DRAFT INTERNATIONAL STANDARD

ISO/DIS 18480-1

ISO/TC 267 Secretariat: BSI

Voting begins on: Voting terminates on:
2015-10-26 2016-01-26

Facility management —
Part 1:
Terms and definitions
Facilitiés management —
Partie 1: Termes et définitions

ICS: 03.080.10

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THIS DOCUMENT IS A DRAFT CIRCULATED

FOR COMMENT AND APPROVAL. IT IS
THEREFORE SUBJECT TO CHANGE AND MAY
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN Reference number
NATIONAL REGULATIONS.
ISO/DIS 18480-1:2015(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
PROVIDE SUPPORTING DOCUMENTATION. © ISO 2015
ISO/DIS 18480-1:2015(E)


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 ISO/DIS 18480-1

16 Contents Page

17 Foreword ............................................................................................................................................................ iv
18 1 Scope of Standard ................................................................................................................................. 1
19 2 Normative references ............................................................................................................................ 1
20 3 Terms and definitions ........................................................................................................................... 1
21 3.1 Facility Management related terms ..................................................................................................... 1
22 3.2 Asset related terms ............................................................................................................................... 3
23 3.3 People related terms ............................................................................................................................. 4
24 3.4 Sourcing related terms ......................................................................................................................... 5
25 3.5 Process related terms ........................................................................................................................... 6
26 3.6 Finance related terms ........................................................................................................................... 7
27 3.7 General business related terms ........................................................................................................... 7
28 3.8 Measurement related terms ................................................................................................................ 10
29 Annex A (informative) Alphabetical terms index ......................................................................................... 12
30 Bibliography ...................................................................................................................................................... 16
31
32
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33 Foreword
34 ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
35 (ISO member bodies). The work of preparing International Standards is normally carried out through ISO
36 technical committees. Each member body interested in a subject for which a technical committee has been
37 established has the right to be represented on that committee. International organizations, governmental and
38 non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
39 International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.

40 International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.

41 The main task of technical committees is to prepare International Standards. Draft International Standards
42 adopted by the technical committees are circulated to the member bodies for voting. Publication as an
43 International Standard requires approval by at least 75 % of the member bodies casting a vote.

44 Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
45 rights. ISO shall not be held responsible for identifying any or all such patent rights.

46 ISO 18480 consists of the following parts, under the general title Facility Management:

47  Part 1: terms and definitions

48 
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Part 2: Guidance on strategic sourcing and the development of agreements

49
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ISO 18480-1 and -2 were prepared by Technical Committee ISO/TC 267, Facilities management.

50 NOTE
ISO/DIS 18480-1
Further standards for further aspects of Facility Management may be developed later.
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52 Introduction
53 The 18480 series of standards Facility Management describes the characteristics of Facility
54 Management/Facilities Management (both terms are used interchangeably with the abbreviation FM).
55 International cooperation in the preparation of these standards has identified common practices that
56 can be applied across a wide variety of market sectors, organizational types, process activities and
57 geographies.

58 This standard is primarily intended for use by:

59  business;

60  education;

61  non-profit organizations;

62  government;

63  public administration.

64 Implementing this series of standards will:

65  improve productivity and profitability;

66  enhance sustainability and reduce negative environmental impact ;

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67  (standards.iteh.ai)
develop functional and motivating work environments;

68  maintain regulatory compliance and provide safe

ISO/DIS workplaces;
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69  optimize life cycle performance and costs;
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70  improve resilience and relevance; and

71  better project an organization’s identity and image.

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72 1 Scope of Standard
73 This International Standard gives relevant terms and definitions to establish a common understanding among
74 the global Facility Management community.

75 2 Normative references
76 The following documents, in whole or in part, are normatively referenced in this document and are
77 indispensable for its application. For dated references, only the edition cited applies. For undated references,
78 the latest edition of the referenced document (including any amendments) applies.

79 3 Terms and definitions

80 In this clause terms and definitions are grouped by concepts. The concepts used are:

81 3.1) Facility Management related terms

82 3.2) Asset related terms

83 3.3) People related terms

84 3.4) Sourcing related terms

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85 3.5) Process related terms
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86 3.6) Finance related terms
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87 3.7) General business related terms
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88 3.8) Measurement related terms

89 Within each concept grouping, terms and definitions are arranged in systematic order; from most
90 encompassing (broadest) to most specific (finite).Therefore, terms of general concepts precede those of less
91 general concepts.

