1. Which of the following is not a feature of technical communication?

a. Reader-centered

b. Ambiguous and complex

c. Accessible and efficient

d. Often created collaboratively

2. What is the primary goal of a sales proposal?

a. Request funding for research

b. Convince a client to purchase a product or service

c. Plan a team’s project workflow

d. Explain a complex mechanism

3. A flowchart is used to:

a. Compare data trends

b. Present numerical data

c. Show a sequence of steps or decisions in a process

d. Outline a project schedule

4. Which résumé format focuses on skills rather than job history?

a. Chronological

b. Functional

c. Scannable

d. E-portfolio
5. The process of refining content for clarity, coherence, and engagement is called:

a. Drafting

b. Proofreading

c. Revising

d. Planning

6. Which of the following is used to outline a project schedule?

a. Pie chart

b. Gantt chart

c. Flowchart

d. Table

7. What is the purpose of a hazard warning in instructions?

a. To increase usability

b. To alert users to potential dangers

c. To emphasize key steps

d. To summarize the instructions

8. The first step in writing a technical document is:

a. Drafting

b. Revising

c. Planning

d. Proofreading
9. Which of the following visuals is most appropriate for showing proportions?

a. Line graph

b. Bar graph

c. Pie chart

d. Flowchart

10. Which of the following is an essential feature of ethical communication?

a. Using persuasive appeals

b. Tailoring messages to cultural norms

c. Avoiding plagiarism and misrepresentation

d. Incorporating visuals

11. Which of the following best describes an expanded definition?

a. A brief sentence explaining a term

b. A single term followed by a parenthetical explanation

c. A detailed explanation that may include examples, history, and visuals

d. A comparison of two similar terms

12. Which document is most suitable for explaining how to operate a technical device in simple terms
for a broad audience?

a. Proposal

b. Instruction manual

c. Research paper

d. Technical specification
13. In technical communication, which of the following visuals is best suited for showing how a
process flows from one step to the next?

a. Bar chart

b. Line graph

c. Flowchart

d. Table

14. Which of the following is not a typical section of a research proposal?

a. Background information

b. Proposed solution

c. Evaluation of existing data

d. Target market description

15. What is the purpose of a transmittal memo?

a. To summarize a report’s findings

b. To accompany a document and explain its purpose

c. To request feedback on a document

d. To introduce a new team member

16. What is the main purpose of a parenthetical definition?

a. To explain a term briefly within the text

b. To compare two similar terms

c. To provide a lengthy, detailed explanation of a term

d. To outline the historical context of a term

17. Which of the following would not be appropriate for an expanded definition?

a. Providing examples

b. Explaining the etymology of a term

c. Offering a simple, one-sentence explanation

d. Using visuals to enhance understanding

18. Which document is typically used to request feedback on a draft proposal or report?

a. Transmittal memo

b. Sales proposal

c. Research proposal

d. Claim letter

19. Which of the following is the best type of visual to use when comparing quantities across
categories?

a. Line graph

b. Bar chart

c. Pie chart

d. Gantt chart

20. What is usability testing most commonly used for in technical communication?

a. To ensure the document’s technical accuracy

b. To evaluate how easily users can follow the instructions or use the product

c. To check the formatting of the document

d. To assess the grammatical correctness of the document

True/False

1. Technical communication documents are typically writer-centered.

2. Active listening involves fully understanding the speaker’s message and responding
thoughtfully.

3. Expanded definitions include only a single sentence to explain a term.

4. Gantt charts are used to visually represent trends over time.

5. Groupthink often leads to poor decision-making in teams.

6. Technical communication is only relevant to engineers and scientists.

7. A Gantt chart is often used to illustrate a sequence of tasks and their timeframes in a
project.

8. A functional résumé highlights your work experience in chronological order.

9. In technical writing, it is acceptable to use jargon and technical terms without considering
the audience’s level of understanding.

10. A chronological résumé lists work experience in reverse chronological order, from the
most recent job backward.

11. A Gantt chart is used to represent trends over time rather than project timelines.

12. Active voice is preferred over passive voice in technical communication to make the
writing clearer and more direct.

13. Expanded definitions are usually brief and do not require additional examples or visuals.

14. A sales proposal is written to persuade a potential customer to buy a product or service.

15. In technical communication, it’s important to adapt your writing based on the audience’s
cultural background to avoid misunderstandings.

Fill in the Blank

1. A résumé designed for parsing by Applicant Tracking Systems is called a _______.

2. The process of evaluating how effectively users can follow instructions is called
_______.

3. A _______ description explains how a physical object or device works, including its parts
and functions.
 4. _______ refers to eliminating redundancy and wordiness in writing.

5. A document that outlines a strategy to address a specific issue is called a _______

proposal.

6. A _______ letter is used to respond to customer complaints or requests for compensation.

7. _______ refers to visual planning to map the sequence of content in a document.

8. A _______ is a brief internal communication document used within an organization.

9. A _______ chart shows the relationship between tasks, durations, and dependencies in a
project.

10. The _______ step in the writing process involves correcting grammatical errors and
ensuring formatting consistency.

11. A ______ letter seeks to persuade a client to buy a product or service by highlighting
benefits and features.

12. A ______ is a résumé that focuses on the individual’s accomplishments and skills rather
than their work history.

13. In a ______, the writer offers a problem-solving strategy and requests approval or
funding.

14. The ______ step in writing technical documents helps ensure that the content is accurate,
clear, and properly formatted for the intended audience.

15. ______ refers to removing unnecessary words, phrases, or repetitions to make writing
clearer and more concise.

16. A ______ proposal outlines the details of a research project and seeks funding or
approval for it.

17. The ______ résumé format is ideal for job seekers with a strong work history and clear
career progression.

18. In ______, information is organized by topics rather than chronological order, focusing
on the skills and abilities of the writer.

19. A ______ is a brief document used to communicate essential project details or updates
within an organization.

20. The ______ step of writing involves creating an initial version of the document, with the
primary focus on getting ideas down on paper.
Short Answers

1. What are the main steps in the technical writing process?

2. Define cultural awareness in persuasion and its importance.

3. List the types of visuals commonly used in technical communication.

4. What are the key parts of a professional email?

5. Explain the difference between a parenthetical definition and an expanded definition.

6. What is the purpose of a sales proposal?

7. List three methods for expanding a technical definition.

8. What is groupthink, and why is it problematic in collaborative teams?

9. What is the purpose of a functional résumé and how does it differ from a chronological
résumé?

10. Explain the role of “audience analysis” in technical communication.

 11. Why is it important to avoid using “groupthink” in a collaborative writing process?

12. Describe three benefits of using visuals in technical communication.

13. What is the difference between a research proposal and a sales proposal?

14. Why is it important to consider your audience’s cultural background when writing
technical communication?

15. What are some ethical issues you might encounter in technical communication?

16. Explain why active voice is preferred in technical communication.

17. What are the challenges associated with using digital communication tools (email, text,
etc.) in a global workplace, and how can you overcome them?

18. How can visuals improve the usability of instructions and procedures?