Service

Plan
 SERVICE PLAN
20241001_V4.1_Hyundai_Service_Plan_Fulfilment

Liquid Capital, a Division of Motus Corporation (Pty) Ltd registration number 1969/002321/07 powers Value Added
Products. Service and Maintenance Plans are not financial products as defined in the Financial Advisory and
Intermediary Service Act, 2002. Terms and Conditions apply.

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Contents
4 The parties to the agreement
4 Contact details
4 You can lodge a complaint
5 Interpretation
6 Service Plans
7 Eligibility
8 How did you purchase your plan?
9 When your plan starts
10 When can you take your vehicle for its first service?
10 The duration of your plan
10 When your plan ends
11 You can cancel
12 Refunds on cancellation of the plan
13 LiquidCapital can also cancel
14 Transfer of the plan
14 Your responsibilities
19 What is included - Service Plan
20 When will you not be entitled to the benefits of this plan
20 Exclusions for the Service Plan
22 What LiquidCapital cannot be held responsible for
23 What LiquidCapital can be held responsible for
23 How to claim
24 Roadside Assistance
28 The legal stuff

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The parties to the agreement
Hyundai Financial Services is a brand that offers Value Added Products
powered by Liquid Capital, a Division of Motus Corporation (Pty) Ltd
registration number 1969/002321/07). This is a legal agreement between the
administrator of this plan being LiquidCapital, trading as Hyundai Financial
Services and the purchaser of the vehicle, or the registered owner of the
vehicle, named in the Plan Information Document (referred to as ‘you’, ‘your’
and ‘the client’).

Address: LiquidCapital
Building 3, The Bridge Office Park,
146 Boeing Road East, Elma Park,
Edenvale, 1609
Contact: Head Office: 011 663 7000
Customer Care: 0861 114 384
Email: [email protected]
Website: www.liquidcapital.co.za

Contact details
Claims Authorisation Centre: 0861 112 410
Roadside Assistance 24-hour helpline: 0861 113 408

You can lodge a complaint

If you are unhappy with any aspect of this agreement and wish to lodge a
complaint, you can do so, either in writing or telephonically, to LiquidCapital at:

Customer Care
Tel: 0861 114 384
Email: [email protected]

You can also lodge your complaint with an independent body such as the Motor
Industry Ombudsman:
Motor Industry Ombudsman
Tel: 0861 1 MIOSA (0861 164 672)
Email: [email protected]

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Interpretation
The headings and captions used in this document are for reference purposes
only and will not be used in its interpretation, unless the context clearly specifies
a conflicting meaning.

Agreement This booklet and the plan information documents

Approved A dealership, approved workshop or agent authorised by an

servicing original equipment manufacturer (OEM) or LiquidCapital to service
workshop your vehicle

Booklet This document

Consequential Injury or harm that does not ensue directly and immediately from
damage the act of a party, but only as a result of a consequence or from
some of the results of such act and that may be compensated by a
monetary award

Grace period Refers to the extra time we will allow you in order to meet a
specified condition to keep your plan active

Major component Components related to the engine, gearbox or drivetrain

New vehicle A vehicle which is less than 12 months old and has travelled less
than 15 000 km

Non-approved A dealership, workshop or independent service provider who is not

servicing considered an approved servicing workshop
workshop

OEM Is the original equipment manufacturer of a new vehicle, who

manufactures the original parts and components used during the
construction of your vehicle. In certain countries, the OEM is often
represented by an importer of a specific brand of vehicle

Plan A Service Plan

Plan information Refers to this booklet, the plan summary or the welcome letter
documents

Plan sold date The date on which you purchased this plan.

Plan start date The date on which this plan starts as outlined in the plan
information documents. If there is an existing plan in place in
respect to the vehicle, then this plan will start after the existing
plan ends

Plan summary The document provided to you (if you purchased the plan through
a dealership) confirming the type of plan you have purchased. This
document highlights the benefits, limits, terms and conditions of
your plan

Resultant Damage to a covered component resulting from the mechanical

damage breakdown or electrical failure of a non-covered component

Service The routine upkeep of the vehicle in accordance with the OEM’s
specifications

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 Terminology Context according to this agreement

Used vehicle A vehicle which is 12 months or older or has travelled more than
15 000 km

VAT Valued-Added Tax as contemplated under the Value-Added Tax

Act, 89 of 1991

Vehicle The vehicle specified in the plan information documents

Welcome letter A document provided to you, when you purchased the plan through
a call centre, confirming the type of plan you bought, the benefits,
as well as the limits, terms and conditions of your plan

Get to know your

Service Plans
In terms of this agreement, we will pay the cost of servicing your vehicle.
Below is a summary of the Service Plans we offer. Should you choose to
have service repairs performed on your vehicle by a non-approved servicing
workshop, we will not be obliged to pay for any service repair work undertaken
by the non-approved servicing workshop.
If any damage is caused to your vehicle from work done by a non-approved
servicing workshop, there is a risk that certain provisions of the OEM warranty
on your vehicle will be voided. Other provisions of the warranty, however, may
remain severable and enforceable. The OEM may conduct an assessment at its
own cost to ascertain such damage and liability.

