ITNOTES
ITNOTES
Communication skills
Q1. Which of the following is NOT an element of communication within the communication process
cycle?
A) Channel
B) Receiver
C) Sender
D) Time
Answer (D)
Q2. You need to apply for leave at work? Which method of communication will you use?
A) e-mail
B) Poster
C) Newsletter
D) Blog
Answer (A)
A) Gestures
B) Speaking
C) Reading
D) Writing
Answer (C)
A) Newspapers
B) Letters
C) Phone call
D) e-mail
Answer (C)
Q5. What are the types of words we should use for verbal communication?
A) Acronyms
B) Simple
C) Technical
D) Jargons
Answer (B)
C) Smiling continuously
Answer (B)
A) Pride
B) Professionalism
C) Confidence
D) Humility
Answer (C)
C) Sitting straight
Answer (A)
Answer (D)
Answer (D)
Answer (A)
B) Indirect
C) Specific
D) Opinion-based
Answer (C)
A) Linguistic barrier
B) Interpersonal barrier
C) Financial barrier
D) Organisational barrier
Answer (C)
Q14. In which of the following, the underlined word is an adjective?
Answer (A)
Answer (D)
Answer (D)
Answer (A)
Q18. Identify the indirect object in the sentence, ‘The band played music for the audience.’
A) The band
B) played
C) music
D) audience
Answer (D)
Answer (D)
C) He is reading a book.
Answer (C)
Subjective Questions
1. What do you mean by feedback? Let’s take a scenario. Radha is your co-worker. Together you are
making a report on how to manage the waste in your store. Since she has not completed her work on
time, the whole report has got delayed and the manager has given you both a warning. Write down the
feedback you would like to give your workers on time management. Try to keep the feedback specific
and polite.
Ans. Feedback is the final component and one of the most important factors in the process of
communication since it is defined as the response given by the receiver to the sender.
Feedback to Radha
You are a great asset to the team. You are very professional and focused on your work. Despite the
difficult deadlines for the report on how to manage the waste in your store, you maintain a positive
attitude. You respond to problems without getting angry or frustrated. Whenever you have free time I
see you studying or looking over someone’s shoulder trying to troubleshoot a problem. It would benefit
the entire department if you paid more attention to the delivery time.
2. Write down the common communication barriers you may come across when you move to a new city
or country.
Ans. The common communication barriers a person may come across when the move to a new city or
country is:
Physical Barriers: Physical barriers are the environmental and natural conditions that act as a barrier in
communication. For example, text messages are often less effective than face-to-face communication.
Linguistic Barriers: The inability to communicate using a language is known as the language barrier to
communication. Language barriers are the most common communication barriers, it leads to
misunderstandings and misinterpretations of the message. For example slang, professional jargon.
Interpersonal Barriers: Barriers to interpersonal communication occur when the sender’s message is
received differently from how it was intended. It is also very difficult to communicate with someone who
is not willing to talk or express their feelings and views.
structures that follow performance standards, rules and regulations, procedures, policies, behavioural
norms, etc. Superior-subordinate relationships in a formal organisational structure can be a barrier to
the free flow of communication.
Cultural Barriers: Cultural barriers is when people of different cultures are unable to understand
each other’s customs, resulting in inconveniences and difficulties. People sometimes make stereotypical
assumptions about others based on their cultural background, this leads to a difference in opinions and
can be a major barrier to effective communication.
4. Write two sentences of each type of sentence — statement, question, exclamatory and order.
Statement
Question
2) Is it raining?
Exclamatory
Order
2) Respond immediately.
A) tensed
B) worried
C) relaxed
Answer (D)
A) Emotions
B) Personality
C) Confidence
D) None of these
Answer (B)
A) Self-confidence
B) Self-monitoring
C) Self-Regulation
Answer (A)
A) pent-up worries
B) laziness
C) survival stress
D) experiences
Answer (A)
A) Increased sweating
C) Dry mouth
D) None of these
Answer (D)
A) Must
B) Meaning
C) Measurable
D) None of these
Answer (C)
A) Smart
B) Special
C) Speed
D) Specific
Answer (D)
B) improves self-image
Answer (D)
A) psychological disorders
B) behavioural problems
Answer (C)
Subjective Questions
1. Describe stress and stress management in your own words.
Ans. Stress is our emotional, mental, physical and social reaction to any perceived demands or threats.
