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Visit and Report Writing_78

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21 views

Visit and Report Writing_78

Uploaded by

Muskan Kumawat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Sector 29, Pradhikaran, Akurdi, Pune - Maharashtra, INDIA 411044

(Establishment by Maharashtra Act No. LXIII of 2017 Government of India)

Visit And Report writing on

"Visit and Report Writing: bhaiya ki pharmacy ka naam aur fir location "
Submitted in partial fulfilment of the requirements for the course
Sales and Distribution Management

by

Deven Kumavat - 20220301078

Under the guidance of

Mr. Prasad Deshpande

(Course Faculty)
Assignment No. 3

1. No. of employees in the store (including owner), How many family


members (& who all – Father / Mother / Elder Brother / Elder Sister or any
other relatives) are involved in decision making.

A. Matoshri Medical Store employs three workers, including the owner. All employees are
involved in decision-making processes for the business, ensuring collaborative contributions
that help the store run smoothly.
This approach of seeking input from employees is particularly effective in building trust and
fostering a sense of ownership among workers. Since the business is family-run, decisions are
made with mutual understanding and consideration of everyone's input.
The owner’s family members, such as parents, siblings, or other relatives, are often
consulted before key decisions are implemented. This setup highlights the personal and
closely-knit nature of the business.

2. While appointing any staff, which skills are required for your business /
store?
A. As a family business, priority is given to hiring family members. This ensures trust,
loyalty, and ease in managing the store, as family members are more invested in the
business's success.
Outsiders are considered for employment only if there are no family members available or
willing to take up the position. In such cases, the employees need to possess the following
skills:
 Knowledge of Medicines: Understanding the basics of commonly used medicines and
medical supplies.
 Customer Service Skills: Ability to interact politely and effectively with customers.
 Accounting and Billing Knowledge: Familiarity with handling cash, preparing bills,
and using billing software.
 Inventory Management: Skills to track stock levels and restock items efficiently.

3. When the payment to staff is given - on Daily / Weekly / Monthly basis.


A. Payments to staff is monthly by default. However, because all employees are family
members, the payment schedule is highly flexible.
In cases where family members need funds urgently, the owner provides payments in
advance. For example, one relative was paid in advance for up to six months during a
financial emergency. This flexibility highlights the personal nature of the business.

4. Any incentive scheme to staff is given & when?


A. There is no formal incentive scheme in place at Matoshri Medical Store.
However, employees (family members) enjoy a non-monetary benefit—they are allowed to
use products from the medical store (like medicines or healthcare items) without any
payment. This acts as a substitute for traditional incentives and reinforces the close-knit
family culture.

5. What is the Speciality of the business / shop?


A. The speciality of Matoshri Medical Store lies in its focus on selling high-quality
pharmaceutical products and healthcare essentials to the local community.
The store caters to the needs of residents, hostel students, and nearby offices by offering a
wide range of medicines, personal care items, and over-the-counter (OTC) drugs.
Its proximity to several hostels makes it a go-to destination for students seeking affordable
and easily accessible medical supplies.

6. When this shop was started?


A. The shop was established in 2021, during the COVID-19 pandemic.
During this time, there was a surge in demand for medical supplies, including masks,
sanitizers, and essential medicines. The store was opened to address these urgent healthcare
needs and support the community.
The timing of the store’s opening demonstrates the owner’s entrepreneurial spirit in
recognizing an opportunity to serve the public during a crisis.

7. Which permissions you took (from local govt.) while opening this store?
A. To open a medical store in India, the following permissions and registrations are required:
1. Drug License:
o Issued by the State Drug Control Organization under the Drugs and Cosmetics
Act, 1940.
o Mandatory for selling pharmaceutical products.
2. GST Registration:
o Needed for tax compliance and legal operations.
o Enables the store to generate GST-compliant invoices and claim input tax
credit.
3. Shop and Establishment License:
o Required to comply with labour laws and ensure the proper functioning of the
store.
4. Pharmacist Registration Certificate:
o A qualified and registered pharmacist must be employed at the store. The
pharmacist needs to be registered with the State Pharmacy Council.
5. Municipality License:
o Permission from the local municipal corporation to operate the shop within its
jurisdiction.
6. Fire Safety License (Optional):
o Depending on the location, some municipal authorities may require a fire
safety certificate.

8. How many wholesalers supply the products?


A. he stores is supplied by 20+ wholesalers, ensuring a diverse and consistent supply of
medicines and medical products.
Multiple suppliers help maintain stock availability and reduce dependence on any single
wholesaler.

1. How many times (in a week) wholesalers sales staff visit your shop?
A. The frequency of wholesaler visits depends on:
 Consumer Demand: Higher demand for certain medicines (e.g., during flu season)
prompts more frequent visits.
 Stock Turnover: Products that sell quickly require more frequent restocking.

2. Do you get credit facility? How many days?


A. Wholesalers provide credit facilities to the store. The credit peri
od varies based on the supplier relationship:
 15 days: Short-term credit for frequently purchased items.
 1 month: Standard credit for most purchases.

 6 months: Extended credit for high-value or bulk purchases.