92 The first use of a term in a definition entry which is defined elsewhere in this standard is indicated by italics
93 followed by its entry number in parentheses. Such an italicized term may be replaced in the definition by its
94 complete definition. For example:

95  product (3.5.1.1) is defined as “result of a process (3.5.1)”;

96  process is defined as “set of interrelated or interacting activities which transforms inputs into outputs”.

97 If the term “process” is replaced by its definition:

98  product then becomes “result of a set of interrelated or interacting activities which transforms inputs into
99 outputs”.

100 3.1 Facility Management related terms

101 3.1.1
102 facility management
103 facilities management

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104 FM

105 organizational function which integrates people, place and process (3.5.1) within the built environment (3.2.3)
106 with the purpose of improving the quality of life of people and the productivity of the core business (3.1.7)

107 Note 1 to entry: Both terms facility management and facilities management can be used synonymously. In this
108 document they are both referred to as FM.

109 3.1.2
110 internal service provision
111 in-house

112 delivery and management of a service (3.5.3) by staff employed by the demand organization (3.3.1.1)

113 3.1.3
114 support service
115 non-primary activity (3.5.2) delivered in support of core business (3.1.7)

116 3.1.3.1
117 facility service
118 support provision to the primary activities (3.7.4) of an organization (3.3.1), delivered by an internal or external
119 provider

120 3.1.3.2
121 facility process
122 process (3.5.1) which is integrated and managed by a facility management (3.1.1) organization (3.3.1)
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123 3.1.4 (standards.iteh.ai)
124 need
125 expectation, specific or abstract, from the demand organization (3.3.1.1) which is essential to enable the
126 achievement of the core purpose and key objectivesISO/DIS 18480-1
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127 Note 1 to entry: The relationship between need, 94ab7f25f295/iso-dis-18480-1
requirement, demand, specification and service level is shown in
128 figure 1.

129

130 Figure 1 — Relation between the terms need, requirement, demand, specification and service level

131 3.1.4.1
132 requirement
133 need (3.1.4) or expectation that is stated, generally implied or obligatory

134 Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization (3.3.1) and
135 interested parties (3.3.3) that the need or expectation under consideration is implied.

136 Note 2 to entry: A specified requirement is one that is stated, for example in documented information (3.7.7).

137 [SOURCE: ISO/IEC Directives, Part 1, Annex SL, Appendix 2, 3.03]

138 3.1.4.2
139 demand
140 stated requirement (3.1.4.1) for a service (3.5.3) or goods to be delivered

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141 3.1.4.3
142 service level
143 complete description of requirements (3.1.4.1) of a product (3.5.1.1), process (3.5.1) or system (3.5.4) with
144 their characteristics

145 3.1.4.3.1
146 service level agreement
147 SLA
148 document which has been agreed between the demand organization (3.3.1.1) and a service provider (3.1.5)
149 on performance (3.8.3), measurement (3.8.1) and conditions of service (3.5.3) delivery

150 3.1.5
151 service provider
152 organization (3.3.1) that delivers one or more facility services (3.1.3.1)

153 Note 1 to entry: A service provider can be internal or external to the demand organization (3.3.1.1).

154 3.1.6
155 workplace
156 physical location where work is performed

157 3.1.6.1
158 work station
159 location containing furniture and supporting equipment (including telephony, IT and power connections) that is
160 legally compliant, specifically designed or suitable for work-related activities (3.5.2) and is suitable for
161 permanent use iTeh STANDARD PREVIEW
162 3.1.7 (standards.iteh.ai)
163 core business
164 entity (3.7.11) from which needs (3.1.4) are derived
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165
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3.2 Asset related terms
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166 3.2.1
167 asset
168 item, thing or entity (3.7.11) that has potential or actual value to an organization (3.3.1)

169 [SOURCE: ISO 55000:2014, 3.2.1]

170 3.2.1.1
171 asset management
172 coordinated activity (3.5.2) of an organization (3.3.1) to realize value from assets (3.2.1)

173 [SOURCE: ISO 55000:2014, 3.3.1]

174 3.2.2
175 real estate
176 immoveable property including structures, grounds and undeveloped land

177 3.2.3
178 built environment
179 collection of buildings, external works (landscaped areas), infrastructure (3.2.3.1) and other construction
180 works within an area

181 3.2.3.1
182 infrastructure
183 system (3.5.4) of facilities (3.2.3.2), equipment, and services (3.5.3) needed for the operation of an
184 organization (3.3.1)

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185 [SOURCE: ISO 9000:2005(en), 3.3.1]

186 3.2.3.2
187 facility
188 collection of assets (3.2.1) which is built, installed or established to serve an entity's (3.7.11) needs (3.1.4)

189 3.3 People related terms

190 3.3.1
191 organization
192 person or group of people that has its own functions with responsibilities, authorities and relationships to
193 achieve its objectives (3.7.8)

194 Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,
195 enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public
196 or private.

