1.

Communication skills
Q1. Which of the following is NOT an element of communication within the communication process
cycle?

A) Channel

B) Receiver

C) Sender

D) Time

Answer (D)

Q2. You need to apply for leave at work? Which method of communication will you use?

A) e-mail

B) Poster

C) Newsletter

D) Blog

Answer (A)

Q3. By which action can senders send their messages?

A) Gestures

B) Speaking

C) Reading

D) Writing

Answer (C)

Q4. Which of the following is an example of oral communication?

A) Newspapers

B) Letters

C) Phone call

D) e-mail

Answer (C)
Q5. What are the types of words we should use for verbal communication?

A) Acronyms

B) Simple

C) Technical

D) Jargons

Answer (B)

Q6. Which of these is a positive (good) facial expression?

A) Frowning while concentrating

B) Maintaining eye contact

C) Smiling continuously

D) Rolling up your eyes

Answer (B)

Q7. What does an upright (straight) body posture convey or show?

A) Pride

B) Professionalism

C) Confidence

D) Humility

Answer (C)

Q8. Which of these is NOT an appropriate non-verbal communication at work?

A) Keeping hands in pockets while talking

B) Talking at moderate speed

C) Sitting straight

D) Tilting head a bit to listen

Answer (A)

Q9. Which of the following statement is true about communication?

A) 50% of our communication is non-verbal

B) 20% communication is done using body movements, face, arms, etc

C) 5% communication is done using voice, tone, pauses, etc.

D) 7% communication is done using words

Answer (D)

Q10. Which of these are examples of positive feedback?

A) Excellent, your work has improved

B) I noticed your dedication towards the project.

C) You are always doing it the wrong way.

D) All of the above

Answer (D)

Q11. Which of these are examples of negative feedback?

A) I hate to tell you this but your drawing skill is poor.

B) You can surely improve your drawing

C) These are good drawings but you can do better.

D) None of the above

Answer (A)

Q12. Which of the following is an effective components of good feedback?

A) Detailed and time consuming

B) Indirect

C) Specific

D) Opinion-based

Answer (C)

Q13. Which of these is NOT a common communication barrier?

A) Linguistic barrier

B) Interpersonal barrier

C) Financial barrier

D) Organisational barrier

Answer (C)
Q14. In which of the following, the underlined word is an adjective?

A) Radha has a red dress

B) I can speak French

C) The Girl on the Train is a best-seller

D) Abdul can swim fast

Answer (A)

Q15. Which of these sentences is capitalised correctly?

A) Ravi and i are going to the movies

B) Salim is visiting India in July

C) The tiger is a Strong animal

D) She is arriving on Monday

Answer (D)

Q16. Which of these sentences are punctuated correctly?

A) When is the party.

B) I had bread omelette and a Banana for breakfast?

C) I am so excited about my first foreign trip,

D) This is Abdul’s notebook.

Answer (D)

Q17. In which of these sentences can you find an adverb?

A) Divya drinks milk every day.

B) Sanjay gifted me a new pen

C) I opened the door lock

D) Sita is 5-feet tall.

Answer (A)

Q18. Identify the indirect object in the sentence, ‘The band played music for the audience.’

A) The band

B) played

C) music
D) audience

Answer (D)

Q19. Which of these is an imperative sentence?

A) Switch off the fan

B) Sheila has gone to the market

C) Where are my pen colours?

D) Oh no! I missed my flight

Answer (D)

Q20. Which of these sentences is in active voice?

A) A movie is being watched by them.

B) The car was repaired by Raju

C) He is reading a book.

D) The thief was being chased by a policeman

Answer (C)

Subjective Questions

1. What do you mean by feedback? Let’s take a scenario. Radha is your co-worker. Together you are
making a report on how to manage the waste in your store. Since she has not completed her work on
time, the whole report has got delayed and the manager has given you both a warning. Write down the
feedback you would like to give your workers on time management. Try to keep the feedback specific
and polite.

Ans. Feedback is the final component and one of the most important factors in the process of
communication since it is defined as the response given by the receiver to the sender.

Feedback to Radha

You are a great asset to the team. You are very professional and focused on your work. Despite the
difficult deadlines for the report on how to manage the waste in your store, you maintain a positive
attitude. You respond to problems without getting angry or frustrated. Whenever you have free time I
see you studying or looking over someone’s shoulder trying to troubleshoot a problem. It would benefit
the entire department if you paid more attention to the delivery time.

2. Write down the common communication barriers you may come across when you move to a new city
or country.

Ans. The common communication barriers a person may come across when the move to a new city or
country is:

Physical Barriers: Physical barriers are the environmental and natural conditions that act as a barrier in
communication. For example, text messages are often less effective than face-to-face communication.

