A user calls you for assistance, he/she is trying to apply a font color to a text in Microsoft

word but the text color is not changing what might be the cause:

a.
The document is not saved

b.
The text is in capital letter

c.
The text is left centered

d.
The text is not selected

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Your answer is correct.
The correct answer is:

The text is not selected

Question 2
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Question text
What is RISA in full?

a.
Rwanda Information Service Authority
b.
Rwanda Information Society Agency

c.
Rwanda Information Society Authority

d.
No response

e.
Rwanda Information Service Agency

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Your answer is correct.
The correct answer is:

Rwanda Information Society Authority

Question 3
Partially correct
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In Rwanda what services are not offered online

a.
All are true

b.
Vaccination
c.
Changing names on ID

d.
Marriage registration

e.
Searching for a lost driving licence

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Your answer is partially correct.
You have correctly selected 1.
The correct answers are:
Searching for a lost driving licence,
Vaccination

Question 4
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Hitamo indangagaciro zishamikiye ku gukunda umurimo no kuwunoza. (Toranya ibiribyo
byose)

a.
Byose nibyo

b.
Gukorera ku gihe
c.
Kwakira neza abakugana

d.
Kuganira n’abandi

e.
Gukorera ku ntego

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Your answer is correct.
The correct answers are:

Kwakira neza abakugana,

Gukorera ku gihe,
Gukorera ku ntego

Question 5
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What are the enabling tools that help in achieving digital transformation?

a.
Electricity

b.
Device penetration

c.
Connectivity

d.
Number of IT institutions

e.
Transport

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Your answer is partially correct.
You have correctly selected 2.
The correct answers are:
Device penetration,
Connectivity,
Electricity

Question 6
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What are the methods that can be used to ensure confidentiality of information? (Check all
that apply)

a.
Username ID and Password

b.
Version control

c.
Backup

d.
Data encryption
e.
File permission control

f.
Two factor authentication

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Your answer is correct.
The correct answers are:
Data encryption,

Two factor authentication,

Username ID and Password

Question 7
Incorrect
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What is the necessary information needed about the trainees before you start the training?
(Check all that apply)

a.
Age

b.
Education level

c.
Daily occupation
d.
All the above

e.
Monthly income

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Your answer is incorrect.
The correct answers are:

Age,
Education level,

Daily occupation

Question 8
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Question text
Choose input devices

a.
No response

b.
Mouse

c.
printer
d.
Scanner

e.
Screen

Feedback
Your answer is correct.
The correct answers are:

Scanner,
Mouse

Question 9
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Question text
When working with tables, what is the command to combine selected cells into one cell
in Microsoft Excel?

a.
Distribute

b.
Concatenate

c.
Combine
d.
Merge

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Your answer is correct.
The correct answer is:

Merge

Question 10
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In an email what is the function of the BCC:

a.
To include a hidden attachment

b.
To send a copy of the email without notifying others

c.
To send the message to many recipients without notifying others

d.
To delete the email
 Feedback
Your answer is incorrect.
The correct answer is:

To send a copy of the email without notifying others

Question 11
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When surfing internet using a public internet it safe to login your email account
Select one:
True
False

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The correct answer is 'False'.

Question 12
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An employee is laid off after five years with the same company. The employee is then hired
by another company within a month. In the new company the employee shares the
documents and ideas for product that the employee proposed at the former company. This is:

a.
Unethical
b.
Ethical

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Your answer is correct.
The correct answer is:
Unethical

Question 13
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Which of the following options are URLs? (Select all the correct answers)

a.
C:\users\test\Documents

b.
E:\Libraries\myDocuments\atingi.docx

c.
risa.gov.rw

d.
https://www.cisco.com

e.
[email protected]

Feedback
Your answer is partially correct.
You have correctly selected 1.
The correct answers are:

https://www.cisco.com,

risa.gov.rw

Question 14
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Question text
The NST1 target on service delivery in Rwanda by 2024 states that:

a.
Ensure above 90% Government services are delivered online by 2024

b.
Most of the Government services are delivered online by 2024

c.
Ensure 100% Government services are delivered online by 2024

d.
Ensure all manual services are prioritized for automation

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Your answer is incorrect.
The correct answer is:

Ensure 100% Government services are delivered online by 2024

Question 15
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Question text
What advice can you give to a user who is suspecting that his/her email account has been
hacked?

a.
Create a new email account

b.
Activate 2 steps authentication

c.
Call the police

d.
Change the account password

e.
Ignore the problem

Feedback
Your answer is correct.
The correct answers are:

Change the account password,

Activate 2 steps authentication

Question 16
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Question text
What is the code to subscribe to ejo Heza?

*506#
Answer:

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The correct answer is: 506#

Question 17
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Question text
In Microsoft word, when you want to arrange the selected items by numerical or alphabetical
order you click on:

a.
Organize

b.
Sort

c.
Arrange

d.
Order

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Your answer is correct.
The correct answer is:
Sort

Question 18
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Question text
Match the minister with the ministry He/She leads:

Marie-Solange Kayisire Minister In charge of Emergency Management

Answer 1
Dr. Jean Damascene Bizimana Minister of National Unity and Civic Engagement
Answer 2
Béata U. Habyarimana Minister of Trade and Industry
Answer 3
Paula Ingabire Minister of ICT and Innovation
Answer 4
Dr. Jeannette Bayisenge Minister of Gender and Family Promotion
Answer 5

Feedback
Your answer is correct.
The correct answer is:
Marie-Solange Kayisire → Minister In charge of Emergency Management,

Dr. Jean Damascene Bizimana → Minister of National Unity and Civic Engagement,
Béata U. Habyarimana → Minister of Trade and Industry,
Paula Ingabire → Minister of ICT and Innovation,
Dr. Jeannette Bayisenge → Minister of Gender and Family Promotion

Question 19
Partially correct
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Question text
Why is the usage of online services by Rwandan still on a low rate?
a.
All the above

b.
Not having the devices

c.
Lack of knowledge

d.
Fear

e.
Not understanding the importance of using these services

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Your answer is partially correct.
The correct answer is:

All the above

Question 20
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Question text
What does NST-1 state about digital literacy achievement in Rwanda in 2024?

a.
100% of all Rwandans will be digitally literate

b.
100% of all Rwandans will have smart phones

c.
60% of adults and 100% of Youths will be digitally literate

d.
60% of all Rwandans will be digitally literate

e.
All are incorrect

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The correct answer is:

60% of adults and 100% of Youths will be digitally literate

Question 21
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Question text
Which term is used to describe a network device that relies on another device to obtain
information?

a.
Server
b.
Console

c.
Web server

d.
Client

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Your answer is correct.
The correct answer is:
Client

Question 22
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Question text
What is the code to check the MTN/Airtel numbers registered on your ID?

*125#
Answer:

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*125#
The correct answer is: 125#

Question 23
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 Question text
What is the current digital literacy rate in Rwanda?

a.
None of the above

b.
Above 30%

c.
Below 25%

d.
At 60%

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Your answer is incorrect.
The correct answer is:
Below 25%

Question 24
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Question text
To create a new folder in windows 10, you press right click on mouse then create a folder
Select one:
True
False

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The correct answer is 'False'.

Question 25
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Question text
What three items are component of the CIA triad. (Check all that apply)

a.
Integrity

b.
Confidentiality

c.
Scalability

d.
Intervention

e.
Availability

f.
Access

Feedback
Your answer is correct.
The correct answers are:

Availability,
Confidentiality,

Integrity