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 Service Plan

The Service Plan offers you a convenient way to budget. This means you can
spend less time worrying about the cost of caring for your vehicle and more time
enjoying the open road.
The Service Plan pays for specified aspects of the recommended service
schedule. All service repairs must be performed by an approved servicing
workshop for a certain period of time or specific distance travelled, whichever
comes first.
The elements provided for by the Service Plan are listed in What is Included
section of this booklet. This plan cannot be purchased together with a
Maintenance Plan or Limited Maintenance Plan.

Eligibility
Service Plan
You qualify for the above products if (at the time of the Plan start date),
your vehicle
i. have travelled less than 250 000 km; and
ii. are less than 10 years old (calculated from date of first registration).

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How did you purchase your plan?
The way in which you purchased your plan will determine how and when you
will be able to start using your plan.
Below are the different ways you could have purchased your plan:

This is when the cost of the plan is added to

Plan added to your vehicle finance agreement and is paid as
your vehicle part of your monthly instalments. There are
finance limitations as to when you can start using your
plan.
This is when you pay the full price of your plan
Plan paid in advance. There are limitations as to when
cash in advance you can start using your plan.

This is when the payment of your plan is done

Plan paid on through a monthly debit order. There are
monthly basis limitations as to when you can start using
your plan.

If you are unsure of how you paid for your plan, refer to the plan summary or
the welcome letter you received on buying the plan or contact LiquidCapital
Customer Care.

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When your plan starts
The plan will start from the start date and will run either for a set period of time
(e.g. 3 years) or for a fixed number of kilometres (e.g. 45 000 km), whichever
happens first, as stated on the plan information documents.
The contract months according to the plan will start on the date on which you
purchased this plan or on the date on which your vehicle reaches the kilometres
on which the existing or OEM plan ends, whichever happens last.

For example:
– Your vehicle has a 2 year / 45 000 km OEM service plan and is 1 year old
with 20 000 km on the odometer.
– You purchased an extension (under this agreement) for 3 years or 45 000
km, whichever happens first.
– After 20 months, your vehicle has reached 45 000 km on the odometer
and your OEM plan ends on mileage.
– The extension will start at this point (it is your responsibility to inform us
that your extension will start on this date) and this plan will provide for
your vehicle from 45 001 km to 90 000 km / 3 years from this date.
– If the 2 years of your OEM plan is reached before 45 000 km and the
vehicle is on 35 000 km, the 3-year extension plan will only start when
the existing or OEM plan ends.

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When can you take your
vehicle for its first service?
Payment plan Service Plan

Plan added to your The plan will provide service benefits 30 business
vehicle finance days after LiquidCapital has received payment for
agreement the plan.

The plan will provide service benefits 30 business

Plan paid cash in
advance days after LiquidCapital has received payment for
the plan.

The plan will provide service benefits after

Plan paid on
LiquidCapital has received 4 consecutive monthly
monthly basis
payments for the plan.

The Roadside Assistance benefit will be available from the start date of your plan.
This applies to the Service Plan.

The duration of your plan

Your plan is not a fixed term contract as it runs for either a fixed number of
kilometres (e.g. 45 000 km) or a set period of time (e.g. 3 years), whichever
happens first.

When your plan ends

Your plan will automatically end when:
• You reach the prescribed kilometres or time period as stipulated in
your plan information documents. Please note, if your plan reaches
the set period of time (e.g. 3 years) or the fixed number of kilometres
(e.g. 45 000 km) before the:
– end of your debit order payment agreement (e.g. 24 months), it
is your responsibility to continue the monthly payments until
the term of payment is completed; or

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 – the next service is due, services will not be paid for in terms of
this agreement.
• You have failed to service your vehicle within the OEM specified service
interval for the second consecutive time.
• Your vehicle is damaged beyond repair or destroyed before the end date
of this agreement.