Linguistic Barriers: The inability to communicate using a language is known as the language barrier to
communication. Language barriers are the most common communication barriers, it leads to
misunderstandings and misinterpretations of the message. For example slang, professional jargon.

Interpersonal Barriers: Barriers to interpersonal communication occur when the sender’s message is
received differently from how it was intended. It is also very difficult to communicate with someone who
is not willing to talk or express their feelings and views.

Organisational Barriers: Organisations are designed on the basis of formal hierarchical

structures that follow performance standards, rules and regulations, procedures, policies, behavioural
norms, etc. Superior-subordinate relationships in a formal organisational structure can be a barrier to
the free flow of communication.

Cultural Barriers: Cultural barriers is when people of different cultures are unable to understand

each other’s customs, resulting in inconveniences and difficulties. People sometimes make stereotypical
assumptions about others based on their cultural background, this leads to a difference in opinions and
can be a major barrier to effective communication.

4. Write two sentences of each type of sentence — statement, question, exclamatory and order.

Ans. The two sentences of each type of sentence are:

Statement

1) Blue is my favourite colour.

2) The farewell party begins in two hours.

Question

1) Do you want tea or coffee?

2) Is it raining?

Exclamatory

1) This is the best day of my life!

2) Oh, my goodness, we won!

Order

1) Please lower your voice.

2) Respond immediately.

2.Self Management Skills

Q1. Stress is identified as a condition in which a person is ........

A) tensed

B) worried

C) relaxed

D) both (A) and (B)

Answer (D)

Q2. What plays a major role in reaction to stress

A) Emotions

B) Personality

C) Confidence

D) None of these

Answer (B)

Q3. The feeling of self-awareness enhances our........

A) Self-confidence
B) Self-monitoring

C) Self-Regulation

D) All of the above

Answer (A)

Q4. The internal stress caused by ........

A) pent-up worries

B) laziness

C) survival stress

D) experiences

Answer (A)

Q5. ......... is not a symptom of stress?

A) Increased sweating

B) Cold hands or feet

C) Dry mouth

D) None of these

Answer (D)

Q6. What is 'M' in the 'SMART' goal setting method

A) Must

B) Meaning

C) Measurable

D) None of these

Answer (C)

Q7. What is 'S' in the 'SMART' method of goal setting?

A) Smart

B) Special
C) Speed

D) Specific

Answer (D)

Q8. Physical exercise is used as a stress management technique because

A) It improves blood circulation

B) improves self-image

C) make us feel better

D) All of the above

Answer (D)

Q9. Stress management prevents _________

A) psychological disorders

B) behavioural problems

C) both of the above

D) none of the above

Answer (C)

Q10. Self-Reliance means _____

A) Ability to Work Independently

B) Complete the task effectively

C) Both of the above

D) None of the above

Subjective Questions
1. Describe stress and stress management in your own words.

Ans. Stress is our emotional, mental, physical and social reaction to any perceived demands or threats.

For example, you are too close to the exams but feel unprepared.
Stress Management is about making a plan to be able to cope effectively with daily pressures. You have
to make a suitable plan for your daily life routines so that it would not put hard pressure on you. If you
are not able to manage yourself to the increasing pressure this will led to stress.

Our main goal is to maintain a balance between life, work, relationships, relaxation and fun. By doing
this, you are able to manage stress-related problems in your daily life

2. List your favourite stress management technique and elaborate on why you find it the most effective
for you.

Ans. The stress management techniques are:

•Time Management - One of my favourite stress management technique and I think this is the most
important one. If we are able to manage time properly then there will be no pressure of pending work
on us.

• Physical exercise and fresh air - Doing yoga, meditation and deep breathing exercises help in proper
blood circulation and relaxes the body. Which will help to become more active.

• Healthy diet - Eating a balanced diet, such as Dal, Roti, vegetables and fruits will give the strength to
do daily work efficiently.

• Positivity - Focussing on negative aspects of life will add more stress. Instead, learn to look at the good
things and stay positive. For example, instead of feeling upset over scoring less in a test, try to maintain
a positive attitude and look at ways to improve the next time.

• Organising academic life - no delaying - By keeping class notes organised, finishing in assignments on
time, and keeping track of all deadlines, stress can be reduced to a great extent.

•Sleep - A good night’s sleep for at least 7 hours helps the brain and body get recharged to function
better the next day.

•Holidays with family and friends - Going to a relative’s place, such as your grandparents’ house or a
new place during your summer vacations can help to break from the normal routine and come back
afresh.

3. What is Goal Setting?

Ans. Goal setting is a process that helps a person to decide where he wants to go in life. This will help
them to decide where to put their efforts to achieve that goal. After deciding the goal or aim of life one
can easily go through the process of achieving it. This gives you the motivation to work hard.

