Software Fix User Guide

Software Fix User Guide

Version 7.1.0

Lenovo
2024.10.30

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 Software Fix User Guide

Contents
1 OVERVIEW .............................................................................................................................................. 3
1.1 SOFTWARE FIX OVERVIEW ................................................................................................................. 3
1.2 SOFTWARE FIX CLIENT INTRODUCTION ............................................................................................. 3
1.2.1 System Requirement .................................................................................................................... 4
1.3 MOBILE ASSISTANT APP INTRODUCTION ........................................................................................... 4
1.3.1 Connecting via USB .................................................................................................................... 4
1.3.2 Connect via Wi-Fi ....................................................................................................................... 5
1.3.3 Hardware test .............................................................................................................................. 6
1.3.4 Transfer Data .............................................................................................................................. 7
2 SETUP ..................................................................................................................................................... 10
2.1 SETUP DETAILS ................................................................................................................................. 10
2.2 SOFTWARE UPGRADE ....................................................................................................................... 12
2.2.1 Recommended Upgrade............................................................................................................. 12
2.2.2 Mandatory Upgrade .................................................................................................................. 13
3 START PAGE ......................................................................................................................................... 14
3.1 USER ................................................................................................................................................. 14
3.1.1 Logout user ................................................................................................................................ 14
3.1.2 User management ...................................................................................................................... 14
3.1.3 Registered devices ..................................................................................................................... 15
3.2 SETTING ............................................................................................................................................ 16
3.3 NOTIFICATION ................................................................................................................................... 17
4 DOWNLOAD CENTER ......................................................................................................................... 17
5 PLUG-IN INTRODUCTION .................................................................................................................. 19
5.1 DRIVER CHECK ................................................................................................................................. 19
5.2 RESCUE ............................................................................................................................................. 21
5.2.1 Phone Rescue ............................................................................................................................ 21
5.2.1.1 IMEI matching Rescue .......................................................................................................................................... 22
5.2.1.2 Fastboot Mode Rescue .......................................................................................................................................... 26
5.2.1.3 Manual selection Rescue ....................................................................................................................................... 29
5.2.1.4 Wi-Fi Matching Rescue ......................................................................................................................................... 34
5.2.2 Tablet Rescue ............................................................................................................................ 37
5.2.2.1 SN matching Rescue ............................................................................................................................................. 37
5.2.2.2 USB Debugging Mode Rescue .............................................................................................................................. 41
5.2.2.3 Manual selection rescue ........................................................................................................................................ 44
5.2.3 Smart Device Rescue ................................................................................................................. 45
5.2.3.1 SN matching Rescue ............................................................................................................................................. 45
5.2.3.2 Manual selection rescue ........................................................................................................................................ 48
5.3 MOTO CARE ...................................................................................................................................... 49
5.4 BACKUP & RESTORE ......................................................................................................................... 50
5.4.1 Backup ....................................................................................................................................... 51
5.4.2 Restore ....................................................................................................................................... 51
5.5 MY DEVICE ....................................................................................................................................... 53
5.5.1 Home ......................................................................................................................................... 54
5.5.2 Android App Management......................................................................................................... 54
5.5.3 Pictures Management ................................................................................................................ 55
5.5.4 Music Management ................................................................................................................... 57
5.5.5 Videos Management .................................................................................................................. 58
5.5.6 Contacts Management ............................................................................................................... 59

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5.5.7 File Management ....................................................................................................................... 59
5.5.8 One-click Clone ......................................................................................................................... 60
5.6 TOOLBOX .......................................................................................................................................... 61
5.6.1 Clipboard................................................................................................................................... 62
5.6.2 GIF Maker ................................................................................................................................. 62
5.6.3 Ringtone Maker ......................................................................................................................... 65
5.6.4 Screen Recorder ........................................................................................................................ 66
5.7 HARDWARE TEST .............................................................................................................................. 67
5.8 SUPPORT ........................................................................................................................................... 70
5.8.1 Tips ............................................................................................................................................ 71
5.8.2 Forum ........................................................................................................................................ 72
5.8.3 MIA/Lena ................................................................................................................................... 73
5.8.4 Warranty.................................................................................................................................... 73
6 FEEDBACK ............................................................................................................................................ 74
7 SURVEY ................................................................................................................................................. 75

