Design, Supply, Installation, Integration, Testing & Commissioning for Implementation

of Smart Distribution System in NESCO Area on Turnkey Basis.

Section 7 – Call Server Specifications SDSI_NPLC-CSS

SECTION 7 – CALL SERVER SYSTEM TECHNICAL SPECIFICATIONS

Table of Contents
1 Technical Requirement......................................................................................................222
1.1 Product Description......................................................................................................222
1.2 Quality Standard............................................................................................................222
1.3 Mechanical Characteristics........................................................................................222
2 Technical Characteristics..................................................................................................222
2.1 General..............................................................................................................................222
2.2 Features............................................................................................................................223
3 Telephone Sets.....................................................................................................................225
4 Recording System................................................................................................................226
5 Testing......................................................................................................................................227
5.1 Type Tests........................................................................................................................227
5.2 Production (Routine) Tests........................................................................................227
5.3 Factory Acceptance Tests..........................................................................................227
5.4 Pre-commissioning.......................................................................................................227
5.5 Commissioning...............................................................................................................227

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Section 7 – Call Server Specifications SDSI_NPLC-CSS

1 TECHNICAL REQUIREMENT
1.1 PRODUCT DESCRIPTION
The offered equipment shall be designed, and field proven, to operate
in similar climatic and power utility environments that are prevailing in
this project. In addition to the requirements specified in this document,
the offered equipment shall strictly fulfil, where applicable, the
requirements specified in the general technical requirements unless
otherwise stated in this document:
Common Specifications Section 7 SDSI_NPLC-CS
General Technical Requirements Section 7 SDSI_NPLC-TS-
General Documentation Requirements Section 7 SDSI_NPLC-DR
Testing Specifications Section 7 SDSI_NPLC-TS&R

The supply shall include all required material for installation and
operation to full satisfaction of the Employer. The bidder shall fill the
guaranteed technical characteristics of the proposed equipment in the
schedules in specification Section 7. SDSI_NPLC-SCADA.
1.2 QUALITY STANDARD
The equipment shall be designed and manufacturing in accordance
with the following quality management systems:
ISO 9001
ISO 14001
1.3 MECHANICAL CHARACTERISTICS
The offered equipment shall be mounted together with other offered
equipment in a freestanding cubicle that is equipped with a 19” rack.
The final position shall be shown in the design documentation. Easy
access to all connectors shall be ensured. The cubicle protection class
and requirements shall follow the common requirements.
2 TECHNICAL CHARACTERISTICS
2.1 GENERAL
The proposed call server system shall consist of a new main and a
backup IP- PBX. It shall be state-of-the-art and shall provide for
features like cyber- security, reliability, expandability. The main unit
shall be installed at the main control centre and the back-up unit at
the back-up control centre. Each unit shall be capable of independent
operation in case of fault situations. It is therefore necessary that the
systems are identical and any re-configuration in either unit shall
automatically be transferred to the other unit.
Compatibility with existing traditional analogue and IP-based
telecommunication systems must be supported with various types of
trunk and subscriber interfaces. PSTN interface shall be supported by

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Section 7 – Call Server Specifications SDSI_NPLC-CSS
the proposed equipment as well.
The new main and the backup IP-PBX have to take care of all the
relevant security aspects and to be protected against intrusions
and cyber-attacks.

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The new IP-PBX system shall have an open platform and distributed architecture.

In order to ensure an uninterruptible, flexible and multifunctional

communication, the new IP-PBX shall also support wireless telephone
connectivity, for example DECT.
The new PBX installation/system shall be designed for IP network
operations. It has to be a full-option and scalable IP-PBX. It is assumed
that for both main PBX and backup PBX the increase of subscribers is
managed by simply adding new licenses with no need for additional
hardware.
The new PBX is assumed to interwork with any IP system as well as
with any standard telephone system deployed and will have adequate
interfaces accordingly. Adequate training and customer support for the
implemented (IP-) PBX are included in the contract and shall be
provided by the Contractor.

2.2 FEATURES
The main and backup PBX shall have a license for a number of
subscribers as specified in the Scope of Supply.
Key features to be supported are:
1 IP-PBX hot main/central unit
1 IP-PBX backup central unit, used in geographical-redundancy, thus
installed in a separate site/building
Total ten lines for outgoing / incoming
calls Two different types of telephone
sets
Long Term Recording System (LTRS) shall be supported for all types
and all extensions of deployed telephone sets
Voice mail
Hotline
features
Conference
call
Reporting option: gathering and recording/archiving of data of all
activities within IP-PBX
Possibility to integrate DECT, WLAN and GSM technology
Possibility to integrate analogue telephone sets into the VoIP
infrastructure Standard interfaces and standard protocols only
Possibility to administrate the IP-PBX from one central
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Section 7 – Call Server Specifications SDSI_NPLC-CSS
point Scalability (so that additional subscribers can be
added easily) Scalable and including a PBX-
Management System
IP-PBX system language and documentation preferably in English language
Interworking support with other standard telephone sets, (PSTN) -
IP and analogue

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At least 100 simultaneous conversations

Compatibility with standard operation systems:
Windows, Linux High level of uninterrupted operation
Licensed antivirus software, including regular updates for 12
months after operational acceptance
Automatic user defined periodic backup copy of data users and
subscribers Backup copy of configuration (stored on DVD, USB or
equivalent)
Feature to connect to Enterprise Branch Node, EBN
Provide technical documentation and latest licensed software
(DVD, USB or equivalent)

