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BCH 0 Customer Satisfaction Survey

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9 views3 pages

BCH 0 Customer Satisfaction Survey

Uploaded by

uyentran050703
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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PHÁT HIỆN LỖI SAI VÀ BỔ SUNG (nếu có)

CUSTOMER SATISFACTION SURVEY


Introduction:
Thank you for participating in our survey. Your feedback is valuable and will help us improve our
products and services. Please answer all questions honestly. This survey will take approximately 10
minutes to complete.

Part 1: Demographic Information


1. What is your gender?
☐ Male
☐ Female
☐ Other
2. What is your age group?
☐ Under 18
☐ 18-24
☐ 25-34
☐ 35-44
☐ 45-54
☐ 55-64
☐ 65 or older
3. What is your occupation?
☐ Student
☐ Employed (full-time)
☐ Employed (part-time)
☐ Retired
☐ Other
4. What is your level of education?
☐ High school diploma or equivalent
☐ Bachelor's degree
☐ Master’s degree
☐ Doctoral degree
☐ Other

Part 2: Purchase Behavior


5. How often do you purchase products from our company?
☐ 1-2 times/week
☐ 2-4 times/week
☐ 1-2 times/month
☐ Never (Please skip to part 5)
6. Which product category do you purchase most frequently?
☐ Electronics
☐ Home appliances
☐ Personal care
☐ Other
☐ None

7. On average, how much do you spend on our products per year?


☐ Less than $50
☐ $50 - $100
☐ $100 - $200
☐ More than $200

Part 3: Product Satisfaction


8. How satisfied are you with the quality of our products?
☐ Very satisfied
☐ Satisfied
☐ Neutral
☐ Dissatisfied
☐ Very dissatisfied
9. How often do you experience defects or issues with our products?
☐ Never
☐ Occasionally
☐ Frequently
☐ Always

Part 4: Customer Service Satisfaction


10. How satisfied are you with our customer service?
☐ Very satisfied
☐ Satisfied
☐ Neutral
☐ Dissatisfied
☐ Very dissatisfied
11. Have you ever experienced difficulties contacting our customer service?
☐ Yes
☐ No
Part 5: Brand Perception
12. How would you describe our brand compared to competitors?
☐ Much better
☐ About the same
☐ Worse
13. How loyal are you to our brand?
☐ Very loyal
☐ Neutral
☐ Not loyal

Part 6: Pricing and Value


14. How do you perceive the pricing of our products compared to the value they provide?
☐ Much higher than expected
☐ Reasonable
☐ Much lower than expected

Part 7: General Feedback


15. Is there anything else you would like to share about your experience with our company?
(Open-ended response): _______________

Thank you for completing our survey! Your feedback is greatly appreciated.

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