Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+

Biên soạn và giảng dạy: Cô Vũ Thị Mai Phương || Độc quyền và duy nhất tại: Ngoaingu24h.vn

TÀI LIỆU ĐỘC QUYỀN ĐI KÈM KHÓA HỌC

BỘ ĐỀ 2022 : ĐỀ THI THỬ SÁT ĐỀ THI THẬT NHẤT
ĐỀ SỐ 06
Tài liệu thuộc khóa: Luyện bộ đề
TOEIC NEW FORMAT sát đề thi thật
Cô Vũ Thị Mai Phương

PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given
below each sentence. Select the best answer to complete the sentence. The mark the letter (A), (B), (C) or
(D) on your answer sheet.

101. Chef Daniels impresses customers with 105. The schedule of events for the music
______ sophisticated entrees. ______ will be posted on Friday.
(A) his (A) festival
(B) him (B) situation
(C) himself (C) instrument
(D) he (D) issue

102. Oil production ______ 5 percent from 106. When processing a medical leave
January to February. request, the attending physician must fill out
(A) drop a form ______.
(B) to drop (A) completes
(C) dropping (B) completed
(D) dropped (C) completely
(D) completeness
103. Ms. Ito has ______ suggestions to resolve
the computer problems. 107. Many fashion stylists _______ their
(A) help online portfolios on a regular basis.
(B) helper (A) dress
(C) helped (B) invite
(D) helpful (C) range
(D) update
104. The Vidorn Hotel ______ to construct a
fountain in the front entryway. 108. All flights were delayed three hours
(A) matches because of a heavy blanket of ______.
(B) plants (A) fog
(C) tells (B) fogger
(D) praises (C) foggy
(D) fogged

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Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+
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109. The Northwick Orchestra will perform later 114. Our factory in Mannheim was upgraded
this month ______ Reverbury Hall. last year, but the loading dock _____ needs
(A) at work.
(B) up (A) such
(C) on (B) very
(D) of (C) still
(D) even
110. Only staff ______ based in the Toronto
office may reserve the conference room. 115. The recently ______ mayor said she
(A) possibly plans to address the town’s traffic problems
(B) currently soon.
(C) immediately (A) electing
(D) exactly (B) election
(C) elected
111. ______ of the employees have placed their (D) elects
order for a new standing desk.
(A) Any 116. Mr. Kim’s research reveals that types of
(B) Several hay differ ______ in their nutritional content.
(C) Another (A) significant
(D) Either (B) signify
(C) significance
112. Betsy Riley will seek support from ______ (D) significantly
volunteers for our revised museum tours.
(A) former 117. Let us extend our warmest welcome
(B) following ______ Mr. Lam Keong Wu, our new vice
(C) entire president of marketing.
(D) gradual (A) to
(B) under
113. Casorama customers receive store ______ (C) against
instead of a cash refund upon returning an item. (D) in
(A) acceptance
(B) training 118. The latest polling shows increased
(C) preference public ______ for the stadium renovation
(D) credit project.
(A) approve
(B) approval
(C) approving
(D) approvingly

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Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+
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119. Oshka Landscape Supply revenue is highly 124. Be sure to ______ the wireless Internet
______ on seasonal sales. option on your company mobile phone to
(A) extensive avoid additional data fees.
(B) dependent (A) return
(C) accessible (B) pull
(D) insightful (C) enable
(D) inflate
120. Tourism in Cork has slowed in recent weeks
______ the unseasonably cold weather. 125. The CEO of True Home Estates
(A) as long as ______hires agents who have overcome
(B) in case of obstacles in their lives.
(C) because of (A) soon
(D) except for (B) most
(C) enough
121. The Aznet Foundation is offering three (D) always
$5,000 grants to entrepreneurs with the most
______ business ideas. 126. To receive payment, vendors must
(A) imagine submit an invoice online ______ twenty
(B) imagining business days of finishing a project.
(C) imaginative (A) whether
(D) imagination (B) whose
(C) within .
122. Based on her ______ performance, Ms. (D) while
Soares is likely to do quite well in the 50-meter
race. 127. ______ opening a bakery, Mr. Laxalt
(A) neither had worked in the food industry for fifteen
(B) past years.
(C) apart (A) Prior to
(D) twice (B) Although
(C) Then
123. The manual provides a basic _____ of the (D) If
R25100 camera’s primary features.
(A) overview 128. Investors’ initial fears were calmed by
(B) adviser the ______ sales report issued this week.
(C) challenge (A) remote
(D) instance (B) attentive
(C) reassuring
(D) restful

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Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+
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129. One distinctive aspect of the painter Chapin 130. Ramirez Instruments high-quality
Kurek’s portrait style is her almost comic ______ acoustic guitars for over a century.
of facial features. (A) to be designed
(A) exaggerate (B) has been designing
(B) exaggerated (C) was designed
(C) exaggeratedly (D) is designing
(D) exaggeration

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Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+
Biên soạn và giảng dạy: Cô Vũ Thị Mai Phương || Độc quyền và duy nhất tại: Ngoaingu24h.vn

PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four
answer choices for each question are given below the text. Select the best answer to complete the text.
Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following letter.

