Personal

iStorage datAshur® BT Personal User Manual – v 1.5

USER MANUAL

If you are having difficulty please refer to this complete user manual loaded on your datAshur BT Drive and is also
available on our website: https://istorage-uk.com/product-documentation/

www.istorage-uk.com #1
 Copyright © 2020 iStorage Limited. All rights reserved.
Windows is a registered trademark of Microsoft Corporation.
All other trademarks and copyrights referred to are the property of their respective owners.
Distribution of the work or derivative work in any standard (paper) book form for commercial purposes is prohibited unless
prior permission is obtained from the copyright holder.

DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND

WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD
TO BE LEGALLY INVALID

iStorage shall not be liable by virtue of this warranty, or otherwise, for any incidental, special or consequential damage
including any loss of data resulting from use or operation of the product, whether or not iStorage was apprised of the
possibility of such damages

EMI Cautions
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Cautions
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate this device. The normal function of the product may be disturbed by strong Electro-Magnetic Interference. If so,
simply reset the product to resume normal operation by following the instruction manual. In case the function could not
resume, please use the product in other location.
This device complies with part 15 of the FCC Rules and with Industry Canada License-exempt RSSs. Operation is subject to
the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.
iStorage datAshur® BT Personal User Manual – v 1.5

RF Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with a minimum distance of 20 centimetres between the radiator and your body.

iStorage datAshur BT is manufactured by

iStorage datAshur is developed and
iStorage Ltd. and
manufactured is using DataLock®
by iStorage Limited andtechnology
is
licensed
based onfrom ClevX,® technology
DataLock LLC. U.S. Patent.
licensed
All trademarks and brand names are the property of their www.istorage-uk.com/clevx-patents
from ClevX, LLC.
respective owners

#2 www.istorage-uk.com
 Table of Contents
Introduction .................................................................................................................................. 4
Package contents........................................................................................................................... 4
1. datAshur BT Layout ................................................................................................................. 5
2. Drive LED Indicators and their actions..................................................................................... 5
3. App Icons Description.............................................................................................................. 6
4. Download and Install datAshur BT Personal App .................................................................... 6
5. First Time Use.......................................................................................................................... 7
6. How to change the Password .................................................................................................. 7
7. How to Unlock datAshur BT..................................................................................................... 8
8. How to Lock datAshur BT ........................................................................................................ 8
9. How to access Drive Settings Menu......................................................................................... 8
10. How to Change name of the Drive............................................................................................ 9
11. How to enable 2-Factor Authentication ................................................................................... 9
12. Enabling Drive Password Recovery.......................................................................................... 10
13. How to Recover a Forgotten Drive Password............................................................................ 11
14. Remember Password............................................................................................................... 11
15. How to Activate Biometric Unlock............................................................................................ 12
16. Unlock Drive with Apple Watch................................................................................................ 12
17. How to set the Inactivity AutoLock........................................................................................... 13
18. How to activate Step-away AutoLock........................................................................................ 13
19. Setting datAshur BT as Read-Only........................................................................................... 14
20. How to enable Remote Wipe.................................................................................................... 14
21. How to Remote Wipe your lost/stolen datAshur BT.................................................................. 15
22. How to Add Additional Drives to your Existing datAshur BT Personal App.............................. 15
iStorage datAshur® BT Personal User Manual – v 1.5

23. How to Remove a Paired Drive from the datAshur BT Personal App......................................... 17
24. How to Reset datAshur BT........................................................................................................ 18
25. Brute Force Hacking Detection................................................................................................. 19
26. How to create a Password after Brute Force Attack or Reset..................................................... 19
27. Formatting datAshur BT for Windows...................................................................................... 20
28. Formatting datAshur BT for Mac OS........................................................................................ 21
29. Technical Support.................................................................................................................... 24
30. Warranty and RMA information................................................................................................ 24

www.istorage-uk.com #3
 Introduction

Thank you for purchasing the datAshur BT, a hardware encrypted USB 3.2 Gen 1 flash drive that utilises mobile phone
technology via Bluetooth and turns your (iOS/Android) Smartphone or wearable device (Apple Watch) into a wireless
user-authentication device that enables secure access to data stored on your datAshur BT hardware encrypted flash drive.
The datAshur BT uses military grade AES-XTS 256-bit hardware encryption (full disk encryption), which encrypts all data
stored on the drive in real-time.