You can cancel

You can cancel this agreement at any time by giving LiquidCapital at least 20
business days’ notice in writing, or by contacting the LiquidCapital Customer
Care.
An OEM’s plan that came standard with your vehicle, would not have been
charged for and cannot be cancelled nor refunded.
However, please be aware of the following:

Upfront purchased plans

If you paid for your plan in advance (added to your vehicle finance agreement or
paid cash in advance) and:
• did not claim any benefits in terms of the plan you will be entitled to a
refund as set out in the Refunds on cancellation of the plan section;
• did claim benefits in terms of the plan you will be entitled to a pro-rata
refund as set out in the Refunds on cancellation of the plan section;
• If you cancel your plan before the start date of your plan, you will be
entitled to a refund as set out in the Refunds on cancellation of the
plan section.

Monthly purchased plans

If you paid for the plan on a monthly basis and:
• If you did not claim any benefits in terms of the plan you will be entitled
to a refund as set out in the Refunds on cancellation of the plan section;
• If you have made claims on the plan you will not be entitled to a refund
on cancellation.

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You will also be entitled to cancel the agreement in the following circumstances,
without any cancellation penalty applied:
• If LiquidCapital commits a breach of a material term of the agreement
and fails to rectify the breach within 20 business days of receiving a
written notice of the material failure from you;
• In accordance with the provisions of section 16 of the Consumer
Protection Act No. 68 of 2008 (“CPA”), you are entitled to cancel the
agreement in the prescribed manner if the agreement resulted from any
direct marketing within 5 business days after the date the agreement
was concluded.

Refunds on cancellation of the plan

Upfront and Monthly purchased plans
Where a plan is cancelled before any benefit claim is made on the plan then the
refund as mentioned in the You can cancel section, will be equal to the amount
paid to LiquidCapital for the plan less the following:
• commission paid;
• administration costs incurred by LiquidCapital for the period in which your
plan was active; and
• a cancellation charge or other cancellation charges reasonable in the
circumstances as determined by LiquidCapital.

Upfront purchased plans only

Where a plan is cancelled and we previously paid for benefit claims under the
plan then the refund as mentioned in the You can cancel section, will be equal to
the amount paid to LiquidCapital for the plan less the following:
• any maintenance or service work already undertaken on your vehicle;
• commission paid;
• administration costs incurred by LiquidCapital for the period in which your
plan was active; and
• a cancellation charge or other cancellation charges reasonable in the
circumstances as determined by LiquidCapital.
LiquidCapital will refund the balance that remains to you directly or, if your
plan was added to vehicle finance agreement through a bank, will be refunded
to the bank.

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Monthly purchased plans only
Where a plan is cancelled and we previously paid for benefit claims under the
plan then upon cancellation of the plan there will be no refund due to you.
Please note that after the deduction of the items above, if we find that
you owe us money, you will be required to settle the outstanding amount
regardless of the cancellation of the agreement.

LiquidCapital can also cancel

We can cancel this agreement within twenty (20) business days after giving
you written notice of a material failure to comply with the agreement (unless you
rectified the failure within these twenty (20) days).
We can cancel this agreement if the fee for the Plan is not paid in accordance
with the agreed payment terms. In the event that we cancel the agreement due
to non-payment of agreed fees, you will not be eligible for a refund.
If we terminate the agreement, we will be entitled, without prejudice, to
other rights we may have in terms of this agreement or in law to payment of
liquidated damages, such as:
– Any maintenance or service work already undertaken on your vehicle;
– Commission paid;
– Administration costs incurred by LiquidCapital for the period in which
the Plan was active; and
– A cancellation charge or other cancellation charges reasonable in the
circumstances, as determined by us.

We will be eligible to choose to recover actual damages or losses suffered in lieu

of the liquidated damages, as mentioned above. We can also cancel the Plan
should we find that false information was provided at point of sale. Examples
include, but not limited to, the following:
– Incorrect current mileage on the vehicle’s odometer
– False information about service history or lack thereof
– The vehicle was sold / purchased via an auction without prior inspection
– The vehicle was previously written off

Please note that if we terminate the agreement, you will not be eligible for a
refund of the price paid (or any portion thereof) for the Plan.

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If we cancel this agreement and you disagree with the cancellation, you are
required to continue to meet your obligations under this agreement until the
disagreement is resolved.

Transfer of the plan

Upfront purchased plans
Where the plan is fully paid up and you wish to sell your vehicle, you can transfer
your plan to the new owner of the vehicle. This plan may only be transferred
once, and only by the original plan holder.
You must notify us within 15 days of the transaction, if you don’t you waive the
right to cancel your plan.
Simply contact the Customer Service Department for assistance with this process.

Monthly purchased plans

If you paid for your plan on a monthly basis then the plan is not transferable.

Upfront and monthly purchased Plans

In instances where your vehicle has been written off by the insurer and there is
no replacement vehicle after a write off, or it is not feasible to transfer the Plan
to a replacement, you will be entitled to cancel the Plan and receive a refund as
mentioned in the Your Right to Cancel section.

