Lampiran 5

TABULASI SKOR DATA VARIABEL BEBAS X (PELAYANAN BERKUALITAS) DAN VARIABEL TERIKAT Y (KEPUASAN PENDAFTAR NPWP)

No. (X1) (X2) (X3) (X4) (X5) (Y)

Total Total Total Total Total Total
Res P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P1 P2 P3 P4 P5 P6 P7
1 5 5 5 15 5 5 10 5 3 8 5 4 9 5 5 10 5 4 5 5 5 5 5 34
2 4 4 4 12 4 5 9 4 5 9 3 2 5 4 4 8 5 4 4 4 4 4 4 29
3 5 5 5 15 5 5 10 5 5 10 5 4 9 5 5 10 5 5 5 5 5 5 5 35
4 3 5 4 12 5 5 10 3 3 6 3 3 6 3 5 8 4 4 4 4 4 4 3 27
5 4 5 2 11 3 4 7 5 3 8 3 5 8 3 5 8 4 3 4 4 4 4 4 27
6 4 4 4 12 5 5 10 4 4 8 4 4 8 4 4 8 4 4 4 4 5 4 5 30
7 3 3 3 9 4 4 8 3 4 7 4 4 8 3 3 6 4 4 4 4 4 4 4 28
8 4 5 4 13 5 4 9 4 5 9 4 3 7 4 5 9 5 4 5 4 5 5 4 32
9 5 3 3 11 5 3 8 4 5 9 5 5 10 5 3 8 4 4 5 5 5 5 4 32
10 5 4 5 14 5 4 9 4 4 8 4 3 7 3 4 7 4 5 4 4 4 4 4 29
11 5 5 4 14 5 4 9 3 3 6 4 4 8 3 5 8 4 4 4 4 4 5 5 30
12 4 3 4 11 5 4 9 4 4 8 4 4 8 2 3 5 4 4 4 4 4 4 4 28
13 3 3 4 10 4 4 8 4 4 8 4 4 8 4 3 7 4 4 4 4 4 4 4 28
14 3 4 2 9 4 4 8 3 4 7 4 4 8 3 4 7 4 3 4 4 4 4 3 26
15 4 5 3 12 4 4 8 4 4 8 5 3 8 3 5 8 4 4 4 4 4 4 4 28
16 3 4 3 10 3 5 8 4 4 8 4 4 8 4 4 8 4 4 4 4 4 4 4 28
17 5 4 4 13 4 4 8 4 3 7 4 2 6 4 4 8 4 4 4 4 4 4 4 28
18 4 4 4 12 5 4 9 4 3 7 4 3 7 3 4 7 4 4 4 4 4 4 4 28
19 4 5 4 13 4 4 8 5 4 9 4 3 7 3 5 8 4 4 3 4 5 4 3 27
20 5 5 5 15 5 4 9 3 5 8 5 5 10 5 5 10 4 5 5 5 5 5 5 34
21 4 3 4 11 5 3 8 4 5 9 5 5 10 5 3 8 4 4 5 5 4 4 5 31
22 4 3 3 10 3 3 6 3 4 7 4 4 8 4 3 7 3 4 3 3 4 4 4 25
23 5 5 5 15 5 3 8 4 5 9 5 5 10 3 5 8 5 4 4 5 5 5 5 33
24 5 3 4 12 5 5 10 3 4 7 4 4 8 4 3 7 4 3 4 4 4 5 5 29