Caution: The datAshur BT is shipped with a default Password of 11223344 and although it can be used
straight out of the box with the default Password, for security reasons, we highly recommend that a
new Password be created immediately by following instructions under section 6 “How to change
the Password”.

Package contents

• iStorage datAshur BT
• QSG - Quick Start Guide
iStorage datAshur® BT Personal User Manual – v 1.5

#4 www.istorage-uk.com
1. datAshur BT Layout

2. Drive LED indicators and their actions

Drive LEDs LED State Description
All LEDs blink once datAshur BT conducts a self test when plugged to a computer
Solid Red Locked - but not connected to the datAshur BT App
Blinking Red Locked - but not connected to the datAshur BT App
Solid Blue datAshur BT is unlocked
Blinking Blue datAshur BT is unlocked and data transfer in progress
iStorage datAshur® BT Personal User Manual – v 1.5

www.istorage-uk.com #5
 3. App Icons Description
App Icons Description
datAshur BT is Blank.
datAshur BT is Locked.
datAshur BT is Unlocked.
Pair additional drives with existing datAshur BT Personal App.

datAshur BT is connected to the datAshur BT Personal App and authenticated.

Help Center

Change the Password.

Touch ID.
Face ID.
App will remember the Password.
Inactivity AutoLock.
Step-away AutoLock.
Read-Only Mode.

Enable Apple Watch.

Password Recovery.
Remote Wipe.
Reset.

4. Download and Install datAshur BT Personal App

Download and install the datAshur BT Personal App from the Apple App Store or Google
iStorage datAshur® BT Personal User Manual – v 1.5

Play and then follow the instructions as described in section 5 ‘First Time Use’.
Please ensure Bluetooth® is enabled on your phone.

Scan the barcode from your iOS or Android device to download and install the
datAshur BT Personal App.

#6 www.istorage-uk.com
 5. First Time Use
The datAshur BT Drive is shipped with a default Password of 11223344 and although it can be used straight out of the box
with the default Password, for security reasons we highly recommend a new Password be created
immediately by following the instructions under section 6 ‘How to change the Password’.
Once you have installed the datAshur BT Personal App (Android or iOS - see section 4), follow the steps in the table below to
pair your Drive to the App and unlock with the default Password.
First Time Use App Drive LED

1. Make a note of the Device ID number printed on the USB connector and
connect the datAshur BT Drive to a powered USB port.

2. Open the datAshur BT Personal App and tap on the

Drive name - ‘datAshur BT’.

3. Enter the ‘Device ID’ number printed on the USB connector and tap OK.

Note: If you have already noted down the Device ID number, ignore the message to
unplug your Drive and proceed to enter the Device ID number.

4. Tap on the RED padlock after initialization is complete.

5. Enter your default Password (11223344) and tap the padlock to unlock
your datAshur BT Drive.
GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT indicates the Drive is unlocked and ready to
be used.

6. How to change the Password

Password requirements:

• Must be between 7-15 characters in length

• Must not contain only repetitive numbers or letters, e.g. (3-3-3-3-3-3-3), (c-c-c-c-c-c-c)
• Must not contain only consecutive numbers or letters, e.g. (1-2-3-4-5-6-7), (7-6-5-4-3-2-1), (a-b-c-d-e-f-g)
How to change the Password App Drive LED
iStorage datAshur® BT Personal User Manual – v 1.5

1. Connect your datAshur BT Drive to a powered USB port and then open the
datAshur BT Personal App.
2. With the App open, tap on the RED padlock.
3. Enter your Password (default - 11223344) and tap the padlock to
unlock.
4. Tap on the GREEN padlock.
5. Tap on ‘Change Password’ and then proceed to change the Old
Password to a New 7-15 character Password.