For example, you are too close to the exams but feel unprepared.
Stress Management is about making a plan to be able to cope effectively with daily pressures. You have
to make a suitable plan for your daily life routines so that it would not put hard pressure on you. If you
are not able to manage yourself to the increasing pressure this will led to stress.
Our main goal is to maintain a balance between life, work, relationships, relaxation and fun. By doing
this, you are able to manage stress-related problems in your daily life
2. List your favourite stress management technique and elaborate on why you find it the most effective
for you.
•Time Management - One of my favourite stress management technique and I think this is the most
important one. If we are able to manage time properly then there will be no pressure of pending work
on us.
• Physical exercise and fresh air - Doing yoga, meditation and deep breathing exercises help in proper
blood circulation and relaxes the body. Which will help to become more active.
• Healthy diet - Eating a balanced diet, such as Dal, Roti, vegetables and fruits will give the strength to
do daily work efficiently.
• Positivity - Focussing on negative aspects of life will add more stress. Instead, learn to look at the good
things and stay positive. For example, instead of feeling upset over scoring less in a test, try to maintain
a positive attitude and look at ways to improve the next time.
• Organising academic life - no delaying - By keeping class notes organised, finishing in assignments on
time, and keeping track of all deadlines, stress can be reduced to a great extent.
•Sleep - A good night’s sleep for at least 7 hours helps the brain and body get recharged to function
better the next day.
•Holidays with family and friends - Going to a relative’s place, such as your grandparents’ house or a
new place during your summer vacations can help to break from the normal routine and come back
afresh.
Ans. Goal setting is a process that helps a person to decide where he wants to go in life. This will help
them to decide where to put their efforts to achieve that goal. After deciding the goal or aim of life one
can easily go through the process of achieving it. This gives you the motivation to work hard.
Ans. In SMART goals ‘S’ stands for Specific goal. A specific and clear goal answers six questions. Who is
involved in the goal? What do I want to do? Where do I start? When do I start and finish? Which means
do I use? Why am I doing this? For Example:
Not a specific goal: “I want to become a doctor.”
Specific goal: “I want to become a doctor by studying MBBS after my school gets over. After getting my
MBBS degree I will make a hospital in my village.”
• Ask yourself where you’d like to see yourself in the next few years.
6. What is time management and how can you manage your time?
Ans. Time management is the ability to plan and control how you spend the hours of your day well and
do all that you want to do.
The steps for effectively managing time are:
Step-1 Organise
Step-2 Prioritise
• We make a to-do list that has all our activities and we rank them in the order of importance. For
example, you may rank doing homework as the most important task. It helps us to get the most
important task done first and also to track what is pending.
Step-3 Control
• We avoid time-wasters like chatting on the phone, surfing gossip sites, etc., and focus on more
important things.
Step-4 Track
• We identify and note where we have spent our time. This will help us analyse if we have used our time
effectively or not. It also helps us to identify time-wasting activities.
Ans. Tracking your time helps you gain perspective on your life, so you can determine whether the way
you spend your time is true to your priorities and what’s important to you. By tracking your time you can
Sustainable development is the development that satisfies the needs of the present without
compromising the capacity of future generations, guaranteeing the balance between economic
growth, care for the environment and social well-being
2. Why do you think the United Nations has made the 17 Sustainable Development Goals?
The 17 SDGs have been made to take care of important issues facing businesses, governments
and society. Some of these issues are poverty, gender equality, water use, energy, climate change
and biodiversity. Countries are now making policies and regulations that will promote
sustainable systems needed in all economic sectors to provide a
secure, affordable and sustainable economy.
3. List some ways in which we can use resources sensibly