CLM_Customer_Services_Formatted_Script
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manikantagowda09377CLM_Customer_Services_Formatted_Script
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manikantagowda09377CUSTOMER AND CLM INTERACTION SCRIPT
INTRODUCTION
CLM: Good afternoon Sir I hope I am not disturbing you
CX: You are disturbing me and I am very busy What do you want
CLM: Thank you for your time Sir I am calling to discuss how our IT infrastructure and
services like cloud solutions colocation backup disaster recovery and security can
improve your business operations and reduce costs
CX: Everyone makes the same promises Why should I even listen to you
CLM: That is a fair question Sir Let me walk you through each of our services and how
they address specific pain points for businesses like yours If you are not convinced I will
not waste any more of your time
ENTERPRISE CLOUD SERVICES
CLM: Sir let me start with our Enterprise Cloud Services which provide flexibility
scalability and cost efficiency while ensuring compliance with local regulations Would
you like to know how our cloud can support your business growth
CX: AWS already handles all my cloud needs Why should I even think about switching
CLM: Sir while AWS is powerful many businesses struggle with its hidden costs and
limited customization options Our cloud offers transparent pricing and tailored
configurations so you only pay for what you need Additionally our sovereign data centers
ensure full compliance with local regulations
CX: And if your cloud crashes What happens then I do not have time to deal with
downtime
CLM: Sir we ensure 99 point 982 percent uptime with live data replication across
secondary sites in different seismic zones Your operations will continue uninterrupted
even during rare failures
CX: Fine That sounds okay But I already have this sorted Can you tell me something else
that I actually need
COLOCATION
CLM: Certainly Sir Let me introduce our Colocation Services This allows you to host
your physical servers in our Tier 3 certified data centers saving you operational costs
while providing better security and reliability
CX: Why should I pay you to host my servers when they work fine in my office
CLM: Sir while in-house hosting might seem cost-effective hidden costs for power
cooling maintenance and security add up significantly Our colocation eliminates these
expenses and provides better uptime
CX: My servers are perfectly safe in my office How is your setup any better
CLM: Sir our data centers have 7 layers of security including manned surveillance fire
suppression restricted access and 24 by 7 monitoring These safeguards are difficult to
replicate in-house
CX: You are saying the same thing as before I need something different What else do
you have
DEDICATED OR MANAGED HOSTING
CLM: If your company policy requires physical servers Sir we offer Dedicated or
Managed Hosting where we provide and manage servers customized to your
requirements hosted in our secure facilities
CX: How do I know these servers are reliable
CLM: Sir all our servers are enterprise-grade come with warranties and are monitored 24
by 7 ensuring peak performance and immediate resolution of any issues
CX: Managed servers are not new I need something beyond this What else can you offer
BACKUP
CLM: Sir we also provide Backup Solutions that securely store your data with no
transfer fees or hidden costs Our backups include features like immutable storage to
prevent accidental or malicious deletions
CX: AWS already backs up my data Why would I bother switching
CLM: Sir AWS often charges high data transfer fees and their recovery times can be
slow Our solution offers faster recovery within minutes and eliminates additional costs
for data uploads or downloads
CX: Recovery time is not a problem for me What else do you have to offer
ARCHIVAL
CLM: Sir let me introduce Archival Storage which is designed for long-term storage of
inactive data required for regulatory compliance or audits It is a cost-effective alternative
to live storage
CX: I do not need archival I can just use my backup system for that
CLM: Sir backups are for quick recovery of active data Archival helps you store data
you rarely access while keeping your live storage optimized and free for critical
operations
CX: This is not convincing Tell me something I can actually use
DISASTER RECOVERY
CLM: Sir another critical service we offer is Disaster Recovery which ensures live
replication of your data to secondary sites so your business continues seamlessly even
during disruptions
CX: AWS also offers disaster recovery Why should I pick yours
CLM: Sir our DRaaS is more cost-effective with better RPO and RTO metrics We
replicate data to secondary sites in different seismic zones and recover operations within
minutes minimizing downtime
CX: Disaster recovery is not something I worry about What else can you do for me
CRITICAL USER PROTECTION
CX: I need something to protect my employees' laptops and desktops Do you have any
solutions for that
CLM: Yes Sir we offer Critical User Protection or CUP which safeguards endpoints
against advanced threats like ransomware and phishing using AI-driven analytics
CX: Why would I need this when antivirus works fine for us
CLM: Sir antivirus alone cannot handle zero-day attacks or sophisticated ransomware
Our CUP detects isolates and neutralizes threats in real-time preventing downtime and
data loss
CX: I also need server protection Can you help with that
MANAGED SERVER PROTECTION
CLM: Certainly Sir We provide Managed Server Protection or MSP which combines
XDR with Backup to protect your servers from cyber threats while ensuring rapid
recovery in case of issues
CX: How is this different from any other server protection solution
CLM: Sir MSP offers real-time threat detection automated response and continuous
backups ensuring uninterrupted operations for your servers Unlike traditional solutions it
actively prevents downtime while providing seamless recovery
CX: Fine This sounds promising What do I need to do next
CLOSING
CLM: Sir I recommend starting with our 7-day no-commitment trial You can test our
cloud backup DR CUP and MSP solutions during this period If you are not satisfied you
can simply walk away
CX: What happens if I do not like the service
CLM: Sir we ensure a smooth migration back to your existing setup with zero downtime
and no extra costs You are always in control
CX: Alright Send me the details and I will think about it
CLM: Thank you Sir I will send the details immediately Looking forward to working
with you Have a great day