NOTE: If a mistake was made while defining a new Password or the procedure was not completed, the Drive will retain
the old Password.

www.istorage-uk.com #7
 7. How to Unlock datAshur BT

How to unlock datAshur BT APP Drive LED

1. Connect your datAshur BT to a powered USB port and then open the datAshur
BT Personal App.
2. With the App open, tap on the RED padlock after initialization is complete.
3. Enter your Password and tap the padlock to unlock.
GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT indicates the Drive is unlocked and ready to
be used.

8. How to Lock datAshur BT

To lock your datAshur BT Drive directly from the datAshur BT Personal App, swipe the GREEN padlock ( ) to the left and
tap Lock or safely eject your datAshur BT Drive from your computer and unplug from USB port.

9. How to access Drive Settings Menu

The Drive Settings menu allows you to configure your datAshur BT with a range of security features as seen below.
To access the Drive Settings menu, first unlock your datAshur BT as described in section 7 showing a GREEN padlock ( )
on the App and solid Blue ( ) LED on your datAshur BT Drive.

1. Change Name: Change the name of your Drive. DRIVE SETTINGS

2. Change Password: Change the Drive Password.
3. 2-Factor Authentication: Unlock your Drive with SMS
Code and Password.
4. Password Recovery: When you forget your Password.
5. Remember Password: Switch ‘Remember Password’
to ‘ON’ to unlock without entering your Drive Password.
6. Activate Face ID: Unlock your Drive using
iOS Face ID.
7. Inactivity AutoLock: Set the Drive to automatically Lock
iStorage datAshur® BT Personal User Manual – v 1.5

after a set time when idle.

8. Step-away AutoLock: Set the Drive to AutoLock when
your App (on Smartphone) is 5 metres away from your
Drive for 5 seconds or longer.
9. Read Only: Set the Drive to ‘Read Only’ or ‘Read Write’.
10. Enable Apple Watch: Unlock your Drive using Apple
Watch.
11. Reset Drive: Will delete the encryption key, all data and
credentials.
12. Remote Wipe: If your Drive is lost or stolen, activating
Remote Wipe will delete the encryption key, all data
and credentials.

#8 www.istorage-uk.com
 10. How to change name of the Drive
To change the name of the Drive from datAshur BT to your own unique name, first unlock your datAshur BT as described in
section 7. Once the Drive is unlocked showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur
BT, proceed with the following steps.

How to change name of the drive App Drive LED

1. Tap on the GREEN padlock.
2. Tap on Change Name.

3. Tap on Change Local Name and enter your New Name.

4. Tap on Change Name to set new name.

11. How to enable 2-Factor Authentication

With 2-Factor Authentication activated, each time you unlock your Drive, a random SMS text message is sent to your
smartphone containing a confirmation (security) code that you will need to enter on the datAshur BT Personal App.
To enable 2-Factor Authentication, first unlock your datAshur BT as described in section 7. Once the Drive is unlocked
showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT, proceed with the following steps.

How to enable 2-Factor Authentication App Drive LED

1. Tap on the GREEN padlock
2. Tap the 2-Factor Authentication switch to ON and
then tap continue.

3. Enter your phone number, tap continue and

then tap to confirm your phone number.
iStorage datAshur® BT Personal User Manual – v 1.5

4. Once you have received the text message, enter your 6

digit confirmation code, tap continue and OK the
2FA Enabled message.