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1 Overview

1.1 Software Fix Overview

Software Fix is a software tool that helps manage Lenovo and Motorola Android devices for end users. Its
key functions include:
a. My Device: Connect the device via USB cable or Wi-Fi and manage pictures, videos, music,
contacts, file management, backup & restore, and one-click clone.
b. Rescue: Rescue the device from a software-induced un-operational status.
c. Support: It contains tips, forums, Moli, and warranty information. Tips provide online how-tos and
solutions for devices; Forum allows users to submit questions, suggestions, and discuss with other
users; Moli provides online support via chat; Warranty checks the device's warranty.
d. Toolbox: Provides several tools such as GIF maker, ringtone maker, etc.
New functions are planned and will be available soon.
Software Fix is composed of 2 parts:
1) PC client: This part allows users to access the software on their computer.
2) Android APP: This part runs on the user's Android device and provides the main functionality of the
software.

1.2 Software Fix Client Introduction

a. Top function bar

b. Notification
c. Download
d. Setting management (Software update, change language etc..)
e. User (Register etc..)
f. Client control (Minimize, exit)
g. Software Fix version info
h. The verification code for connected devices.

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i. The help includes guide and FAQ.

1.2.1 System Requirement

Software Fix supports the following Windows operating systems:
➢ Windows 11 (64 bit)
➢ Windows 10

1.3 Mobile Assistant App Introduction

a. Connection status indicator (Disconnected,

connecting, USB/Wi-Fi connected)
b. Scan button
c. Transfer Data
d. HW Detection
e. About and Privacy

1.3.1 Connecting via USB

1) Connect device with USB cable.
2) Turn on USB debug mode on device.

3) Authorize.

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4) Once connected successfully, the Software Fix client will automatically install the Mobile Assistant
App on your device.
5) After installation, please ensure that you maintain the USB connection. Click ‘I agree with Lenovo
Privacy Policy’. Enter the verification code and the Software Fix client will establish a connection
with the Mobile Assistant App.

1.3.2 Connect via Wi-Fi

1) First, connect your device to the computer using a USB cable. The Software Fix client will then
automatically install the Mobile Assistant App on your device.
2) Once you can see the Mobile Assistant App on your mobile device, safely disconnect the USB cable
from your device.
3) Connect the device and PC to the same Wi-Fi network. On the Mobile Assistant App, tap the "Scan"
button located at the top to scan the QR code displayed on the Software Fix PC client. Enter the
verification code shown near the QR code on the PC client.

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1.3.3 Hardware test
Click "Hardware test" to enter the hardware test page, hardware test will check if your device's hardware is
functioning properly. It supports detecting Speaker, Ear Speaker, Microphone, Vibration, Rear Camera,
Front Camera, Display, Distance Sensor, Touch Screen, Battery, Gravity Sensor and WLAN.

Click an item’s icon to begin hardware detection for this device.

For example:
Click the Speaker icon to access the "Test" page. Then, click on the "Test" button to initiate the testing of
your device's Speaker. Once the test is complete, a test result page will appear displaying the outcome of the
Speaker test.

Click "Yes" to finish the inspection of your device's Speaker. If you wish to retest the Speaker, click "No",
and then click on "Check Again" to begin the testing process once more.

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1.3.4 Transfer Data

Transfer data is used to transfer files between two devices, supporting the transfer of images, videos, music,
files, contacts, SMS, and call logs.
1. Click on “Transfer Data” and select receive or send file. The sending device needs to select the
receiving device OEM, which currently supports Samsung, Moto, Lenovo.

2. Enter the search device interface, the sending device is waiting to be connected, search for nearby
enabled WLAN devices on the receiving device and click on the device name that needs to be
connected.

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Note: a. The receiving and sending devices need to open WLAN.

b. The first connection to the sending device requires approval of the connection request.

3. Two devices start to establish a connection. After successful establishment, the sending device displays
the connection code, enter the connection code on the receiving device, click on “Connect”.

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4. Enter the transmission homepage. The sending device displays the file list, and the receiving device
displays the successful connection'.

5. Select the file, click on “Start sending”, and start transferring files.

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6. Transfer completed, click on 'Completed and Exit' to return to the transfer homepage

2 Setup

2.1 Setup Details

1. Double click the installation file “Software Fix_setup.exe” to open the installer, you can click drop-
down list to set client’s language. And then click “Ok”.

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2. Click “Next” to enter the next page.