Your responsibilities
Have your vehicle serviced
Don’t miss your service deadline
You must take your vehicle in for a service as per the OEM requirements
stipulated in your vehicle’s service manual.
OEMs require that you service your vehicle at regular service intervals (for
example every 15 000 km). Some OEMs will require that if you have not driven
15 000 km during a year, your vehicle still needs to be serviced at regular
intervals (e.g. every 12 months from date of first registration or last service).
Refer to your owner’s manual for specific requirements.
It is a material term of this agreement that you strictly adhere to the OEM
vehicle service requirements as mentioned above. If you exceed the OEM service

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interval, you have a grace period of either 1 500 km or 30 days to service the
vehicle. Failure to service the vehicle within the grace period will constitute a
material breach of your plan.

Use an approved facility

You must only allow an approved facility to repair or service your vehicle.

Follow the service procedure

When you take your vehicle in for a service or a repair, you must follow the
prescribed claims procedure.

Take care of your vehicle

Keep it in good condition
You must take all reasonable steps to keep your vehicle in a good, roadworthy
condition. This also means that you should drive responsibly and not misuse
your vehicle.

Perform preventative maintenance on your vehicle

You must perform regular preventative maintenance on your vehicle - as per the
OEM handbook. This includes, but is not limited to, checking engine oil levels,
coolant levels and tyre pressure.

Prevent additional damage

If any mechanical or electrical failure happens, you must take all reasonable
steps to protect your vehicle from any further loss or damage.

Maintain monthly payments

(This section is only applicable if you pay monthly for your plan)
• Pay your monthly payments on time
• Always ensure that there are sufficient funds in your bank account for the
monthly debit order payment of the plan
• If your plan reaches the end date or the fixed number of kilometres, before
all the agreed monthly payments are made to LiquidCapital (e.g. 24
months), all monthly payments remain your responsibility until fully paid up
• All monthly payments remain your responsibility until the end of the
agreed payment term

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Consequences of late payment
If you fail to make payment in terms of this agreement, by the agreed due date,
your plan will be suspended immediately and you will not be entitled to any of
the benefits offered in terms of the plan.
You have a 15-day grace period in which to pay the outstanding fees - failing to
do so will be in breach of the agreement.
If no payment is received during the 15-day grace period, LiquidCapital will
attempt to re-debit your account immediately after the grace period. If the
second attempt is not successful, your plan will be cancelled and you will not be
entitled to a refund.
LiquidCapital retains the right to collect outstanding fees as well as any shortfall
on the plan, including legal fees as a result of taking legal action.
All amounts not paid on the due date will earn interest at the interest rate
published by LiquidCapital’s banker as its prime overdraft lending rate (a
certificate from any manager of that bank, whose appointment or authority need
not be proved, as to the prime rate at any time and the usual way in which it is
calculated and compounded at such time will, in the absence of patent or clerical
error, be final and binding on the Parties), plus 2%.

Missed payments will affect your claim

If LiquidCapital does not receive your monthly payment, LiquidCapital will
immediately stop the processing of your claim for benefits, until such time as the
payment is made. LiquidCapital will proceed with the processing of your claim
for benefits 2 days after the payment is confirmed.

You may not withhold payment

You are not allowed to withhold the payment of any amounts due to
LiquidCapital, for any reason.

Fraud
You must not, under any circumstances, provide false or misleading information
to LiquidCapital.

Do not misuse your vehicle

No racing or rallying
You must only use your vehicle for its intended purpose. This means, among
other things, that you are not allowed to use it for:

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 • Racing or rallying, whether competitive or non-competitive.
• The carrying of fare-paying passengers (unless expressly agreed to by us).
• Driver tuition (unless expressly agreed to by us).
• Towing of other vehicles.
You must adhere to the limitations set out in your owner’s manual in terms
of weight and passenger numbers. This means that you must not:
- Overload your vehicle.
- Carry more than the prescribed number of passengers.
- Tow any trailer or vehicle that exceeds the weight limitations as
specified in your owner’s manual.

Do not modify or enhance your vehicle

You confirm that neither you nor anyone else has modified or enhanced
your vehicle.
You also undertake that, for the duration of this Plan and in future, neither
you nor anyone else will modify or enhance your vehicle by fitting it with
non-original OEM accessories or modifications, such as turbo-charging
your engine.
The responsibility lies with you at the time of sale to confirm that your vehicle
was never modified. You will not be entitled to any of the benefits provided
for in your Plan should you fail to comply with this undertaking.

Should we find after a claim was previously authorised that your vehicle was
in fact modified before or while this Plan was active, we have the right to
cancel your Plan, and may even opt to recover costs incurred by it from you.