9. For how many days/months inventory is maintained?


A. Inventory is maintained based on demand:
 15 days: Fast-moving items like common medicines.
 6 months: Long-lasting or slow-moving items to ensure availability.

10.Which products are stocked in large quantity in the store? & Why?
A. Products like contraceptives (e.g., condoms) are stocked in large quantities because the
store is located near several hostels.
This ensures high availability for students and young adults who frequently purchase such
items.

11.What are your plans for expansion?


A. The shop owner plans to expand carefully and in alignment with the values of trust and
accountability.
Key Requirement: The pharmacist handling the medical store in the future should be a
close relative or family member. This is because family members are seen as trustworthy and
more aligned with the store’s ethics and operational standards.
The owner prioritizes maintaining the store’s reputation for accurate service and reliability
over rapid expansion. Future expansions may include increasing inventory, diversifying
product categories, or extending store hours to cater to a larger customer base within the local
community.
12.What is the Refund / Replacement policy?
A. The store has a strict refund and replacement policy:
 Refunds are allowed if the product seal is not broken, ensuring the safety and usability
of returned products.
 Replacement is available for products that are defective, damaged during delivery, or
incorrectly sold. The owner prioritizes customer satisfaction by offering easy
replacements for genuine cases.
This policy minimizes financial loss while maintaining goodwill among customers.
Customers are informed about these terms during the sale to avoid misunderstandings.

13.How the defective product is sent back to wholesaler / manufacturing


company?
A. Process: The defective product is returned to the wholesaler or manufacturing
company as soon as it is identified.
Within an hour of detection, the store contacts the supplier to report the defective product
and arrange for its pickup or exchange.
The process is streamlined, ensuring that defective items are quickly removed from stock,
preventing potential harm to consumers or loss of trust.
The owner follows up regularly with wholesalers to maintain transparency and
accountability.

14. What procedure the company follow for the defective product (e.g.
credit is given or product is replaced free of cost).
A. For defective products returned to wholesalers or manufacturers, the
following procedure is followed:
 Free Replacement: If the seal of the product is intact, the supplier
replaces the defective product free of cost.
 Credit Facility: In cases where replacement is not immediately possible,
the supplier offers a credit note for the returned item. This credit can be
adjusted against future purchases.
This approach ensures that the store’s inventory remains up-to-date without
bearing unnecessary losses.

15.How many new customers have been added in last 6 months?


A. On average, the store gains around 10–20 new customers per month.
Over the last six months, approximately 60–120 new customers have been
added.
The increase in customer base is attributed to the store's reliable service,
proximity to hostels and residential areas, and the availability of essential
medicines and healthcare products.

16.Do you maintain customer data?


A. Yes, customer data is maintained with the help of a computer and internet system.
This ensures organized records of transactions and helps in tracking customer preferences,
which is useful for personalized service.

1. In what format (Name, Phone Number & Address – In Written Format


A. in any notebook OR In Mobile Phone).
The data is recorded in the following format:
1. Name of the Customer.
2. Phone Number.
3. Medicine Details (Name of the medicine purchased and its
dosage).
This structured format helps in managing repeat orders and understanding
customer buying patterns.

17.Do you use digital marketing for promotion of your store? Is it done by
store employee/owner/by digital marketing company?
The store currently has a limited digital presence. It primarily relies on traditional marketing
methods, such as distributing visiting cards and being listed on Google Maps for visibility.

1. If yes, which social media platform you use?


The owner does not use social media platforms like Instagram or Facebook. However,
WhatsApp is used to receive and confirm orders from customers.
2. If no, can you give this job to DYPIU students?
When asked about involving DYPIU students for digital marketing, the owner mentioned that
marketing requirements are minimal because the store serves a local radius of 2–3
kilometres. Hence, there is no current need for elaborate digital marketing strategies.

18.What type of advertising you do & its frequency (E.g. adv in local
newspaper, distribution of pamphlet, Adv in cable TV / Radio)?
A. The store relies on visiting cards as the primary advertising tool.
These cards are distributed to nearby hostels, residential areas, and workplaces to create
awareness about the store.
No advertisements are placed in newspapers, pamphlets, or on TV/radio due to the limited
geographic scope of the store’s operations.

 19.How do you deal with annoyed customer?


A. The owner emphasizes patience and professionalism when dealing with annoyed
or dissatisfied customers.
 Common Issues:
o Many customers are unsure about what medicine to purchase, leading to
confusion and frustration.
o Some customers behave rudely due to personal stress or urgency.
Approach to Resolving Issues:
1. Listening: The owner listens carefully to the customer’s complaints to understand
their concerns.
2. Problem Solving: Offers solutions, such as checking for alternative medicines or
providing clear explanations.
3. Calm Demeanour: The owner ensures that interactions remain calm and respectful,
even in challenging situations.

20.Any other information that stores manager / owner wants to share.


A. The owner shared his journey in the medical retail business:
He worked as a medical store employee for over 10 years before opening Matoshri Medical
in 2021.
When the store was initially opened, it was a small establishment. Over the years, it has
doubled in size, reflecting the store's growth and success.
The owner expressed satisfaction with the progress of the business and plans to continue
running it with the same dedication and family-oriented approach in the future.

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