5. To disable, switch OFF 2-Factor Authentication, and on

the ‘Turn off 2-Factor Authentication’ message, tap
Yes.

www.istorage-uk.com #9
 12. Enabling Drive Password Recovery
Sometimes we forget our password, to overcome this, you can activate the Drive Password Recovery service (recommended)
which will send a Recovery Code to your registered mobile number as a SMS text message to enable you to set up a new
Drive password.
To enable Drive Password Recovery, first unlock your datAshur BT as described in section 7. Once the Drive is unlocked
showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT, proceed with the following steps.

Enabling Drive Password Recovery App Drive LED

1. Tap on the GREEN padlock
2. Tap the Password Recovery switch to ON and
then tap continue.

3. Enter your phone number, tap continue and

then tap to confirm your phone number.

4. Once you have received the text message, enter your 6

digit confirmation code, tap continue and then OK
the Password Recovery Activated message.

5. To disable, switch OFF Password Recovery, and on

the ‘Disable Password Recovery’ message, tap
Confirm.
iStorage datAshur® BT Personal User Manual – v 1.5

#10 www.istorage-uk.com
 13. How to Recover a Forgotten Drive Password
You can recover a forgotten Drive password only if the Password Recovery service has been activated as described in
section 12. To recover a forgotten Drive password, proceed with the following steps.

How to Recover a Forgotten Drive Password APP Drive LED

1. Connect your datAshur BT to a powered USB port and then open the
datAshur BT Personal App.
2. With the App open, tap on the RED padlock after initialization is complete.
3. Tap on Forgot Your Password and then tap on YES to receive your
password recovery code by text message.

4. Enter the 6 digit Confirmation Code received by text message and then
tap Continue.

5. Enter New Password, then Confirm Password and finally tap on

Change Password.

Note: The Old Password field is automatically populated and inactive.

6. Your datAshur BT will now automatically unlock with your new password.

14. Remember Password

When Remember Password is enabled, the datAshur BT Personal App will unlock your datAshur BT Drive without the
need to enter a Password. Only use this feature in a safe environment and with extreme caution as your data
becomes vulnerable if set to remember the password.
To enable Remember Password, first unlock your datAshur BT as described in section 7. Once the Drive is unlocked
iStorage datAshur® BT Personal User Manual – v 1.5

showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT, proceed with the following steps.

Remember Password App Drive LED

1. Tap on the GREEN padlock
2. Tap the Remember Password switch to ON and
then tap YES.

3. To disable, switch OFF Remember Password.

www.istorage-uk.com #11
 15. How to Activate Biometric Unlock
Note: The App Biometric settings may vary from one device to another depending on the make and model of both iOS and
Android smartphones. Users with older smartphones that are not equipped with Biometric unlock will not see this as an
option on their datAshur BT Personal App. The Following is an example of ‘How to Activate Face ID’, similarly all other
Biometric settings can be activated in the same manner.
To activate your Drive enabling you to unlock your datAshur BT using (iOS) Face-ID, first unlock your datAshur BT as
described in section 7. Once the Drive is unlocked showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on
your datAshur BT, proceed with the following steps.
How to Activate Biometric Unlock App Drive LED
1. Tap on the GREEN padlock.

2. Tap the Activate Face-ID switch to ON.

Note: Once Face ID is activated, you will be able to unlock your Drive without entering your Password using Face ID.

16. Unlock the Drive with Apple Watch

Unlock the Drive with Apple Watch App Drive LED
1. Tap on the GREEN padlock.

2. Tap the Activate Face-ID switch to ON.

3. Ensure the datAshur BT Personal App is installed on

your Apple Watch.

4. Tap Enable Apple Watch switch to ON.

5. Open the datAshur BT Personal App on your Apple

Watch.
Note: Your Password must contain digits (numbers) only to
unlock with Apple Watch. If your current Password contains
any letters then you will be redirected to the Change the
Password by following the instructions under section 6 ‘How
iStorage datAshur® BT Personal User Manual – v 1.5

to change the Password’.