9 October
Eva Archer, Owner
Archer Cafe
40 Thorpe Street
Port Fairy VIC 3284
Dear Ms. Archer:
An inspection of your restaurant was conducted on 16 September by (131) _____ of the
Department of Health and Safety. (132) _____. The purpose of the inspection was to
confirm that your business is in compliance with all local regulations and that all (133)
_____ permits are up-to-date. The Department has determined that all regulations are being
followed (134) ______. Therefore, no further action is required on your part.
Sincerely,
Oliver Wu
Department of Health and Safety

131. (A) represents 133. (A) meaningful

(B) representative (B) fortunate
(C) representatives (C) persistent
(D) representations (D) necessary

132. (A) Such visits are conducted once a year. 134. (A) potentially
(B) The restaurant will be closed for inspection. (B) satisfactorily
(C) Regulations are posted on our Web site. (C) inconsistently
(D) The department opens at 9:00 A.M. (D) temporarily

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Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+
Biên soạn và giảng dạy: Cô Vũ Thị Mai Phương || Độc quyền và duy nhất tại: Ngoaingu24h.vn

Questions 135-138 refer to the following e-mail.

To: Certain Boutique [email protected]

From: Premium Thai Candles [email protected]
Date: October 28
Subject: Order status
Dear Customer,
We are delighted (135) _____ you as a customer of Premium Thai Candles. Your wholesale
order for 40 boxes of candles is being processed. (136) _____.
Most of your order is currently in stock and will arrive in the United Kingdom within ten
days. (137) _____, please advised that the rose-scented candles are on back order. They
will be available three weeks from now, and we will ship them as soon as possible.
We sincerely hope that you are happy with your (138) _____ order as a new customer of
Premium Thai Candles.
Best,
Samaraya Sharma

135. (A) welcome 137. (A) However

(B) welcomed (B) Given that
(C) will welcome (C) As you can imagine
(D) to welcome (D) At that point

136. (A) Save now on this limited-time 138. (A) proper

offer. (B) usual
(B) Thank you for the purchase. (C) initial
(C) We have other boxes, too. (D) rapid
(D) Our Web site is now available.

Questions 139-142 refer to the following article.

GREENWAY (December 15) — The country’s employment rose by over 40,000 jobs
during October and November, (139) _____ government statistics just released. The biggest
increase was in the retail sector, with 9,000 new jobs created. The service sector came in
(140) _____ in overall activity with 8,400 added jobs. Professional and business services
gained jobs as well. Health services and education each saw strong gains with 4,200 jobs.
(141) ______. By company size, medium-sized businesses of 50 to 499 employees hired
the most workers. Large businesses of 500 or more employees hired 12,000 workers. “The
job market remains robust, and we (142) _____ it to continue”, said economist Keisha Hou.

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Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+
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139. (A) because 141. (A) Utilities stocks rose about 5 percent
(B) whereas on average.
(C) according to (B) However, a new car manufacturing plant
(D) instead of will open next month.
(C) The only sector with zero growth was
140. (A) last agriculture.
(B) second (D) College enrollment increased by only 4
(C) primary percent.
(D) best
142. (A) expect
(B) expecting
(C) expected
(D) expectant

Questions 143-146 refer to the following notice.

Loffler Mobile Banking

In the coming weeks, Loffler Bank will be making upgrades to its mobile application to
provide a more secure and user-friendly experience. Customers will now be able to view
all their Loffler accounts simultaneously and enjoy (143) _____ security through a
fingerprint identification scan. (144) ______, users may now customize their online
dashboard to track their expenses and budgets.
Changes can prove to be challenging for individuals, particularly in light of rapid
technological advancement. (145) _____. Therefore, should you ever need assistance (146)
______ any of the features of our app, call us at 555-0133 or visit us online at
www.lofflerbank.com/faq.