UNIVERSITAS MEDAN AREA

 25 5 5 5 15 5 3 8 4 5 9 5 5 10 5 5 10 5 5 5 5 5 5 5 35
26 5 5 4 14 4 5 9 5 5 10 5 4 9 3 5 8 4 4 4 5 4 4 5 30
27 5 4 3 12 5 3 8 5 5 10 5 5 10 5 4 9 4 4 5 4 5 4 5 31
28 4 4 4 12 4 4 8 5 5 10 5 5 10 5 4 9 5 5 5 4 5 5 4 33
29 4 4 4 12 4 3 7 3 3 6 4 3 7 4 4 8 4 2 4 3 4 4 3 24
30 5 3 3 11 3 3 6 3 4 7 3 4 7 4 3 7 4 3 3 3 3 4 5 25
31 4 3 4 11 4 4 8 4 4 8 3 3 6 3 3 6 4 4 4 4 4 4 4 28
32 5 5 4 14 5 4 9 5 5 10 5 5 10 5 5 10 5 5 5 5 5 5 5 35
33 5 4 4 13 2 4 6 4 4 8 5 5 10 5 4 9 4 5 5 4 5 4 4 31
34 4 4 2 10 2 2 4 5 5 10 5 5 10 5 4 9 3 3 3 5 4 4 5 27
35 5 3 3 11 3 4 7 3 4 7 4 5 9 5 3 8 4 4 4 4 4 4 5 29
36 4 5 5 14 5 4 9 4 4 8 4 4 8 4 5 9 4 4 5 4 4 4 4 29
37 5 5 5 15 2 2 4 2 2 4 4 3 7 4 5 9 3 3 3 3 4 4 4 24
38 4 4 5 13 5 3 8 4 5 9 3 3 6 3 4 7 3 4 4 4 4 4 3 26
39 4 3 4 11 3 4 7 5 4 9 4 4 8 4 3 7 4 4 4 4 4 5 4 29
40 2 5 5 12 5 5 10 5 4 9 4 5 9 5 5 10 4 4 4 4 5 5 5 31
41 4 4 5 13 5 5 10 5 5 10 4 4 8 3 4 7 5 5 5 4 4 4 4 31
42 5 5 5 15 5 4 9 4 4 8 4 4 8 4 5 9 5 5 4 5 3 3 5 30
43 5 5 5 15 5 4 9 4 5 9 5 5 10 3 5 8 5 5 5 5 4 4 3 31
44 5 5 5 15 5 5 10 3 3 6 3 3 6 3 5 8 4 3 4 4 5 4 5 29
45 5 5 5 15 3 3 6 3 4 7 4 4 8 4 5 9 3 4 5 4 4 4 4 28
46 3 3 3 9 3 3 6 3 3 6 3 4 7 4 3 7 3 2 3 3 4 4 4 23
47 3 3 3 9 3 3 6 3 3 6 3 3 6 3 3 6 3 3 3 3 4 3 3 22
48 5 5 5 15 5 4 9 4 4 8 4 4 8 5 5 10 5 5 5 5 5 4 4 33
49 4 4 5 13 5 3 8 5 5 10 5 5 10 5 4 9 5 5 5 4 5 5 5 34
50 4 5 4 13 5 4 9 4 5 9 5 5 10 5 5 10 4 4 5 5 5 5 5 33
51 5 5 5 15 5 5 10 5 4 9 4 5 9 5 5 10 5 5 5 5 5 5 5 35
52 5 4 5 14 5 5 10 5 4 9 4 5 9 4 4 8 5 5 5 5 5 5 4 34
53 4 5 5 14 5 4 9 3 4 7 4 5 9 5 5 10 4 4 4 5 5 5 5 32
54 5 5 5 15 5 5 10 5 3 8 4 4 8 4 5 9 5 5 4 5 4 4 5 32
55 5 5 5 15 5 5 10 5 5 10 5 5 10 5 5 10 5 5 5 5 5 5 5 35

