001 Module Detected module(s) support ECC remove it to see if the problem remains.
ECC Modules not memory error correction. 2. Check product documentation for memory
* 2320, 3.0 GHz, 6-MB L3 cache (use only in 3400/3500 models) 665121-001 supported on this support information.
Platform
* 2310, 2.9 GHz, 6-MB L3 cache (use only in 3400/3500 models) 657111-001
301-, 304-Key- Keyboard failure. 1. Reconnect keyboard with system turned off.
* 2300, 2.8 GHz, 6-MB L3 cache (use only in 3400/3500 models) 654601-001 board error 2. Check kybd connection or keys.
Intel Core i3 processors (include thermal material) 3. Check connector for bent or missing pins.
4. Replace keyboard.
* 3240, 3.4 GHz, 3-MB L3 cache (use only in 3500 models) 688951-001 5. If 304, possible sys bd problem.
* 3220, 3.3 GHz, 3-MB L3 cache (use only in 3500 models) 688950-001 511-CPU Fan not CPU Fan not Detected. 1. Reseat CPU fan.
Detected 2. Reseat fan cable.
* 2130, 3.4 GHz, 3-MB L3 cache (use only in 3400/3500 models) 665120-001 3. Replace CPU fan.
* 2125, 3.3 GHz, 3-MB L3 cache (use only in 3400/3500 models) 677427-001 1805-Ambient This system was placed in a Make sure the system meets the HP enclosure
Temperature Pre- low power state to prevent guidelines as listed in the Quick Specs, includ-
* 2120, 3.3 GHz, 3-MB L3 cache (use only in 3400/3500 models) 638629-001 viously Over Limit damage due to excessive ing the following:
environmental temperature. 1. Clean the air vents on the front, back, or any
* 2105, 3.1 GHz, 3-MB L3 cache (use only in 3400/3500 models) 655970-001 other vented side of the computer.
* 2100, 3.1 GHz, 3-MB L3 cache (use only in 3400/3410/3500 models) 638628-001 2. Ensure that there is a 10.2 cm (4 in)
clearance on all vented sides of the
Intel Pentium Dual-Core processors (include thermal material) computer to permit the required airflow.
3. Ensure that computers are not so near each
* G870, 3.1 GHz, 3-MB L3 cache (use only in 3500 models) 691936-001 other that they are subject to each other's
re-circulated or preheated air.
* G860, 3.0 GHz, 3-MB L3 cache (use only in 3400/3500 models) 665123-001
2200-PMM Alloca- (2200) Memory error during 1. Reboot the computer.
* G850, 2.9 GHz, 3-MB L3 cache (use only in 3400/3500 models) 655973-001 tion Error during POST execution of the Man- 2. Unplug the power cord, re-seat the memory
MEBx Download agement Engine (ME) BIOS modules, and reboot the computer.
* G840, 2.8 GHz, 3-MB L3 cache (use only in 3400/3500 models) 655972-001 Extensions option ROM.
2201-MEBx Mod- 3. If the memory configuration was recently
* G645, 2.9 GHz, 3-MB L3 cache (use only in 3500 models) 704228-001 ule did not check- (2201) Memory error during changed, unplug the computer, restore the
sum correctly POST execution of the Man- original memory configuration, and reboot
* G640, 2.8 GHz, 3-MB L3 cache (use only in 3500 models) 691935-001 agement Engine (ME) BIOS the computer.
2202-PMM Deallo- Extensions option ROM. 4. If the error persists, replace the system
* G630, 2.7 GHz, 3-MB L3 cache (use only in 3400/3410/3500 models) 665122-001 cation Error during board.
MEBx cleanup (2202) Memory error during
* G620, 2.6 GHz, 3-MB L3 cache (use only in 3400/3410/3500 models) 655971-001 POST execution of the Man-
agement Engine (ME) BIOS
Intel Celeron processors (include thermal material) Extensions option ROM.
* G550, 2.6 GHz, 2-MB L3 cache (use only in 3500 models) 691934-001 2230-General (2230) Error occurred during 1. Reboot the computer.
error during MEBx MEBx execution which fails 2. If the error persists, update to the latest
* G540, 2.5 GHz, 2-MB L3 cache (use only in 3400/3410/3500 models) 665119-001 execution into the “General” grouping. BIOS version and ME firmware version.