143. (A) enhance 145. (A) The new security measures aim to
(B) enhanced fix this problem.
(C) enhancing (B) We will be monitoring this development
(D) enhancement closely.
(C) Our team members are well aware of
144. (A) Additionally this fact.
(B) Consequently (D) We sincerely apologize for this mistake.
(C) Ultimately
(D) Conversely 146. (A) over
(B) for
(C) by
(D) with

Vì quyền lợi chính đáng của chính các em. TUYỆT ĐỐI KHÔNG chia sẻ tài liệu ĐỘC QUYỀN này cho người khác!
Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+
Biên soạn và giảng dạy: Cô Vũ Thị Mai Phương || Độc quyền và duy nhất tại: Ngoaingu24h.vn

PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best
answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following advertisement.

http://www.yummygoodfoods.com
Yummy Good Foods
Is nutrition important to you?
Do you like high-quality, natural products?
Are you short on time?
Then consider our healthy, nutritional meals shipped right to your door! Yummy Good
Foods is having a special one-time offer. We will send your first week of delicious meals
from our Healthy Meal menu with complimentary shipping!
Go to www.yummygoodfoods.com and enter code: Ber.erHealth4Me.
Offer valid through June with your first monthly purchase.

147. What is being advertised? 148. What is indicated about Kendricks

(A) The recent relocation of a business Appliances?
(B) The grand opening of a branch store (A) It has been in business for one year.
(C) A special promotion for local residents (B) It has a store on Broad Avenue.
(D) The introduction of new product brands (C) Its delivery service is limited to South
Waterfront.
(D) Its hours are extended on the weekend.

Questions 149-150 refer to the following memo.

MEMO
To: All Eastland Regional Hospital staff
From: Patrick Menzales
Date: February 1
Subject: Referrals
Eastland Regional Hospital is planning to hire more registered nurses, x-ray technicians,
and cafeteria and housekeeping staff. We will be holding a hiring and information event on
Wednesday, February 27, from 2 P.M. to 5 P.M. in the Winkler Auditorium. If you have
friends or family interested in working here, this is a great opportunity for them to find out
about open positions. There is no fee for entry. It is not necessary to make an appointment.
As a valued employee, you will receive a bonus if you refer a candidate who is hired and
whose employment lasts at least three months. Ask the candidate to include your name on
the application in the space labeled “referred by.” The bonus will be added to your
paycheck.
Please contact me if you have any questions.

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149. What is indicated about the hiring and 150. What does Mr. Menzales encourage
information event? employees to do?
(A) It will be held in the cafeteria. (A)Volunteer to lead a project
(B) An admission fee will be charged. (B) Refer applicants for employment
(C) It will take place in the afternoon. (C) Earn a bonus by working overtime
(D) Attendees will be asked to register in (D) Apply for a better-paying position
advance.

Questions 151-152 refer to the following notice.

Meeting of the Chelmsbury Civic Association

Where: Alvar Madsen Community Center, 4141 Hoover Road
When: Tuesday, June 14, 7:00 p.m.-8:30 P.M.
Agenda
• Introduce new neighbors
• Update on road construction
• Election of vice president
• Refreshments
Please note:
We are currently collecting dues for the year. The dues are $25. If you have not yet paid
your dues, please do so. You may pay at the meeting, or you may send your payment to
Bob Robsen at 595 Shelton Drive.
We hope to see you at the meeting!
Susan Wolfe, President, Chelmsbury Civic Association
784 Harmony Drive

151. What is stated about the upcoming meeting? 152. What is true about Mr. Robsen?
(A) It will be held on Harmony Drive. (A) He is the vice president of the
(B) It will include voting for an office. association.
(C) It will be led by Mr. Robsen. (B) He forgot to pay his membership fee.
(D) It will have a speaker from the local (C) He provides refreshments at meetings.
community center. (D) He collects association members’ dues

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Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+
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Questions 153-154 refer to the following text-message chain.

Eric Ozawa (12:06 P.M.)

Hi Kara. I wanted to let you know that my train is going to be late.
Kara Murato (12:10 P.M.)
Oh, that's too bad. Will you make it to the 3:00 meeting?
Eric Ozawa (12:11 P.M.)
I'm not sure. The conductor thinks it will be at least another hour before we leave.
Kara Murato (12:12 P.M.)
Should we postpone the meeting?
Eric Ozawa (12:14 P.M.)
I think you should get started. The plans for the new hospital wing are on my desk. You
know everything about the changes to the original design. You can call me if the client has
any questions that you are unable to answer.
Kara Murato (12:15 P.M.)
Sounds good. Let me know when you have an update on your arrival time.
Eric Ozawa (12:16 P.M.)
Sure. Thanks.

153. Why does Mr. Ozawa contact Ms. Murato? 154. At 12:15 P.M., what does Ms. Murato most
(A) To introduce her to a new client likely mean when she writes, “Sounds good”?
(B) To inform her of a delay (A) She will contact Mr. Ozawa if she has
(C) To ask her to book a train ticket questions.
(D) To thank her for changing a project’s deadline (B) She will attend a meeting by phone.
(C) She will drive Mr. Ozawa to the station.
(D) She will reschedule a consultation.