Do not tamper with the odometer

Neither you, nor anyone else, is allowed to tamper with, replace, modify or
disconnect your vehicle’s odometer.

Inspection

We and our representatives will be entitled to inspect and assess your vehicle
during business hours to check and verify if:
i. a claim relates to pre-existing damage or failures; and
ii. you are complying with the provisions of this agreement.
You can appoint a registered assessor (at your own costs) if you dispute the

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findings following an inspection of your vehicle.
If we conduct an inspection and it is found that your vehicle has been modified,
the inspection costs will be for your own account.

Avoid default or breach

It is your responsibility to avoid being in default or breach of this agreement as

this will result in the termination of your plan.
A default or breach happens when you fail to meet material requirements of the
agreement, including:
• Not servicing your vehicle regularly, at the service intervals set out in
your vehicle’s service manual;
• Failing to comply with the instructions in the OEM manual relating to
the use, care and maintenance of your vehicle.

Accidental damage

If your vehicle is involved in an accident, the Plan will continue to provide for your
vehicle only if all resulting damage, whether mechanical, electrical, structural or
body-related, is repaired by an approved servicing workshop or an accredited
panel beater.
We reserve the right to suspend your Plan if the workmanship or parts used do
not meet the specific quality standards of your vehicle’s importer or OEM. Should
you remedy or rectify the workmanship to meet the specific quality standards
of your vehicle’s importer or OEM, we may reinstate your Plan (at our sole
discretion).
We take no responsibility for the fitment of non-original parts and any damage
caused in this regard.
Should your vehicle be damaged beyond repair or destroyed before the end of
this agreement, you must notify us within thirty (30) days of the loss.

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What is included - Service Plan
Replacements of parts, fluids and labour
We will pay an approved facility to service your vehicle according to
the OEM specifications for the selected time period or kilometres, whichever
happens first.
This plan includes the replacement of:

Air filter element Brake and clutch fluid

Coolant Differential fluid

Engine oil Fuel filter

Oil filter Pollen filter element

Spark plugs Sump plug gasket

Workshop
Transmission fluid consumables (maximum
of R100.00 excl. VAT)

Belt replacement
We will only authorise a claim for the replacement of a Cam Belt or Accessory
Belt if it is clearly required on the OEM Service schedule.
Tensioners and Pulleys will be replaced only if specified in the OEM Service
summary.
NB: All “Inspect” or “I” , “Check” or “C” items on the OEM Service schedule/
summary are not covered.

No other costs paid

LiquidCapital will not pay for any parts, fluids or labour associated with the
replacement of any parts not mentioned above.

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When will you not be entitled
to the benefits of this plan
You will not be entitled to benefits in terms of this plan in the following
circumstances:

• If you provide false, misleading or fraudulent information to LiquidCapital;

• If the odometer of your vehicle is tampered with;
• If the vehicle is not eligible for the plan or you are not able to provide proof
of eligibility;
• If your vehicle was modified or enhanced by fitting it with non-original
fitted OEM accessories or modifications, e.g. by turbo-charging your
engine;
• If you willfully or grossly negligently cause damage that results in a claim;
• If the vehicle is misused (towing of other vehicles etc.); and
• When your payments are in arrears.

Exclusions for the Service Plan

Exclusions on repairs
LiquidCapital does not pay for the following:
• Repairs that have not been authorised by LiquidCapital
• Oils used for top-up between services
• All repairs regarding damage or wear and tear to glass, plastic, body,
upholstery or trim
• Any repairs resulting from your failure to carry out your responsibilities
in terms of this plan
• Any repairs resulting from mechanical damage to your vehicle caused
by an accident, or any other negligent or intentional act
• Any repairs resulting from neglect, misuse, abuse or improper treatment
of your vehicle
• Any repairs resulting from your failure to service your vehicle timeously
• Any repairs resulting from your failure to carry out any preventative
maintenance such as regularly checking and topping up lubricant, fluid
and coolant levels
• Rust and corrosion
• Inspections

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Exclusions on components, parts and checks
LiquidCapital does not pay for the following:
• Any replacement or repair caused by the improper use of fuel blend/
type/octane, cetane or viscosity rating, hydraulic or lubricating oil, brake
fluids, coolant or preserving agents
• Aiming of headlights and battery maintenance
• Checking of fluid levels
• Valve adjustment
• Balancing and rotation of wheels, or tyre-pressure checks
• Road-testing and functional checks
• Electronic parts if not originally OEM fitted
• Glass and plastic lenses, including chips and scratches (including latent
defects or melting)
• Tyres, tubes, wheel-balancing and wheel-alignment
• Aftermarket fitments, such as alarms, immobilisers, air-conditioners,
tow bars and boot shocks
• Any components missing from the vehicle
• Failure due to the use of incorrect fuels or oils, or over-filling
• Air-conditioner hoses and vent ducts (manufacturing defects excluded)
• Carpets, trim, seat covers and door rubbers
• Catalytic converters
• Resultant damage
• Radio
• Seals