UNIVERSITAS MEDAN AREA

 56 3 4 4 11 4 5 9 5 4 9 5 5 10 5 4 9 5 5 5 4 4 4 4 31
57 5 5 5 15 5 4 9 4 4 8 3 5 8 5 5 10 4 4 4 4 5 5 5 31
58 5 5 5 15 5 5 10 2 3 5 5 4 9 5 5 10 5 2 5 5 5 5 5 32
59 4 4 4 12 4 5 9 4 5 9 3 2 5 4 4 8 5 4 4 4 4 4 4 29
60 5 5 5 15 5 5 10 5 5 10 5 4 9 5 5 10 5 5 5 5 5 5 5 35
61 3 5 4 12 5 5 10 3 3 6 3 3 6 3 5 8 4 4 4 4 4 4 3 27
62 4 5 2 11 3 4 7 5 3 8 3 5 8 3 5 8 4 3 4 4 4 4 4 27
63 4 4 4 12 5 5 10 4 4 8 4 4 8 4 4 8 4 4 4 4 5 4 5 30
64 3 3 3 9 4 4 8 3 4 7 4 4 8 3 3 6 4 4 4 4 4 4 4 28
65 4 5 4 13 5 4 9 4 5 9 4 3 7 4 5 9 5 4 5 4 5 5 4 32
66 5 3 3 11 5 3 8 4 5 9 5 5 10 5 3 8 4 4 5 5 5 5 4 32
67 5 4 5 14 5 4 9 4 4 8 4 3 7 3 4 7 4 5 4 4 4 4 4 29
68 5 5 4 14 5 4 9 3 3 6 4 4 8 3 5 8 4 4 4 4 4 5 5 30
69 3 5 4 12 5 5 10 5 3 8 5 4 9 3 5 8 5 4 5 5 5 5 5 34
70 4 5 2 11 3 4 7 4 5 9 3 2 5 4 4 8 5 4 4 4 4 4 4 29
71 4 4 4 12 5 5 10 5 5 10 5 4 9 3 3 6 5 5 5 5 5 5 5 35
72 3 3 3 9 4 4 8 3 3 6 3 3 6 4 5 9 4 4 4 4 4 4 3 27
73 4 5 4 13 5 4 9 5 3 8 3 5 8 5 3 8 4 3 4 4 4 4 4 27
74 5 3 3 11 5 3 8 4 4 8 4 4 8 3 4 7 4 4 4 4 5 4 5 30
75 5 4 5 14 5 4 9 3 4 7 4 4 8 3 5 8 4 4 4 4 4 4 4 28
76 5 5 4 14 5 4 9 4 5 9 4 3 7 2 3 5 5 4 5 4 5 5 4 32
77 4 3 4 11 5 4 9 4 5 9 5 5 10 4 3 7 4 4 5 5 5 5 4 32
78 3 3 4 10 4 4 8 4 4 8 4 3 7 3 4 7 4 5 4 4 4 4 4 29
79 3 4 2 9 4 4 8 3 3 6 4 4 8 3 5 8 4 4 4 4 4 5 5 30
80 4 5 3 12 4 4 8 4 4 8 4 4 8 4 4 8 4 4 4 4 4 4 4 28
81 3 4 3 10 3 5 8 4 4 8 4 4 8 4 4 8 4 4 4 4 4 4 4 28
82 5 4 4 13 4 4 8 3 4 7 4 4 8 3 4 7 4 3 4 4 4 4 3 26
83 4 4 4 12 5 4 9 4 4 8 5 3 8 3 5 8 4 4 4 4 4 4 4 28
84 4 5 4 13 4 4 8 4 4 8 4 4 8 5 5 10 4 4 4 4 4 4 4 28
85 5 5 5 15 5 4 9 4 3 7 4 2 6 5 3 8 4 4 4 4 4 4 4 28
86 4 3 4 11 5 3 8 4 3 7 4 3 7 4 3 7 4 4 4 4 4 4 4 28

UNIVERSITAS MEDAN AREA

 87 4 3 3 10 3 3 6 5 4 9 4 3 7 3 5 8 4 4 3 4 5 4 3 27
88 5 5 5 15 5 3 8 3 5 8 5 5 10 4 3 7 4 5 5 5 5 5 5 34
89 5 3 4 12 5 5 10 4 5 9 5 5 10 5 5 10 4 4 5 5 4 4 5 31
90 5 5 5 15 5 3 8 3 4 7 4 4 8 3 5 8 3 4 3 3 4 4 4 25
91 5 5 4 14 4 5 9 4 5 9 5 5 10 5 4 9 5 4 5 5 5 5 5 34
92 5 4 3 12 5 3 8 3 4 7 4 4 8 5 4 9 5 4 4 4 4 4 4 29
93 4 4 4 12 4 4 8 4 5 9 5 5 10 4 4 8 5 5 5 5 5 5 5 35
94 4 4 4 12 4 3 7 5 5 10 5 4 9 4 3 7 4 4 4 4 4 4 3 27
95 5 3 3 11 3 3 6 5 5 10 5 5 10 3 3 6 4 3 4 4 4 4 4 27
96 4 3 4 11 4 4 8 5 5 10 5 5 10 5 5 10 4 4 4 4 5 4 5 30
97 5 5 4 14 5 4 9 3 3 6 4 3 7 5 4 9 4 4 4 4 4 4 4 28
98 5 4 4 13 2 4 6 3 4 7 3 4 7 3 5 8 5 4 5 4 5 5 4 32
99 4 4 2 10 2 2 4 4 4 8 3 3 6 4 4 8 4 4 5 5 5 5 4 32
100 5 3 3 11 3 4 7 5 5 10 5 5 10 3 3 6 4 5 4 4 4 4 4 29