3. Accept license agreement and click “Next”.

4. Change the installation path by click “Browse…” if you want, and then click “Install”.

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5. Wait for the installation to finish, and then click “Finish” to complete the installation.

2.2 Software Upgrade

2.2.1 Recommended Upgrade
1. Click at the top right and select “Software update” to click.

2. The new version available dialog box will appear.

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3. Click "Upgrade Now" to download the latest version of the installer. The installation process will then
begin automatically. If you do not wish to download the new version, click "No, thanks" to cancel the
download.

2.2.2 Mandatory Upgrade

If a critical patch is released, it will be labeled as mandatory, and the Software Fix client will be required to
apply this upgrade. A dialog box displaying the availability of a new version will appear automatically. To
download and install the new version, please click on "Upgrade Now".

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3 Start page
Launch Software Fix, it will enter it’s start page.

3.1 User

3.1.1 Logout user

Click to logout.

3.1.2 User management

Click icon at the top right of page, the login dialog box pops up. You can login to Software Fix Client by
Lenovo ID.

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3.1.3 Registered devices

Login to your account, and then connect your new device. Once connect success, the prompt box will pop up
as follow:

Click “Yes” button, your device information will be collected. Click the icon and “Registered devices”,
you can view your connected device. You can unregister the device when clicking the icon.

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3.2 Setting

Click icon at the top right of page, and then you can view the Lenovo privacy policy, Software upgrade,
Language and About.

a. Lenovo Privacy Policy

Click the Lenovo Privacy Policy, you can see the privacy policy of the RSA on the web page.

b. Language Option
Click Language, and then select “Portugues” and OK, you can switch the client’s language to Portuguese.

Click Ok button, the following page will appear. Click Restart Now, the Client will be restarted now and its
language will be changed.

Click the icon , you can view the FAQ and guide.

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3.3 Notification
Launch Software Fix client, the unread notification will pop up automatically.

Click icon, it will list all notification. Here, you can click ‘delete’ icon to delete the notification. You
can also view historical notifications.

4 Download Center

Click icon to access the download center. All downloading resources, such as ROM packages and
Country code packages, will be added to the "In progress" page.
• Click the pause icon to temporarily stop the download process.
• Click start icon to resume the download process.
• Click delete icon to delete the downloading or pause resource.
• Click “Change” option to modify the resource storage path.

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All downloaded resources will be moved from the "In progress" page to the "Downloads" page. To delete a
downloaded resource, simply click on the Delete icon. Once you have entered the "select a Device" page,
select the firmware for the desired device and initiate the download. Once the firmware download is
complete, the firmware will be listed on the "Downloads" page.

Clicking the "Go to Rescue" button will switch you back to the "select a Device" page and automatically
match you with the corresponding firmware that you previously downloaded.

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5 Plug-in Introduction

5.1 Driver Check

The driver installation status button ‘ ’ is displayed at the top of the rescue Page.

When no device is connected, hover on the button, it shows ‘waiting for device to connect’.

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When the driver is detected as not installed after clicking the ‘Rescue’ button, hover the mouse to display
‘Installing device driver…’.

When the driver is detected as installed after clicking the ‘Rescue’ button, hover the mouse to display ‘PC
driver installed’.

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5.2 Rescue
Click the “Rescue” plug-in button:

Once loading is completed, the following page will appear:

5.2.1 Phone Rescue

Click the ‘Phones’. It will show the match type to select.

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5.2.1.1 IMEI matching Rescue

Click on the "Input IMEI" button to display the IMEI detection page. Then, enter the IMEI number of the
device that you wish to rescue into the input box provided.

Note: If the region of the PC is setting to China and the language of the RSA Client is Chinese, then the IMEI matching
page will be disabled.

Click to search, it will show the result of matching if it can match a firmware.

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Click “OK” will enter the rescue page, click “Download” button to download the firmware.

Downloading the firmware…

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When firmware downloaded, the “Rescue” button will be displayed.

Click the “Rescue” button, it will begin to rescue. The progress bar will appear.

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Once the rescue is completed, the following pop-up box will appear.

If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish
screen, and the Restore Files prompt box will pop up.

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Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed up files.
5.2.1.2 Fastboot Mode Rescue
Click on the "Fastboot Connection" button on the Phone Rescue page. This will display the instructions for
connecting a fastboot device.