Damage due to environmental factors

LiquidCapital does not pay for any part of the vehicle that has been damaged or
degraded through exposure to hazardous environmental factors which includes
but is not limited to:
• Corrosion
• Industrial fallout
• Salt-laden or unsurfaced roads
• Prolonged bright sunlight
• Corrosive droppings from trees or other vegetation
• Bird droppings
• Hailstorms

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 • Earthquakes
• Floods
• Any general act of nature, as mentioned above, but are not limited to.

What LiquidCapital cannot be held

responsible for

Theft, injury, loss of income

Under no circumstances can you, or your spouse, child, dependent or any other
person, hold us responsible for the following:
• Any damage, destruction, loss or theft of your vehicle or its contents
as a result of the service of your vehicle by the approved servicing
workshop.
• Any injury, disability or loss of life suffered by you or any of your
passengers or any pedestrian or driver of another vehicle as a result of
the service of your vehicle by the approved servicing workshop.
• Any loss of income, or loss of or payment of any money, by you or any
of your passengers or any pedestrian or driver of another vehicle as a
result of the service of your vehicle by the approved servicing workshop.

Events beyond our control

LiquidCapital cannot be held responsible for events that are beyond our control.
Typical examples are war, strikes, riots or a catastrophic natural disaster such as
a flood or earthquake.
If such an event happens and it prevents LiquidCapital from carrying out their
contractual duties in terms of this plan, LiquidCapital will be released from all
contractual obligations towards you in terms of this plan. However, LiquidCapital
will pay you a pro-rata refund, taking into account all commissions,
administration fees and costs of labour and parts.

Damage caused to your vehicle by a non-approved

servicing workshop facility
We cannot be held responsible for any damage that is caused to your vehicle
from work done by a non-approved servicing workshop, including damage.

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What LiquidCapital can be held
responsible for
To the extent that the client is not an individual customer, you may not hold
LiquidCapital responsible for loss or damage suffered by you, whether directly
or indirectly, if it was caused by gross negligence on our part.

How to claim
When your vehicle requires a service that is provided for under your plan:
• Book your vehicle into an approved repair facility for services or
repairs needed.
• When you arrive at the approved repair facility, inform the service
advisor that you have a plan and give them your plan number.
• The approved repair facility’s service advisor will get an order number
from the Authorisation Centre.
Authorisation Office Hours: Monday to Friday: 07h30 to 17h00
Saturday: 08h00 to 12h00
This office is closed on public holidays.
• The approved repair facility’s service advisor will supply the
Authorisation Centre with all the information needed regarding your
service or repair.
• When the service advisor has received authorisation, he will be allowed
to start the service or repair.
• Any services, repairs or parts not included in your plan will be for your
own account.
• Check your invoice to ensure that only the work requested was done,
sign the invoice to confirm this.
• Inspect your vehicle to ensure that the repair work or service was done
and the parts installed to your satisfaction and is complete.
• The service advisor will invoice LiquidCapital for the services or
repairs done.
• If there is any evidence of poor driver technique or negligence, you will
be responsible for the payment of the repair costs.
• LiquidCapital will not refund or pay for any work done without
being duly authorised. It remains your responsibility to ensure that
the authorised facility obtains proper authorisation. You must settle
the balance.

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Roadside Assistance
In the event of a mechanical breakdown or electrical failure (or if you need
any of the other services offered in this section), please contact the Roadside
Assistance 24-hour helpline.
A mechanical breakdown or electrical failure is a fault in one of the vehicle’s
parts (as supplied by the OEM) which makes the vehicle unable to be driven.
For example, a malfunction in the clutch, transmission or on-board computer of
the vehicle.
If your vehicle cannot be repaired at the scene of the breakdown, the Roadside
Assistance operator will arrange for it to be towed to the nearest approved
facility. We provide roadside assistance as soon as possible in response to
your request. We do not guarantee response times, which vary depending
on location, traffic, road conditions, weather conditions and the demand for
assistance at the time of your request.

