CALL CENTER SOLUTION

Your call center operation requires a

proactive, scalable, end-to-end solution to
monitor and manage processed and systems.
*astTECS® call center solution is just what
you need. It provides visibility and control over the
performance and productivity of your call center.
*astTECS® call center solution has all the
features associated with high end and high cost
proprietory call center solutions.

KEY OFFERING

• Automatic call distribution NEW

*astMonitor
• Interactive voice response VICIDial Agent Monitoring App
• Voice logger
• Voice blasting
• Hosted dialer
• CRM & SMS integration
• WhatsApp integration
• Chat integration
• Multi language support
• Live/current agent monitoring
• Report and campaign statistics
• Voicemail to email
• Missed call alert on agent screen
• Call history search and dial option
Monitor your agent activities in your phone anytime anywhere.
• Feedback IVR Download the APP from
• Sticky agent and account based call routing

*astTECS® Edge

• GSM predictive dialer • IVR database retrieval

• Auto change of the campaign • Click to call from website
according to time zone • Dial-in/dial out multiparty conference
• Automatic agent account lock

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*astTECS® Outbound Call Center Suite

*astTECS® predictive dialer effectively integrates all outbound processes (Telemarkeitng, Sales, Surveys, Collections)
with the life cycle. It precisely manages outbound calling to acheive maximum productivity by supporting various
campaign and list management strategies.

Manual Dialing Predictive Dialing

Waiting for Dial Tone Waiting for Call
Dial Number Actual Talk Time
Busy Signal
No Answer VS
Answering Machine
Other
Actual Talk Time

In 1 hour - 15 Minutes Talk Time | 45 Minutes Dead Time 48 Minutes Talk Time | 12 Minutes Dead Time

FEATURES • Manual, progressive & predictive dialing • Call forward and three way conferencing
• Outbound ACD • DNC list management
• Longest idle agent based routing • Agent call intervention
• Call back scheduling • Real time supervision
• Multiple campaign management • Music on hold
• Multiple dialing modes • Call transfer
• Agent inter dialing support • Call retrieval

*astTECS® Inbound Call Center Suite

*astTECS® inbound solution can provide substantial improvement to the productivity of your call center. Skill based
routing organizes incoming calls and route them to the most appropriate agents

FEATURES • Interactive voice response

• Automatic call distribution
• Skill based routing
• Inbound call pop up
• Most idle agent based routing
• Real time supervision
• Agent call intervention
• Call back scheduling
• Call conferencing

LOGICAL PARTITIONING
*astTECS® Products are 100% logically partitioned as per the requirements of Indian Telecom Regulations.
*astTECS logical partitioning features can control calls based on pre-defined configuration, thereby logically
separating cross flow of calls between your private & public network.

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 Dash Board

INBOUND SCREEN

REALTIME SCREEN
OUTBOUND SCREEN

Voice files
Call Center Analytics:

With analytics feature get detail reports on

• Agent behaviour
• Outliers detection
• Profiling
• QA conformance Analysis result of voice files

• Gap analysis

Hosted Dialer Solution:

*astTECS® GSM Dialer *astTECS hosted dialer solution is a plug and play
technology for international call centers and is intended
for those call centers who want to operate on OPEX model

VoIP Minutes:
*astTECS VoIP minutes solution helps to save 91%
on international phone bills. We offer
Run your domestic process with • Widest coverage, A – Z minutes & DID's.
*astTECS® GSM dialer and reduce • HD Voice Quality
your telecom expenses by 50%. It
also help the enterprise to increase the
• Scalable and flexible as per business requirement
sales turnaround and effective • Easy to set up & configure.
utilization of leads. • Compatible with legacy EPABX and IP PBX

www.astTECS.com
Architecture

*astC5 - for 5 agents *astC60 - for 60 agents

PRODUCT *astC10 - for 10 agents *astC100 - for 100 agents
BUNDLES: *astC30 - for 30 agents
* Upgradable by clustering / compatible with PRI, GSM & VoIP

Technical Specification

INTERFACES: CODECS : ADPCM, G.711(A-Law & u-Law) G.722,

Network Interface : 2X Ethernet 10/100/1000 base-RJ-45 G.723.1(pass through), G.726, G.729
(through purchase of a commercial
ISDN : PRI interface (optional) license), GSM, iLBC, Linear, LPC-10 Speex
PROTOCOLS: PRI Card : T1/E1 port with optimum PCI interface
VoIP : SIP, H.323, MGCP, SCCP, IAX2 DIMENSIONS : 2U/4U Form factor chasis
ISDN : PRI DSS 1 (Q931,National variant) POWER : 100-240 VAC, 450 W
Mobile : GSM 850/1800/1900 Mhz channels TEMPERATURE: : 0 - 50 degree celsius
HUMIDITY : 40-60%

About *astTECS®:
*astTECS® is leader in end to end unified communications, offering wide range of cutting
edge enterprise telecom products based on open source technology. We also provides world Compliant
class 24X7 support to global customers through our in-house Global Support Management Hardwares
Center (GSMC).

CORPORATE OFFICE: BRANCH OFFICE:

astTECS Communications Pvt. Ltd.
# 35, K.R. Layout, Domlur, Bangalore – 560071. India: Mumbai | Hyderabad | Coimbatore | Delhi | Jaipur | Ahmadabad | Chennai | Pune | Indore
Karnataka, India | Kolkata | Cochin | Nagpur | Goa | Lucknow | Chandigarh | Puducherry | Asia: Sri lanka |
Mobile : +91 9886914806 / 9900000966 Thailand | Cambodia | Afghanistan | Myanmar | Nepal | Middle East: UAE | Saudi Arabia | Bahrain
Land lines : 080 – 66406640 | Kuwait | Qatar | Fiji | Europe: Germany | Central America: Colombia | US: Illinois | Missouri |
[email protected] Africa: Egypt | South Africa | Nigeria | Botswana | Ghana | Kenya | Ivory Coast | Palau

www.astTECS.com