Test 9 (Units 17-18)

Name: Mark:

Reading Comprehension (20 points)

1 Read the advice column. Then circle the correct answers below. (10 points)

We all sometimes have problems

at work. Share yours with our
advisors and we’ll try and help.

Tina: My boss often works 12-hour

days and is constantly stressed. I’ve
suggested that she delegate some of the Matt: If she is stressed, it is hard for her to come up
work to me, but she says she doesn’t with ways you can help. Identify a few specific tasks
have time to think about what I can do. you can perform. For example, saying, “I can draft the
staffing schedule for next month,” is better than asking
“Can I help you?” This shows that you understand what
is important and gives her an idea how you can help.

Jack: My boss is always criticising

my work. It’s very demotivating
to constantly hear that I’ve done Matt: This kind of behaviour doesn’t encourage
something wrong. I get a good salary employees to do their job. I had a similar situation in
and don’t want to leave. my first job. I didn’t know what to do and it led to me
leaving. It’s reasonable to approach your boss and ask
him to show you how to perform your job better. If that
doesn’t help, then it may be time to think about a new job.

1. Tina wants to . 4. Matt’s first boss .

a. help her boss a. criticised him too much
b. do her boss’ job b. asked him to leave
c. delegate some of her work c. left the company
2. According to Matt, Tina should . 5. Matt thinks Jack should ask his boss to .
a. draft the staffing schedule a. stop criticising him
b. try to understand her boss b. show him how to improve
c. suggest specific jobs she can do c. find him a new job
3. Jack wants .
a. to stay in his job
b. to look for another job
c. a job with a better salary

2 Complete the sentences. (10 points)

1. The advisors will help people who .
2. It is hard for Tina’s boss to think of .
3. Tina should show her boss that important.
4. Jack doesn’t feel like working because .
5. Matt thinks that if Jack’s boss doesn’t improve, Jack should .

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 33

 Test 9: Units 17-18

Vocabulary (50 points)

1 Circle the correct answer. (10 points)
1. Does the music express / bother / demand you?
2. It is hard to work with so many distractions / bonuses / aspects.
3. Not everyone has the basis / discipline / bored to work at home.
4. The people in my department often facilitate / socialise / settle after work.
5. I feel so relaxed / reasonable / shocked after my holiday.
6. A good boss experiences / encourages / navigates his employees to share ideas.
7. Pete is feeling very stressed / strenuous / reactive about the deadline.
8. Everyone said the conference was excellent but I thought it was sensible / valid / overrated.
9. We can’t experience / prove / collaborate that Larry stole the money.
10. He makes some good points but they are often separate / problematic / irrelevant to the discussion.

2 The words in bold are in the wrong sentences. Write them next to the correct sentences. (10 points)
1. The digital input began in the 1950s and is still continuing.
2. Mario’s restaurant substitute has branches all over the country.
3. This company is an important revolution in the field of fibre-optics.
4. The people blame the government for the current economic implementation.
5. Education is important, but it is not a force for experience.
6. It’s going to be a crisis to finish the presentation on time.
7. The inspiration is that our competitors are taking many of our customers.
8. Where did you get the challenge for your idea?
9. The chain of the plan will start in 2016.
10. Sarah gave us some useful reality on how to continue.

3 Circle the correct word to show you understand the underlined words. (8 points)
1. The company tried to overcome its economic expenses / difficulties / roles.
2. Managers must learn how to delegate demand / commitment / responsibility to their employees.
3. The workshop will enhance / reinvent / announce your leadership skills in the workplace.
4. Jack came up with an interesting detail / manner / idea.
5. You need good interpersonal laughter / skills / requirements to succeed at your job.
6. Big businesses have more bargaining power with their settings / threats / suppliers.
7. It’s important to know your employees’ strengths and requirements / awareness / weaknesses.
8. The CEO praised Kate’s factor / campaign / contribution to the company’s success.

4 Complete the sentences with the phrases below. (8 points)

led to w point of view w pull together w set aside w work things out w step back
team spirit w a broader perspective
1. Sometimes you need to and give yourself time to think.
2. We need if we want to understand the global economy.
3. It’s important to develop a good in your department.
4. The company some money for an annual Christmas party.
5. If we , we can finish the presentation by tomorrow.
6. I know you disagree, but try and see things from my .
7. Joe’s love of cooking a career as a chef.
8. I know we don’t always agree, but I’m sure we can .

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 34

 Test 9: Units 17-18

5 What is the meaning of these sentences? Pay attention to the phrases in bold and circle the correct
answer. (6 points)
1. Robbie gets along with his boss. 4. My phone rings constantly.
a. Robbie and his boss work well together. a. My phone rings all the time.
b. Robbie agrees with his boss. b. My phone sometimes rings.
c. Robbie cooperates with his boss. c. My phone rings once a day.
2. Jane told a joke to break the ice. 5. Julie was caught off guard by Tony’s reaction.
a. Jane wanted people to stop laughing. a. Julie watched Tony’s reaction.
b. Jane tried to show that she was important. b. Julie was surprised by Tony’s reaction.
c. Jane wanted people to feel comfortable. c. Julie didn’t understand why Tony was angry.
3. I didn’t finish my work because I’ve been In the light of recent events we will have to change
6. 
putting out fires all morning. our plans.
a. I’ve been doing everyone else’s work a. As soon as we found out what had happened,
all morning. we changed our plans.
b. I’ve been solving urgent problems all b. We changed our plans after the recent events.
morning. c. We must change our plans because of
c. I’ve been worrying about everything something that has happened.
all morning.

6 Write the correct word next to the description. (8 points)

1. An idea about what should be done in the future. v n
2. When you have no wish to do anything. u v
3. To organise things so you do the most important first. p s
4. To have a good relationship with someone else. b d
5. To decide the value of something. e t
6. Needing a lot of energy and effort. s s
7. Something that helps someone find something. c
8. An expert who gives you an opinion about what you should do. a v

Functional Language (10 points)

Match the sentences in A to the responses in B.

A B
1. What do you think of my idea? a. Our team must learn to market the product
2. Have you got any suggestions? more effectively.
3. Now a new hotel is opening down b. You have to when you’re the boss!
the road from us. c. What about conducting a street survey?
4. What are you most concerned about? d. We must gather more information about this
5. I’m very disappointed with your region’s new competitor.
sales figures. e. Good idea. Can we find someone to
6. In my opinion, we should try some bonding organise that?
activities for your team. f. I think it’ll work.
7. That sounds good to me. g. Glad you like my idea!
8. Another issue is the lack of time. h. That must be Alan. He’s very good.
9. This quarter, only one rep has achieved i. When is the deadline?
his sales targets. j. Our food suppliers have just announced
10. The problem is I can’t make all of the decisions. they’re going to raise their prices.

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 35

 Test 9: Units 17-18

Listening Comprehension 10 (20 points)

1 Listen to the conversation. Correct the sentences by changing the words and phrases in bold.
(10 points)
1. Mark started his new job on Monday.
2. Mark is running a treasure hunt for Aldo’s.
3. Aldo’s want to do something for their staff as soon as the restaurant opens.
4. Aldo’s want to do an ice-breaking activity.
5. Ella and Mark agree that if the staff feel more serious, there will be fewer arguments.

2 Listen again and answer the questions. (10 points)

1. What does Team Bright do?

2. What did Ella’s last boss organise?

3. What does Mark think of Aldo’s?

4. What problem do many restaurants have?

5. What does Mark think about doing a conflict resolution activity?

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 36