Towing

If you experience a mechanical breakdown or electrical failure which was

not directly caused by a road accident and cannot be repaired on the spot, a
Roadside Assistance agent will dispatch a roadside team to tow your vehicle to
the nearest approved facility for repairs.
For after hours or weekend tow-in service:
• If the breakdown is on the side of the road the roadside team will be
dispatched immediately to collect your vehicle. If the nearest approved
facility has 24-hour security, your vehicle will be towed and parked
at the approved facility’s premises. If there is no 24-hour security,
your vehicle will be parked at the roadside team’s premises until the
approved facility opens.
• If the breakdown is at your home the Roadside Assistance agent will
recommend that the tow-in be done when the approved facility opens.
If the mechanical breakdown is a direct result of past or current damages due to
a road accident, the cost of the tow-in will be for your own account. This will be
determined by the OEM upon evaluation of vehicle.

Limitations of service
• The distance per call-out for a vehicle tow-in is limited to the nearest
approved facility.

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 • In the event of a mechanical breakdown, the tow-in of your vehicle will be
to the nearest approved facility. Depending on the make of your vehicle,
you can refer to the relevant website to find out where there are approved
facilities in South Africa.
• If the mechanical breakdown is a direct result of past or current damages
due to a road accident, the cost of the tow-in will be for your own
account. This will be determined by the OEM upon evaluation of vehicle.
• Any impact that involves potholes and or any foreign object that causes a
breakdown of any nature is excluded as this is classed as a road accident.
• If the tow-in service is not authorised by Roadside Assistance, the cost of
the tow-in will be for your own account. For authorisation and assistance,
please contact Roadside Assistance.
• Towing benefit is limited to 2 call-outs, per 12-month cycle.

Tyre change

Assistance will be provided should you require assistance with tyre change.

Limitations of service
• All tools supplied by your vehicle OEM are required to assist you with a
tyre change.
• Your vehicle has to have a roadworthy spare tyre.
• If your vehicle’s spare tyre is missing or not in a roadworthy condition,
your vehicle will be towed to the nearest place of safety at your own cost.
• If your vehicle is equipped with run-flat tyres, we will tow the vehicle to
the nearest approved facility or tyre fitment centre.
• Any tyre repairs or replacements will be at your own cost.
• Tyre change benefit is limited to 2-call outs, per 12-month cycle.

Fuel run

If your vehicle runs out of fuel and you are stranded on the side of the road, we
will dispatch a contractor with a canister of fuel for your vehicle so that you can
reach the nearest petrol station and re-fuel your vehicle.

Limitations of service
• This benefit is available in urban areas only.

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 • Any fuel supplied will be for your own account.
• A maximum of 10 litres will be delivered to you.
• Fuel run benefit is limited to 2-call outs, per 12-month cycle.

Jump-start

If your vehicle has a flat battery, we will send a contractor to help you jump-start
your vehicle.

Limitations of service
• This service is limited to only starting a vehicle by means of a battery
boost, we don’t replace the vehicle’s battery.
• If your vehicle’s battery is not able to be jump-started by the
LiquidCapital Roadside Assistance team, they will arrange for your
vehicle to be towed into the nearest approved facility where they will be
able to replace your vehicle’s battery. The cost of the replacement of the
battery is for your own account unless provided for by your plan.
• Jump-start benefit is limited to 2-call outs, per 12-month cycle.

Key lockout

Should you accidently lock your vehicle’s key in your vehicle, we will send out a
locksmith to open your vehicle and retrieve your key.

Limitations of service
• This plan will pay for only the cost of the call-out fee and 1 hour’s
labour up to a maximum of R650 to retrieve the vehicle’s key from inside
the vehicle.
• If you lose your vehicle’s key or the keys were stolen, the replacement
of the key is for your own account. We will, however, send a locksmith
to open your vehicle and a tow truck to tow it to the nearest approved
facility if required.
• Where Roadside Assistance feels that the call-out or requested service is
not necessary or entirely justified, they will consider the case on its merits.
• Key lockout benefit is limited to 2-call outs, per 12-month cycle.

Please note Roadside Assistance does not include the following

services:

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 • Assistance when accidents happen.
• Assistance during vehicle hijack or theft recovery.
• Cross border recoveries.
• Incorrect use of your vehicle.

Note: That the above roadside services are only available within the borders of
South Africa. If your vehicle is damaged outside the country, it must be brought
back at your own cost.

Simply call this 24-hr roadside assistance emergency number:

LiquidCapital Assist on 0861 113 408

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The legal stuff
Terms and conditions
In this booklet, the terms “the agreement” and “plan” mean the same thing, and
are used interchangeably.
Hyundai Financial Services is a brand that offers Value Added Products
powered by Liquid Capital, a Division of Motus Corporation (Pty) Ltd registration
number 1969/002321/07). This is a legal agreement between the administrator
of this plan being LiquidCapital, trading as Hyundai Financial Services and the
purchaser of the vehicle, or the registered owner of the vehicle, named in the
Plan Information Document (referred to as ‘you’, ‘your’ and ‘the client’).