Sample of basic functions, services, protocols of the new IP-

PBX: Holding call answer
Second call receive with notification of the
subscriber Two conversations simultaneously
Call transfer
Call
forwarding
Direct call
mode
Caller number detection (Caller ID)/calling party
indication Group call
Call intercepting/pickup
Multichannel call
Conference
(establish/service)
Subscriber announcement
Call back
Call Park / call queuing
Automatic call distribution
Possibility to put under control any subscriber of station, diagnosis of
system status and information about users
Flexible way to configure outgoing call barring

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Flexible way to provide short dialling (per extension
or global) IP-PABX Administration & Management,
access restriction Control through web-interface
FTP capability
SNMP
capability

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Compliance to G.711 A/µ-Law, G.723.1 (MPMLQ, ACELP), G.729,

echo suppression G.165; G.711, G.726, G.729
Auto regulation of level with dynamic noise silencer
For codec G.723.1 (MPMLQ, ACELP), G.729 – possibility to
compensate packet loss.
SIP (including SIP-proxy client and on-board SIP-proxy
server) H.323
Supporting analogue channels

Sample of further exchange functions:

The PBX has to provide capability for conference calls, at least eight
subscribers for each active conference and at least 4 simultaneous
conferences shall be allowed
Possibility to talk without handset, using loudspeaker instead
Display the number of calling subscriber on the screens/displays of
telephone sets and consoles
Call forwarding
Priority access, which allows to free-out resources that are busy on
demand or by forcing it. Priority levels are “demand” and “forced”
Possibility to connect fax machine
Control indications (local and
remote/distance) Failure and malfunction
indications
IP-PBX shall be failure resistant, server as well as common
network Security – support, data encryption or encoding
Failure resistant (duplicated) 220V power supply at NDC
It is required to have the possibility to transfer telephone conversation
from one operator telephone set to another operator telephone set
without fulfilment of additional functions/activities on the second
telephone set.
During telephone conversation of one operator in case of necessity the
other operator shall have the possibility to listen conversation of the
speaking operator.

3 TELEPHONE SETS
The bidder shall offer to types of telephone
sets; Operator Console with enhanced
functions Standard Telephone
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The telephone sets shall be multifunctional with all properties of
modern communication facilities. The types, amount and locations for
the telephone sets is specified in the Scope of Supply.

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The telephone sets shall support the following functions:

Function Operator Standard

Console Set

LED Screen 48 digits 16 digits

Speed dial ≥ 80 ≥ 10
numbers numbers

Speaker with Yes Yes

button and mute
microphone
Headphone Yes No

Intrusion button on Yes No

any call

Recent call List ≥ 25 ≥ 10

(memory)

Address Book ≥ 80 ≥ 20

Night Service Feature Yes No

Alternation Yes Yes

between active
and idle call
The exact location within a site shall be mutually agreed during the
successful bidder’s detailed site survey.
4 RECORDING SYSTEM
A new Long Term Recording System (LTSR) shall be included integrated
to the Call Server or as a separate device.
The LTRS shall be located at the Main Control Centre
site. Some key characteristics required for the new
LTRS:
Compatible with the new IP-PBX and all deployed subscriber telephone sets
Capability to record a number of at least 20 simultaneous telephone
conversations together with caller information (date, begin time and
duration of the recorded call, caller and calling IDs)
Dimensioning of the archive: the LTRS shall include recording
storage for a period of at least 3 months
Archiving option: telephone conversations shall be archived
automatically on a physical storage media such as DVD or adequate
other media, which will be regularly replaced by NESCO. Such
replacement procedure shall be safe and very easy to handle, and shall
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be demonstrated by the Contractor in the course of the verification
phase. In case the archive is reaching its maximum capacity an alarm
message shall be risen (archive 90% full …. Archive 100% full) and

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afterwards the oldest records shall be deleted in order to record

any new conversations.
Recording selection option: the recording function for the telephone
sets shall be defined by NESCO administrator
The Bidders shall provide detailed information on theirs proposed solution.
5 TESTING
5.1 TYPE TESTS
The complete telephone system shall be type tested according to
the requirement set forth in the pertinent IEC standards.
The type tests need not to be repeated for the units in this delivery
provided that type tests have previously been performed on similar
units. The bidder shall include evidence of successfully performed type
tests in his bid. Copies of the type test reports shall be included in the
FAT report.
5.2 PRODUCTION (ROUTINE) TESTS
The manufacturer shall perform all relevant production tests in
accordance with relevant IEC standards and his QA-program.
The Employer’s shall be allowed to perform a stage inspection at any
time before final shipment.

5.3 FACTORY ACCEPTANCE TESTS

The Factory Acceptance Tests shall at minimum include the following
tests and inspections:
Verification of type test results and
certificates Inspection of production test
result
Calibration verification on test equipment
Verification of marking to the design
documentation Electrical characteristics
Input voltage tolerance
Single/redundant operation
Functional tests on both call servers and
phone sets Alarms
Inventory
Shipment
details
5.4 PRE-COMMISSIONING
The Contractor shall ensure the quality of the material and installations
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before requesting Commissioning tests to start (pre-commissioning).
Proper test and verification records from the pre-commissioning shall be
available during commissioning.
5.5 COMMISSIONING

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After successful pre-commissioning witnessed

commissioning tests shall be performed.
The commissioning tests shall at
minimum include: Inspection of
installation records and “red-pen”
documents Inspection of pre-
commissioning records
Calibration verification
on test equipment
Electrical characteristics
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