You will be able to Unlock and Lock

your datAshur BT Drive directly from
your Apple Watch.

#12 www.istorage-uk.com
 17. How to set the Inactivity AutoLock
To protect against unauthorised access if the Drive is unlocked and unattended, the datAshur BT can be set to
automatically lock after a pre-set amount of time. In its default state, the datAshur BT Unattended Inactivity AutoLock feature
is turned off (Never) but can be set to autolock between 1 - 60 minutes.
To set the Inactivity AutoLock, first unlock your datAshur BT as described in section 7. Once the Drive is unlocked
showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT, proceed with the following steps.

How to set the Inactivity AutoLock App Drive LED

1. Tap on the GREEN padlock.

2. Tap on Inactivity AutoLock.

3. Tap on the length of time required (1-60 minutes) to

set your datAshur BT to automatically lock when
inactive.

4. To disable (turn off) Inactivity AutoLock, tap on Never.

18. How to activate Step-away AutoLock

If activated, the Step-away Autolock will lock your datAshur BT Drive if your Smartphone (Android/iOS) is moved
approximately 5 meters away from the datAshur BT Drive.
To activate Step-away AutoLock, first unlock your datAshur BT as described in section 7. Once the Drive is unlocked
showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT, proceed with the following steps.

How to activate Step-away AutoLock App Drive LED

1. Tap on the GREEN padlock.
2. Tap the Step-away AutoLock switch to ON and
iStorage datAshur® BT Personal User Manual – v 1.5

then tap Yes.

3. To disable (turn off) Step-away AutoLock tap the
switch Off.

www.istorage-uk.com #13
 19. Setting datAshur BT as Read-Only
Your datAshur BT can be set as Read-Only (Write-Protected).
To set as Read-Only, first unlock your datAshur BT as described in section 7. Once the Drive is unlocked
showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT, proceed with the following steps.

Setting datAshur BT as Read-Only App Drive LED

1. Tap on the GREEN padlock.
2. Tap the Read-Only switch to ON and
then tap LOCK.
Note: The Drive will lock. Next time the Drive is
unlocked access will be restricted to Read-Only.
3. To disable (turn off) Read-Only tap the
switch to Off and tap LOCK.
Note: The Drive will lock. Next time the Drive is
unlocked access will be back to Read/Write.

20. How to enable Remote Wipe

To prevent leaving critical data vulnerable should your datAshur BT Personal be lost or stolen, remote wipe safeguards
against this by allowing you to remotely wipe (delete) the encryption key, all data and credentials.
To enable Remote Wipe, first unlock your datAshur BT as described in section 7. Once the Drive is unlocked
showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT, proceed with the following steps.

How to enable Remote Wipe App Drive LED

1. Tap on the GREEN padlock.
2. Tap the Remote Wipe switch to ON and
then tap ENABLE.
3. To disable (turn off) Remote Wipe tap the
switch Off and tap OK.

Caution: Do not remove (delete) the Drive name from the list of paired drives on the datAshur BT Personal App or the
iStorage datAshur® BT Personal User Manual – v 1.5

ability to wipe remotely (remote kill) will be no longer possible.

#14 www.istorage-uk.com
 21. How to Remote Wipe your lost/stolen datAshur BT
Remote wipe is an additional security feature that allows a datAshur BT owner to send a command that deletes the encryption
key, all data and credentials on a Drive that has been lost or stolen. Once Remote Wipe has been activated, your datAshur
BT will reset, thereby deleting all data and credentials from the Drive the next time it is connected to a computer by you or
anyone else.
Remote Wipe will only work if previously enabled as described in ‘Section 20, How to enable Remote Wipe’. To Remote Wipe
your datAshur BT, proceed with the following steps.

Warning: Once Remote Wipe has been activated, this action CANNOT be undone. If you proceed it will permanently delete
all data and credentials from your drive.