Questions 155-157 refer to the following e-mail.

*E-mail*
From: [email protected]
To: [email protected]
Date: July 16, 2:52 P.M.
Subject: Your upcoming trip
Mr. Neuman:
Your trip to Milan is only a week away. [1] ______. Your room at the Classico Hofer has
been confirmed. Check-in is on July 23 at 2 PM, and checkout is on July 28 at M. There is
no need to pay now, as payment is not required until you have checked out. [2] _____.
We urge you to plan ahead regarding car rentals. As a Vacation Siteseer customer, you are
entitled to a discount of 20% if you book your car now. Our car rental partners are offering
this special deal only until July 20, so do not wait. [3] _____.
Thank you for choosing Vacation Siteseer to book your stay in Milan. [4] _____.
Enjoy your journey!
Vacation Siteseer Team

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Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+
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155. When will Mr. Neuman begin his stay in 157. In which of the positions marked [1], [2], [3],
Milan? and [4] does the following sentence best belong?
(A) On July 16 “Explore your options on our Web site and make a
(B) On July 20 reservation today.”
(C) On July 23 (A) [1]
(D) On July 28 (B) [2]
(C) [3]
(D) [4]
156. What offer is included in the e-mail?
(A) A car rental discount
(B) Late checkout times
(C) A hotel room upgrade
(D) Free sightseeing tours

Questions 159-161 refer to the following article.

Craverton Returns to Business as Usual

—Brianna Wible, Staff Reporter
A power outage yesterday caused a number of businesses and area attractions in
downtown Craverton to close. The cause of the outage is still unknown, but the early
morning’s stormy weather most likely played a part. — [1] —.
Sung Min Nam, who was leading a tour of some of the historic sites downtown,
changed his itinerary. “Fortunately, 1 know the area well,” Mr. Nam said. “I led the group
back to the bus, and we headed to a different part of the city to discover alternative sites,
such as Grantwood Park and Holtrop Tower.” — [2] —.
For the Craverton Art Museum, the outage did not make a difference in earnings
because its galleries are closed to the public on Tuesdays. — [3] —. Craverton University
canceled its classes, but generators powered residence halls and cafeterias. Power was
restored to most area businesses by late yesterday afternoon. — [4] —. And today
Craverton returned to business as usual.

158. What is the main topic of the article? 160. What does the article mention about the
(A) Reasons to move to Craverton Craverton Art Museum?
(B) An unexpected situation in Craverton (A) It did not lose money yesterday.
(C) Reliable weather forecasting sources (B) It is located near downtown Craverton.
(D) Possible sites for a tourist attraction (C) It is open to visitors on Tuesdays.
(D) It will be starting a series of art classes.
159. Who most likely is Mr. Nam?
(A) A reporter 161. In which of the positions marked [1], [2], [3],
(B) A professor and [4] does the following sentence best belong?
(C) An art historian “However, staff members did get the day off.”
(D) A tour guide (A) [1]
(B) [2]
(C) [3]
(D) [4]

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Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+
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Questions 162-165 refer to the following text-message chain.

Isabelle Porter (8:15 A.M.): Hi. Our new intern, Mila Erben, arrives tomorrow. Do you
have any tasks for Mila to start on?
Omar Shirani (8:16 A.M.): I’m really sorry. I was out of the office last week at the JNTD
Convention. Can I get back to you later today?
Rico Alvarez (8:16 A.M.): I don’t have anything for Mila right now.
Isabelle Porter (8:17 A.M.): I ’m confused. Your department manager mentioned that
your team would greatly benefit from having an intern. Can you work together to find
something for her to do?
Omar Shirani (8:17 A.M.): Can you remind us what she’s studying at the university?
Isabelle Porter (8:18 A.M.): Accounting. Her resume says she’d like to become an
auditor.
Rico Alvarez (8:19 A.M.): Well, I might have a few tasks, although they may be a bit dull.
Isabelle Porter (8:20 A.M.): That will do. And I might have some documents for her to
copy. That ought to be enough for Mila’s first week. But I’d appreciate it if you could meet
with your team by Thursday and organize additional tasks for Mila for next week.

162. What is suggested about Ms. Erben? 164. At 8:20 A.M., what does Ms. Porter most likely
(A) She is an accountant. mean when she writes, “That will do”?
(B) She is a department manager. (A) She will complete a project by herself.
(C) She is a convention planner. (B) She thinks the work will take two weeks to do.
(D) She is a student. (C) She agrees with the idea Mr. Alvarez proposed.
(D) She will give Mr. Shirani more information later.