Status information displayed
* G530, 2.4 GHz, 2-MB L3 cache (use only in 3400/3410/3500 models) 665117-001 along with the error provides 3. If the error still persists, replace the system
further clarity into the failure. board.
* G440, 1.6 GHz, 1-MB L3 cache (use only in 3400/3410 models without 665467-001 MEBx handles transference
Windows 8) of information between the
system BIOS and ME firm-
ware.
Heading Option/Description Onboard Devices - Allows you to set resources for or disable on-board
system devices.
File System Information - Lists the following main system specifications:
Device Options - Allows you to set:
• Product name • System BIOS • Printer mode (Bi-Directional, EPP + ECP, Output Only)
• SKU number (some models) • Chassis serial number • Num Lock State at Power-on (off/on)
• Processor type/speed/stepping • Asset tracking number • Integrated Video (enable/disable)
• Cache size (L1/L2/L3) • ME firmware version • Integrated Graphics (Auto/Disable/Force)
• Installed memory size/speed/ch • ME management mode • Internal Speaker (enable/disable)
• Integrated MAC Address • NIC PXE Option ROM Download (enable/disable)
• SATA RAID Option ROM Download (enable/disable)
About - Displays copyright notice.
• Multi-Processor (enable/disable)
Set Time and Date - Allows you to set system time and date. • Hyper-threading (enable/disable)
• Turbo Mode (enable/disable)
Replicated Setup - Allows you to save or restore system configuration to/
from a USB flash drive. VGA Configuration - Allows you to specify which VGA controller is the
“boot”/primary. Displayed only if add-in video card installed.
Default Setup - Allows you to save current settings as default or restore
factory settings as default. AMT Configuration - Allows you to set:
• AMT (enable/disable)
Apply Defaults and Exit - Applies the selected default settings and clears
any established passwords. • Unconfigure AMT/ME (enable/disable)
• Hide Unconfigure ME Confirmation Prompt (enable/disable)
Ignore Changes and Exit - Exits Computer setup without saving changes. • Watchdog Timer (enable/disable)
Save Changes and Exit - Saves changes to system configuration or
default settings and exits Computer Setup.
Storage Device Configuration - Lists all installed BIOS-controlled storage Password Security
devices. The following options are available:
• CD-ROM • SSD Life Used Establishing a Setup or Power-On password:
• Hard Disk • SMART (ATA disks only) 1. Turn on or restart the computer.
• Default Values • Diskette
• Translation Mode • SATA Defaults 2. As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
Storage Options - Allows you to set:
• eSATA Port - Set SATA port as eSATA port for use with external drive. 3. Press the F10 key to enter Computer Setup.
• SATA Emulation - Choose how the SATA controller and devices are 4. To establish Setup password, select Security > Setup Password and follow the instructions.
accessed by the OS. SATA Emulation choices are AHCI, RAID, or IDE. - or -
• Removable Media Boot - Enables/disables ability to boot the system To establish a Power-On password, select Security > Power-On Password and follow the
from removable media. instructions on the screen
• Max eSATA Speed - Allows you to choose 1.5 Gbps or 3.0 Gpbs as 5. Before exiting, click File > Save Changes and Exit.
the maximum eSATA speed. By default, the speed is limited to 1.5
Gbps for maximum reliability.
Changing a Setup or Power-On password:
DPS Self-Test - Execute self-tests on ATA hard drives capable of per-
forming the Drive Protection System (DPS) self-tests. 1. Turn on or restart the computer.
To change the Setup password, go to step 2.
Boot Order - Specify boot order for UEFI and legacy boot sources. Also
specify hard drive boot order. To change the Power-on password, go to step 3.
• Shortcut to Temporarily Override Boot Order 2. To change the Setup password, as soon as the computer turns on:
Security Setup Password - Set and enable the setup (Admin) password. - Press the Esc key while “Press the ESC key for Startup Menu” message is displayed.
- Press the F10 key to enter Computer Setup.
Power-On Password - Set and enable power-on password.
3. When the key icon appears, type your current password, a slash (/) or alternate delimiter
Password Options - Allows to you enable/disable: character, your new password, another slash (/) or alternate delimiter character, and your new
• Lock Legacy Resources password again as shown:
• Setup Browse Mode current password/new password/new password.