How to Remote Wipe App

1. Open your datAshur BT Personal App and make a note
of the serial number displayed beneath the drive
name.

2. Swipe the Drive name ‘datAshur BT’ to the right and

then tap on Wipe.

3. Enter the Serial Number of the Drive and then tap

Remote Wipe.

4. On the Remote Wipe Activated screen, tap OK.

iStorage datAshur® BT Personal User Manual – v 1.5

The next time your datAshur BT is connected to a computer, the Drive will reset causing all data and credentials to be
deleted and lost forever.

22. How to Add Additional Drives to your Existing datAshur BT Personal App
You can add and authenticate multiple Drives on the existing App. For instance, if you have two datAshur BT Drives, you will
only need to use one App.
To add additional Drives, proceed with the following steps.

www.istorage-uk.com #15
 How to Add Additional Drives to Existing App App Drive LED

1. Make a note of the Device ID number printed on the

USB connector and connect the datAshur BT Drive to
a powered USB port.

2. Open the App and tap on the Add symbol located on

the top-left of screen.
Note: You will see your existing (paired) datAshur BT Drive
with the serial number beneath.

3. Enter the ‘Device ID’ number printed on the USB

connector and tap OK.

Note: If you have already noted down the Device ID number,

ignore the message to unplug your Drive and proceed to
enter the Device ID number.

4. Tap on the RED padlock after initialization is complete.

Note: The App will show both (or more) paired Drives. You
are able to unlock and use both Drives at the same time if
need be.

5. Enter your default Drive Password (11223344) and

iStorage datAshur® BT Personal User Manual – v 1.5

tap the padlock to unlock your datAshur BT.

Important: For security reasons, please remember to

change the default Drive Password to your own unique
7-15 character Password immediately as described in
section 6 ‘How to change the Password’.

Your datAshur will unlock showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT and
will need to be formatted before it can be used, refer to section 27 (Windows) or section 28 (Mac OS).

#16 www.istorage-uk.com
 23. How to Remove a Paired Drive from the datAshur BT Personal App

To remove (delete) a paired Drive from the App, proceed with the following steps.

How to Remove a Paired Drive App Drive LED

1. Open your datAshur BT Personal App and swipe the

Drive name ‘datAshur BT’ to the right. This action can
be performed if the Drive is locked or unlocked ( ).

2. Swipe the Drive name ‘datAshur BT’ to the right and

then tap on Remove and then tap Remove again.

NOTE: You can pair your datAshur BT Drive with the App again by following the instructions as set out in
Section 5, ‘First Time Use’ or Section 22 ‘How to Add Additional Drives to your Existing datAshur BT Personal App’
if you have an existing Drive paired to your datAshur BT Personal App.

iStorage datAshur® BT Personal User Manual – v 1.5

www.istorage-uk.com #17
 24. How to Reset datAshur BT
Once the datAshur BT is reset, the encryption key, data and credentials will be deleted and lost forever and the Drive will need
to be formatted before it can be reused.
To reset your Drive, first unlock your datAshur BT as described in section 7. Once the Drive is unlocked
showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT, proceed with the following steps.
How to Reset datAshur BT App Drive LED
1. Tap on the GREEN padlock

2. Make a note of the serial number displayed beneath

the drive name.

3. Tap Reset Drive.

4. Tap Reset Drive.

5. Enter the Serial Number of the drive and then tap

OK.

6. Your datAshur BT appears as Blank indicating that the

drive has been Reset. To create a new Password tap on
iStorage datAshur® BT Personal User Manual – v 1.5

the Padlock.

7. Create and Confirm your new Password and then tap

on Create Password.

Your datAshur will unlock showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT and
will need to be formatted before it can be used, refer to section 27 (Windows) or section 28 (Mac OS).