If it is a supported model and there is one matched firmware, a similar display will appear as follow:

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Click on the "Download" button to initiate the download of the firmware. Once the download is complete,
click on the "Rescue" button to proceed with the device rescue process.

Click “Rescue”, it will begin to rescue, and the progress bar will appear.

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Once the rescue is completed, the following pop-up box will appear.

If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish
screen, and the Restore Files prompt box will pop up.

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Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed up files.
5.2.1.3 Manual selection Rescue

Click on "Model Selection" to access the Phone's Manual Selection page.

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When you first enter the Manual selection page and have registered any device(s), a pop-up box titled
"You used these devices recently. Would you like to rescue one of these?" will appear. Select the device that
you wish to rescue from the list provided. The Software Fix client will then automatically match the selected
device's product name and model name.

To enter the Phone's manual selection page, select the product name and model name in the "Product Name"
and "Model Name" boxes. If it cannot match the ROM image, enter other parameters such as HW Code,
SIM count, or country. Once the ROM image is matched, click the "Download" button to initiate the
download process.

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The “Rescue” button will be highlighted after the firmware is downloaded completely.

Click “Rescue” button, it will begin to rescue, and the progress bar will appear:

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Once the rescue is completed, the following pop-up box will appear.

If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish
screen, and the Restore Files prompt box will pop up.

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Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed up files.
Country Code Setting:
If the device requires a country code, the following dialog box will appear. Follow the on-screen instructions
to operate the device and set the country code.

Note: After the device has been rescued, its product name will be displayed in the first line. You can click on
the "Unpin from top" button to remove it from the top.

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5.2.1.4 Wi-Fi Matching Rescue

Click on "Wi-Fi Connection" on the match type page, and it will display the connection steps as follows:

Connect the device to RSA over Wi-Fi, it will match the firmware automatically.

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Click the "Download" button to download the firmware. Once the download is complete, the button will
change to "Rescue".

Click ‘Rescue’ and connect the device as instruction to flash device.

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Once the rescue is completed, the following pop-up box will appear.

If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish
screen, and the Restore Files prompt box will pop up.

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Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed up files.
5.2.2 Tablet Rescue
Click “Tablet” button, it will show the match type to select.

5.2.2.1 SN matching Rescue

Click on the "Input Serial Number" button to display the SN detection page. Then, enter the SN number
of the device that you wish to rescue into the input box provided.

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Enter the Serial Number of the device to be rescued in the input box. Click to search, it will show the
result of matching if it can match a firmware.

Click “OK” will enter the rescue page, click “Download” button to download the firmware.

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Downloading the firmware…

When firmware downloaded, the “Rescue” button will be displayed.

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Click the “Rescue” button, it will begin to rescue. The progress bar will appear.

Once the rescue is completed, the following pop-up box will appear.

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If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish
screen, and the Restore Files prompt box will pop up.

Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed up files.
5.2.2.2 USB Debugging Mode Rescue
Click ‘USB Connection’ and follow the steps to connect the device. A display similar to the following
will appear. You can click the download button to download the firmware.

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When the firmware download complete, you can click the “Rescue” button to rescue device.

Disconnect your device and reconnect it following the on-screen prompts. The flashing process will
commence, followed by the appearance of a progress bar as shown below:

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Once the rescue is completed, the following pop-up box will appear.

If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish
screen, and the Restore Files prompt box will pop up.

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Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the
backed up files.
5.2.2.3 Manual selection rescue
Click “Tablet” button, it will show the match type to select.

Click ‘Input Serial Number’ and then click ‘How to find SN?’ → ‘Manual Selection’, it will enter tablet
manual selection page.

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The rescue step is similar with the manual selection rescue of phone rescue. The specific content is in
5.1.1.3.
5.2.3 Smart Device Rescue
5.2.3.1 SN matching Rescue
Click on the "Smart Device" button to access the SN detection page. Then, enter the serial number of the
device you wish to rescue into the input box.

Click to search, it will show the result of matching firmware.

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Click “OK” will enter the rescue page, click “Download” button to download the firmware.

Downloading the firmware…

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When firmware downloaded, the “Rescue” button will be displayed.

Click the “Rescue” button, it will begin to rescue. The progress bar will appear.

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Once the rescue is completed, the following pop-up box will appear.