• Password prompt on F9 & F12 NOTE: Type the new password carefully since the characters do not appear on the screen.
• Network Server Mode
4. Press Enter.
Smart Cover - Allows you to lock/unlock the smart cover and set the The new password will take effect the next time the computer is restarted.
cover removal sensor to disable/notify user/setup password.
Device Security - Set Device Available/Device Hidden for: embedded security Deleting a Power-On or Setup password
device, system audio, network controller, USB controller, serial/parallel ports,
and SATA ports. 1. Turn on or restart the computer.
USB Security - Set Device Available/Device Hidden for front USB ports, To delete the Setup password, go to step 2.
rear USB ports, internal USB ports, accessory USB ports. To delete the Power-On password, go to step 3.
Slot Security - Disable the PCI, PCIe, and Mini Card slots. 2. To change the Setup password, as soon as the computer turns on:
- Press the Esc key while “Press the ESC key for Startup Menu” message is displayed.
Network Boot - Enables/disables boot from OS (NIC models only). - Press the F10 key to enter Computer Setup.
System IDs - Allows you to update asset tag, ownership tag, UUID, key- 3. When the key icon appears, type your current password followed by a slash (/) or alternate
board locale setting. delimiter character as shown. Example: currentpassword/
Master Boot Record Security - enables/disables MBR. 4. Press Enter.
Clearing Passwords
1. Turn off the computer and disconnect the power cord from the power outlet.
2. Remove the access panel.
3. On the system board, locate the CLR_PASS or CLR_PWD header.
4. Remove the jumper from pins 2 and 3.
5. Place the jumper on pins 1 or 2.
6. Replace the jumper on pins 2 and 3.
7. Replace the chassis access panel and reconnect the power cord.
8. Turn on the computer and allow it to start.
System Board Connectors and Jumpers (component location may vary) System Board Connectors and Jumpers (component location may vary)
ATX_CPU CPU power connector F_USB2 2nd USB connector SYS_FAN Fan connector SATA3 2nd optical drive
PROCESSOR Processor socket F_USB3 3rd USB connector ATX_CPU CPU power connector CLR_PWD Password header
CPU _FAN Heat sink fan connector F_USB4 4th USB connector PCIEX1_1 PCIe X1 slot CLR_CMOS CMOS header
XMM1 Memory socket - Channel A SPDIF_OUT1 SPDIF audio connector CPU Processor socket F_USB30_1 Internal USB 3.0 connector
XMM2 Memory socket - Channel B F_AUDIO Front audio connector CPU _FAN Heat sink fan connector F_USB2 Internal USB connector
ATX_POWER Main power connector PCIE_X1_3 PCIe X1 slot DIMM1 Memory socket - Channel A F_USB1 Internal USB connector
BATTERY RTC battery socket PCIE_X1_2 PCIe X1 slot DIMM2 Memory socket - Channel B F_AUDIO Front audio connector
SATA6 SATA drive connector PCIE_X1_1 PCIe X1 slot DIMM3 Memory socket - Channel A PCIEX1_3 PCIe X1 slot
CMOS+PW CMOS and password reset headers MINI_CARD1 Mini PCIe connector DIMM4 Memory socket - Channel B PCIEX1_2 PCIe x1 slot
SATA5 SATA drive connector PCIE_X16 PCI slot ATX_POWER Main power connector PCIEX1_1 PCIe x1 slot
SATA1 1st hard drive AUDIO Audio connectors BAT RTC battery socket PCIEX16 PCIE x16 slot
SATA2 2nd hard drive SYS_FAN1 Fan connector MINI_CARD Mini PCIe connector AUDIO1 Audio connectors
SATA3 1st optical drive LAN+USB LAN + USB connector SATA5 SATA connector USB30_1 External USB 3.0 connector
SATA4 2nd optical drive USB1 USB connectors SATA4 SATA connector USB_LAN1 LAN + USB connector
F_PANEL Front panel connector VGA Monitor connector SW2 Front panel connector VGA_DVI Monitor connector/DVI connector
CARD_READER Card reader connector DVI DVI connector SATA0 1st hard drive SPDIF_OUT1 SPDIF audio connector
F_USB1 1st USB connector SYS_FAN1 Fan connector SATA1 2nd hard drive USB USB connectors
SATA2 1st optical drive