UNIVERSITAS MEDAN AREA

 Lampiran 4
FREQUENCIES
VARIABLES=VAR00001 VAR00002 VAR00003 VAR00005 VAR00006 VAR00008
VAR00009 VAR00011 VAR00012 VAR00014 VAR00015 VAR00017 VAR00018
/ORDER= ANALYSIS.

Frequencies

VAR00001

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 1 1.0 1.0 1.0
3.00 15 15.0 15.0 16.0
4.00 38 38.0 38.0 54.0
5.00 46 46.0 46.0 100.0
Total 100 100.0 100.0

VAR00002

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 25 25.0 25.0 25.0
4.00 31 31.0 31.0 56.0
5.00 44 44.0 44.0 100.0
Total 100 100.0 100.0

VAR00003

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 7 7.0 7.0 7.0
3.00 20 20.0 20.0 27.0
4.00 43 43.0 43.0 70.0
5.00 30 30.0 30.0 100.0
Total 100 100.0 100.0

VAR00004

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 5 5.0 5.0 5.0
3.00 15 15.0 15.0 20.0
4.00 24 24.0 24.0 44.0
5.00 56 56.0 56.0 100.0
Total 100 100.0 100.0

UNIVERSITAS MEDAN AREA

 VAR00005

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 3 3.0 3.0 3.0
3.00 22 22.0 22.0 25.0
4.00 49 49.0 49.0 74.0
5.00 26 26.0 26.0 100.0
Total 100 100.0 100.0

VAR00006

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 2 2.0 2.0 2.0
3.00 27 27.0 27.0 29.0
4.00 43 43.0 43.0 72.0
5.00 28 28.0 28.0 100.0
Total 100 100.0 100.0

VAR00007

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 1 1.0 1.0 1.0
3.00 22 22.0 22.0 23.0
4.00 42 42.0 42.0 65.0
5.00 35 35.0 35.0 100.0
Total 100 100.0 100.0

VAR00008

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 18 18.0 18.0 18.0
4.00 48 48.0 48.0 66.0
5.00 34 34.0 34.0 100.0
Total 100 100.0 100.0

VAR00009

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 5 5.0 5.0 5.0
3.00 23 23.0 23.0 28.0
4.00 39 39.0 39.0 67.0
5.00 33 33.0 33.0 100.0
Total 100 100.0 100.0

UNIVERSITAS MEDAN AREA

 VAR00010

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 2 2.0 2.0 2.0
3.00 35 35.0 35.0 37.0
4.00 31 31.0 31.0 68.0
5.00 32 32.0 32.0 100.0
Total 100 100.0 100.0

VAR00011

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 25 25.0 25.0 25.0
4.00 31 31.0 31.0 56.0
5.00 44 44.0 44.0 100.0
Total 100 100.0 100.0

VAR00012

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 8 8.0 8.0 8.0
4.00 62 62.0 62.0 70.0
5.00 30 30.0 30.0 100.0
Total 100 100.0 100.0

VAR00013

Cumulative
Frequency Percent Valid Percent Percent
Valid 2.00 3 3.0 3.0 3.0
3.00 12 12.0 12.0 15.0
4.00 61 61.0 61.0 76.0
5.00 24 24.0 24.0 100.0
Total 100 100.0 100.0