5.2.3.2 Manual selection rescue

Click “Smart Device” button, it will show the SN detection page. Click “How to find SN?” → “Manual
Selection”, it will enter smart device manual selection page.

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The rescue step is similar to the manual selection rescue feature found in phone rescue software. To select a
device, simply click on its corresponding icon.

5.3 Moto Care

When entering the IMEI on the rescue page, the system will search for warranty information and match it
with the ROM. If the warranty status is 'out of warranty', the client will be directed to the Moto shop at the
bottom banner.

By clicking on the banner at the bottom of the client, you will be directed to the Moto shop on the web.
If the warranty status of the IMEI is 'in warranty' and the device has never been enrolled in Moto Care, the
client will display the Moto Care at the bottom banner.

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By clicking on the banner at the bottom of the client, you will be directed to Moto Care on the web.

5.4 Backup & Restore

Connect one device to Client by USB cable.

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5.4.1 Backup

Click ‘Backup’ icon and select Contacts, Pictures, Music, Videos, Files or SMS icon, and then click Backup
button to backup.
Click Change icon to change the save path for backup file.
Click Open icon to enter the save path.
Check “Encrypt backup” option, you can set the backup file’s password.
Notice: If connect the device to client via Device Help, it does not support the Files and SMS backup. And it
won’t show the ‘Choose Storage’ button.
5.4.2 Restore
To restore your backed up data, click on the 'Restore' icon and you will be directed to the Restore page. The
page will display the Model Name, Size, Backup date, and Notes of your backup file. From there, you can
select the desired file and start the restoration process.

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Click “Import” icon to import backup file.

Select backup file and click “Extract” icon to extract the backup file, and then import them one by one.
Select backup file and click “Delete” icon to delete the backup file.
Click “Model name”, “Size”, “Backup date” or “Notes” to sort by backup file.
Select a backup file, then click “Restore” button to enter detail restore page. And then select the needed
restore item and click “Continue” to restore.

Restore completed, the following page will appear:

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5.5 My Device
The "My Device" module is a tool designed to help users manage the media content on their mobile devices,
including pictures, videos, songs, and contacts. In order to use this feature, the device must be connected
either via USB cable or Wi-Fi.
Click on the "My Device" icon to launch the plugin and get started.

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5.5.1 Home

a. Device info: Display the devices information including model name, battery power, IMEI, SN,
Internal storage capacity, external storage capacity, Android Version and Current Version.
b. Shot: Shot the device’s picture.
c. Refresh: Refresh and display current device’s picture.
d. Start Rescue: Go to Rescue module.
e. Warranty & Service: If the connected device is a mobile phone, search for warranty information
through IMEI, otherwise search for warranty information through SN.
5.5.2 Android App Management

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a) Export: Select an App, then click “Export” and select a PC path. The app’s APK file will be
exported to the specified path.
b) Uninstall: Select an app, and then click “Uninstall” to uninstall it. Or click the Uninstall button
behind the application.
c) Search: Input keywords to search the name of an App from the list.
d) Sort: App supports sort function. You can sort them by “Name”, “Size”, “Data size” or “Version”.
e) Select All: You can use it to select all Android Apps from the list.
5.5.3 Pictures Management
Click the "Pictures" icon to access the pictures management page, which includes all albums and displays all
the pictures stored on your device.

The Album page lists all the folders that contain pictures on your device, each represented by a different
icon. When you select a folder, you can view all the pictures contained within it. You can also use the search
bar at the top of the page to quickly locate specific pictures or folders.:

Double click a folder, the picture management page will appear:

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a) Import: Import pictures from a specified PC path by click “Import” button.

b) Export: Select picture(s) from the list, then click “Export” and select a PC path. The selected
picture(s) will be exported to the specified path.
c) Delete: There are three methods to delete picture(s) from device.
• Select picture(s), then click “Delete” button to delete selected pictures.

• Double-click one picture, the original image will display. And then click the “Delete” icon at
bottom.

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d) View: Pictures support two view modes: Time and Grid. You can click icon to switch to list
mode, click icon to switch to grid mode. You also can double-click the picture to view the
original picture. And then click the rotate icon to rotate the picture. Click the “<” or “>” to view
previous or next picture.
e) Select All: You can use it to select all pictures from the list.
f) When you connect the device to the client with MA, you can choose the file storage location as SD
card or internal.
5.5.4 Music Management
Click “Music” icon to access the Music management page.