4. In SMART goals, what does ‘S’ stand for? Explain.

Ans. In SMART goals ‘S’ stands for Specific goal. A specific and clear goal answers six questions. Who is
involved in the goal? What do I want to do? Where do I start? When do I start and finish? Which means
do I use? Why am I doing this? For Example:
Not a specific goal: “I want to become a doctor.”

Specific goal: “I want to become a doctor by studying MBBS after my school gets over. After getting my
MBBS degree I will make a hospital in my village.”

5. What is the best way to work on long-term goals?

Ans. The best way to work on long-term goals is:

Part-1 Develop a long-term goal

• Ask yourself where you’d like to see yourself in the next few years.

• Build a goal from your board ideas.

• Write out a specific goal.

• Separate short and long-term goals.

• Assess your goal to make sure it’s manageable.

Part-2 Achieving your Long-Term Goal

• Commit to one long-term goal at a time.

• Break your goal into sub-goals.

• Set up a timetable for your goal and sub-goals.

• Work on your self-discipline.

• Develop habits that aid in accomplishing your goal.

• Review your progress regularly.

• Identify obstacles you might encounter.

Part-3 Staying Motivated for Long-Term Goals

• Take breaks regularly.

• Try to make your goal fun.

Celebrate your successes

6. What is time management and how can you manage your time?

Ans. Time management is the ability to plan and control how you spend the hours of your day well and
do all that you want to do.
The steps for effectively managing time are:

Step-1 Organise

• We plan our day-to-day activities.

• We make a timetable that we follow.

• We keep our surroundings and study table clean.

• We put things back where they belong.

• It helps us save time!

Step-2 Prioritise

• We make a to-do list that has all our activities and we rank them in the order of importance. For
example, you may rank doing homework as the most important task. It helps us to get the most
important task done first and also to track what is pending.

Step-3 Control

• We have control over our activities and time.

• We avoid time-wasters like chatting on the phone, surfing gossip sites, etc., and focus on more
important things.

Step-4 Track

• We identify and note where we have spent our time. This will help us analyse if we have used our time
effectively or not. It also helps us to identify time-wasting activities.

7. How can tracking your time help you?

Ans. Tracking your time helps you gain perspective on your life, so you can determine whether the way
you spend your time is true to your priorities and what’s important to you. By tracking your time you can

• See how many hours you actually work.

• Can separate from the stories you tell yourself.

• Discover what your priorities actually are.

• Time feels richer.

 5.GREEN SKILLS
1. How many sustainable development goals are given by the United Nations?
(a) 18
(b) 17
(c) 15
(d) 20
2. Choose the option which defines sustainable development.
(a) Taking care of future generations
(b) Taking care of only ourselves
(c) Taking care of ourselves and the future generations
(d) Well-being of all
3. Which organisation has made the Sustainable Development Goals.
(a) United Nations
(b) League of Nations
(c) UNICEF
(d) World Health Organisation
4. Which of the following sources of energy is from a renewable source?
(a) Solar energy
(b) Wood
(c) Coals
(d) Petrol
5. Choose the option which is not a sustainable development goal according to the United
Nations.
(a) Clean Water and Sanitation
(b) Gender Equality
(c) Population
(d) Reduced Inequalities
Subjective Questions

1. What is the meaning of sustainable development?

Sustainable development is the development that satisfies the needs of the present without
compromising the capacity of future generations, guaranteeing the balance between economic
growth, care for the environment and social well-being

2. Why do you think the United Nations has made the 17 Sustainable Development Goals?

The 17 SDGs have been made to take care of important issues facing businesses, governments
and society. Some of these issues are poverty, gender equality, water use, energy, climate change
and biodiversity. Countries are now making policies and regulations that will promote
sustainable systems needed in all economic sectors to provide a
secure, affordable and sustainable economy.
3. List some ways in which we can use resources sensibly

We can become responsible for our own environment by

1. reusing paper, glass, plastic, water, etc.
2. taking cloth bags to market carrying fruits and vegetables.
3. donate things we do not use such as clothes, books, furniture, food, etc.
4. Buy and eat seasonal fruits and vegetables from local growers.
5. Repair leaking taps and pipes to avoid wasting water.
6. Sort and treat garbage before disposing of.

4. Explain the importance of education on sustainable development.

Education is the most important factors for sustainable development. Children who have gone to
school will be able to do jobs so that they can take care of themselves and their families.
Education helps us become aware of our role as a responsible citizen. We should
1. use the facilities present in our areas.
2. take our friends to school.
3. help friends study.
4. stop friends from dropping out of school.