VAR00014

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 9 9.0 9.0 9.0
4.00 55 55.0 55.0 64.0
5.00 36 36.0 36.0 100.0
Total 100 100.0 100.0

UNIVERSITAS MEDAN AREA

 VAR00015

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 7 7.0 7.0 7.0
4.00 63 63.0 63.0 70.0
5.00 30 30.0 30.0 100.0
Total 100 100.0 100.0

VAR00016

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 2 2.0 2.0 2.0
4.00 58 58.0 58.0 60.0
5.00 40 40.0 40.0 100.0
Total 100 100.0 100.0

VAR00017

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 2 2.0 2.0 2.0
4.00 63 63.0 63.0 65.0
5.00 35 35.0 35.0 100.0
Total 100 100.0 100.0

VAR00018

Cumulative
Frequency Percent Valid Percent Percent
Valid 3.00 12 12.0 12.0 12.0
4.00 50 50.0 50.0 62.0
5.00 38 38.0 38.0 100.0
Total 100 100.0 100.0

UNIVERSITAS MEDAN AREA

 Lampiran 6

REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y
/METHOD=ENTER X1 X2 X3 X4 X5
/RESIDUALS DURBIN .

Regression

Variables Entered/Removed(b)

Variables Variables
Model Entered Removed Method
1

Tangibles
(kemampuan
fisik),
Assurance
(jaminan),
Reliability
. Enter
(kehandalan),
Emphaty
(perhatian),
Responsivnes
s (daya
tanggap)(a)

a All requested variables entered.

b Dependent Variable: Kepuasan Pendaftar NPWP

Model Summary(b)

Adjusted R Std. Error of

Model R R Square Square the Estimate Durbin-Watson
1 .795(a) .632 .613 1.86242 1.671
a Predictors: (Constant), Tangibles (kemampuan fisik), Assurance (jaminan), Reliability (kehandalan),
Emphaty (perhatian), Responsivness (daya tanggap)
b Dependent Variable: Kepuasan Pendaftar NPWP

UNIVERSITAS MEDAN AREA

 ANOVA(b)

Sum of
Model Squares df Mean Square F Sig.
1 Regression 560.701 5 112.140 32.330 .000(a)
Residual 326.049 94 3.469
Total 886.750 99
a Predictors: (Constant), Tangibles (kemampuan fisik), Assurance (jaminan), Reliability (kehandalan),
Emphaty (perhatian), Responsivness (daya tanggap)
b Dependent Variable: Kepuasan Pendaftar NPWP

Coefficients(a)

Unstandardized Standardized
Coefficients Coefficients t Sig.

Model B Std. Error Beta B Std. Error

1 (Constant) 6.449 1.877 3.436 .001
Responsivness (daya
tanggap) .302 .125 .187 2.416 .018
Reliability (kehandalan) .642 .151 .296 4.237 .000
Assurance (jaminan) .702 .165 .309 4.254 .000
Emphaty (perhatian) .634 .163 .293 3.887 .000
Tangibles (kemampuan
fisik) .416 .182 .170 2.286 .025

a Dependent Variable: Kepuasan Pendaftar NPWP

Residuals Statistics(a)

Minimum Maximum Mean Std. Deviation N

Predicted Value 23.5299 34.9171 29.7500 2.37984 100
Residual -4.42758 7.21570 .00000 1.81478 100
Std. Predicted Value -2.614 2.171 .000 1.000 100
Std. Residual -2.377 3.874 .000 .974 100
a Dependent Variable: Kepuasan Pendaftar NPWP

UNIVERSITAS MEDAN AREA

 Explore

EXAMINE VARIABLES=Y X1 X2 X3 X4 X5
/PLOT BOXPLOT STEMLEAF NPPLOT
/COMPARE GROUPS
/STATISTICS DESCRIPTIVES
/CINTERVAL 95
/MISSING LISTWISE
/NOTOTAL.