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a) Import: Import music from a specified PC path by click “Import” button.
b) Export: Select music, and then click “Export” button and select a PC path. The selected music will be
exported to the specified path.
c) Delete: Select music, then click “Delete” button to delete selected one(s).
d) Search: Input keywords to search the name of music from the list.
e) Sort: You can sort the music list by clicking on the column names: “Name”, “Artist”, “Album”,
“Duration”, “Size” or “Modified date”.
f) Select All: You can use it to select all music from the list.
g) Set as Ringtone: Click “Set as Ringtone” button to set the music as “Call”, “Notification” or “Alarm”
ringtone.
h) When you connect the device to the client with MA, you can choose the file storage location as SD card
or internal.
i) Play: Double-click music to play music and drag progress bar to change the progress. And drag
volume-progress to adjust volume. Click icon to switch to play previous music. Click icon to
switch to play next song. Click icon to stop playing music.

5.5.5 Videos Management

Click “Videos” icon to access the videos management page.

a) Import: Import video file(s) from a specified PC path by click “Import” button.
b) Export: Select video, and then click “Export” and select export path. The selected video will be
exported to the export path.
c) Delete: Select video, then click “Delete” to delete selected video.
d) View: Video supports two view modes: Grid and List. Click icon to switch to list mode, click
icon to switch to grid mode.
e) Select All: Video supports select-all video function.

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f) Sort: Video supports sort function on list mode. You can sort them by “Name”, “Duration”, “Size”,
“Type” or “Modified date”.
g) When you connect the device to the client with MA, you can choose the file storage location as SD card
or internal.

5.5.6 Contacts Management

Click “Contacts” icon to access the contacts management page.

a) Add Contact: Add new contact by click “Add Contact” icon.

b) Import: Import contact from PC path by click “Import” icon.
c) Export: Select contact, and then click “Export” and select export path. The selected video will be
exported to export path.
d) Delete: Select contact, then click “Delete” to delete selected contact.
e) Refresh: When adding or deleting contact on Device/ Software Fix Client, click “Refresh” icon, it will
display new contacts list.
f) Search: Input keywords to search contact.
g) Details: Click “Details” icon to show the detail information of the contact, and then click “Edit” in the
popup box can change or and information for the contact.

5.5.7 File Management

To access the file management page, simply click on the "File" icon. This page displays the storage files on
your device.
To open a folder, simply click on it. You can also use the search box at the top of the page to quickly locate
a specific file or folder by typing in relevant keywords.

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5.5.8 One-click Clone

Connect the two devices to the Client and click on the "One-click clone" option. This will take you to the
One-click clone page, where you should select the older device as the "From" device and the new device as
the "To" device.

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Select the backup file, then click ‘Start’ button, the “Transferring” page will be displayed.

Cloning finished, and then it will enter the result page.

5.6 Toolbox
Click the “Toolbox” plug-in button:

There are four functions: Clipboard, GIF Maker, Ringtone Maker and Screen Recorder.

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5.6.1 Clipboard
Click “Clipboard” to enter “Clipboard” page. Copy texts from/to device to/from PC.

Copy to device clipboard: Enter “Clipboard” page, copy texts on PC, the texts will paste to clipboard on
“Clipboard” page. And click “Copy to device clipboard”. The texts will be sent to the device’s clipboard.
Paste from device clipboard: Copy texts on device, and then click the “Paste from device clipboard”, the
device’s texts will to “Clipboard” page.
5.6.2 GIF Maker
Click “GIF Maker” to enter “GIF Maker” page. It supports making gifs from pictures on PC.

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a. Click “Add” to add picture.

b. Modify the “Output Size” to set the gif’s size.
c. Modify “Frame Rate” to set the gif’s frame rate.
d. Modify the “Save to” to set the gif’s save path.
Move the mouse over the picture. It will appear the “Delete” and “Edit” icon.

Click the “Delete” icon to delete the picture.

Click the “Edit” icon to enter Edit page. You can edit the picture and save it.

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After adding the pictures, and then moving the mouse to the preview area, the play icon will appear. Click
‘play’ button to preview the GIF.

Click “Create GIF” button after adding pictures, it will be creating gif. The created gif will save to the
storage path.

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5.6.3 Ringtone Maker
Click “Ringtone Maker” to access “Ringtone Maker” page. It supports making ringtone from your music. If
you need to make ringtone, please follow the steps as below.