163. What did Mr. Shirani do last week? 165. What does Ms. Porter ask the writers to do before
(A) Attend a convention Thursday?
(B) Work at a branch office (A) Hire an intern
(C) Take a vacation (B) Copy documents
(D) Start a new job (C) Send her an e-mail
(D) Plan a set of tasks

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Luyện thi TOEIC (Nghe - Đọc) cấp tốc mục tiêu 550-700+
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Question 166-168 refer to the following e-mail

*E-mail*
From: Vera Fernandez
To: Carla Rosa
Sent: June 07, 12:47 P.M.
Subject: Initiatives for distance learning
Dear Ms. Rosa,
I am contacting you on behalf of the Dolina Foundation. Our mission is to promote the use
of distance-learning platforms in rural areas and communities that are isolated
geographically. We do so through a network of partners in the technology industry. We
would be honored to have your company join our network.
At 2:00 P.M. on June 25, Dolina is sponsoring a presentation entitled “Distance Learning
in Rural Libraries.” The presentation will be given online as a webinar, using some of the
technologies our partners have developed. Jay Ralston, the foundation’s director of systems
integration, will describe technologies being used to support academic and vocational
education programs. In addition, five librarians will discuss how they offer a variety of
education programs in their regions using technologies developed and delivered by our
business partners. To register for the webinar, and to learn more about our foundation’s
projects, visit our Web site at www.dolinafoundation.org.
Feel free to contact me if you have any questions. We hope that you will consider our
invitation.
With kind regards,
Vera Fernandez, Outreach Coordinator

166. What does the Dolina Foundation do? 168. Who most likely is Ms. Fernandez?
(A) Sell software to schools (A) A student in a foundation program
(B) Print textbooks used in schools (B) An executive at a technology firm
(C) Use technology to support learning (C) A researcher at a rural library
(D) Build libraries in large cities (D) An employee of the foundation

167. What is Ms. Rosa asked to do?

(A) Approve a grant
(B) Participate in a webinar
(C) Apply for a job opening
(D) Visit some libraries

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Questions 168-171 refer to the following e-mail.

29 July
Shari MacCauley
103 Easton Lane
Tomintoul, Ballindalloch AB37 9EX
Dear Ms. MacCauley,
It was a privilege to stay in your home during the week of 22 July as part of the Scottish Connections
home exchange program.
The location was the perfect setting for our family gathering. My daughter and son-in-law relished the
peace and quiet of the village, while their children enjoyed playing in the wide-open space behind your
home. And my husband was quite pleased with the large-screen television set in the living room.
It was very thoughtful of you to provide so many extra blankets. We did not expect it to be so cold at night
in July.
As I said in the note I left on your dining room table on 25 July, the day of my wedding anniversary party,
the lid of your food processor cracked as we were preparing our meal. We ordered a replacement lid that
same day, which should be delivered to your home soon, assuming it hasn’t been already. I sincerely
apologize for the mishap.
I hope that you and your friends enjoyed our apartment here in Aberdeen just as much as we enjoyed your
mountain home. If so, we hope you will be willing to exchange homes with us again in the future.
Sincerely,
Clara Brinwall

169. What is a purpose of the letter? 171.What is suggested about Ms. MacCauley?
(A) To explain a family tradition (A) She heads the home exchange program.
(B) To confirm that a package was received (B) She lives in a mountainous area.
(C) To express appreciation for a house (C) She is a relative of Ms. Brinwall’s.
(D) To outline the benefits of taking vacation (D) She plans to move to Aberdeen.

170. What happened on July 25?

(A) An item was damaged.
(B) An order was delivered.
(C) An event was catered.
(D) A wedding was held.

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Questions 172-175 refer to the following e-mail.

To: Hien Pham <[email protected]>

From: Theresa Griffin <[email protected]>
Subject: Information
Date: September 20
Dear Mr. Pham:
Welcome to Throng Software. We are pleased that you are joining the company. On your
first day of work, Monday, October 3, please report to building 14 at 8:45 A.M. You can
check in at the front desk, where you will be given a temporary ID badge. I will meet you
there, show you to your office, and then take you on a tour of the building to introduce you
to your colleagues. You will then go to Information Technology (IT) to receive your laptop,
passwords, and security information. When you are finished, someone will guide you to
Human Resources in building 12 so you can fill out payroll and benefits forms.
Please join me and several colleagues at 11:30 A.M. We will take you to one of our favorite
restaurants near the office. The rest of the afternoon will be free for you to get settled into
your office and review the information you receive during the day. I will stop by your office
later in the day to make sure you know where all the office equipment is.
I look forward to seeing you then.
Sincerely,
Theresa Griffin
Human Resources, Throng Software