Agreement in your name

This plan is in your name. The contractual obligations and rights in terms of the
agreement apply to only you. You are not allowed to cede, assign, transfer or
sign over any of these obligations or rights to another party unless you first get
our written permission.

LiquidCapital has the right to cede the agreement and outsource

their duties
You hereby allow LiquidCapital to yield, assign, and transfer or sign over any or
all of its rights and obligations in terms of the agreement to a third party, unless
it will be to your detriment. LiquidCapital will also be entitled to subcontract
or outsource any of our duties, responsibilities, or obligations in terms of this
agreement to a third party.

No legal relationship
You have no legal relationship with LiquidCapital, other than being bound by
these terms and conditions and consequently, to receive payment you may be
entitled to.

Choice of court for legal proceedings

In the event that either of us wishes to institute legal proceedings against the
other, we both hereby agree that this can be done in the Magistrate’s Court of
any district that has jurisdiction in terms of section 28(1) of the Magistrates’
Courts Act no. 32 of 1944.

28
We both also agree that legal proceedings may be instituted at any time by either
you or us in any division of the High Court of South Africa having jurisdiction.

Amendments or variations
Any changes, substitutions, deletions, additions or variations to this agreement
will only be binding if recorded in writing and signed by both parties.

Waiving of certain provisions

If either party to this contract chooses to waive (i.e. not exercise) any of the
provisions of this agreement, it must be done in writing and signed by that party.

Effect of not exercising one’s rights

It may happen that, for whatever reason, one of the parties fails to exercise their
rights in terms of this agreement, or chooses not to. When this occurs, it should
not be interpreted as meaning that these rights have been forfeited or waived,
or that the agreement is no longer binding.

Legal proceedings costs

If either party to this contract decides to take steps to institute legal proceedings
against the other, the successful party may get back all costs involved from the
unsuccessful party.

Invalid provisions don’t apply

If any part of this agreement is found to be invalid or unenforceable, it will be
deemed to be deleted without affecting the rest of the agreement.

Territorial limitation
Note that plans are only available for services and repairs to be performed
within the borders of the Republic of South Africa.

Legal authority to conclude agreement

Both parties warrant that they have the necessary authority and legal capacity
to conclude this agreement.

29
Privacy disclosure
We have adopted a privacy notice to inform you of our commitment to privacy
and to describe how we collect, use and disclose any personal information that
may be collected by us. Should you wish to access our privacy notice, please visit
www.liquidcapital.co.za/privacy-statement/

Important notice in terms of section 49 of the CPA

In terms of Section 49 of the CPA, we wish to draw your attention to the
following specific provisions.

Warning: The irresponsible, unauthorised or general use or abuse of the vehicle

in contravention of any law, OEM recommendations contained in the owner’s
manual or this agreement or the failure, refusal or neglect to maintain the vehicle
in accordance with the OEM recommendations or instructions contained in this
agreement, may result in harm.

Instructions: To avoid any harm it would be in your best interest to use the
vehicle responsibly, with the necessary licence, in accordance with any law and
the provisions contained in this agreement and to maintain the vehicle regularly
in accordance with the OEM recommendations contained in the owner’s manual
and this agreement.

Indemnity: We will not be held responsible by you or any person on your

behalf for any harm as a result of a defect of any part if you have in any manner
contravened the warning and instruction contained in the agreement or failed to
comply with any obligation in terms of this agreement. We are not in any way
liable for the conduct of the approved facility or any defect in the parts supplied
by the approved facility.

Acknowledgement: You confirm that you have read and understand this
important notice, that you are bound by the provisions thereof and that you have
signed the notice at your own free will. You further confirm that you have been
expressly informed of the provisions of:
• Wear and tear
• Period of agreement
• Which services are included and which are not
• The right to cancel the agreement
• Your obligations

30
 • What LiquidCapital cannot be held responsible for

You have had a proper opportunity to consider the implications of this

agreement and you enter into this agreement out of your own free will and
without any undue influence by us or any of our employees.

31
Liquid Capital, aaDivision
Divisionof
ofMotus
MotusCorporation
Corporation(Pty)
(Pty)Ltd
Ltdregistration
registration number
number 1969/002321/07
1969/002321/07 powers Value Added Products. Service
powers
and Value Added
Maintenance Products.
Plans Service products
are not financial and Maintenance
as defined Plans
in theare not financial
Financial products
Advisory as defined Service Act, 2002. Terms and
and Intermediary
in the Financial
Conditions apply.Advisory and Intermediary Service Act, 2002. Terms and Conditions apply.