1) Click “Add MP3 audio file” button to select PC’s music.

2) Move the “start point” and “end point”, and then click “Play” icon to listen to the music.
3) Click the “Call ringtone” or “Notification ringtone” to set ringtone type.
4) Finally, connect device, and then click “Set as Ringtone” to set the music as device ringtone (“Call
ringtone” or “Notification ringtone”). Or click “Save”, and then save the music to PC or save the
music to device.

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5.6.4 Screen Recorder
Click on "Screen Recorder" to access the "Screen Recorder" page. This feature allows you to record your
phone's screen as a video. Once you have connected your device, the following page will appear. The page
supports two functions: Screen Recorder and Recording video management.

Record Screen of Mobile Assistant APP:

Connect your device to the client computer using a USB cable. Once connected, click on the "Recording"
icon on your device. This will open a new page on your device that provides options for starting, pausing,
and stopping the recording process, as well as viewing and managing recorded videos.

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Click “Setting” icon at right top of page, it will enter setting page. You can set Resolution, recording
direction and sound recording.
Click “Recording” button, it begins to record screen. You can pause or stop recording screen by those two
ways as follow:

• Slip down the notification bar.

• Click device’s task key, and then Click Mobile Assistant app task.

Video Management:
a. Export: Select recording video, and then click “Export” and select export path. The selected video
will be exported to the export path.
b. Delete: Select recording video, then click “Delete” to delete selected video.
c. Refresh: After recording video or delete recording video on device, click “Refresh” and loading
latest video.
d. View: It supports two view modes: Grid and List. Click icon to switch to list mode, click
icon to switch to grid mode.
e. Select All: Select all recording videos.
f. Sort: Video supports sort function on list mode. You can sort them by “Name”, “Duration”, “Size”
or “Modified date”.

5.7 Hardware Test

Click the ‘Hardware Test’ plug-in button.

Connect the device follow the instructions on the page.

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After connected device, the page will show the hardware test items.

Click the 'Start Hardware Test' button to initiate the hardware testing process. Once the test has begun, the
button will change to 'Finish Test'. At this point, you can click on the 'Read result' option to view the test
results from your device.

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The APP in device will show as follow.

Do the hardware test and click ‘Finish Test’ or ‘Read Result’ in client, it will show the test result in client.

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5.8 Support
Click the “Support” plug-in button.

Select category (Lenovo Phones, Lenovo Tablets or Moto Phones), there are four functions: Tips, Forum,
Moli \Lena and Warranty.

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5.8.1 Tips
Click the “Tips” button:

Tips Online provides How-to & solutions for Lenovo and Moto devices based on the user's selection. For
instance, if Lenovo Tablets is chosen, once the page has loaded, the following page will be displayed. Users
can then reselect a category to view tips for either Moto phones or Lenovo Phones.

It will display the Lenovo Tablet and Registered Device buttons. There are two ways to find a product's
solution.
• Click on the Lenovo Tablets or Registered button, and then select the sub-series and product. This
will take you to the product solution page automatically.
• If you know your product name, you can enter it into the "Search by Product Name" input box to
search for the product's solution. If you have connected a device, it will also be displayed in the
"Search by Product Name" input box.

After entering the keywords and clicking the search icon, it will retrieve relevant information regarding the
solution.

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Click the link to view the solution details page.

5.8.2 Forum
Click the “Forum” button:

For Example:
Lenovo Tablets category is selected, the following page will be appeared:

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5.8.3 MIA/Lena
Click the “MIA” button:

For Example:
If the Moto Phones category is selected and the page has finished loading, the following page will appear.
You can obtain assistance by communicating with Motorola Support.

5.8.4 Warranty
Click the “Warranty” button:

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Once loading is completed, the following page will be appeared. There are two ways to check your device’s
warranty:
• The connecting devices and registered devices’ SN will be listed on the input box. Click the drop-

down list, select one of the SN, and then check icon to check.

• Input SN/IMEI on input box and then click icon to check.

6 Feedback
Click on the "Feedback" button located at the bottom right corner to access the feedback page. You can
submit your feedback, and it will be sent back to Lenovo.

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7 Survey
If you have minutes, we would greatly appreciate it if you could fill out the Software Fix survey. Your input
will help us improve the app and make it even better for our users. Thank you in advance for your feedback!
Example survey：

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