172. What will happen on October 3? 174. The word “rest” in paragraph 2, line 2, is
(A) New laptops will be issued to employees. closest in meaning to
(B) A luncheon will be held in the cafeteria. (A) majority
(C) Tours of a renovated building will be given. (B) remainder
(D) A new employee will start work. (C) break
(D) purpose
173. Where will Mr. Pham complete some
documents? 175. What will Mr. Pham do in the afternoon?
(A) In building 12 (A) Test some equipment
(B) In building 14 (B) Visit Ms. Griffin’s office
(C) In his office (C) Review some project proposals
(D) In the IT office (D) Learn where equipment is located

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Questions 176-180 refer to the following review and letter.

Calbo Cuts
My visit to Calbo Cuts as a first-time customer was disappointing. When I arrived, the sign
on the door said “Walk-ins welcome,” but the receptionist bluntly told me that I would need
to wait about an hour for my haircut, even though only one other customer was in the shop
and three stylists were there. The quality of the work was fine; the haircut was fairly priced
at just $15, and I was happy with my standard men’s cut. The stylist, though, cut my hair
without saying a word. I understand that not everyone likes to make small talk, but I found
my stylist’s total silence to be rude. When she finished my haircut, she removed the
haircutting cape without even offering to blow-dry my hair.
- Martin Silver, Bishopville

Calbo Cuts • 678 Seventh Street • Lamar, South Carolina • 29069

Martin Silver
51 Oak Street
Bishopville, South Carolina 29010
Dear Mr. Silver,
Thank you for taking the time to leave us a review. We always try to provide the best service
available. If you feel that any of our staff were unaccommodating or unprofessional, then I
would like to hear more details regarding your complaint. Feel free to call me directly at
803-555-0110.
At Calbo Cuts, we are serious about earning your continued business. I would be happy to
schedule an appointment for you for a haircut and blow-dry with Marissa Lopez, as I
believe she can provide you with the haircut experience you are looking for. In addition, on
your next visit to Calbo Cuts, we would like to offer you a complimentary bottle of our all-
natural shampoo, one of our best-selling products. We hope you will come back to Calbo
Cuts in the future whenever you need a trim.
Best regards,
Jenna Makowski
Owner, Calbo Cuts

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176. According to the review, what is suggested 179. What is suggested about Ms. Lopez?
about Mr. Silver? (A) She takes a full hour to give a haircut.
(A) He was late for an appointment. (B) She does not accept walk-in customers.
(B) He did not ask for a standard haircut. (C) She is now the most popular stylist.
(C) He has been to Calbo Cuts only once. (D) She enjoys talking to customers.
(D) He did not see a sign on the door.
180. What will Mr. Silver receive for free on
177. What aspect of his experience at Calbo Cuts his next visit to Calbo Cuts?
disappointed Mr. Silver? (A) A bottle of shampoo
(A) The price (B) A haircut
(B) The location (C) A blow-dry
(C) The shop hours (D) A new product
(D) The customer service

178. Why did Ms. Makowski suggest that Mr.

Silver contact her?
(A) To change an appointment
(B) To provide additional details
(C) To arrange a personal meeting
(D) To update contact information

Questions 181-185 refer to the following article and e-mail.

Business Happenings
By Harriet Mellors
LONDON (1 April) — It is often hard for managers or team leaders to learn the best way
to give feedback to employees and colleagues. Samia Bishara’s new book, Facts on
Feedback (Fox Mill Press), offers advice on this subject. Ms. Bishara is an expert
consultant on company management problems and solutions. She advises managers to give
facts and reactions, rather than advice and criticism.
Ms. Bishara will be speaking at Stonecliff Bookstore on Monday, 6 April at 2:00 P.M. For
more details, visit www.stonecliff.co.uk.

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To: Oscar Burton [email protected]

From: Mi-Sook Pan [email protected]
Subject: Suggestion
Date: 10 April
Hello Oscar,
I understand that we have not yet booked all of the workshop leaders for our upcoming
professional development program at the Onyx Hotel. I was in London a few days ago
working on the Phillips account. While there, on 6 April, I had a chance to meet Samia
Bishara and hear her speak on the topic of her new book, Facts on Feedback. I believe she
would be an excellent choice to lead one of our workshops. I will gather further details
about Ms. Bishara’s background and availability and send that to you shortly. I look
forward to joining you during Thursday’s teleconference planning meeting.
Sincerely,
Mi-Sook Pan