#18 www.istorage-uk.com
 25. Brute Force Hacking Detection
If an incorrect password is entered 10 (ten) consecutive times, the datAshur BT’s brute force mechanism will trigger and the
encryption key, all data and credentials will be deleted and lost forever.
A new password must be created, see Section 26 ‘How to create a password after a Brute Force Attack or Reset’, and your
datAshur BT will need to be formatted before it can be reused.

26. How to create a Password after a Brute Force Attack or Reset

It will be necessary after a Brute Force attack or when your datAshur BT has been reset to Create a new Password before the
Drive can be used. To create a new password, proceed with the following steps.

How to create a new Password App Drive LED

1. Your datAshur BT appears as Blank indicating that the
Drive has been Reset or Brute Forced. To create a
new Password tap on the Padlock.

2. Create and Confirm your new Password and then tap

on Create Password.

Your datAshur will unlock showing a GREEN padlock ( ) on the App and solid Blue ( ) LED on your datAshur BT and
will need to be formatted before it can be used, refer to section 27 (Windows) or section 28 (Mac OS).
iStorage datAshur® BT Personal User Manual – v 1.5

www.istorage-uk.com #19
 27. Formatting the datAshur BT for Windows

After a ‘Brute Force Attack’ or a complete ‘Reset’ the datAshur BT will delete all data, credentials and the encryption key. Once
a New password has been created, the datAshur BT will need to be formatted.

To format your datAshur BT on Windows, please do the following:

1. Connect the datAshur BT to USB port on your PC.
2. Create a New Password (see section 26).
3. The system will prompt you with the Format window.

4. Press Format disk and Format USB Drive window will open.
iStorage datAshur® BT Personal User Manual – v 1.5

5. Enter a name for the drive on the Volume label. The name of the drive will eventually appear on the Desktop. The
File System dropdown menu lists the available drive formats that the windows supports. Select FAT32 or exFAT as
per your requirement.
6. Click Start.
7. Click OK to continue with formatting the drive.

#20 www.istorage-uk.com
8. The procedure will finish formatting the drive and confirm that formatting has been completed.

28. Formatting the datAshur BT for Mac OS

After a ‘Brute Force Attack’ or a complete ‘Reset’ the datAshur BT will delete all data, credentials and the encryption key. Once
a New password has been created, the datAshur BT will need to be initialised and formatted.

To format your datAshur BT on MacOS, please do the following:

1. Connect the datAshur BT to a USB port on your mac.
2. Create a New Password (see section 26).
3. The system will prompt you with the INITIALISE window.
iStorage datAshur® BT Personal User Manual – v 1.5

www.istorage-uk.com #21
 4. Press INITIALISE, open Disk Utility select the iStorage datAshur BT in the Disk Utility window.

5. Choose Erase from the contextual menu.

6. Enter a name for the drive, the default name is Untitled. The name of the drive will eventually appear on the Desktop.
Select a scheme and volume format to use. The Volume Format dropdown menu lists the available drive formats that
the Mac supports. The recommended format type is Mac OS Extended (Journaled) for macOS and MS-DOS for
cross platform. The scheme format dropdown menu lists the available schemes to use.
iStorage datAshur® BT Personal User Manual – v 1.5

#22 www.istorage-uk.com
7. Click Erase.
8. The formatted datAshur BT will appear in the Disk Utility window and will mount onto the desktop

iStorage datAshur® BT Personal User Manual – v 1.5

www.istorage-uk.com #23
 29. Technical Support
iStorage provides the following helpful resources for you:

iStorage’s Website
https://www.istorage-uk.com

E-mail correspondence
[email protected]

Telephone support with our Technical Support Department on +44 (0) 20 8991-6260.
iStorage’s Technical Support Specialists are available from 9:00 a.m. to 5:30 p.m.
GMT - Monday through Friday.

30. Warranty and RMA information

ISTORAGE PRODUCT DISCLAIMER AND WARRANTY

iStorage warrants that on delivery and for a period of 36 months from delivery, its Products shall be free from material defects. However, this warranty does not apply
in the circumstances described below. iStorage warrants that the Products comply with the standards listed in the relevant data sheet on our website at the time you
place your order.