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Kepuasan Pendaftar NPWP 100 100.0% 0 .0% 100 100.0%
Responsivness (daya tanggap) 100 100.0% 0 .0% 100 100.0%
Reliability (kehandalan) 100 100.0% 0 .0% 100 100.0%
Assurance (jaminan) 100 100.0% 0 .0% 100 100.0%
Emphaty (perhatian) 100 100.0% 0 .0% 100 100.0%
Tangibles (kemampuan fisik) 100 100.0% 0 .0% 100 100.0%

Descriptives
Statistic Std. Error
Kepuasan Pendaftar NPWP Mean 29.7500 .29928
95% Confidence Interval for Lower Bound 29.1562
Mean Upper Bound 30.3438
5% Trimmed Mean 29.8000
Median 29.0000
Variance 8.957
Std. Deviation 2.99284
Minimum 22.00
Maximum 35.00
Range 13.00
Interquartile Range 4.00
Skewness .004 .241
Kurtosis -.431 .478
Responsivness (daya tanggap) Mean 12.4400 .18495
95% Confidence Interval for Lower Bound 12.0730
Mean Upper Bound 12.8070
5% Trimmed Mean 12.4889
Median 12.0000
Variance 3.421
Std. Deviation 1.84949
Minimum 9.00
Maximum 15.00
Range 6.00
Interquartile Range 3.00
Skewness -.113 .241
Kurtosis -1.002 .478
Reliability (kehandalan) Mean 8.2900 .13802
95% Confidence Interval for Lower Bound 8.0161
Mean Upper Bound 8.5639
5% Trimmed Mean 8.3889
Median 8.0000

UNIVERSITAS MEDAN AREA

 Variance 1.905
Std. Deviation 1.38020
Minimum 4.00
Maximum 10.00
Range 6.00
Interquartile Range 1.00
Skewness -1.010 .241
Kurtosis 1.213 .478
Assurance (jaminan) Mean 8.0800 .13156
95% Confidence Interval for Lower Bound 7.8189
Mean Upper Bound 8.3411
5% Trimmed Mean 8.1222
Median 8.0000
Variance 1.731
Std. Deviation 1.31564
Minimum 4.00
Maximum 10.00
Range 6.00
Interquartile Range 2.00
Skewness -.422 .241
Kurtosis -.159 .478
Emphaty (perhatian) Mean 8.1600 .13833
95% Confidence Interval for Lower Bound 7.8855
Mean Upper Bound 8.4345
5% Trimmed Mean 8.2111
Median 8.0000
Variance 1.914
Std. Deviation 1.38331
Minimum 5.00
Maximum 10.00
Range 5.00
Interquartile Range 2.00
Skewness -.247 .241
Kurtosis -.668 .478
Tangibles (kemampuan fisik) Mean 8.1200 .12250
95% Confidence Interval for Lower Bound 7.8769
Mean Upper Bound 8.3631
5% Trimmed Mean 8.1556
Median 8.0000
Variance 1.501
Std. Deviation 1.22499
Minimum 5.00
Maximum 10.00
Range 5.00
Interquartile Range 2.00
Skewness -.166 .241
Kurtosis -.313 .478

UNIVERSITAS MEDAN AREA

 Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
Kepuasan Pendaftar NPWP .119 100 .001 .966 100 .012
Responsivness (daya tanggap) .134 100 .000 .924 100 .000
Reliability (kehandalan) .217 100 .000 .878 100 .000
Assurance (jaminan) .166 100 .000 .926 100 .000
Emphaty (perhatian) .176 100 .000 .907 100 .000
Tangibles (kemampuan fisik) .199 100 .000 .917 100 .000
a. Lilliefors Significance Correction