181. In the article, the word “hard” in paragraph 184. Where did Ms. Pan most likely meet Ms.
184. 1, line 1, is closest in meaning to Bishara?
(A) durable (A) At a hotel
(B) difficult (B) At a planning meeting
(C) solid (C) At an accounting office
(D) true (D) At a bookstore

182. What is a purpose of the article? 185.What does Ms. Pan plan to give to Mr.
(A) To announce an upcoming event Burton?
(B) To report on a new book publisher (A) A budget proposal
(C) To advertise a consultant’s services (B) A conference program
(D) To promote a new bookstore (C) Some information about a business
consultant
183. What is suggested about Ms. Pan in the e- (D) Documents related to the Phillips account
mail?
(A) She has returned from a business trip.
(B) She is interested in writing a book.
(C) She is not able to attend an event.
(D) She plans to move to London.

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Questions 186-190 refer to the following e-mails and Web page.

From: Michal Zezula [email protected]

To: Dang Thi Lien [email protected]
Date: Thursday, 21 September, 1:44 P.M.
Subject: Conference dinner
Dear Ms. Lien,
I am looking forward to meeting you at the Business Leadership Conference in Sydney next
month. I am delighted that you will be part of our panel, and I am looking forward to hearing
you discuss your paper on local government initiatives.
As the panel chair, I am organizing a dinner for all the speakers immediately following the
panel. Since you are locally based, perhaps you have insights about the places listed on the
conference Web site? I am leaning towards Victoria Grill because it overlooks the harbor,
but I would like to hear your opinion. Any place that can accommodate a large group would
be especially desirable. I would visit these myself, but I am not arriving in Sydney until the
day of our panel. I am hoping to make all arrangements by 1 October. Best wishes,
Michal Zezula

http://www.blcsydney.com.au/thingstodo
Schedule Accommodations Map Contacts Things to Do
Restaurant Recommendations
All of these restaurants are located within walking distance of the conference site. Given
the anticipated activity, reservations are recommended, especially for large groups.
• Bombay Palace: Contemporary Indian cuisine. Large menu with several
vegetarian options. Price: Moderate.
• Victoria Grill: Innovative Australian cooking. Located on the top floor of the
Hesiod Building, overlooking the spectacular Sydney Harbor. Price: Expensive.
• Amir’s Kitchen: Lebanese cuisine with a modern flair. Private rooms available;
ideal for parties and group events. Price: Inexpensive.

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E-mail Message
From: Dang Thi Lien [email protected]
To: Michal Zezula [email protected]
Date: Friday, 22 September, 10:02 A.M.
Subject: RE: Conference dinner,
Dear Mr. Zezula,
I am looking forward to meeting you as well. As far as the recommended restaurants, I have
been to the three listed on the Web site. They all have good food and a pleasant ambience.
Victoria Grill is somewhat pricey and in fact would require a taxi ride from the conference
site. In my opinion, Bombay Palace is likely the best for a group of our size. It is located
right next to my office building. If you like, I could stop by after work and inquire about a
dinner reservation at Bombay Palace on 6 October.
Sincerely,
Dang Thi Lien

186. What is the purpose of the Web page? 189. When is the panel scheduled to take
(A) To describe recent consumer research place?
(B) To explain delays to a product release (A) On September 21
(C) To announce updates to a vehicle (B) On September 22
(D) To report on a vehicle usability test (C) On October 1
(D) On October 6
187. According to the Web page, what is bigger
in the new Nozawa 10? 190. What information on the conference
(A) The storage space Web site does Ms. Lien think is inaccurate?
(B) The steering wheel (A Bombay Palace’s ability to host large
(C) The engine groups
(D) The mirrors (B) Victoria Grill’s distance from the
conference site
188. What does Ms. Herrera indicate in the (C) The price of food at the restaurants
survey response? (D) The need to make dinner reservations
(A) She contacted the district manager.
(B) She plans to have the dealership repair her
vehicle.
(C) She has recently been promoted to a new
position.
(D) She has driven more than one Nozawa
vehicle.

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Questions 191-195 refer to the following e-mail, product information, and invoice.

