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Sneh Deep_Required Assignment_17.3_Implementing AI Strategies

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9 views

Sneh Deep_Required Assignment_17.3_Implementing AI Strategies

Uploaded by

sneh1306
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© © All Rights Reserved
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Download as DOCX, PDF, TXT or read online on Scribd
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A. Discuss two advantages of implementing AI in the company's operations and decision-making processes.

Explain how AI can enhance efficiency, productivity or customer satisfaction.

Two advantages of implementing AI in the company's operations and decision-making processes are:
1. AI can analyse large amounts of data. It can make data-driven decisions with speed and accuracy. It can
identify patterns, trends and insights that may not be apparent to humans, enabling better decision-making
in different areas.
2. AI is capable of processing and analysing large volumes of data quickly and efficiently. It can uncover hidden
patterns and insights in vast datasets, leading to better data-driven decision-making and predictions.
Efficiency: AI can optimise processes and workflows, reducing errors and improving efficiency.
Machine learning algorithms can learn from historical data and continuously refine and improve their
performance over time, leading to be a more efficient systems and operations.
Productivity: AI enables automation of repetitive and mundane tasks, freeing up human resources for more
complex and creative work. This leads to increased productivity.
Customer Satisfaction: AI algorithms can analyse user data and preferences to deliver personalised
experiences. This is evident in Personalised recommendations on streaming platforms and Targeted
advertising and personalised product recommendations in e-commerce. This leads to improved customer
satisfaction and engagement. Moreover, AI-powered systems and chatbots can operate round the clock,
providing services and support to users without human intervention. This enables businesses to offer
customer support, information, and services at any time, thus improving customer satisfaction.

B. Identify two disadvantages or challenges associated with AI adoption. Consider factors such as data privacy,
ethical concerns or potential job displacement.

Following are the challenges associated with AI adoption:


1. Security and Privacy Concerns: As AI systems become more integrated into our daily lives, concerns around
security and privacy have become more pressing. AI systems are vulnerable to cyberattacks. The data they
collect may be misused or compromised, posing significant risks to individuals and organisations.
2. Ethical Concerns: AI systems can be biased and discriminatory, which can lead to self-fulfilling prophecies and
stigmatization. This can be due to biases in the data used to train the AI, or biases in the program
developers.
3. Job displacement: Given the various advantages of AI including automation of repetitive tasks, it has the
potential to free up human resources for more complex and creative work. Such repetitive tasks currently
done by humans could therefore be done by AI, particularly in industries like manufacturing, logistics,
customer service and more.

C. Present a scenario where the company successfully leveraged AI to improve a specific aspect of its
operations. Also, provide a scenario where the implementation of AI technologies faced challenges or
limitations, and how the company addressed or mitigated them.

One example of AI being used for logistics is the case of DHL, a global logistics company. The company has
implemented an AI-powered platform, which is designed to optimise its logistics operations and improve
delivery efficiency. The platform uses machine learning algorithms to analyse data from sensors and other
sources, and make real-time recommendations for optimising delivery routes, vehicle usage, and delivery
schedules. The system can identify patterns in delivery behaviour and make recommendations for reducing
waste and increasing efficiency. Since implementing the AI-powered platform, DHL has reported significant
improvements in delivery efficiency and customer satisfaction. The system has helped the company to reduce
delivery times, minimise fuel consumption, and improve overall productivity.

AI systems function by being trained on a set of data relevant to the topic they are tackling. However, companies
often struggle to “feed” their AI algorithms with the right quality or volume of data necessary, either because
they don’t have access to it or because that quantity doesn’t yet exist. This imbalance can lead to discrepant or
even discriminatory results when operating your AI system. This issue, otherwise known as the bias problem,
can be prevented if you make sure to use representative and high-quality data. In addition, it would be best to
start your AI journey with simpler algorithms that you can easily comprehend, control for bias, and modify
accordingly.

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