Correlations

CORRELATIONS
/VARIABLES=Y X1 X2 X3 X4 X5
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations
Tangibles
Kepuasan Responsivness Reliability Assurance (kemampuan
Pendaftar NPWP (daya tanggap) (kehandalan) (jaminan) Emphaty (perhatian) fisik)
Pearson Correlation Kepuasan Pendaftar 1.000 .462 .485 .523 .559 .455
NPWP
Responsivness (daya .462 1.000 .428 .056 .166 .485
tanggap)
Reliability .485 .428 1.000 .137 .097 .224
(kehandalan)
Assurance (jaminan) .523 .056 .137 1.000 .492 .113
Emphaty (perhatian) .559 .166 .097 .492 1.000 .316
Tangibles (kemampuan .455 .485 .224 .113 .316 1.000
fisik)
Sig. (1-tailed) Kepuasan Pendaftar . .000 .000 .000 .000 .000
NPWP
Responsivness (daya .000 . .000 .290 .050 .000
tanggap)
Reliability .000 .000 . .087 .168 .012
(kehandalan)
Assurance (jaminan) .000 .290 .087 . .000 .131
Emphaty (perhatian) .000 .050 .168 .000 . .001
Tangibles (kemampuan .000 .000 .012 .131 .001 .
fisik)
N Kepuasan Pendaftar 100 100 100 100 100 100
NPWP
Responsivness (daya 100 100 100 100 100 100
tanggap)
Reliability 100 100 100 100 100 100
(kehandalan)
Assurance (jaminan) 100 100 100 100 100 100
Emphaty (perhatian) 100 100 100 100 100 100
Tangibles (kemampuan 100 100 100 100 100 100
fisik)

UNIVERSITAS MEDAN AREA

 Nonparametric Correlations
NONPAR CORR
/VARIABLES=Y X1 X2 X3 X4 X5
/PRINT=SPEARMAN TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations
Kepuasan Tangibles
Pendaftar Responsivness Reliability Assurance Emphaty (kemampuan
NPWP (daya tanggap) (kehandalan) (jaminan) (perhatian) fisik)
Spearman's Kepuasan Correlation Coefficient 1.000 .444** .488** .497** .569** .461**
rho Pendaftar Sig. (2-tailed) . .000 .000 .000 .000 .000
NPWP
N 100 100 100 100 100 100
Responsivness Correlation Coefficient .444** 1.000 .497** .060 .148 .496**
(daya tanggap) Sig. (2-tailed) .000 . .000 .555 .142 .000
N 100 100 100 100 100 100
Reliability Correlation Coefficient .488** .497** 1.000 .104 .094 .288**
(kehandalan) Sig. (2-tailed) .000 .000 . .301 .351 .004
N 100 100 100 100 100 100
Assurance Correlation Coefficient .497** .060 .104 1.000 .536** .164
(jaminan) Sig. (2-tailed) .000 .555 .301 . .000 .102
N 100 100 100 100 100 100
Emphaty Correlation Coefficient .569** .148 .094 .536** 1.000 .339**
(perhatian) Sig. (2-tailed) .000 .142 .351 .000 . .001
N 100 100 100 100 100 100
Tangibles Correlation Coefficient .461** .496** .288** .164 .339** 1.000
(kemampuan Sig. (2-tailed) .000 .000 .004 .102 .001 .
fisik)
N 100 100 100 100 100 100
**. Correlation is significant at the 0.01 level (2-tailed).

Coefficientsa
Model Unstandardized Standardized Collinearity
Coefficients Coefficients Statistics
B Std. Error Beta t Sig. Tolerance VIF
1 (Constant) 6.449 1.877 3.436 .001
Responsivness (daya tanggap) .302 .125 .187 2.416 .018 .655 1.526
Reliability (kehandalan) .642 .151 .296 4.237 .000 .802 1.246
Assurance (jaminan) .702 .165 .309 4.254 .000 .743 1.346
Emphaty (perhatian) .634 .163 .293 3.887 .000 .687 1.455
Tangibles (kemampuan fisik) .416 .182 .170 2.286 .025 .706 1.416
a. Dependent Variable: Kepuasan Pendaftar NPWP