From: [email protected]
To: [email protected]
Date: September 3
Subject: Chairs (Item #10405)
Dear Mr. Presser,
As a result of our company’s expansion last spring, we moved into a larger facility and
needed new furniture. At that time we ordered 22 office chairs from Gerenuk Office Design
(Item #10405-Blue). Within two months, many of the chairs were broken and unusable.
We were initially happy with the replacement chairs that you delivered free of charge, but
some of those have now broken as well.
I am hereby requesting that you replace all 22 with chairs from your new Executive line
(Item #10612) at no extra charge — assuming that they are better quality. These are
comparable in price to the original model we purchased. If you are unable to do this, we
will be forced to look elsewhere for our furnishing needs.
Alexandra Martin, Office Administrator
Netforce Events

http://www.hansons-office.com/ergonomic-task-chair
Hanson’s: Your one-stop shop for office supplies
Home Products Customer Help About Us

Ergonomic Task Chair • Black, Item Code 429BL

The Ergonomic Task Chair is our best-selling • Blue, Item Code 469BB
swivel model. It is specially designed to • Green, Item Code 490GN
promote good posture and avoid discomfort, • Red, Item Code 459RD
and therefore it is perfect for those long
workdays at the office. Best of all, it is built to
last and comes with a lifetime warranty. The
model is available in four attractive colors.
$159 per unit

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HANSON’S: YOUR ONE-STOP SHOP FOR OFFICE SUPPLIES

INVOICE
Client: Netforce Events
Address: 342 Collard Boulevard, Hampton, ME
Date: September 10
Item Quantity Unit Price Total

Ergonomic Task Chair, 22 $159.00 $3,498.00

Item 490GN
Subtotal $3,498.00
Discount for first-time customers -$159.00
Total $3,339.00
Please contact [email protected] if you have any questions.

191. What is true about Netforce Events? 194. What is implied about Gerenuk Office
(A) It recently moved into another building. Design?
(B) It manufactures furniture. (A) It offers a discount for first-time
(C) It has just opened a new store. customers.
(D) It was founded last spring. (B) It did not agree to Ms. Martin’s request
(C) Its Executive chairs sell out quickly.
192. What is the purpose of the e-mail? (D) It is under new management.
(A) To complain about available chair colors
(B) To request that some chairs be repaired 195. What color are the chairs Netforce
(C) To place an office stationery order Events ordered from Hanson’s?
(D) To ask that some furniture be replaced (A) Black
(B) Blue
193. What is stated about the Ergonomic Task (C) Green
Chair? (D) Red
(A) It is reasonably priced.
(B) It is a popular model.
(C) It comes with a limited warranty.
(D) It is made from a washable fabric.

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Questions 196-200 refer to the following notice, chart, and e-mail.

KLOOF PHOTOGRAPHY EVENT

On 21 November, all Kloof employees are invited to a celebration to commemorate our
first five years in business. Please attend our company picnic featuring a traditional braai
as well as live music and competitive games. The company will provide meats fresh off the
grill prepared in the traditional braai style. Beverages will also be provided. In exchange,
we ask that attendees either plan to bring a side dish to share or volunteer to join the setup
crew. To make the event run smoothly, we will need at least two people to help with setup.
Our gathering will convene from 1 to 8 P.M. on the patio of our headquarters building. If
you plan to attend, please open the sign-up sheet saved on the company drive and indicate
there how you will contribute. Employees are welcome to bring a guest, so long as they
indicate their intention to do so. Any questions may be directed to our events coordinator,
Noxolo Nwosu, at [email protected].

Kloof Photography Sign-Up Sheet

Name Side dish Bringing a guest?
Mason Kivundu sweet corn No
Clara Singh potato salad Yes
Karl Williams garlic bread Yes
Said Diallo jollof rice Yes
Sekou Lombard Yes
Patricia Williamson drinks Yes

From: Dawyd Johnson

To: Noxolo Nwosu
Subject: Kloof summer event
Date: 3 November
Dear Ms. Nwosu,
Thank you for organizing the upcoming event. Several of my Kloof colleagues have been
discussing the dishes they intend to bring. However, since I have just arrived in South
Africa, the culture surrounding a braai picnic is quite new to me. Also, I am not much of a
cook, but I do want to contribute to the success of the picnic. Please let me know what
would be most helpful.
Sincerely,
Dawyd Johnson

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196. What is the reason for the event? 199. What will Ms. Nwosu most likely
(A) To promote a product encourage Mr. Johnson to do?
(B) To celebrate a store opening (A) Help with setting up
(C) To welcome a new company president (B) Bring some meat
(D) To mark a company anniversary (C) Assist with grilling
(D) Lead one of the games
197. According to the notice, where will the
event be held? 200. What does the e-mail suggest about Mr.
(A) At a park Johnson?
(B) Near an office building (A) He is not a beginner photographer.
(C) At a retail store (B) He enjoys cooking.
(D) On a sports field (C) He is not from South Africa.
(D) He prefers indoor events.
198. Based on the information in the chart, what
mistake did Ms. Williamson make?
(A) She did not sign up to bring anything.
(B) She did not confirm her intention to attend.
(C) She plans to bring something that the
company will provide.
(D) She intends to bring more guests than are
permitted.

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