These warranties do not apply to any defect in the Products arising from:
• fair wear and tear;
• wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
• if you or a third party fail(s) to operate or use the Products in accordance with the user instructions;
• any alteration or repair by you or by a third party who is not one of our authorised repairers; or
• any specification provided by you.

Under these warranties we will, at our option, either repair, replace, or refund you for, any Products found to have material defects, provided that upon delivery:
• you inspect the Products to check whether they have any material defects; and
• you test the encryption mechanism in the Products.

We shall not be liable for any material defects or defects in the encryption mechanism of the Products ascertainable upon inspection on delivery unless you notify such defects to us
within 30 days of delivery. We shall not be liable for any material defects or defects in the encryption mechanism of the Products which are not ascertainable upon inspection on delivery
unless you notify such defects to us within 7 days of the time when you discover or ought to have become aware of such defects. We shall not be liable under these warranties if you make
or anyone else makes any further use of the Products after discovering a defect. Upon notification of any defect, you should return the defective product to us. If you are a business, you
will be responsible for the transportation costs incurred by you in sending any Products or parts of the Products to us under the warranty, and we will be responsible for any transporta-
tion costs we incur in sending you a repaired or replacement Product. If you are a consumer, please see our terms and conditions.

Products returned must be in the original packaging and in clean condition. Products returned otherwise will, at the Company’s discretion, either be refused or a further additional fee
iStorage datAshur® BT Personal User Manual – v 1.5

charged to cover the additional costs involved. Products returned for repair under warranty must be accompanied by a copy of the original invoice, or must quote the original invoice
number and date of purchase.

If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local
Citizens’ Advice Bureau or Trading Standards office.

The warranties set out in this clause apply only to the original purchaser of a Product from iStorage or an iStorage authorized reseller or distributor. These warranties are non-transfera-
ble.

EXCEPT FOR THE LIMITED WARRANTY PROVIDED HEREIN, AND TO THE EXTENT PERMITTED BY LAW, ISTORAGE DISCLAIMS ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ALL WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT. ISTORAGE DOES NOT WARRANT
THAT THE PRODUCT WILL OPERATE ERROR-FREE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY
SUCH WARRANTIES ARE LIMITED TO THE DURATION OF THIS WARRANTY. REPAIR OR REPLACEMENT OF THIS PRODUCT, AS PROVIDED HEREIN, IS YOUR EX-
CLUSIVE REMEDY.

IN NO EVENT SHALL ISTORAGE BE LIABLE FOR ANY LOSS OR ANTICIPATED PROFITS, OR ANY INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, RELIANCE OR CON-
SEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST REVENUES, LOST PROFITS, LOSS OF USE OF SOFTWARE, DATA LOSS, OTHER LOSS OR RECOVERY
OF DATA, DAMAGE TO PROPERTY, AND THIRD-PARTY CLAIMS, ARISING OUT OF ANY THEORY OF RECOVERY, INCLUDING WARRANTY, CONTRACT, STATUTORY
OR TORT, REGARDLESS OF WHETHER IT WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE TERM OF ANY LIMITED WARRANTY
OR ANY WARRANTY IMPLIED BY LAW, OR IN THE EVENT THAT ANY LIMITED WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL ISTORAGE’S
ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THIS PRODUCT. | 4823-2548-5683.3

#24 www.istorage-uk.com
 iStorage datAshur® BT Personal User Manual – v 1.5

© iStorage, 2020. All rights reserved.

iStorage Limited, iStorage House, 13 Alperton Lane
Perivale, Middlesex. UB6 8DH, England
Tel: +44 (0) 20 8991 6260 | Fax: +44 (0) 20 8991 6277
e-mail: [email protected] | web: www.istorage-uk.com

www.istorage-uk.com #25