UNIVERSITAS MEDAN AREA

 Charts

UNIVERSITAS MEDAN AREA

UNIVERSITAS MEDAN AREA
 Lampiran 7

TABEL NILAI – NILAI r PRODUCT MOMENT

Taraf Signifikan Taraf Signifikan
N N
5% 1% 5% 1%
3 0,997 0,999 38 0,320 0,413
4 0,950 0,990 39 0,316 0,408
5 0,878 0,959 40 0,312 0,403
6 0,811 0,917 41 0,308 0,398
7 0,754 0,874 42 0,304 0,393
8 0,707 0,834 43 0,301 0,389
9 0,666 0,798 44 0,297 0,384
10 0,632 0,765 45 0,294 0,380
11 0,602 0,735 46 0,291 0,376
12 0,576 0,708 47 0,288 0,372
13 0,553 0,684 48 0,284 0,368
14 0,532 0,661 49 0,281 0,364
15 0,514 0,641 50 0,270 0,361
16 0,497 0,623 55 0,266 0,345
17 0,482 0,606 60 0,254 0,330
18 0,468 0,590 65 0,244 0,317
19 0,454 0,575 70 0,235 0,306
20 0,444 0,561 75 0,227 0,296
21 0,433 0,549 80 0,220 0,286
22 0,423 0,537 85 0,213 0,278
23 0,413 0,526 90 0,207 0,270
24 0,404 0,515 95 0,202 0,263
25 0,396 0,505 100 0,195 0,256
26 0,388 0,496 125 0,176 0,230
27 0,382 0,487 150 0,159 0,210
28 0,374 0,478 175 0,148 0,194
29 0,367 0,470 200 0,138 0,181
30 0,361 0,463 300 0,113 0,148
31 0,355 0,456 400 0,098 0,128
32 0,449 0,449 500 0,088 0,115
33 0,344 0,442 600 0,080 0,105
34 0,339 0,436 700 0,074 0,097
35 0,334 0,430 800 0,070 0,091
36 0,329 0,424 900 0,065 0,086
37 0,325 0,418 1000 0,062 0,081
Sumber : Sugiyono 2012

UNIVERSITAS MEDAN AREA

 Lampiran 8

Tabel Nilai – Nilai Dalam Distribusi t

Derajat signifikasi untuk One-Tailed Test
dk 0,10 0,05 0,025 0,01 0,005 0,0005
Derajat signifikasi untuk Two-Tailed Test
0,20 0,10 0,05 0,02 0,01 0,001
1 3,078 6,314 12,706 31,821 63,657 636,619
2 1,886 2,920 4,303 6,965 9,925 31,598
3 1,638 2,353 3,182 4,541 5,841 12,598
4 1,533 2,132 2,776 3,747 4,604 8,610
5 1,476 2,015 2,571 3,365 4,032 6,859
6 1,440 1,943 2,447 3,143 3,707 5,959
7 1,415 1,895 2,365 2,998 3,499 5,405
8 1,397 1,860 2,306 2,896 3,355 5,041
9 1,383 1,833 2,262 2,821 3,250 4781
10 1,372 1,812 2,228 2,764 3,169 4,587
11 1,363 1,796 2,201 2,718 3,106 4,437
12 1,356 1,782 2,179 2,681 3,055 4,318
13 1,350 1,771 2,160 2,650 3,012 4,221
14 1,345 1,761 2,145 2,624 2,977 4,140
15 1,341 1,753 2,131 2,602 2,947 4,073
16 1,337 1,746 2,120 2,583 2,921 4,015
17 1,333 1,740 2,110 2,567 2,898 3,965
18 1,330 1,734 2,101 2,552 2,878 3,933
19 1,328 1,729 2,093 2,539 2,861 3,883
20 1,325 1,725 2,086 2,528 2,845 3,850
21 1,323 1,721 2,080 2,518 2,831 3,819
22 1,321 1,717 2,074 2,508 2,819 3,792
23 1,319 1,714 2,069 2,500 2,807 3,767
24 1,318 1,711 2,064 2,492 2,797 3,745
25 1,316 1,708 2,060 2,485 2,787 3,725
26 1,315 1,706 2,056 2,479 2,779 3,707
27 1,314 1,703 2,052 2,473 2,771 3,690
28 1,313 1,701 2,048 2,467 2,763 3,674
29 1,311 1,699 2,045 2,462 2,756 3,659
30 1,310 1,697 2,042 2,457 2,750 3,646
40 1,303 1,684 2,021 2,423 2,704 3,551
60 1,296 1,671 2,000 2,390 2,660 3,460
120 1,289 1,658 1,980 2,358 2,617 3,373
- 1,282 1,645 1,960 2,326 2,576 3,297
Sumber : Sugiyono 2012

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 Lampiran 9

UNIVERSITAS MEDAN AREA