197 [SOURCE: ISO/IEC Directives, Part 1, Annex SL, Appendix 2, 3.01]

198 3.3.1.1
199 demand organization
200 entity (3.7.11) which has a need (3.1.4) and the authority to incur costs to have requirements (3.1.4.1) met

201 Note 1 to entry: This is typically an authorized representative within a functional unit of an organization (3.3.1).

202 3.3.2
203 top management
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204 executive management (standards.iteh.ai)
205 person or group of people who directs and controls an organization (3.3.1) at the highest level

206 Note 1 to entry: ISO/DISauthority

Top management has the power to delegate 18480-1 and provide resources within the organization.
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207 Note 2 to entry: If the scope of the management system (3.7.5) covers only part of an organization,
94ab7f25f295/iso-dis-18480-1 then top
208 management refers to those who direct and control that part of the organization.

209 [SOURCE: ISO/IEC Directives, Part 1, Annex SL, Appendix 2, 3.05, modified – executive management added
210 as an admitted term]

211 3.3.3
212 interested party
213 stakeholder
214 person or organization (3.3.1) that can affect, be affected by, or perceive itself to be affected by a decision or
215 activity (3.5.2)

216 [SOURCE: ISO/IEC Directives, Part 1, Annex SL, Appendix 2, 3.02]

217 3.3.4
218 competence
219 ability to apply knowledge and skills to achieve intended results

220 [SOURCE: ISO/IEC Directives, Part 1, Annex SL, Appendix 2, 3.10]

221 3.3.5
222 end user
223 person or organization (3.3.1) which uses products (3.5.1.1) or services (3.5.3) from a supplier

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224 3.4 Sourcing related terms

225 3.4.1
226 contract
227 legal agreement under which two parties undertake to exchange a product (3.5.1.1) for a payment (that is, to
228 do business)

229 3.4.1.1
230 specification
231 detailed description of the essential performance (3.8.3) and/or technical requirements (3.1.4.1) for services
232 (3.5.3) or goods and processes (3.5.1) set out by the demand organization (3.3.1.1) to make clear to the
233 service provider (3.1.5) the requirements (3.1.4.1) to be met

234 Note 1 to entry: The documentary interface between the needs (3.1.4) of the demand organization and the activities
235 (3.5.2) of the service provider.

236 3.4.1.2
237 mobilization
238 phase to establish and implement all resources, systems (3.5.4), data and procedures prior to taking full
239 responsibility for the facility services (3.1.3.1) to be delivered as specified in the facility management (3.1.1)
240 agreement

241 Note 1 to entry: Start up can also be used in this context.

242 3.4.1.3
243 demobilization
244
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245 provider (3.1.5) as specified in the facility management (3.1.1) agreement
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246 3.4.2
247 subcontracting ISO/DIS 18480-1
248 https://standards.iteh.ai/catalog/standards/sist/155f8158-a933-4fa7-810a-
process (3.5.1) of engaging a subcontractor (3.4.2.1)
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249 3.4.2.1
250 subcontractor
251 organization (3.3.1) engaged by the service provider (3.1.5) to perform a specific portion of a facility service
252 (3.1.3.1)

253 3.4.3
254 sourcing
255 practice which identifies, evaluates and engages service providers (3.1.5) to deliver a service (3.5.3) or goods
256 to meet a specification (3.4.1.1)

257 3.4.3.1
258 procurement
259 process (3.5.1) of acquisition of services (3.5.3) or goods in exchange for financial compensation

260 3.4.3.2
261 supply chain
262 system (3.5.4) of organizations (3.3.1), people, activities (3.5.2), information, and resources involved in
263 delivering a product (3.5.1.1) or service (3.5.3) to an end user (3.3.5) from a supplier

264 3.4.3.3
265 outsource (verb)
266 make an arrangement where an external organization (3.3.1) performs part of an organization’s function or
267 process (3.5.1)

268 Note 1 to entry: An external organization is outside the scope of the management system (3.7.5), although the
269 outsourced (3.4.3.3) function or process is within the scope.

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